This company installed new appliances for my new construction home. The fridge is dented in several…read moreareas, the plastic on the bottom of the door keeps popping out and will not stay attached and in addition, the microwave is installed completely crooked and the microwave looks like it was dropped. The bottom is completely caved in on a section of it. I've reached out to Bobby, he is placing the blame on the builder for signing off on it. The multiple dents, the incredibly poor installation of the microwave says otherwise as that microwave was damaged pre installation and the microwave appears to have been installed by an 8 year old. He was supposed to get back to me several months ago, now he will not take the call I made and hasn't responded back to my emails asking about the follow up. He just doesn't respond back. Buyer beware with this company. After already purchasing these appliances, I am going to have to repurchase a new fridge, microwave and pay for the install after we've already paid for said items. Total joke. I'm looking into a legal action after contacting the BBB.

I would have given them 1 star but I added on because the service man that came to my house was…read morenice and honest. However, he was stumped. He couldn't figure out what was wrong with my cooktop and didn't fix it. He said he would contact Wolf and get back to me. Weeks later, nothing. I was told the "owner" would call me back but never did. I find this unacceptable and completely unprofessional. DO NOT trust these people. Also, the older lady that answers the phone needs to improve her professionalism. She is so rude.

No one knows where anything is in the store. I got diverted three times and probably walked over a…read moremile just to find a lock box. It's very hot in there I doubt they had any AC on. It was probably one of the worst organized Home Depot's I've been in there were cardboard boxes in the middle of the aisles. Didn't like the environment whatsoever. Luckily I know Spanish because three of the employees that I spoke with knew no English.

I called the Padre Island Hwy store to inquire about a car cane…read more I was told by the man who answered the phone that they did have 3 of them in stock. I made sure it was the right store and asked for the price. I was given the information, so I got up early the next morning to make sure to be there for opening time and availabilty. I told the door greeter what I was looking for and he sent me to isle #35 and after 1/2 hour of searching for item, decided to search for floor help. None to be found and when I did, he told me he was not sure if they had them and did not even offer to go look. I asked 3 other employees and no one knew how to help me until a young lady in the lumber department helped me to look for the item on the computer - which she found - but told me they did not carry that item. Why was I told that they had 3 in stock? This store manager needs to get it's act together and make sure his employees are knowlegible enough to help customers out, especially when the custom is handicapped and not able to move around searching all over the store for the item and for an employee to help out. I am totally disappointed with this store.

Letty the manager it's a really good person great customer service very friendly everyone in the…read morestore are very friendly since you walk in the door

From the owner: Parra Furniture & Appliance Center is locally owned and operated proudly serving our customers…read moresince 1973. We invite you to come down and meet the most experienced sales staff in Brownsville. Our knowledgeable professionals will lend their expertise in the appliance, electronics, furniture and mattress industry when helping you choose the washer, dryer, refrigerator, oven, dishwasher, microwave, television, home theater system, furniture, or mattress to fit your needs

They came out the next day and were on time. He fixed my parent's refrigerator. It was very…read morereasonable. He then had time to come and look at my fridge was able to order the part and will be back when it comes in. Even if you decide not to get the appliance fixed the diagnostic charge is very reasonable. I will use them again in the future

Two men came to check my washer which was agitating but not spinning. They just looked around the…read morewasher for 20 min and the rest 10 minutes were just standing there with an Ipad. They told me it would be $500 dlls to fix it and it would likely be better for me to buy a new one. They Charged $60 !!! just for trip to my house and stand there for 20-30 min. Their argument was it would take 2 men to take it apart, repair plus labor and parts. Obviously I said NO and decided to search the Internet where we found some simple videos of potential problems. We bought the part (clutch) for $40 Dlls (although we saw some for as cheap as $15 dlls) . It only took my boyfriend to move the washer and lay it down on the floor. It took him literally 15-20 min to take it apart and remove Clutch and put new one back together. The washer started spinning but only slow. Another google search said it could be a garment trapped between the spinning basket and water tank. Another 10 min of taking things apart and voila there it was. Removed the garment and there it was my washer spinning full speed now. Spent total $100 thanks to these people otherwise it would have been only $40 dlls. We had been very hesitant on calling them but we said to give it a try thinking it could be an easy fix (which it was ) BUT of course they made it look it wasn't. Bottom line. I do not recommend using this company. If you are not a DIY person please do more research on who to hire first. Obviously we didn't but we don't want anybody else going thru what we went thru with this company.

Horrible customer service. Asked for help at the ceiling fan area, waited 20 minutes and no one…read moreshowed up. Had to ask customer service again to call and finally got someone, not because they came to help but because I had to go find someone myself. I asked for the manager and didn't even get one, they said they are in a meeting. Apparently too busy to deal with a customer. Horrible experience.

...they say the shortest length policy allows them to cut 4X4 is 1 foot...safety issue they…read moresay...just in case you need a cut less than 1 foot for 4X4 don't come here...I guess that's why smaller home town hardware lumber yards still exist.