I did a lot of work comparing shoes for my wedding. It tends to get expensive especially when it's…read morefor a special event, however, Famous Footwear is the exception. I used their app and picked out the shoes I liked and then went to Sunrise Village to try them on. Kat the manager was super helpful, courteous and offered some great information, especially about the return policy. I am super grateful that I went with them. The Carlos Santana line as well as Sweet Pea are chic, comfortable and affordable. Who needs David's Bridal overpriced sandals and wedges when you have Famous Footwear.

One of my faourite shoe shops. They don´t have usually a good sandals but I will always find the…read moreother kinds of shoes what I need. The last time they were out of the most DC shoes but otherwise they have a good choice of this (my favourite) brand. As well as other popular brands. And staff is usually very friendly and helpful.

Great selection of quality name brand shoes inside this small, boutique type shop. All items I saw…read morewere at competitive pricing to what I'd researched prior to visiting. Nancy was extremely helpful in helping me with my selection and purchase the day I visited. She even went so far as to help another patron with directions elsewhere since they didn't have the type of boot he was looking for. I highly recommend to visit/shop here, and I will definitely return when the need arises.

I have been so impressed with the service and selection this store consistently has offered over…read morethe years. I'm finally writing a review because when I went in today the person who helped me took the time to offer very personalized service that I haven't had from any retail store in years. They measured my foot and fitted me with insoles to remedy the issue I complained about. I honestly don't know how I survived for so long in the wrong shoe size without support! I'll give this store my business any day, without hesitation.

So many cute styles to choose from. Not only in shoes but also with the cute clothing…read more I love that the owner is so involved in bettering her local community.

I love the selection of Indigo plum! Customer service is excellent, with a great attention to…read moredetail. I always look forward to going in and shopping the sale room and have found them to be very willing to work with me over the phone as well! We shop for adults and kids, love their accessories. The hats are my favorite! They work with us for gifts and I love receiving gift certificates to this local family run shop.

I have always had great service here. They always make an effort to greet customers who enter…read morewarmly and the check out process is always quick and efficient. The selection here is great too, my mom and I usually come out here with a few pairs to choose between from or we just get them all. The prices here are fair and if you are part of their rewards program, you definitely get some great deals or coupons on top of their already lower prices. The store is organized well too! You can find things you need easily from clearance shoes or items, accessories, socks, and other goodies! The store seems to be clean and well-maintained. They play great shopping music to listen to while you browse. Definitely glad we have a DSW close by as there aren't too many stores in Washington.

Boring selection. Rude counter service. Received an online…read moreorder. Shoes were filthy when I took them from the box-obviously worn. When I told the counter girl it made me not want to shop at DSW she said, snottily, you don't have to. Eventually went on to say it's not their fault. Would have been appropriate for her to at least say she hopes my next experience is better. Manager was not interested in my complaint about her.

Oh my gosh their phone tree is a nightmare just to quickly speak to an unenthusiastic store…read morerepresentative. And I called the local number for the store!!! I must have had to press 5-7 different options AND then listen to 2 minutes of legal jargon about my call being recorded just to get to a live person. (That live person really hates their job!!) What in the heck is happening? I just wanted to check if they had a specific brand in store. This is unacceptable and it's likely why online retailers and Amazon are taking over the industry. Just really the weirdest longest phone tree I've experienced in a while for a very quick question. Won't be shopping here.

I went in to buy shoes for my children. The young woman there was helpful, however, when it got to…read morethe older lady. She wasn't helpful at all. We asked for a different size since my child needed it and she automatically went into berserk mode stating we didn't have the correct box and kept on repeating it. I didn't realize until later why she was repeating it and staying in the area where we got the shoes. It was as if she was accusing us that we "intentionally" changed the boxes. Took her 10 mins to make sure the rest of the boxes of shoes we were going to purchase were correct. Then, she went to the back to get the size we needed Uh woman, the boxes we had was given to us by your coworker. The audacity to ask me upon checkout to sign up for a credit card was messed up as well the way you treated my family and I.

I love this store and the knowledgeable people who work there BUT you can never count on when they…read morewill be opened. I have to come Bremerton and every time i make a trip they are closed at some different time of the day. No rhyme or reason to when they will be closed. Today i am here at 2pm and they are closed till 2:30pm. It is maddening. Still sitting here, it is now 3pm and they have not reopened. Will never be coming back

When I was a kid, there were shoe store chains. The most popular one was Thom McAn Shoes with…read moreKinney Shoes a close second. Both were large stores that offered personal service. You'd sit in a chair and a shoe salesman would break out the foot measuring device, stick your foot in it and see that foot's length and width. Then he'd go into the stockroom in the back and return with a few boxes of shoes in your size to try on and he'd help you with the fit. For the most part, all that's gone now. And that's why I was delighted to discover that Beck's Shoes still gives that same personal shoe sizing and fitting service I remember from years ago. Kevin, the shoe salesman on duty, was the personification of the highly trained and experienced shoe professional I was hoping for. But what made him truly valuable for me was his understanding of the balance and other issues I face with peripheral neuropathy because he deals with it, too. Before I stepped onto the foot measuring device he held up an arm and fist for me to cling to because he knew I was afraid of falling. That was immense for me, and Kevin immediately became my buddy. Kevin was a marvel. While my wife and I were there, three other customers came in and Kevin showed us all personal attention without any of us feeling neglected. That's extremely hard for a one-person store and yet Kevin did it effortlessly while maintaining friendly and personal service with each of us. You bet I trusted whatever advice he had for me after that. I left the store with two pairs of New Balance shoes and two pairs of Aetrex insoles that both my podiatrist and Kevin suggested. I'm now walking far better and more comfortably despite my neuropathy thanks to my new buddy. This store has a huge stock of shoes so finding the model you like in the size you need should be fairly easy. They sell a bunch of accessories, too. What's cool about the store is all the photos documenting the chains 105 year history. And that says something: The likes of Thom McAn and Kinney Shoes are long gone but Beck's Shoes is thriving. The chain offers exceptional customer service that should never be considered old-timey, and fair prices, discounts and rewards. It's the only place I'm buying shoes from now on.

My first visit was over a year ago and since then, I continue to go back. I'm not sure how she…read morespells her name but Unique was not only professional but she was helpful, knowledgeable and had a pleasant personality! Her expertise was very helpful in the women's AND men's shoes. Also, with the back wall products that helped out my Birkenstock leather tennis shoe purchase for my sister and insoles for my son. Thank you Unique for making my shopping experience pleasant and giving me knowledge of shoes I probably wouldn't purchase if you didn't share your knowledge of the total shoe. (Your warm personality and expertise keeps me coming back)! If you ever get a bad review, it's because THAT PERSON was having a bad day and took you down with it. Keep smiling, sharing your knowledge and expertise. ALWAYS a nice visit just coming inside to see what new products OR sale items are in stock!!! Oh, my last visit there was a Nancy there that helped me. (Nancy, if you are still there smile sometimes and make the customer feel welcome)! You seemed to be holding back when we were talking. Maybe it was because I didn't purchase anything, I just had questions about shoes. One more thing. I absolutely LOVE those laces I purchased...definable will be back for more colors. I do not like to tie my shoes and those were great!!! Thank you Gentry shoe store staff!!!

Haven't purchased my shoes here yet, but did put a pair on hold…read more Definitely 5 stars for the customer service. Both associates were very kind and helpful. Even if I don't purchase this pair of shoes here, I'll be going back here in the future and recommending them to others!

I walked in to return 5 small items to the Amazon kiosk. A young man was helping me and had scanned…read moreone of the items. Then a young lady, Felicity, took over. The issue was that I stood there for a solid 2 minutes, no communication, while she fiddled with boxes. I finally said, 'can you finish taking my return?' She replied, 'I have shit to do first.' I said, 'excuse me?' I asked for her Manager. The manager (Heidi) came from the front of the store and was polite at first. Felicity kept saying things under her breath as Heidi continued to take the remaining items as returns. Heidi stated that she couldn't believe Felicity cursed. I had zero reason to make all of this up. There was then a customer behind me. When Heidi finished, I walked towards the front of the store. I stopped just behind some racks so they could not see me and Felicity said 'I don't know why she lied.' To which Heidi stated, 'don't worry about it. People don't need to speak to our associates that way.' First off, Heidi was nowhere near the kiosk when all of it initially took place. Second, I did not even raise my voice. Third, there was another customer there. Fourth, you are the General Manager and are acting this way? No wonder your associate was so out-of-line. She learns it from you and you encourage it to keep happening. The formal complaint is being sent. This was a ridiculous situation.

First time visiting this location. Floor plan varies from our usual location at Southcenter. Seems…read moremore focused on kids. Also the Sephora section, although probably exactly the same size, seems gigantic, like a huge black box dropped in the middle of the store (not attractive). Positive: If you are looking for clearance, this is your store. Clearance everywhere right now. Wish we had had time to browse that more as it was certainly very inviting in terms of variety, price, and amount. Service with a smile.