I'm giving them 5 stars for now. Thursday was the first time I've ever been here and we went…read morebecause of school shopping. I got 4 pairs of shoes for about $100, my sons autistic so he needs slip on shoes and we always got him plain shoes because we didn't know where else to get them until my daughter discovered them, he's so excited that he now has "cool" looking shoes for once and I'm happy I could get them for an extremely good price. Customer service was awesome, the guy that was helping us I had running back and forth but he never seemed frustrated or anything he was definitely on top of it with everyone he talked to. The cashiers where all really friendly also I will be back in a couple weeks!

Since I've taken on a new life as a runner lately, I've tried many shoes to get that right fit. I…read moreknow that New Balance shoes were always good but going to this location made me a fan for life. The staff is always friendly and dedicated to finding the right shoe for you not just by looks but they take the time to watch your gait, look at the wear on your old shoes, and recommend a shoe that is meant for your type of walk/run. The prices can't be beat as I've scoured the internet for the same shoe and not even come close to the prices here. Thanks for taking the time to get me fitted in shoes that feel great and help me run a little better.

Ask for Mike! He's very helpful and knowledgeable about the type of shoes you need. When my friend…read morehad a foot issue, he recommended a pair that helped!

I've been shopping at this store for years and they experience has always been great. It seems to…read morebe a busy store but they juggle the customers well, while also being patient. I've taken my 80 year old mother in and they were beyond patient with her, the only negative was the fitting for her was WAY OFF! It caused a slow down in fitting because the size was way too small so everything hurt her feet until we found the correct size and shoe. Numerous times I've been lucky enough to be helped by Noel and he's always so polite and efficient. He offers suggestions and is able to bring out multiple shoes at once. He will walk away but check back allowing for me to try on shoes at my pace and not feel rushed. He's truly an asset and appears to lead by example for his fellow co-workers. The return policy and VIP program are definitely worth it. It's hard to grasp it at first but in the end, it's worth the price for the rewards. I've returned shoes and socks within the 90 day window and it's the easiest process and no questions are ever asked. Today there was an error on my receipt that I noticed after checkout. I called Noel to talk about it and it appears to be a computer issue that I need to fix with the corporate office. He gave me the corporate phone number and his email just in case I need further assistance after I call corporate. I've always received great customer and will for sure continue to shop at this store.

I'm a VIP Family member and wanted to treat my son to a new pair of running shoes and an…read moreevaluation. They were busy and the greeter informed me that it might be a while since we were getting the running evaluation. As we were waiting, we were not sure how long it was going to take so we decided to just buy a pair of shoes and so an evaluation some other time. We went looking for the person that greeted us and she said she still couldn't help as she is not authorized to ring someone up. So I asked, "I just want to buy shoes, so I have to wait until they are done with their customers? She said yes. I walked up to a guy and asked, can you just ring me up? He stated, "I'm going to ring up this customer and you will have to wait until one of the associates are done as I have 3 other customers. So, I just walked out and they didn't get a sale. What that associate could have done was - "I can ring you up after I ring up this customer!" I wish they had someone hat can just ring up customers that just want to buy and go. I was not going to wait for who knows how long just to buy a shoe. I won't go to this location anymore and just order online since I have a discount with my membership. I will weigh my options with other running stores when my membership is up.

I visited here the past Sunday, March 24th. I dropped $107 on 4 pieces of clothing from their sales…read moreracks. Upon paying, I was told that because I purchased from the "sales racks & that the clothing was almost free, I didn't deserve a bag as they (the bags) were too expensive for discounted clothing" It was pouring rain outside. If I hadn't already paid, I would have left the clothing and walked out. I'm a business consultant- I am fully aware that those sale pieces were written off in 2018 taxes. So, they were written off as a business loss, then discounted and sold in 2019. Not exactly FREE, and the owner had the tax write off. The bags are also a tax deduction. I will NEVER return. I hope the $2 bag is worth the bad press. I'll never understand the incompetence of some business owners. I've purchased $800 shoes for $50 at Nordstrom's and THEY give ME a bag. Such foolish business practices. Treat your store like a garage sale & you'll attract garage sale customers.

This is the cutest women's boutique with clothes, shoes, jewelry , toiletries and more. Service was…read moregreat and I purchased apparel items that were 30 percent off that day. This holiday season I am shopping as many small businesses as I can. Downtown Richmond is a great place to shop and dine!

Bought some shoes and brought them home to try on. Wore them indoors around to get a feel for them…read moreand decided they were too tight so I brought them back and was informed I could not return the shoes due to wear on the heels. I've included pictures of the "wear" not sure how you're supposed to try on a shoe and have zero wear on them before knowing if you want them. Employees were not helpful and rude. Would not recommend the store and do not plan on returning.

Great sales here--they had a nice selection of shoes that fell under the buy one get one for $20…read moresale. Staff here are pretty terse and aren't really sure of which items worked for the sale or not. I likely won't be back at this location.

I've been here multiple times for random sporting equipment... heavy inventory on baseball,…read morehockey, lacrosse, golf, weights, etc. Last time I was in - I needed a uniquely large batting helmet for my son... and the guy working was able to find me one and gave me a discount (and he definitely didn't need to). For that I wanted to come on here and give them bonus points... really appreciate it.

Very nice people in here that are happy to assist you in finding what you are looking for to meet…read moreyour sporting goods needs. Great prices also. They are still open but moved just 2 doors down to a bigger (and very nice) store. Happy Shopping!

Liked this outlet store when stopping at the prime outlets. They have plenty of options of a lot of…read moredifferent types of shoes, and their bogo 50% off deal going on. It seems that this deal is pretty common. The staff were friendly and left me to look around at my leisure. The store was bright and spacious. Plenty of parking outside, too.

SKECHERS shoes have to be the most comfortable pair of shoes that I own, but alas the pair I have…read morehas logged a lot of miles so it's time to replace it with another pair of their Gel Infused shoes that mold to your feet and make it feel like your walking on cushions. At this point I want shoes that make my feet happy and I found a true soulmate with my gel infused shoes. These shoes are a loafer style for easy slip on and easy slip off, NO Muss NO fuss The nice thing is Skecher Outlets always seem to have buy 1, get one at 1/2 price. So you think they may have a bit of a mark up on merchandise, who cares my feet are happy

Thanks to Joe for all of your help! We visited Men's Wearhouse in Crystal Lake to get my husband a…read morenew suit for our nephew's upcoming wedding. When he selected a suit that he liked, our salesman Joe told us that he can pick out another suit for free! When my husband chose one off the rack, Joe said that for the equivalent of the suit we were purchasing, my husband could choose a custom made suit. He didn't have to do that - he could've let us walk out with a lesser purchase. He took a lot of time to make sure everything was just right with both suits and all of the accessories.Because of his stellar customer service, my husband wound up getting two suits, two ties, two dress shirts, two pair of shoes, a belt, and three pairs of socks! Joe even went out of his way to pick up one of the pairs of shoes at a different location. Again, thanks! The only reason I am not giving them five stars is because when it came time to get dressed for our nephew's wedding, we discovered that they neglected to put the belt in our bag. My husband had to go the day of the wedding to pick up a random belt because they didn't have the correct one in stock. They gave him a belt to get through the day, but it wasn't the right color or size. All in all, a very nice experience with a snafu or two, but we will definitely go back!

CL Men's Wearhouse is top notch. Especially Nick. Definitely my go to for my tailored suits!read more