They had a buy one get one half price special. Sigh. So sadly we ended up with two pairs of…read moreshoes. I think they always have specials and their app gives you some as well. Head to the back of the store for super discounted shoes.

Always have good luck here. Between the clearance rack and the VIP coupons there are plenty of…read morebargains to be had. Quality has been good on what I have brought home. Sales team typically very helpful.

I went here looking for tennis shoes for my daughter. She found a pair that she liked. We had to…read moreget the guy working to go back to the back room 3 or four times to get different sizes. He was very helpful and when we apologized for him having to go get different sizes he said that it was his job and he didn't mind at all. Which is refreshing because there are a lot of people these days that don't seem to understand that concept. He was just extremely nice and extremely helpful. I wish there were more people that worked in retail that were like him!

VANS Moto "The Future Starts Today"…read more The Woodlands Mall Location VANS In-store is holding up to this phenomenal moto. "The Future Starts Today" I ran into an issue with my personal VANS account, having incorrect information placed into the system. I was not able to gain access to my purchase history and purchase points. After communicating with VANS customer service, I then took the information that was given to call the store and I was finally taken care of by the New Manager Angelo. Manager ANGELO, demonstrated exemplary customer service by swiftly and effectively addressing the issue, displaying a high level of professionalism throughout the process. With his impeccably precise leadership skills and respectful approach in finding a solution ensured a seamless positive resolution. That left me speechless. Furthermore, Manager Angelo's considerate communication not only clarified that the fault did not lie with me but also provided genuine reassurance. When I before hand felt there would be no way of correcting this error. This remarkable level of service has instilled in me a renewed sense of trust and eagerness to continue our Sunday Fundays of future purchases for our shoes. At this location. I do want to give credit as well to the young lady, I did speak with on the phone , that is a new hired on manager. Before speaking to Angelo. I did forget her name, during the long process of speaking with Customer Service. She exhibited a remarkable level of compassion and understanding during our phone call. Her reassurance regarding the availability of a viable solution was greatly appreciated. I would like to express my gratitude for her transparency and honesty throughout the process. I do apologize for not remembering your name. I want to Thank you truly.

We experienced excellent customer service from several of the staff for floor help to the register!…read moreGet the app, because there's promos you can use in store! Also when you register your birthday, a gift $5 off!

Perusing the aisles and they do have a handful of good stuff. Camping, hunting, fishing, you name…read moreit they have it. We enjoy coming here as they are not really busy. Service is great here too, staff are available to answer questions. Value for the price is a bit high on some things.

Customer service at this location was extremely disappointing. When I brought my concerns to…read moremanagement, they refused to take responsibility or make any effort to resolve the issue. Instead, I was told, "I wasn't there, so I can't help you," which left me feeling completely dismissed as a customer. Good customer service starts with listening and trying to find a solution, not avoiding accountability. Based on my experience, I would not recommend shopping at this location. I visited this location on June 26 at 6:30pm. Sephora staff helped as much as they could. Management came and did not do anything other than saying too bad.

The just changed their setup and the return area is under construction. The line was long and only…read moreone person checking us out. I was her to do a return, not purchase anything.

Absolutely love this store! Came here for looking for pants for an upcoming hunting trip...the…read moreselection of women's pants is off the charts. I'm 5'9" and it's so nice to find pants in tall lengths. The displays were easy to shop, and I was asked serval times if I needed help with anything. Aside from the great clothes, the customer service is honestly what will keep me coming back. Amanda is fantastic! She has great product knowledge and helped me find the perfect pants for my trip. I can't recommend this 5.11 store enough!

Received two pair of 511's at work. Not the correct size and tried to return at the 511 store…read more They seemed confused that someone would return or exchange items. The front desk person knew nothing and the lady had no desire to help. She made a call and said no thanks. Not sure how 511's can't be exchanged at 511 store. All other major brands allow it and she said I should shop online. I mentioned that we didn't need stores like hers if we all shopped online and that didn't concern her. I will not be back.

I like this location in reference to clothing choices and styles, though the staff member I was…read morewith was nice, I felt like I was being rushed while trying on options for slacks/ suit pants. It kind of felt like I wasn't wanted in the store or maybe it was just because it was close to closing this day. Overall it is an okay location.

My aunt who is from out of town came to shop at this location and felt very disrespected by the…read moremanager it is ridiculous that she was spending money at the store and was made feel uncomfortable by the way she acted.This behavior is unacceptable.

Discover great business casual / formal clothing! I rarely walk into this store, but so glad I did!…read moreI experienced exceptional customer service.. forgot her name but I am sure they know who I'm referring to. Here's a tip: If you purchase an item--whether on sale or at full price--and the price drops within seven days of your receipt, you can request a price adjustment. Plus, teachers enjoy an exclusive discount!

I had a great shopping experience. The ladies were very kind, helpful, and patient. They helped me…read morefind the perfect dress for a last minute event. They went above and beyond! Thank you for such a positive experience.

This location has a good assortment of shoes for men, women, and kids. They have good sales and…read moreclearance area, allowing you to combine clearance and coupons which is rare. The staff, if you can find one is overworked, as they are understaffed by 50% or more on the salesfloor. Additionally, their service lacks in returns/support as my son's Converse fell apart between the shoe and the sole in short-order, and the response was "It shouldn't do that, sorry, have you tried superglue?"

We can converse all day about who has the best sneakers, but the converse-ation won't get around to…read moreConverse because they're no Asics, no FILA, and so on. The prices may not be as sky-high as Nike, but the products aren't really great either. The shoes don't feel comfortable and the clothes don't hug me the way I want them to. I just want hugs! I got hugs for you if you were born in the 80s. Or the 90s. Or the 70s. Let's face it. I'm not discriminating. No 00's yet though. Not for a few more years sorry. Not that sorry. OK a little sorry. They didn't have the form-fitting comfortable cotton tank tops that I would want to buy. Service was okay. Really nice guys in here. But definitely not my favorite brand at the outlet mall. I feel sorry for them because they're so quiet and have some cute stuff in here so I'm giving them a slightly higher rating.