Luis in the fraud department cannot do basic math and is rude and incompetent. His inattention and…read morepoor listening skills and lack of basic math are the reason I will no longer bank with glcu.

UPDATE; I show up as requested to the local GCLU branch, explained what I was told and handed them…read moremy I.D. Two of the tellers began talking and looking at the screen, reading the notes. Several minutes go by & the female teller comes back and says she can give me $220 but the $5 has to remain in the account for 10 days as it's their policy. I said "nope, I spoke to Belinda who TOLD ME that If I go to this branch & hand them my I.D. then they will withdraw my $225 as they were able to close the account for me so the funds can go right back to me due to all of the confusion & issues." She proceeds to inform me that it is POLICY to keep the account open for 10 days and THEN I can come back, close the account & get my $5. ‍‍I was in the drive through with 4-5 cars behind me, they didn't seem to care, even though these people were the actual account holders. and I was not leaving until they gave me the FULL $225. I explained that I had been given so many different responses from 5-6 staff members & none of them were matching up. It began to be almost as if they wanted the last word, or just wanted to prove a point as they each made up their own policy. This entire experience has disgusted me & left me exhausted. They finally gave me the remaining $5 and of course informed me that the account, I had closed & THEY reopened without my authorization, will still remain open for 10 days. Ok GLCU , Happy New Year!

For the third time my mortgage payment is messed up. Twice they have cashed my checks without…read moreposting them to my mortgage account. And one time they applied the payment to the principal when it should have gone to the monthly regular payment. Unanswered emails

They started off great, but customer service is horrible. First they have management that…read moreis incapable of thought. They do not supervise the people working at home and therefore nothing gets done. They had no foresight to require at least 1 person to come in daily to obtain and process USPO mail. They never thought of having the people that work from home open and read and act on emails and electronic communication. Payments do not get processed. Takes them months to respond and they do not care they are the most unorganized people. Go to another credit union. They have people that work. They have the management to train and supervise the people so they are not sitting at home receiving a paycheck for doing nothing.

Left there years ago due to poor customer service but had an auto loan remaining. They called me…read morestating I didn't make Junes payment. I sent them all the proof via email and the issue is they cashed check but didn't apply it to correct loan number. They were supposed to get back to me in one day and here I am 8'days later and I haven't hear anything. I even emailed back and still no response. I cannot wait until this loan is paid off and I don't have to deal with them anymore.

My family has used the Bolingbrook branch for 15plus years. Never had a problem. Great customer…read moreservice. The credit union alllows for customization of accounts that other banks don't have.

Absolutely rotten to the core. Everyone tells you something different, no one knows what they are…read moretalking about and they completely screw everything up. I've had my entire family banking here for over 10 years but no more, we're fed up & pulling ALL our money out of this dysfunctional financial institution. I opened an account elsewhere and had an issue and a vice president called me withing 30 minutes, all the frequent problems at GLCU over the years and I've never heard from anyone EVER! Lost loan titles, debit cards that don't work (and they charge you to get new ones), ZERO customer service. Supposed to be a partner but they don't care about customers at all, so many stupid policies to protect themselves but not customers.

I like the location of this credit Union ,, it's very convenient. However something puzzles me. The…read moretellers all gather behind there working stations and eat food constantly I've never seen this before it sure seems odd they use that one area for work and food.tell me if that is acceptable for any business .

Great Lakes is very friendly and helpful when opening an account but apparently that is just to…read moresnare you in their web. If you ever try to call the bank it is impossible. I have the number to the woman in charge and she never answers or returns calls. Same happens with the main phone by the lobby. Workers say that they are busy helping customers but i have gone in when it is vacant and used my phone right there and it dose not ring. Apparently there is a computer by their work area and it alerts them to calls but they don't see them or check messages. There are like 3 phone numbers online to call but they are useless. I called one of them and it told me i had one a life alert button and went into a promotion. Then i called another and it was some guy about stocks. Then there is one with a virtual assistant that is worthless. All in all if you want to try and conduct business over the phone with them you are out of luck.....

Horrible Customer Service. I had a client that tried cashing their check through GLCU but it was…read morereturned, Unable to Locate Account. When I spoke to Marlene at GLCU she did not understand that when Great Lakes ran the deposit the MICR line was read incorrectly and they would need to fix it. Nope they just wanted to blame me or the other bank where the routing number was completely wrong location. I also tried calling customer service, she was very nice but then I must have gotten the wrong email, because it was returned undeliverable. Lastly I verified with my bank and she agreed the MICR was encoded incorrectly, but she said sometimes you can't reason with people. I tried to go to bat for this customer, but unfortunately there wasn't anything I could do to help other than write another check and hope it doesn't get returned. Very Disappointed.

Well I guess the best way to get my issue resolved is to keep updating this review... so on top of…read moreeverything I've been going through since 11-26-25 till now 1-13-26 with this company. Yesturday I received yet another letter in the mail stating my account needs attention which after now 11 calls and a review and two emails and speaking with multiple people in several departments all telling me the account is fine I keep getting notified it's not... I wish someone could fix this issue... PLEASE!!!!!

Great Lakes Credit Union consumed Encourage, who consumed First Financial. After sexual harassment…read morefrom a manager at First Financial Credit Union, and after questioning incorrect statements from Encourage, who took over First Financial and retained its harassing account manager, with no response to inquiries about egregiously incorrect account statements other than a call from a collector telling her to sell her house or get foreclosed upon, my partner requested a meeting for a reconciliation. When she asked for this from Encourage, they closed her account, prevented portal access and stopped taking calls or responding to e-mails. Next, my partner receives a statement from Great Lakes credit union, with incorrect account data and no notice from anyone at Encourage or First Financial to corroborate historical account information or even a notice of a change in ownership. Therefore, I advised my partner to make Great Lakes aware that they had inherited a bad debt, from an account with incorrect opening balances, a legacy history of sexual harassment (with witnesses) from "J. M." bank manager and a decidedly obvious retaliatory blockade by all three entities meant to prevent access to accurate information, causing my partner's credit score to be tanked by these antics. The legal team and PR team (Butterworth) and prior managers of the offending manager communicated with us and as a result, they wrote off her entire $125K account and left a permanent damaging mark on my partner's credit and property title. STAY AWAY ROM THESE CLOWNS! Next update after lawsuit's conclusion.

Very nice people there. I met the branch manager, Lissette, and the assistant manager, Shaun. I…read morepurchased their 7-month CD that has a considerably better interest rate than what my traditional bank had to offer. Their branch office on Peterson Avenue is very modern, beautifully decorated, with state-of-the art equipment. That also have an adjacent parking lot and drive-thru ATM. A great place to do business that has many good investment options to offer their members that are part-owners of the credit union, unlike traditional banks that are businesses owned by someone else.

As stated by other reviews, STAY AWAY from GLCU. We had an auto loan with them that we paid off…read more They did send us a payoff notice and our title, but will not close our account. They are difficult to reach and work out and today I was told they will not stop marketing to my email account because I need my husband's permission for that. They literally told me to have my husband call because I am not empowered to ask them to stop sending email! I have tried to unsubscribe from every possible version of a mailing list but they just keep respawning. It is like being stuck in a dystopian video game. Do not do business with them.

this place sucks!!! they switched from FFCU to encourage and now to GLCU and each time it was…read moreworse. and earning percentages worse. and service worse. and rude employees. the folks on the chat are absolutely Terrible! unhelpful and snippy. i tried going to both places and had the same problems. customer service was flushed down a public toilet. when it was First Financial i had a verbal password on account and after the first switch they just never asked for it. glad i got my money out of there. i don't trust them. avoid this place.

I do much of my basic banking with Great Lakes Credit Union at the Bolingbrook branch and have been…read morea member there for many years. In all those years I've never had a problem with any of the services provided by this credit union. I've always been treated in a most professional and courteous manner and in my opinion, they are a financial institution that is well-run. There are a number of negative ratings aimed at this business and I can understand that those patrons in some way, feel they have been slighted and wish to vent their experience. My reason for writing this review was to provide an honest opinion of my experiences with Great Lakes Credit Union.

worst fuckin bank of my LIFE, terrible customer service, no one knows what's going on. No email…read moreUpdates on transfers, and they all conveniently get lost. Don't get me started on the "permissions" they tried to get me to CALL anytime I needed to move around money instead of just allowing me to do it online myself. WILD.

When opening the account communication is great. But once the deal is closed, the problems start…read more Loans get transferred and will be bouncing btw the GLCU and servicing agents saying we are not responsible or we dont process anything. How many numbers or emails do we have to remember just to get info or get the correct info. And contacting via phone is a absolute nightmare. IVR puts you on hold and so many options to select from. This bank does cost me - my time.

I have been a customer for 12 years and built my standing up from a fresh start checking account…read moreand have all my direct deposits secured through this Credit Union. I have always heard that once you establish yourself with an institution of this type, loans on cars, homes and personal emergencies are quickly a d easily attained. Such is NOT the case. I don't know if my ex has a friend working there that is giving me a bad rap but i had an emergency loan request denied despite having a 100% on time payment history and a 663 credit score. I intend to be at the next board meeting and voice my displeasure. Multiple promises to call me back, then told messages were left and they were not. I was so proud of my association with GLCU and even participated in their fun runs across the street to promote their community involvement. BUT WHAT ABOUT THE LONG TIME CUSTOMER??? So sad to see such callous and impersonal rejection when a need arises. Credit Union should be replaced with Private Social Club.