Awesome Dr and staff he actually listens to you and you never feel ignored or blown offread more

De Arroyo has been taking care of my parents for years and they recommended him to us…read more He and his staff are very attentive and thorough. They answer all your questions and recommend appropriate treatment as needed. I highly recommend him and his office!

I have been with this office since 2018. At first, I was concerned due to confiding into the front…read moreoffice staff of undiagnosed postpartum/clinical depression. Fast forward to Gisela, Paredes. She is very approachable and relatable. She takes as much time to devote to her patients as possible. She is not only my primary physician but has also seen both my of two younger kids. She is capable of treating over a virtual appointment, in person, and so forth. I cannot expresss how much she seizes to amaze me and I look forward to her future growth in the medical field.

She's not there anymore. I really wish I could find her. Haven't found a good doctor since she left.read more

Dr. Smith and Heather are not only concerned about your health, they are concerned with all the…read morefacets that make up good health - such as what your diet consists of, your family dynamic, how much sleep you're getting, etc. Even though the Antelope Valley has surged in population in the almost 30 years that my family and I have lived here, Dr. Smith's office treats you as if they have been your friends/neighbors your whole life. They will spend time with you. To me, it feels like a small-town atmosphere where they actually know you as a person instead of as just another patient.

I have been going to Dr. Smiths office for at least 20 years. I don't think there will ever be a…read moredoctors office that can come close to their practice. I loved that fact that when I was sick I could go in that day and get help. Both Dr. Smith and Heather would listen to whatever was bothering me. They knew me and what my issues were. I was referred to the proper place to get maximum help. They were unlike any other place in the Antelope Valley, more like an old time doctor who made house calls, A doctor who was concerned about my health. They were part of my family and very much part of my health. I will miss my doctor and NP. I am unsure where to go or who would care about my health or take time to know me. Best Doctor's office ever!

I am thankful for the service and welcoming experience by the staff and doctors at City of Hope. I…read morecompleted radiation at this location and everyone was so welcoming, understanding and friendly. They were attentive and always got back to you when they said they would. They made a not so fun time into a time that I was able to get through without worry. Thank you!

Dr. Merla, at the City of Hope location in Lancaster, California, is a wonderful doctor who is…read morehelping my husband navigate his way through his stage 4 lung cancer treatment. He takes the time to be sure we both understand test results and treatment. He makes sure we are comfortable asking questions. Dr Merla and the whole staff at City of Hope are caring and friendly. I feel blessed that my husband has these people to help keep his attitude positive. Thank you, Dr. Merla and City of Hope.

I have been going to this medical office for over 10 years. This was a great medical office that…read morecared and took patients care seriously. The staff are rude, are hard to get ahold of on the phone, you never get a call back when message is left both voice and text. I've been trying to get medication refill scripts sent over to CVS, CVS has messaged me manny times because they are not getting communication from the medical office. It is awful to see a great family practice go from caring for patients to a profit focus office. They need to go back to basics of medical care.

I arrived about 5-10 minutes early but the office staff were very attentive to my needs As a new…read morepatient...I was concerned that I'd be viewed as an outsider. I brought lots of written examples of past care and the transition of status from retired military to Medicare was handled seamlessly. So far, I really like these people.

Outstanding Dr. I have never been to a doctor that I spent so much time reviewing your health…read morehistory he's amazing.

The new receptionist printed me out someone else's lab results and when I called to have them ready…read moreto pick up today and when I get there they same girl that printed the wrong ones for me said she can't even find them in my file to print them out. Irritated I drove all the way over here after work to now have to drive back again tomorrow

The WORST customer service I keep being put on hold for 20-30 minutes then I get hung up on, I have…read moreto keep calling 5-6 sometimes more just to go through the same process all over again. It doesn't make any sense! Also takes FOREVER to get refills on my medicine, I have to keep calling to get it refilled. This has to change

Staff take too long to answer calls. One is put on hold. The longest hold time was approximately 30…read moreminutes. Finally got through a staff member and was purposely hung up on. All I wanted to do was cancel my upcoming appointment. The Lancaster staff is the worst. Not professional in my opinion. Isn't Dr. Hernandez aware of his employees and how they handle phone calls? This is ridiculous!I would recommend them to my worst enemy!

I scheduled an appointment at the First Valley Medical Group 44725 Tenth St W office in Lancaster,…read moreI tried to contact the office several times. I was put on hold but nobody ever answered. When I arrived I was told that the PA I had the appointment with no longer worked there. When I asked the receptionist why I was never told that my physician did not work there anymore she replied "I am the only one here". I wasted an hour of driving for nothing. The place is a dump and a joke.

I have had the misfortune to be connected with Dr Denley in Quartz Hill of this medical group. His…read morestaff is without a doubt the least efficient and caring I have ever witnessed. EVERY TIME I need a refill and call my pharmacy to contact the doctor it is summarily IGNORED until I CALL THEM AND INSIST THEY HANDLE IT! I have complained to the doctor without any change! IT IS RIDICULOUS !! Do not use the group and especially not Denley!

Thank You Dr. Hari for your "Excellent Serivce and Advice" over the past several years for me and…read moremy wife Jan. Your Office and Staff is what a "Family Medical Office" should be! All The Best to you, your lovely wife Dr. Chhaya and Family! Chris and Jan Oiestad Acton, CA

The absolute best! I have had the pleasure of being a patient of Dr. Hari for over 30+ years. I…read moretrust him with my well being. He is thoughtful, kind and easy to talk to. I will truly miss him when he retires and I know that I will never find another provider with his empathy and compassion to great care. Well done Dr. Hari you will be missed!!!!!!!

Unfortunately, my families experience with Dr. Kling was disappointing. It quickly became clear…read morethat he lacked a strong understanding of prescriptions and proper medication management. We had to clarify multiple times about my families prescription, which left us feeling uneasy and not well cared for. In addition, their bedside manner was poor. Communication felt dismissive, with little effort to listen or explain things in a respectful way. As the patient, we expect clarity and empathy--neither of which was received by our visit. I hope Dr. Kling takes this as constructive feedback and invests in improving both their clinical knowledge and patient communication. Until then, I would recommend looking elsewhere for more attentive and competent care.

Absolutely ridiculous how hard it is to get ahold of anyone in their office. I have called multiple…read moretimes during their advertised office hours and no one has picked up. This has been as different times on different days for multiple weeks and still nothing. So, based on their hours that their phone line has I drove all the way over there and their door is locked. During office hours! Also the office hours on their door are different from those on their phone. I just need to fix a simple billing issue. Even my insurance can't contact them. This is ridiculous and so frustrating. So, here's the office hours on their door. And here's what their phone says: Mon-Thurs 8-12,2-5, Fri 8-12. Closed weekends and holidays. The after hours person has no idea what's going on in the office and can't give any information on how to get ahold of them either. I guess I'll be driving another 30 minutes over here another day to try this again. Very disappointed.