I have lived in the Bay Area in both Palo Alto and Los Altos for over 35 years ago, and Ellison's…read morehas blessed me time and time again by being there for me in crisis, often through AAA. As the technology gets better by calling a tow truck through the app and getting assigned to one right away, it has become more seamless, efficient, and quicker. It's so easy today and so fast. My last few experiences have been amazing. Today, I got the best tow truck driver ever, Jose Ruedda!!! Very meticulous with the details. He made sure he didn't drive over the neighbor's plants on our tight driveway, and then went to extra precaution to put my M3 on the flatbed, since it has a low profile and scrapes easily. He put extra wood beneath to get it up--which I hadn't seen before, which I really appreciated. He checked in with me about whether we should drive it up, or have it pulled up with the car in neutral. You can tell he just really cares about the car and doesn't take shortcuts. In the end, we also swapped quick stories about our torn meniscuses and he gave me a bunch of good tips on how to get better!

In May, my tire blew out on Junipero Serra Boulevard behind Stanford, causing my car to hit the…read moremedian. Jose Ruedo arrived quickly to assess the damage, and I couldn't have asked for better service during such a stressful situation. Jose was professional, knowledgeable, and incredibly helpful. He carefully evaluated my vehicle, explained my options, and recommended towing it to a reputable local auto body shop. He handled the entire towing process efficiently and with great care, making a difficult experience much easier. I truly appreciated Jose's calm demeanor, professionalism, and willingness to go above and beyond. If you ever find yourself needing roadside assistance or a tow, I highly recommend Jose Ruedo. Thank you for turning a stressful day into a much more manageable one!

Nice folks and timely response. I got one quote for 3 hr response. Bills was there in 40 minutes.read more

Worst of the worst! This company is completely unethical. We…read morewere involved in a car accident in Palo Alto yesterday. The Palo Alto Police department contacted this company to tow our vehicle. The towed the vehicle for Palo Alto to a body shop in Morgan hill. They charge $2196.00 for a 50 mile tow. I told the drive I didn't want to pay that bill since it was outrageous. The driver said he will just impound the car and it would cost even more. They know they have you by the balls. The people in the office are even worse. avoid at all cost!!!!!!

It was a crazy day! But Rich came to the rescue! Rich from…read moreFelix's company was great!! He was very friendly, respectful and fast. He knew how to take care of my car. I purchased my car 2 weeks ago and I wasn't expecting this issue with the engine. Rich arrived within 30 minutes, knew how to take care of my new ride, he was fast and very efficient. I strongly recommend this towing company, Rich was great! And very helpful.

Car wouldn't start this morning and my insurance company sent me Ed's Tow & Cradle to haul it in…read morefor service. Felix came out and checked that it was just a dead battery. He was informative and offered his service to replace it. So thankful that he didn't just come and tow my car to the dealership but helped find a solution for me. He went back to pick up the right battery and came back and replaced it. Highly recommend for professional and friendly service.

Whenever I needed a tow it was Great America Towing to the rescue. It really does pay to have AAA…read moreRoadside because my kids and I have needed assistance a time or 3. Whether it was a tow, a jump, new battery, flat tire or being locked out of our cars. Great America Towing has come through each time. All of the guys were friendly, informative and provided great customer service. My fave so far has been Steve. He's had to tow my daughter's car back to back.

Completely Unprofessional, Disorganized, and Untrustworthy Tow Company…read more Great America Towing was one of the worst customer service experiences I've ever dealt with. From the moment we walked in, staff were completely disengaged and unprofessional. Instead of assisting customers, employees were distracted and made it clear we were not a priority. We were literally told to wait while staff socialized and watched videos instead of handling business. The front desk employee was dismissive and unable to clearly explain basic details about pricing or service timelines. The only information provided was a vague hourly rate of around $195, with zero transparency on how long service would take or what we should expect. Everything felt intentionally unclear and unprofessional. My vehicle was brought there after being recovered by police, and even that process turned into frustration. Instead of answering questions, staff became defensive and uncooperative when asked simple, reasonable questions about the service being charged. At one point, we were threatened with police involvement for "trespassing" simply for asking questions and trying to understand what we were paying for. That level of escalation was completely unnecessary and felt like intimidation rather than customer service. Because of the lack of clarity and disrespectful treatment, I chose to take my business elsewhere and contacted another towing company that was professional, transparent, and willing to help immediately. Even after that decision, the situation continued to be handled poorly, including unnecessary confrontation toward the alternative tow operator instead of simply releasing the vehicle without issues. Management (Adam) was informed, but there was no accountability, no effort to resolve concerns, and no visible interest in how customers were being treated. Bottom line: this company operates with poor communication, lack of professionalism, and zero customer care. I would strongly advise others to avoid them if you expect basic respect and transparency. I ended up using Aguilar's Towing instead -- they were straightforward, professional, and actually did their job without issues. (408) 394-5476

They kind of stepped up their game a little bit in the past 2 years. I was referred to this place…read moreby my insurance agent and they were the ones dispatched to me. Although my insurance is known to have very terrible wait times for roadside assistance, waiting for these guys was so worth it. The dude that came to tow my car was very laid back which is usual in a good way. He was very considerate in taking care of my mum's car after she accidentally put the wrong fuel in the car. Was very clear with the towing process including asking where should the car be towed. When the car arrived at the repair shop, the technician was very courteous to my local mechanic (never seen this part). He was very careful with my mum's car. After the service was complete, I managed to drop a "cool truck" compliment to the company. Drawback: The website needs some fixing.

these guys came to my house, and tried to tow my car from in front of my house. i am waiting for my…read moredmv appointment so i can my new tags. because of covid i am not able to go to the dmv without an appointment. i have had the appointment for over 3 months. my tags are paid for and i have all the proper paperwork. they dragged my vehicle, ruined our newly paved street, my car is now making weird noises and on top of it charged me to take the car off their truck. an absolute disgrace. you'll be hearing from the city and my lawyer

Review for Bob's Towing Yesterday was a very intense day…read moreafter discovering that all four tires on my car had been slashed. Given the condition of the vehicle, the tow took about three hours to complete. Despite the challenging situation, the two technicians from Bob's Towing were outstanding. They remained professional, patient, and hardworking the entire time. It was clear they were doing everything they could to get the job done safely and correctly, and their diligence really stood out during a stressful moment. I truly appreciate their effort and commitment under difficult circumstances.

Bob's is the GOAT. I requested them via Geico app and strangely enough I got superior service. I…read moreget where the bad reviews come from but it's only a matter of location. I needed a tow and these guys came They came before the ETA. Who knew. I have seen Bob's towing before, and they seem to have a good reputation in Santa Clara County. I want to really commend Brian for saving me. I must declare he is probably one of the coolest tow truck drivers I have ever met. He is very friendly and always willing to talk with people he works with. Has a good customer service approach that no tow company actually has. Warning: You get what you paid for so please remain vigilant otherwise service will be very shoddy. Note: If you live nearby where they are based, service is faster. Seems like we are practically neighbors.

I've had good service from Felix's before, but I guess it depends on who's working the counter…read more This guy was so rude, condescending, and dictatorial that he defined bad customer service. All I wanted was for them to read off what was causing the "check engine" light to come on, and we'd figure out what to do after that. They'd done that before. But he insisted on running a full diagnostic which would take days. When I said I just wanted what I'd had before, he accused -me- of being dictatorial. That was pure projection on his part. Nobody that bad at dealing with customers should be allowed anywhere near them. I'm taking my business elsewhere from now on.

I was referred to this auto service in search of a new battery purchase and install through my…read moreCostco membership. I tried calling Felix's multiple time during their business hours - no answer, goes straight to voicemail. Then tried filling our their website form - no response at all. I notified Costco about this problem in case there are other reasons why this auto service place will not respond and hope they can resolve it. I wound up buying/installing the new battery from my local dealership instead while having a recall job completed.

A young man came out from this company. I didn't get his name, but he was wonderful. Came out…read morequickly, diagnosed problem (turned out was a low-low+but not completely dead battery). I was extremely grateful he even had the required battery for my car, so I was able to have the battery replaced. He did a great job on my mini, which is a gel battery (not overly common). Great service. Thank you, Sharine

I have had roadside service with AAA for over twenty plus years. For most of those years, Fortes…read moreBro is the main emergency roadside service that I have had experience with. I wanted to take a moment in a public review stating Fortes Bro emergency roadside service company is completely top level. I've had the opportunity to meet many of the technicians through various situations, emergency and non-emergency. Also, not once in the all the years have I ever been disappointed in their dedicated AAA service. The whole process is streamline and each technician has always been knowledgeable and successful at resolving any issue I was facing, including just recently on 3/25/26. It was like any other time, resolved within minutes, Not only does the technician make the whole situation a safe and comfortable one, the technician's knowledge never ceases to amaze me when it comes to a solid solution. Thank you for everything that you do. In closing, a major shoutout to my tech on 3/25/26! In this day and age, kindness in a stressful situation, really goes a long way. Fortes Bro never disappoints in that fact as well as making sure I was safe, back on the road and/or knowing that my car, my fleet and my family were in great hands. Thanks to all of you!