This review is just for their communication. We had them come out to check the trees in our yard and give us an estimate. He said he'd send the estimate right away but we didn't hear from him until a week later and by then we had already gone with another company that was much more responsive. We liked the guy, he seemed knowledgeable, they have good reviews but their communication needs work, at least send a "I'm busy right now, I'll send you the estimate in a few days" because we thought we'd been ghosted. read more

I really appreciated the work Family Tree Care did to prune our beautiful Blue Weeping Cedar. They did a great job. They gave us a second opinion of the input another service gave us about a "disease" the tree may not even have, saving us $1K. Thank you! read more

Family Tree Care - Weeping Blue Cedar - Tree Services Near Me - Tacoma, Washington

He did not keep his appointment to give me an on site quote. Nor did I hear from him after that. I would have expected a text or email to explain or remake the appointment. Zero from this company. read more

Family Tree Care - Tree Services Near Me - Tacoma, Washington

I can't say enough good things about the crew at Family Tree Care in Tacoma. They absolutely crushed the job and were incredibly respectful throughout the entire process. It was clear from the moment they arrived that they love what they do--and they're true professionals at it. Watching them work was honestly impressive. They strategized like it was a game, carefully navigating around power lines and gardens with such precision. I had asked them to be extra cautious around my neighbor's garden since several large branches were hanging directly above it. Somehow, they managed to protect it completely--along with my own yard. Not a single thing was out of place. And the cleanup? Spotless. They went over everything with rakes and blowers, leaving the place looking even better than when they started. As a real estate agent, I work with a lot of homeowners, and I'll be confidently referring Family Tree Care to any client in need of expert tree care. There's something really special about watching someone do what they love--and do it with excellence. Thank you again for the amazing service! read more

See all

Am pleased to submit an outstanding review for Family Tree Care. Their bid was reasonable, they were patient while we waited for the city's permit, they kept in touch with our board and management company in text and email. The care their entire team showed for the maintenance of two old, mature maples was entirely professional and appropriate. The team was alert to the safety of pedestrians and care for the building's property while working next to busy, city traffic. Highly recommend! read more

Had a tree fall on my house. Called several tree services for quotes. Family Tree Care was not only significantly less expensive, but was also the quickest to respond with a quote. When they arrived, they had this cool little grabber-tractor-thing that they drove into my backyard, lifted the tree off the roof, cut it into pieces, and hauled it away. These guys really know their stuff!! read more

Family Tree Care - Chop up and haul away - Tree Services Near Me - Tacoma, Washington

See all

I have been using Family Tree Service for years, and I have never been disappointed with how they do their job, their attention to detail, and how nice all of the guys are. You will not be disappointed if you use this service they are the best. read more

We just had 4 trees trimmed today--thanks and kudos to Nolan and his crew for the hard work they did. Twice, he had me take a look at the trees to make sure I'm satisfied with the result. There were a lot of leaves, twigs and branches all over but they did a superb job leaving our yard cleaner than when they started. Thanks also to Jay, who's an arborist, and Rich for being so responsive to my questions before we had the project started. Highly recommended and will definitely call them again next time. These guys are topnotch! read more

This company is so delightful!! The owner and his staff are so thoughtful and respectful and responsive!! It isn't that often a company is true to their word, but these guys are top notch!! read more

Rich came all the way out to Fox Island free of charge for a consultation on the health of some large fir trees. Pleasant, honest with no pressure to fall or limb any of the trees. Will contact them in the future if needed. read more

For anyone that needs REAL arborists at fair prices, don't just consider, just call FAMILY TREE CARE Phone: (253)234-4769 Alt. Phone: (253)777-7571. They are local in fact I took the number from their truck driving my puppy to doggy day care. Jay, Nolan or the others, all were polite, knowledgable and no mess left behind. Thanks guys Susan V ....from Tacoma, (its also local on 8th I believe) read more

I had a tree that needed trimming and put in a request with Family Tree Care. They responded the same day, and arranged to come out to see the tree and give me a free estimate the next day. The process was polite, friendly, and professional as they listened to what I was looking to get done. I received the quote in email later that day, and they were able to fit me into their schedule the day after that. Everything went smoothly and the tree looks much better now. I am pleased with the service provided. read more

I dealt with Family Tree Care through GetChipDrop.com and I gotta say, these guys are borderline unethical. The rules for GetChipDrop are "chips only" with minimum of trash and branches. The load they delivered to me was 75% fir needles and a lot of laurel branches that had not been chipped or shredded. And there was a lot of garbage in the load as well. What they did was shovel dross off the ground into their truck and then ship it off as "chips." I dunno, maybe they rock on tree removal, but I gotta think a company that is dodgy in one area is not completely forthright in any other area. Use these guys at your own risk. read more

I had very good luck with FTC a couple years ago, and I wanted to hire them again to remove a dead tree and inspect all my trees to see what other work they might need. At first I got a quick reply and a tentative date for doing the estimate, but for the past couple of weeks I've been unable to get a return text or phone message, and I'm discouraged. Makes me sad. I like to support local business. read more

I hired the tree service 2 weeks ago and they here today to do the job. Three team member showed up on time @ 8:30am( This is a +++ for me). They're here to trimmed 3 very large trees & 1 tree belongs to my neighbor. So I need to make sure everything is done right from the beginning to the end. I read one reviewer saying they are loud. Chainsaw is loud and also grinding tree machine is super loud so they do need to yelled ( tree falling "clearing"). I live on a street where bus & cars goes by So safety is very important. The whole job is done in 1 hour and everything is done right . read more

Johnny and crew did a great job trimming up a tree for us last year. So when we needed wood chips, this was the company I called. I was very clear that we needed a small (maximum 3 yards) of chips, that I was not in a hurry and would wait until they had a small job. Johnny said his truck holds 5 yards so I said not more than 1/2 load. Long story short, what we received was over 8 yards of chips and branches. I reached out to Johnny twice to discuss the overage. Crickets. We ended up having to pay a yard maintenance company to remove over 6 yards of wood chips to get this mountain out of the driveway before our overly exuberant HOA board got all Up in our business. Pictures show the leftover pile that filled a 6 yard trailer and 2 yard pickup bed, along with our two large yard bins... after we spread 2-3 yards for our project. Family Tree Care let us down on this matter. Not a peep, let alone an apology. A shame. read more

Family Tree Care - Tree Services Near Me - Tacoma, Washington

See all

We had a large cedar tree limbed up, the tree was hanging over my driveway and was impeding my view. The arborist came out and carefully trimmed the tree watching out for all wildlife, my face, and my driveway. The work was immaculate, the crew was respectful. They got the job done in a few hours, they even raked my neighbors yard where a small amount of tree limbs fell. I would highly recommend them, very professional read more

Family Tree Care - Tree Services Near Me - Tacoma, Washington

These guys trimmed two maple trees for me, they were prompt, friendly, professional and fast. They finished up the whole job in about an hour and a half and cleaned up the property thoroughly. The best part is they are very fair and their prices were affordable and appropriate. I would highly recommend hiring these guys if you have trees that need maintenance! read more

I'd been hesitant to get my 90'+ trees fallen with them so close to my neighbors and fence line. With FTC at the helm, I wish I hadn't waited so long. They are a brilliant team of experienced professionals whom were safe, meticulous and innovative. It was not only impressive in the amount of work they did so efficiently and effectively, but to experience and watch. It was teamwork that seemed innate to them. I'd recommend them to my friends and closest family...and not just the family that shows up to crash Thanksgiving! Seriously, you can stop "shopping"...Family Tree Care will get it right and within budget. read more

I was very happy with the work that the crew did on pruning our apple trees. The trees were long overdue and the work that they did was great. The crew was polite and professional. I would very highly recommend them. read more

Excellent service from the crew at Family Tree Care on cutting down one tree and two large bushes. I got my service from Rich who was great to work with! I had a beautiful birch tree that was just in an unfortunate spot, growing in to my neighbor's fence. I was sad to see it go yet they did a fabulous job on cutting the tree down. They clean up all branches, leaves and debris. The laurel on the side had been cut down a time or two before and the rhodie in the front just needed to die. We loosely discussed pulling out the rhodie roots and if not, Rich offered that they could grind down the stump for $150. I was not interested in grinding down that small stump and I thought I relayed that yet apparently I did not. I travel for work so was not home when they came to do the work yet when I got home, I had stumps where I formerly had a tree and two bushes. That was great! A week or so later, I got an invoice for $150 for the stump grinding. I was surprised yet not too freaked out, until I went outside and realized they had come back and ground out the stump during another work trip. I then wrote to the company and let them know how upset I was. I felt like they made my work harder as I was going to dig out the rhodie roots to plant a different bush. Rich took the time to call and listen to me, then he apologized and said don't worry about the invoice, he would reverse it for me. Fast forward to the next weekend when I went outside to dig out the roots. They had done such a great job grinding out the stump, that the roots were easily hand-pulled. I've never had such an easy job! I've asked them to please return to give me an estimate on grinding the laurel and the birch, altho I don't think they'll be able to reach the birch stump (new staircase). I highly recommend Family Tree. I didn't meet the guys doing the work yet Rich has been a fabulous rep for their company! read more

Family Tree Care did a great job pruning my cedar & removing an old rhodie. The crew of guys were super thorough, professional & knowledgeable. If you need a tree fixed, I recommend Family Tree Care. read more

Quick efficient and friendly. They did exactly what they said they would do and cleaned up afterwards. Hreat company.

Definitely recommend this company. Very much straight forward with pricing. Worked with Johnny through the whole process. Great communication. Clean up was great too. Want they can't take is left in a manageable pile. Very nice, down to earth people. read more

Jay Brock's crew from Family Tree Care did an amazing job. The guys were friendly, professional and took great care trimming a very old Chinese maple. This tree is shared by my neighbors and all parties were pleased with the result. The were efficient, timely and left the yard very clean. Would not hesitate to recommend them to anyone. read more

I want to write this cause the crew of 3 showed up got right to work with in a half hour had my 40 year old cherry tree down ground up and cleaned up. The clean up was great. It was so awesome seating drinking my coffee and watching them work each and every one of them new there job and what to do next with out being told. I would have them back in a Hart beat. Ted read more

They booked me out months due to no appointment. 3 months before I reached out they said they would be in touch closer to date. 2 weeks before still hadn't heard anything so I decided I better find another service after waiting. I found a different group. This group shows up I told them I went with a different group because they never responded. The foreman proceeded to scream profanity at me calling me names and then saw the other organization I hired and yelling discriminatory comments to the workers. Very unprofessional will never use or reccomend. read more

Family Tree Care does excellent work. Very happy with their professionalism and quality of service. Would use them again for my trees.

These guys were awesome. Very quick response coming out and giving a bid. Price was lower than I expected. They said schedule was about 3 weeks out - no problem. Then they called a few days later because they had an opening and I took it! The crew came out on time. Got a whole bunch of stuff done in a short amount of time. It was crazy watching them work! I have a very tall tree next to power lines that needed a lot cut off and they made it look easy. They also had great teamwork going on, having fun and laughing while getting the job done. They took care of a few little extra things to help me out and had a great attitude about it. Cleaned up nicely. They even helped me catch my dog when she got out of the yard. I probably won't need their services again for a long while because they really took care of everything, but I will be giving them my business in the future without hesitation! read more

Very disappointed with this company. The employees that came to our home acted irritable, rushed, and rude. The work performed was not what was described in the quote. A large mess was left in our yard, and multiple shrubs, bushes, and flower beds were walked on and crushed. In addition, the company waited nearly six months to cash our check. Very unprofessional. I will never use Family Tree Care again and will not be recommending their services to anyone I know. read more

Jay, Johnny and their team are a great group of hard working guys that do a wonderful job. I had a large Magnolia tree the needed to be pruned as well as many other trees in the yard. They did a wonderful job at pruning and picking up after. Jay/team even shaped some shrubs that were along my house, pruned some grapes and even trimmed along the sidewalk as an extra which I appreciate. My Magnolia looks great and I know it's hasn't been cut in quite some time. They respond quickly, are punctual and fast. I appreciate them walking around and discussing what their plans are before and the results after. Highly recommend. read more

FTC is the best Tree Service company we have every used. First of all....they are all nice, fun and interesting people. You would have fun just talking about trees and the methods used to do their work. On the Professional side I felt totally confident in the skills and knowledge that is paramount in a dangerous job they perform day after day. John climbed 180 feet to the top of our tree, cut the tippy top off for our family display and cut a 10 ft chunk off and dropped it 5 feet from the base. The amazing thing is he had a very small target to drop the chunks or he would smash our deck or roof. There was ZERO issues or damage. I recommend Family Tree Care...100% because they are the BEST. Jerry Anderson read more

Prompt response for an estimate and on time arrival for the crew which did a fine job pruning two large street maples in front of our historic building. They are Arborists with the training and knowledge to preserve trees and enhance their beauty. We are very pleased. Their pricing was fair, the cleanup thorough, and their work has given our stately maples a new lease on life! We are deeply grateful. read more

I have a red maple tree that broke during a winter storm (*sad face*). Had a few estimates on full tree removal and others who said I could get by with just trimming it. Family Tree Care was one of the "save the tree" guys. Then the Coronavirus pandemic hit and finding someone who was willing to come out to care for this tree and protect the homes nearby proved difficult. I chose Family Tree Care because they not only returned my voice messages/texts in a timely manner but they gave me a FAIR trade price. They also followed up during lockdown to let me know when they were allowed to work on my tree, legally. The crew that finally came and trimmed my tree were very upbeat while respecting social distances (proving they are morally responsible). They had me inspect the tree for any last clean up before they left and overall it was a super pleasant experience. I'll be using them again should any of my other trees need trimming. read more

Overall this was a disappointing level of service. I called regarding a tree that fell. They did promptly call me back, and schedule a time to come out and remove the tree. This was for a rental property so we were not on site. They moved the tree and cut it up. However left the debris. I had to call to find out what the scoop was and when were the coming out to complete the project. Once complete, they sent me a bill. No where in the bill did they disclose there were additional fees if I used a credit card. When I called to pay, they told me I would have to pay more if I used a credit card. I feel that is bad business to not disclose upfront there are additional charges. With a plethra of other options available in Tacoma, I would go a different direction. Not a high level of customer service, and for such an expensive service, it isn't worth it. read more

Good experience with hiring this company on to perform tree removal and limbing our Community areas of the HOA. Johnny (Owner) is a very clear communicator, professional and courteous. They arrived on time and finished on schedule. Very highly recommended. read more

These guys did a fantastic job removing one of my trees and pruning the others. They cleaned so good you couldn't even tell removed a huge tree in my yard. They were professional and pleasant. read more

Theses guys have removed trees (150ft cedar) as close as 18" from my house. Who builds a house between 4 red cedars in 1970 and doesn't anticipate growth? Jay and Johnny are great, fantastic professional company. I recommend to everyone. Have had them do work on three separate occasions and will ask them back again. Be realistic in expectations--if there was a recent storm and limbs are everywhere, it may take a day to get a call back, but they will call you first if a tree is in your roof! Love these guys! read more

I am so disappointed in this company, I chose them after reading the reviews. I emailed to have an estimate done on pruning my trees, Jay and another guy came out within a couple of hours. We stood out in the pouring rain, discussing what needed to be done. Their enthusiasm and passion for their work was impressive. They left, and I was certain they would be the ones to do my job. That was Nov 13th and I still don't have a quote and have not heard a word back, even after emailing to ask if they were interested in bidding. Apparently my job was not worth their time, I wish they had told me that from the beginning. Business must be good for them if they can ignore potential new customers. read more

Last year, I contracted with Family Tree Care to remove two small trees and have the stumps ground down. It was not a difficult project. The two owners were pleasant ,and their crew handled the cutting and removal of the trees with dispatch. What could go wrong? There was a large amount of material from the stump grinding that remained. I was told that they recommended that the material was allowed to settle and and they would come back in the spring to remove what was left. This seemed reasonable, and (big mistake) I wrote the check for the entire project. When I did not hear from them in the spring, I called the company and left a voice-message and a text message. I received no reply. After a month, I did not hear back. I knew they were still in business because I saw them in my neighborhood working on another project. I telephoned several times, left voice mail and email. No response. I am so sorry to give a poor review to a local business - especially at a time like this. But honestly, would you like this to happen to you? Could you recommend them to your friends? read more