Carlos came quickly, early last friday morning, to open my locked car doors after I had misplaced my key fob . The car alarm started going off and he asked me to open the hood quickly and was able to shut the alarm off as I'm sure the sleeping neighbors were wondering what was happening ! I was visiting friends on blackfield Drive just north of Benton . He's a great employee and I give him the best rating possible! David read more

A young man came out from this company. I didn't get his name, but he was wonderful. Came out quickly, diagnosed problem (turned out was a low-low+but not completely dead battery). I was extremely grateful he even had the required battery for my car, so I was able to have the battery replaced. He did a great job on my mini, which is a gel battery (not overly common). Great service. Thank you, Sharine read more

I have had roadside service with AAA for over twenty plus years. For most of those years, Fortes Bro is the main emergency roadside service that I have had experience with. I wanted to take a moment in a public review stating Fortes Bro emergency roadside service company is completely top level. I've had the opportunity to meet many of the technicians through various situations, emergency and non-emergency. Also, not once in the all the years have I ever been disappointed in their dedicated AAA service. The whole process is streamline and each technician has always been knowledgeable and successful at resolving any issue I was facing, including just recently on 3/25/26. It was like any other time, resolved within minutes, Not only does the technician make the whole situation a safe and comfortable one, the technician's knowledge never ceases to amaze me when it comes to a solid solution. Thank you for everything that you do. In closing, a major shoutout to my tech on 3/25/26! In this day and age, kindness in a stressful situation, really goes a long way. Fortes Bro never disappoints in that fact as well as making sure I was safe, back on the road and/or knowing that my car, my fleet and my family were in great hands. Thanks to all of you! read more

Man I was really stuck in a pinch here and the Fortes Bros ERS really came through for me and helped me out within 15 mins. Was a scorching hot day too but Manuel didn't allow me to help out in any way. Also Reggie his supervisor was extremely understanding and moved things along right away so I could continue with my day. Sending these guys love cause without them life would be much more difficult. read more

Fortes Bros Emergency Roadside services - Manuel doing his thing! - Roadside Assistance Near Me - Sunnyvale, California

Miguel from Fortes Bros Emergency Roadside Services arrived within 2-minutes of my call to AAA. He quickly raised my car with the jack, and removed the wheel that had the shredded damage radial tire. He then mounted my full-size spare tire, inflated all tires to the car manufacturer recommended inflation pressure. MIguel was very courteous, while exhibiting a cheerful, "can do", competent attitude. Superb, timely roadside emergency tire replacement service! read more

I needed a battery jump or replacement . Juan arrived sooner than expected and was very fast and efficient diagnosing the problem which was that the battery was old and needed replacing. I approved it and he had it installed quickly and we tested it out. He was very courteous. I used Forted Bros many times thru the years and have always found them to be as fast as possible and reliable. This is why CSAA uses them! read more

This was part of a AAA call. Fast and friendly service!! I now feel my AAA fees are so worth the money!

Let me preface this review on Fortes Bros Inc Emergency by saying, a lot of roadside towing services have bad names because people got taken advantage of when they find themselves down & out, and then be taken for a ride makes us have that helpless feelings. Well, I found myself in a situation like that yesterday about ~1pm. My car is less than 5 years old and have only ~20,500 miles on the odometer; then all of a sudden, the car wouldn't start. I heard the click! Click! sounds, but the car just wouldn't start. I thought, Oh Boy, did I leave some lights on overnight, since the battery should have still been in pretty good conditions, I called my friend to give me a jump, no luck - same click! click! sounds but no firing I then took out my phone and opened my AAA app, and made a tow service call. The lady who answered, she told me it may take an hour & a half‼‼ I thought you were offering EMERGENCY Roadside service, but what can I do, I thought it was going to be a very long day. Within 10 minutes, my phone rang, and the guy said, I'd be there in 5 minutes. WOW‼‼ When the tow truck pulled up, it was a very familiar bright yellow Fortes truck, they had repaired my previous car after a car accident, and that experience was amazing! Brett was THE dude, despite having to see his girlfriend at ER later that day, he took the time to run some diagnostics test, and told me that your battery was fully charged, it's just the amperage was way too low to get the car started. He first used a super powerful portable charger to get my car started, but he said probably due to a bad cell in the battery, if I start driving , I may still have the same issues since driving wouldn't fix the cause. He even told me, you can drive to Costco and get a replacement battery, and do it myself to save some money. I was in no state of mind to drive to Costco - what if the car dies again after I get a battery. I said can you just change it on the spot for me? He told me, sure! He did it so expertly and within 10 minutes I was on my way! I called Fortes Bros and asked for the boss, but they had already left. BOSS, if you see this review, please give Brett a huge pay raise, it's guys like Brett that will change the views on towing services, he's knowledgeable, understanding, and without him, this car troubles could have been lingered into today or longer. read more

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Shout out to George he was quick and very helpful with my granny she got locked out of her Fj cruiser thanks god bless great business read more

Fortes Bros Emergency Roadside services - Fj cruiser - Roadside Assistance Near Me - Sunnyvale, California

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A great towing service! They showed up when they said they would; the tow truck driver got my car out of a very awkward spot quickly and without damaging anything; and they even sent out a technician to see if he could start my car without a tow. read more

I used AAA for Roadside and they sent out Fortes. I ran out of gas, was quoted 1 hour during rush hour and had gas within 15 min. Then on another occasion locked my keys in my car and received a call from Fortes when call was promised. Service was speedy! Our red head Tech was friendly and funny. I was back in my car within 5 minutes. read more

Used them thru AAA roadside. Our car's battery had an issue while sitting at home. Called AAA, and about 20 min later a tech from Fortes comes out, Antonio. He was quick, friendly and helpful and found the old battery to be bad. I decided to buy a new battery thru them/AAA and he installed immediately. Total time he was working was about 15 min. Absolutely nothing bad to say. Maybe I could have cared to get outside pricing on the battery to compare, but I just needed to get the car fixed so I just bought from Fortes. Would not hesitate to call for service needs again. read more

Got a new battery through this company, via AAA. My battery was replaced by Jeremy and I really appreciated his quick service. Keep it up Jeremy! read more

Antonio was of great service. He patched up my dad's tire in a timely manner and was very helpful and professional. Outstanding service!

Cristian arrived a mere 15 minutes after the AAA rep quoted up to 90mins to arrive to help with my lock out. Friendly, gracious, and clearly motivated to give the best service possible. My 2013 Toyota pickup can be tricky to break into, taking some service folk over an hour to to gain entry. But Cristian was able to unlock my door in no time, He had me back in my truck in under 15 mins. Thank you for great service, Cristian! read more

I had a dead battery and needed a jump for my diesel Silverado I used AAA and Fortes to the rescue, Donnell was the man on the job he got me back on the road and we had great conversations Thanks read more

My tire blew out on the freeway and I had to make it to the shoulder. After calling AAA roadside assistance - Fortes came out and my dude got there in less than 15 min. Despite being close to the oncoming traffic he was able to quickly replace my tire with my donut. I'm super grateful and wish I remembered his name because it made a bad experience losing a tire that much less stressful. Y'all are doing important work and I want you to know that. read more

Got saved again by your wonderful staff. Thank you so much! So fast and so friendly, I got my tire replaced in a matter of minutes!

The driver Henry stayed on the phone until he was able to find us! My battery was completely dead,but Henry had a brand new battery at a Awesome price! He installed it on the spot ! He was polite,patient and he Cared about getting us safely home! read more

Cristian from Fortes emergency roadside service was swift and quick. Cristian was courtesy and knowledgeable in how to resolve my flat tire. Very impressed with his professionalism and quality customer service. read more

Henry was great. He was efficient, knowledgeable and nice. Got my battery changed fast and I was on my way.

My car lost all power in San Francisco Chinatown going downhill on Jackson St. Fortunately we were able to avoid hitting people and coasted to a stop at a corner. Of course we had to call AAA. We were told it would be 1 hour wait BUT FB showed up 30 min earlier! Unfortunately I cannot remember the technician's name. Regardless He was courteous, friendly and very helpful. He checked and assures us the battery was not the problem. He recommended that we go to our dinner celebration, and afterwards try to start the car again. And it worked. Needless to say we drove to San Jose in the slow lane just in case it conked out again. Of course, I took the car to the dealer the next morning. It turned out I needed to replace the fuel pump. read more

I called Triple AAA to get my lowrider towed to the mechanic. Shortly after, Fortes called me to see if there was anything the driver should know and I made sure to tell them that the car is extremely lowered to the ground. She said she will let the driver know, but if they don't have a flatbed that there would be a delay... the driver shows up almost 2 hours later and of course doesn't have one so he's unable to take the car. I call them again and let them know to please send another person with a flatbed and make sure they are aware how low the car is. Another hour later, the driver with the flatbed pulls up but doesn't have enough wood blocks. I wasted a good majority of my day waiting for a tow that was never able to be done. By this time it was already late and the shop expecting my car was going to be closed. I wish they had better communication with their drivers. read more

George D was the right guy for the job! He is considerate and has a giant positive attitude from start to finish. Quickest roadside service I've seen. read more

Literally the best experience possible! Started out with Alexandra promptly texting eta of service truck. She was very friendly in tone and responsive to my questions. Jason showed up within 30 minutes of my service request. He was professional, friendly, and very knowledgeable! He wrapped up swapping out my old battery for a new one in 10 minutes and my old battery was really corroded. I'm so happy this experience went so well - it's so stressful having a car break down but Alexandra and Jason made it so easy. I'm so grateful. Thanks to you both! read more

Had a car battery issue and an amazing service technician, Christopher, came out to work his magic. After thorough diagnostics, he replaced the battery. Fortes is lucky (or very smart in their recruiting) to have hired a service technician like Christopher. Exceptional! read more

Fortes Bros Emergency Roadside services - Fortes technician Christopher. - Roadside Assistance Near Me - Sunnyvale, California

I have to give a shoutout to Manny. He was transparent with the process of getting help for me and provided accurate response times. Just as importantly, he was friendly and helpful beyond expectation. He saved me time and money by sourcing me with a quality local shop during off hours. They were able to fix my car over the weekend, which worked out beautifully. Thank you Fortes Bros, and I appreciate you, Manny! read more

My husband blew both his tires at a parking garage and we were helped by Antonio The service provided was excellent really nice person and attentive. Overall great service read more

Fortes Bros Emergency Roadside services - Roadside Assistance Near Me - Sunnyvale, California

Antonio Chavez provided excellent service today very helpful and patient. would like to recommend him for the upcoming service

Incredibly fast, friendly service. Miguel had a spare tire installed in less than 3 minutes. Surprisingly good experience for a flat tire.

Anthony is great, responsible, prompt, and professional. We called around 6pm and he came in half hour. First he tried to use the jumpstart to the car but didn't work, we decided to send the car to the repair shop. Anthony is very skillful to our our car in the right position to be able to connect to the towel truck. Since it's a sports car the rim is low. He put the extra support with wheels underneath the from wheels to protect the car. He picked up the car, hook to the towel car, and deliver to the garage. It's pleasant to work with him. read more

Fortes Bros Emergency Roadside services - Anthony from Fortes Bros is putting protection to our car before toweling to the garage - Roadside Assistance Near Me - Sunnyvale, California

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Raymond is outstanding showed up explained and fixed everything in few minutes! Very very helpful and nice and shows up on time

George from Fortes Bros was awesome--showed up fast, figured out it wasn't the battery, then got a tow lined up to take my car to a mechanic who fixed the starter. He handled everything, which saved me a ton of headache. Great guy! read more

Manny, Helped me today with my vehicle, he was super professional and understanding when i asked questions. showed up and immediately helped me push my car out, what a great guy. thank you guys for your services really helped me out today!! read more

Cesar was so determined to figure out what was causing my car problem and he did. Very professional and friendly. He made my day, I would definitely recommend him. read more

Needed air put in tires. Too old to do myself (ancient as dirt). Called AAA. CHRISTIAN of Fortes Bros. responded. Was very polite and efficient and friendly. Went above what I anticipated from a service call for such a minor reason. Highly recommended. read more

We had a flat tire on a beautiful Saturday, and Norvic, from Fortes got to us in 20 minutes. He pulled out the spare, pumped it up, and put it on the car. It is not fun to all of a sudden have your car undriveable, but Norvic turned the experience into a positive one. He was friendly and fast. read more

Called AAA on a Monday morning for a vehicle tow to the auto repair shop, and Fortes Bros arrived in a timely manner, in fact 30 minutes faster than the originally quoted one-hour wait time, with clear communication via text messaging which made tracking ETA in real time simple. The driver, Paul, was a bit slow in taking care of the paperwork on his app, while I stood in the cold, but he was friendly. He didn't have to actually go through the complicated process of loading/unloading my car from the flatbed tow truck cuz it was drivable, so that part was quick and easy. I also got a ride in the tow truck, and didn't encounter any problems. Paul was chatty (the opposite of me, especially in these types of situations), but I appreciated the friendly service. read more

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Fortes Bros. is an extremely smart, fast, professional and extra courteous roadside service co. Highly recommend and ask for Cristian. The best and deserves big tips and a bonus! read more

I believe the mechanic that help me was George. His knowledge of what he does. Friendly and good in communication. Thanks again for you help. I appreciate you getting there soon. Keep up the good work read more