All the right elements, but poor service…read more After a horrible run with another party place the previous year, I decided to have a party for my son at this place. I did appreciate the ease and convenience of my party guest being able to do waivers in the kiosk area if they failed to complete it online. They also have majority of the games operable (there were only a few not working). And it is pretty clean which was one of the few plus. The big problems began with our assigned party staff. We were unable to get into the room before the party began. Then once it was ready, she came to get me and asked IF we needed plates, cups, and napkins or did I have my own. I told her "yes, I would need them." (This was interesting because I selected to have them added when paying for the party.) She went to retrieve them and came back with those items, along with pizzas (that were on a pizza trays in which the bottom of one tray was touching the top of each pizza; stacked), and two pitchers of lemonade. All on a rolling cart. She then left. We had to not only serve our own party guests, cut our own cake, but we had to clean up the party room ourselves. The pizza was just edible (looks like the ones you buy from Sam's and toss in the oven). Nothing delicious. Some of the items in the trampoline park needed to be trashed. The foam pit cubes were falling apart and crumbling. They were getting all over the kids and they looked horrible. The large foam rollers for the battle beam was being held together by tape. There was hardly anyone visible or available to let them know that some of the game machines were not working; there was no signs posted on them and some of the kids had swiped their cards and lost funds. When going to the counter to exchange for prizes, there was an unsupervised child between the ages of 7-9 swiping the cards to get the balance and attempting to keep up with totals. We had to tell him more than once his math was incorrect even with using the calculator. We asked him if there was an older teen or adult who could help him but he just stood there clueless. It was disappointing. The concession areas were dark and empty, with no great selections. Many of the chairs were up on the table so parents of the kids or other family members had nowhere they could sit. Most of us crowded around on steps or corners of the trampoline park upstairs (there's on a few chairs) and they stood in the party room. I am only giving it 2 stars because my son and his friends enjoyed the trampoline park (note that the staircase area can get a little crowded when people are going up and coming down at the same time; once at top there's a bit of a wonky design or slope), the go-kart track (only available to older kids), and the games. I personally felt like the value didn't match the price. I ended up spending close to $600 just there; not including cake or gifts. The party package covered trampoline time and gave a $5 game card to each person. At $1 a game, I knew this wouldn't be enough, so I upgraded each child's card by $5 more. I also only booked for a certain amount of kids but a few more showed up that didn't RSVP and I couldn't just add them for a small fee. It was $20+ after tax for each child I added. Go-Kart was not included. And because some of the kids were losing funds on the few games that were not working, I bought more game credits. When I originally emailed to inquire about the party, the response was very "dry," not inviting or giving any good details about the party package customization and what was available. They do have package details online but it can be a little confusing because they separate parties that focus on just the arcade area from the Trampoline Park. Unless I hear of some changes, I would never book a party here again. I would simply just take my son and a few friends to play.

felt watched the entire time, i understand workers have to watch but it just made us so…read moreuncomfortable, they had a problem with everything we did