My experience with this company was not good. communication was lacking from the moment I signed the contract and gave my deposit of 12k it was down hill. I spoke with the owner multiple times about the communication and professionalism. I was talked down to by the owner Cody. Myproject was pushed back multiple times. They were supposed to come Back this spring to finish a few things which had me keep a portion of the remaining balance, but when I called to have them come back to complete what couldn't be done because the weather would not allow it no one answered or called me back. The other owner Brandon promised me they would be back. Both owners were also very pushy about me saying the project was done so they could push the financing through For the rest of the money. Mind you I put more than 50% down in cash. While I am happy to have new gutters it was not at all worth it. Do not work with this company. They are not professional, they lack integrity, and are horrible communicators. The job itself was also not done as well as it should have been. Not coming back to finish the job that I paid good money for just added insult to injury. Their crew were also messy and inconsiderate. I'm still picking scraps up around my house. They left their equipment in a disastrous pile in front of my garage blocking me from parking my car. Don't make the same mistake I did! do not hire them. read more

We hired FFB to reside our house with Everlast siding, replace a small flat roof and replace 4 windows in May of 2022. Communication was terrible from that time until the project was finally completed in Nov of 2022. We paid them in full at that time. About a month later, we noticed some gaps in the siding. Brandon told us he would look into getting bigger brackets for the problem. Our flat roof started leaking sometime in early spring of 2023. Hardly any communication for months afterward. I finally got an Everlast representative out when some of the siding started buckling in the summer heat. The representative informed us our siding was not covered under their LIFETIME warranty because of improper installation. There are numerous gaps in the siding where pink insulation shows. Turns out they decided not to install a bunch of essential brackets. We got Cody to come out and meet with the representative in Aug of 2023. Promises were made by Cody that they would be there the PJfollowing week and start tearing down our siding one wall at a time and save as much as they could and install it properly this time. No call no show. No communication despite months of daily phone calls to both Brandon and Cody. I filed police reports against the company for their fraudulent behavior. No response . We now have 4 of the worst replacement windows we have ever put in, a leaky roof which is causing mold damage and a crappy looking siding job all for the handsome sum of $43,000+.... Please do not hire this company. I have hesitated many months in writing this review. I did not want to damage this company further. But Family First is not putting MY family first. They are making no move to make this right. Both of their phones no longer accept calls. Their business phone never has a real person answering and the mailbox has been full for MONTHS. read more

Family First Builders - Roofing Near Me

We had a very small job for them to do - replacing the roof over our bathroom, maybe 7 by 5 feet. We paid $4000, and the work was done in one day...by several men who didn't (or wouldn't) speak English. The job was okay, I guess, because the roof no longer leaks, but they left a LOT of trash behind. After a phone call, they came back the next day and picked up a little of it, but there's still a pile of trash in our front yard. My husband has called and left several messages, which have not been returned. We've finally found that address....and guess where that trash is going to go. Good thing we have a trailer. I wonder how the boss is going to like having a heap of trash in HIS front yard? read more

I only gave them a 1 because I actually had to rate them with something. This company is a farce. They have $17K of my money for a roof, windows and siding and they are not returning calls or doing the work. DO NOT GIVE THEM YOUR BUSINESS!!! read more

I was not impressed with what I saw with this company after the initial meeting. Having met the owner, and then met the Vice President of Operations and one other person working within the organization, I initially had a great feeling. They were going to be redoing our entire roof to the tune of $16,000. The financing options were good, and we were happy. Initially the roofing job started well. Until I realized they had contracted out a third party organization that could (a) not speak English, (b) was half-assed on the job, and (c) did not take proper care to ensure the safety of the plants, the yard, and the surrounding area. Our yard was wrecked near the back windows of our lower porch, and the "supervisor" tried to tell me that it was "grease from the grill" on the back porch. They splashed roofing tar all over the back windows on the lower porch, and did a half-baked job cleaning it up. While they were at it, they left nails in the driveway, to which at one point, we ended up with a flat tire on our car and had to have a repair done. At the same time, one night when cleaning up, they left things all over the yard from roofing shingles to tarps to equipment and other items. I'd come home that evening to discover a huge wreck, and did not receive any response back from one of the people in the organization. I did get a response back from the owner, and had to have a long discussion with him about the unprofessional behavior. To start the job, when they dropped off the supplies, they drove onto my grass in my front yard. I take very good care of my property, and they left huge indentations in the yard. They also wrecked our rhododendrum bush to the point where I had to have someone come and do work on it in order to maintain it and to stabilize it. The "workers" had dropped shingles and other pieces of roofing on the tree without regard to the property. I was utterly disgusted with the behavior of the workers they contracted. At the same time, upon completion, I later went into the attic to discover while they were doing the job, they'd knocked roofing shingles from a lower level roof loose, had not followed up to check the surroundings, and until I"d agreed to pay them, they did not cooperate well. The owner of the company was very pushy about "pushing the button so they could get their money" and I was not impressed with the behavior of the company overall. I would not recommend this company to anyone. I was not happy with it, but felt that we really had no option except to agree to having the job finished and agree to pay. I am so angered by the behavior and their job that I will not contact them again to discuss. Take your own risk. Do your own thing. But I'd suggest going elsewhere before reaching out to this company. You get what you pay for. And it's not worth the money. read more