For a company that preaches Courteous and Reliable service, I was none to please when nobody showed…read moreup for our appointment. They say, we are not like other companies and show up when we say. Well that certainly DID NOT OCCUR! Not only did they not show up for the scheduled appointment, but nobody even called to say they would be late. After an hour of waiting, I went to my doctor's appointment. Once I got home from the doctor's and checked my Ring, did I notice that someone finally showed up. This however was over an hour after I left a message, asking if they still were coming. Talk about first impressions!

Keystone carpets Eddie and Andrew just laid some laminate flooring in our kitchen and dining room…read more Looks amazing. Was done in a professional and timely manner. I feel like it was a great value as well.

I hired Michael as an installer for the carpet I bought through ProSource. Michael did an excellent…read morejob and he is an excellent communicator. Most places do not keep you informed of what is going on. Michael was letting me know exactly what was happening and when the carpet arrived and when he was going to install the carpet. Excellent to work with and does great work. Not only that, but his rates are not inflated at all. About 50% less of what a retail store carpet layer would do. His company is called From Start To Finish with Michael Jared.

From the owner: Hi, we are a local family owned and operated business with over 4 years experience. We can install…read morejust about any type of flooring from carpet to vinyl to tile. We have very competitive rates. Please reach out for a free estimate. License # STARTFF760RO

Review Update: After…read moreposting my original review, the owner reached out to me personally. He took the time to ask what had happened, listened to my concerns, and approached the conversation with genuine understanding and empathy. It never felt defensive or dismissive. Instead, he acknowledged my frustration and disappointment and explained that they truly want every customer to have a five-star experience. I was impressed by how he handled the conversation--with professionalism, class, kindness, and a sincere desire to make things right. It's clear he cares about both his customers and the reputation of his business. Most importantly, they followed through and resolved the issue to my satisfaction. I am extremely grateful for their willingness to listen and take action. While my initial experience left me frustrated, the way the owner responded says a lot about the company. Because of that, I would recommend Floor Coverings International, and when we're ready to replace the rest of our flooring next year, I would absolutely reach out to them for a bid.

FCI was prompt and listened to our needs. We have not yet received a quote, but there was no rush…read morefor that.

We had the best customer service and install that I could have hoped for. JJ Pride-Olsness was very…read morehelpful in giving me an immediate quote and helping me select pad/ carpet that I would be happy with in my needed space. He was super friendly and knowledgeable. The day of my install was seamless- Vic and his crew were fast and did a great job- very friendly and I couldn't have asked for more. Highly recommend.

It's refreshing to deal with a business that really cares about their customer. Dealing with…read moreDebbie was a pleasure, she knows the products she sells and what will work best for your home...we bought Shaw vinyl brand. We where very pleased with the installation. The crew of 5 that installed our purchase knew exactly what they were doing, very professional, on time each day as promised and floors looked amazing. This crew has been together for about 20 years, that says allot about finished result. Price paid was about 12 percent less than closest estimate and we could not be happier. We can recommend Carpet Barn without any hesitation. Again.....a big thanks you to Debbie.

Exceptional service and best install price in town. Super easy to work with and both Brandon &…read moreMichael were able to help with my multiple projects. Reliable, trustworthy, and simply a pleasure to work with. I highly recommend them and will continue to send my friends and family their way.

Friday at around 2pm we were helped by a wonderful sales person who directed us towards the type of…read morecarpet we were looking for. He gave us space when we wanted it and gave us advice when we needed it. MOST OF ALL it was cheap! The best deal in town. If your looking for cheap good and stylish carpet l. Buy your damn carpet here! The salesmen that helped us deserves a raise he knows how customer service works!

My wife called the day before with the limited information we were able to provide to obtain a…read morequote. We were greeted by the secretary and the owner the same day. The following day, Brian and Dante came out and did a quick and professional job. They represented that business very well in my opinion. The quote was exactly what they collected in the end, and left a clean space when they were finished, taking away the old carpet and padding. I will use them in the future!!

Seemingly legitimately honest and helpfull! We bought an area rug online thru Rugs.com. We simply…read moreneeded carpet pad. He could have sold me anything for cash on the spot. He however advised to wait for the rug to show up, so that he could best advise on the appropriate type of pad. This is a small business well worth my respect.

Excellent service! I would recommend Wayne to anyone who needs carpeting work done. I was…read morefrustrated with Jeff Myers Floor Covering due to their rude customer service and procrastination in finishing up their work so I went online and found Waynes Floor Covering. Wayne came to my home in Spokane Valley, WA to give me a free estimate on how much it would cost to stretch my carpet and came back the next day to start working. It took Wayne a little bit over an hour to stretch all the carpets in my house. I was a happy camper after that. Overall, great customer service, reasonable price, quick and well done job. Definitely will do business with Waynes company again.

Wayne reglued several loose transition pieces and to fill the small gaps at joints, he used a…read morecompletely different type of trim that did not match at all. It was a different size, shape, and color. There was another area that the glue did not hold and Wayne did go back to reglue it, but he would not replace the filler pieces that did not match the existing trim. Ultimately we had to hire another contractor to finish the job. Wayne would not accept our offer of partial payment for the work he did complete. The quality of work was terrible.

We've used Brothers twice, and each time they have done excellent work. Both projects were…read morereplacing carpet with laminate. The floors look amazing, and the work was quick and efficient. The office staff, especially Meghan and Lisa were very helpful.

Hardwood floor installation ran into a few issues with a stair runner which left a gap when the…read morecarpet was removed. Brothers went above and beyond fix the problem coming out on a Saturday and one other day to resolve the issue after the flooring was installed. They were able to find a discontinue piece of trim to finish the project. Andrew as responsive and really helped solve a problem which was unforeseen by everyone until the carpeting was removed. In addition, the team finished ahead of schedule and the flooring looks great! There is always something problematic which comes up with home projects, and it was great that Brothers was able to make everything right without a hassle. If you need flooring, I would strongly recommend contacting Andrew for an estimate.

they wanted to charge me to come out and measure for carpeting. by thier good graces "they didn't"…read morethey provided me an estimate and then when i accepted they went "oops, we forgot to charge for the install". i went with them anyway and my final billing was more than the estimate. when i asked why they said they charge for the tac strip. they will nickel and dime you. they are out for the immediate sale, not customer loyalty. do yourself a favor and go somewhere else. i will never go back to them and will tell everyone i know not to use them!

Our gorgeous carpet was recently installed by the Carpet Barn. Victor and his crew were awesome. We…read morelove our plush, soft carpet with a great padding as well. Going barefoot has never felt so good! Thanks Carpet Barn for our beautiful new carpet.

We purchased a home which is less than 4 years old. Spokane Carpet One installed the floors. I…read morecalled because the carpet which leads from one room to the other is fraying and coming apart. I kind of figured they'd come right out and fix it since it's so new. Nope. I was told there's a one year warranty and so they charge for repairs. I'm a little appalled they weren't more interested in standing by their work. I spoke to the store owner who said maybe it was a dog who created the problem. In all fairness the previous owners did have a dog, but we don't see any other issues that dog caused so I'm doubtful. It's also gotten significantly worse since we moved in and we don't have a dog. I'm giving 2 stars since the rest of the flooring looks good, but just beware that if their installation doesn't stand the test of time (fairly minimal time as homeownership goes), you're likely on your own.

If you want to waste your time waiting for a call from this company even after being emailed by…read morethem, this is the place for you. Very inconsiderate customer service. Hope others avoid being ignored.