the staff is wonderful here! Very kind, patient, and professional..The wait times are very…read morereasonable too.

I almost didn't go here because of the negative reviews but am glad I ignored them! I got right in…read moreon a weeknight (literally a 1-minute wait) and the medical team spent plenty of time with me to troubleshoot my concerns. I left with a script and referral to a specialist. Front desk was great. I actually called the front desk to see how long the wait was before heading over and highly recommend this approach. I'm sure they can't always answer that question, but they were able to last night and it made for a very seamless trip to the doctor.

This is a great care center. I came on a Sunday for a 3:15 appointment and I didn't wait at all. I…read morewas seen very quickly by very kind nurses and doctors.

Excellent treatment, caring nurses, clean facilities. I highly recommend this urgent care center.read more

We made an online appointment and were in and out in less than an hour. All the staff we met were…read moreefficient, friendly, and very helpful. Would return if a future need arises.

My wife has been treated very professionally whenever she goes there. The PA even called her at 8pm…read moreto suggest she come in early the next morning. She feels like she is going to her regular doctor. I just want to make sure they get credit for great care in my wife's case.

AC not working. Very warm in waiting area. Not even any magazines on the table to fan yourself…read more Not a good Waiting experience.

Don't give your bank card , They lie and say it's just to have on file , they took with out…read morenotification 250 the max the day is in the online paperwork you sign , I checked she said I got email and letter , I did not saying they were going to take this from my account be warned they take the max no matter what the bill is. And when ur sick and desperate who really pays attention to all the mumble jumble online stuff they should be telling you at the counter about the money crap. For this reason.

We've been here before and had a good experience, which is why we chose to come back this time…read more However, after we had been sitting and waiting for two hours, we were then told that our insurance was not accepted. I don't understand why the same insurance was accepted before but not this time. That aside, shouldn't we have been informed that our insurance was not accepted before we waited for two hours?

We've visited this urgent care three times over the past few years, and every experience has been…read moreexcellent. The staff and doctor listen, treat you with respect, and truly cares about your situation. When something requires a specialist, they are upfront, clear, and extremely helpful. You never feel rushed or brushed off. Among many urgent care options, this place stands out. This is our go-to urgent care and we highly recommend it.

I had a terrible experience.. I made a reservation (which apparantly is different from an…read moreappointment) so basically means nothing and I don't know why they have people bother. Waited 45 min to be shown to a room to have to wait for someone to call me on zoom. to then have to have someone in person check my lungs.. to then have to talk to the doctor on zoom again.. to then have to have someone in person help me again.. to then have to talk to a doctor on zoom. Was here almost 2 hours because i was switching between zoom and in person doctors and had to wait so long even thoigh when i arrived there was 2 people in the lobby. Mutilple people coming in after me being seen. The girl at front desk telling me it's because i was seeing a provider not a nurse or because of urgency. Awful experience. Would just go to urgent care instead of this place.

I've been to this Urgent care about 4 times. Each time, there is only 1 person ahead of me or I am…read morethe only one in the waiting room. Doesn't seem like they're that busy. I wait about 45-60 minutes usually, but the other day, I waited 1 1/2 hrs. with one person ahead of me. There are no doctors there, just nurse practitioners, which is fine for a cold or hangnail and small things, but if it's more serious, they'll tell you to go to the ER your PCP, after waitng that long to see them. The NP and medical assistant are very nice. When I had a problem, I called them and they don't answer the phone, you leave a message and they call you back. They're OK in a pinch, but not the greatest.

I've been to this location in the past and they have offered competent and compassionate care…read more Today, however, I was in need of care for an eye infection on a Sunday during a holiday weekend. I arrived at 9:00 am, happy to see the clear signage on the doors that it's open 7 Days a week 8am - 8pm, as I yanked on the door handle. It didn't budge. So I called the clinic's number where a chipper message announced that they open at 9:00 am on the weekends. I thought maybe they were a bit late in opening so I decided to try and reserve my place on-line. That didn't work either, that service was not available at this location. Finally, I looked at the website carefully and saw that this location was closed on Sundays and Mondays until the end of the month. Ug! Yes, I should have read the website more carefully. But when you're sick and grumpy it's hard to read confusing websites. The phone message could have warned me, the website could have been clearer. Why couldn't someone put a couple of signs on the windows?

How the heck are people supposed to get tested and help reduce the spread of Covid when this place…read morecan't get their sh$t together? I called and spoke with someone who told me that I couldn't make an appointment but could come as a walk in... I asked if there was a long wait and she replied that "there are only 2-3 people in front of you." So I came in as a walk-in just as the two young kids did in front of me... They walked up to the counter, filled out the registration paperwork and were called in while I was still waiting to be called. I expected it to be fast as there was no one waiting outside and those two young guys were the only 2 ahead of me at that point. When I got to the counter, instead of filling out the paperwork as the kids before me had just done, I was told to scan the code and go back to my car to complete the registration. I did so, and then waited... and waited... and waited... well over an hour at this point. When I called and spoke with someone inside they told me that they had stopped taking walk ins for Covid tests and weren't sure when they would begin doing the tests again... I was told to just keep waiting but that there is a possibility that I would get carrried over to tomorrow... Wait, what?? I had been waiting for over an hour already, and they think it's normal or ok to tell someone that they need to wait 4 hours to be told to come back tomorrow? This is efficient testing? This is BS, is what it is... When I called and spoke to someone in the call center and tried to get some idea of the wait time, I was told that there were now 25 people ahead of me.... Ummm..... what?? I explained that I was just inside to see if there were others waiting and was told that there wouldn't be anyone in the lobby waiting... That's funny as the two young guys were inside waiting, the walk-in lady in her gray scrubs was waiting, along with an elderly couple who had just walked in. But I guess my eyes might be lying to me due to Covid, but as I wasn't able to get tested after waiting and waiting, I'll never get to know... Being a caregiver to someone with ALS, this test is extremely important for me to take yet they make it impossible to live your life, work, see your family and try and get a Covid test to keep those around you safe. If this is how Boston is going to manage testing I can understand why there is such a huge spike in cases here... people just can't be bothered to go through what I did and not get a test... What a waste of time. Update - it's now been over 2 hours and I have yet to receive a call regarding an update or if I'll be able to get my test. I came home about 45 min ago and have been waiting for the call so I could head back... But now since it's dinner time and I didn't get to see my family because I work during the day, I can't see how this joke of an establishment is going to get me in for the test I registered for today. If anything, I would calm this place nothing but a Super Spreader business since they have you come in, scan the symbol so you can register and then make you wait for literally hours... How many people like me had to finally leave? How many of those people are walking around with Covid and don't know it? How many of those people have left their Covid germs there for others to just come and get without getting tested? The BBB and the Cambridge Health Department should seriously look into this mistake of a health center.

The medical care was good, but the customer service was not…read more My mom returned a week after her first visit with a few questions about her prescription, insurance, and whether the treatment plan would change before paying another $250. We were just trying to understand our options. The receptionist and Dr. Kate were helpful and professional. However, Elsa Marshall was rude and dismissive. She told my mom, "I don't appreciate the way you're talking to me," even though my mom was calm and simply asking for clarification. Her eye-rolling and overall attitude made the experience worse. When someone is seeking care, they deserve patience and respect, especially if English isn't their first language or are from the US. We left feeling judged, but the actual doctor was very helpful and made us feel more comfortable.

Clean and nice front desk staff and nurse. Never had such a hostile and argumentative provider in…read moremy life. He made me feel awful for being there. It was not normal and should honestly be evaluated.

I booked an appointment w/no difficulty & was seen right away by staff & nurse Tara. She was…read moreextremely helpful, understanding & professional. I highly recommend Malden Urgent Care to anyone who needs to be seen right away and get the proper care and treatment of their condition.

Literally no one in the waiting room and the be been here an hour, despite reserving a spot a day…read moreprior.