Visited the store with the intenti on of getting an…read moreestimate, but we walked out with the impression the representative was not interested in our business. I did call around 45 minutes later and got no better results. Dissatisfied and disappointed.

We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

We had the pleasure of having Mercury Carpet in Jacksonville replace our carpet and flooring. John…read morewas so very kind and patient as I was picking out and changing right up until almost the last minute. The installers were excellent to work with, the install went very well and it looks perfect! The attention to detail really impressed me too! John even came all the way to Baldwin to check on us and make sure we were happy.

I've worked with the Carpet Man flooring a few years ago. They replaced my carpet. This time we…read moreneeded hardwood flooring for our bedroom & closet. Steve helped us out & did a great job in matching the new hardwood floor in our bedroom to the flooring with the rest of the house. Two guys did all the work. They moved furnitures for us. It took them 9 hrs to complete the work. They did a beautiful job. I recommend Carpet Man flooring.

My husband and I had been looking to refresh our carpet. I told him I wanted to support a local…read morebusiness and not a big box store. Shiloh in the Orange Park location was extremely helpful and answered all our questions and concerns without rushing or pressure. The 4 man installation crew was careful with our home and very respectful. We recommend Carpet Man Orange Park, Shiloh and his team for your flooring projects!

Hours state They are open 9-630 . Weird I drove by several times and store is closed . Seems they…read morehave shut down . Pity . I recommend Fantastic floors , or Carpet man . Both great companies that can keep the doors open .

I'm sad to be leaving this review. But I feel I have no other choice. We hired carpet one to do a…read moresmall project for us. Kitchen, dining room, and two bathrooms installed with vinyl flooring. Here's the series of issues we had with the company. 1. Day of install. Only one person was sent to do the flooring, we asked multiple times if the job would get done in one day, and we were assured that it would be. Install was not complete within one day. Reasons for it not being complete? One person working the task... and they didn't have enough flooring. Insane, shouldn't of happened. 2. Carpet did not get tucked on either of the 2-3 days of install. We had to ask the company to send out another person to tuck our carpets. It should of been done on day of install. But instead we went about 3-4 days with our carpet sticking out. When they finally got the installers out, they made a mess and didn't vacuum up any of the carpet fibers, leaving me to clean it up. 3. Tons of miscommunication with the installers. We even had them call on a weekday morning (when people are usually at work) telling us that they were on their way to finish the install. When we NEVER heard anything about them showing up on that day. My husband and I were both at work, obviously couldn't make it to let them in. 4. Installers failed to bring calking that matched our BOUGHT flooring. SO NOW. There is white calking and you can obviously see the cuts they made in the flooring. Looks super unprofessional. I asked the installer about it and he assured me that they would bring calking that matched when they came back... when they did come back, they told me they didn't have it. I called and complained to my point of contact and they asked me to run to the store and buy some, saying they would give me a gift card to reimburse me. I'm not doing that, I paid you to do this. 5. The molding in my kitchen had matched my kitchen cabinets. But I guess whoever took it off THREW IT AWAY. So when they went to put it back on... they had to use white molding That doesn't match my cabinets. Highly unprofessional. Why would you throw that away, now it looks mismatched. 6. Contractors moved my toilets when they specifically were not supposed to. One of my connections broke, but luckily it was an easy fix. (That I paid for) 7. Toe molding was missed on the first install, I had to purposely ask the second installer to fix it. Attention to detail is everything when running a business! And these people lack it. Your customer shouldn't be pointing out flaws. I shouldn't have to monitor your installers to make sure it's getting done right. 8. The installers broke my very expensive GLASS table. The guy kept hitting it with the flooring and materials every time he walked by it, and it slowly shredded the glass down and took out the screw. It is not repairable. I have put in a claim. But have STILL not heard anything back from the company on any type of reimbursement. My flooring is almost paid off by now.. and I still haven't heard anything on my broken table. My initial install date was May 14th 2020.. install was not complete until May 29th 2020 It is now July 15th 2020. IT HAS BEEN 2 WHOLE MONTHS THAT I HAVE BEEN DEALING WITH CARPET ONE. I just want to be done with them. I want my table fixed. My husband and I have already decided that we are going to be pressing legal action if the company continues to ignore us. They already got their money so they don't seem to care. Hoping this review will show them all of the things they have done to cause stress on my family. We were told one day install. And as you can tell from the list above.. it was much longer than a day. I should hire a company and I should be able to sit back and watch. Instead, we micromanaged them, and still aren't 100% happy with our completed install, and we have a broken table! So yay! Answer us carpet one, pay me back for my table, thanks!

CW put in our luxury vinyl planks a few years ago throughout our entire house. Obviously it changed…read morethe entire feeling of the house. A few years later it appears we had water damage to one small area not far from the kitchen. CW brought back his wonderful team and managed to perfectly replace the few problem planks. It was amazing. We have the same comments as Linda from last fall. Their work, attitude and skill are absolutely AMAZING. And they are AMAZING PEOPLE. Do not look any further than Coastal Flooring for excellence in customer service and beautification to your home. In fact, we think it is critical to get advise before laying any floor because they know flooring better than any salesperson you will run ingot

We called between 10-12 professional companies (including Chatgpt recommendations) regarding the…read morereplacement of tongue & groove vinyl planks in our kitchen. There was damage planks in different areas in our kitchen. Along came CW with Coastal Flooring explaining how he & his crew would do the job and maybe would not have to put a threshold in the doorway. CW & his crew of 2 arrived around 8:30 a.m. and around 2 hours later the job was finished to perfection! All I could say is INCREDIBLE!! Words can't do justice in describing the excellent customer we received from start to finish. No threshold needed and the job was a 10+. Thank you Coastal Flooring & I will make sure all my friend know where to go for installation and/or repairs with there flooring. Forgot to share his price was the best of all the companies that came out to look at the job to give me & estimate for the job.

We needed 3 guest rooms carpeted pretty quickly for the holidays and had 5 crazy quotes from…read moredifferent companies. Finally found Floor Trader. Brian was so knowledgeable, helpful and patient. And Jason, the contractor that installed it was wonderful in every way also. We saved thousands and got a much better experience and product than we would have with another company. I cannot recommend or thank this company enough!!

Excellent service, the installer Richard did top notch installation, I highly recommend them.read more

I strongly advise against using this company if quality and long-term support are priorities. After…read moreonly two years, my floors are showing significant wear and nicks. Because the product has been discontinued, there is no path for repair, leaving me with a subpar result. Despite reaching out, I have received zero assistance. Please spare me the automated 'contact us' response and instead focus on standing behind your materials for future customers.

Title: Avoid Empire Flooring at All Costs - A Costly Nightmare from Start to Finish…read more Review: In December 2023, I paid over $22,000 to have my floors installed by Empire Flooring. Within months, I noticed the baseboards lifting from the walls throughout my entire home. A contractor later explained that Empire installed the quarter round too tight against the flooring, causing the lifting issue. When I called Empire in March 2025, they informed me that my installation warranty had expired just three months earlier. Even worse, I had purchased a $2,000 extended warranty, which I later learned only covers accidental damage--not installation errors. Absolutely unbelievable. That alone was bad enough--but the story gets worse. After a kitchen flood damaged about 200 square feet of flooring, I paid $3,600 for repairs. In the middle of the repair, the installation manager abruptly ordered the crew to leave, claiming that my original flooring was installed incorrectly and that my continuous flooring layout violated the manufacturer's warranty--even though Empire themselves installed it that way! He insisted that they would only proceed if I agreed to add five transitions in doorways and an 18-foot transition strip across the middle of my great room. When I refused to accept that ridiculous "solution," they walked off the job. After multiple complaints to corporate, Empire finally offered to replace all my flooring for $10,000 since they no longer carry my original material. I agreed, set an install date, and took off work... but no one showed up. The sales rep stopped responding, and now, as of October 2025, I've lost two days of work and still have no completed floor. I've given this company every opportunity to make things right, and they have failed miserably at every turn. If you value your home, your time, or your sanity--DO NOT hire Empire Flooring. I wish I never had.

The Carpet Tree on Blanding Blvd. has a great selection of good quality carpet. Excellent service…read morebefore and after the sale, during the installation and excellent follow up after completion of the install. Installers were on time and very polite. Moe and Mark were great to work with.

We are very disappointed with our flooring. The quarter round did not meet together. Then the…read moretransitions lifted. Now a year later the floor is cracking and lifting up in areas. We were told they would need to put more leveler under and new planks for over $2000.00. We believe the installers were highly incompetent and inexperienced.

I'm a Property manager in Jacksonville. We recently changed flooring venders, and after comparing…read moreseveral venders we chose Gator Carpet. Gator carpet is a very professional company! They show up on time, perform outstanding work, price fairly, and great interaction with staff and tenants. There were no surprises, they told us what to expect to pay and that was exactly what we paid. Not all flooring venders do hat. We found Redi Carpet to quote one price and later bill us several hundred dollars more. Highly recommend Gator carpet! Casa Grande Jax.

We had Shane at Gator Carpet come out and measure the very next day! He was super responsive to…read moreanswer any question we had! He brought many many floor samples that helped up dial in on the color! It turned out perfect! He already had the color we wanted in stock and ready to go! He stayed in touch the entire time to ensure it was exactly what we were looking for! I would recommend Gator Carpet to anyone looking for tile carpet or hardwood floors in the Jacksonville area!