Lexi 5 Stars!!! She was so friendly. Highly recommend ! She was so professional and so fast!!?read more

Very friendly and fast. I was in and out in a snap. Very cute items in their up front boutique, but…read moreonly in a size small. I am sad that I didn't get to take advantage.

Stephanie did an amazing job. She was kind, reassuring and educating throughout the service to…read moremaximize comfort throughout the whole thing. The location is clean, comfortable and private.

i always get nervous going to these appointments and stephanie made it so much more comfortable…read more she did an outstanding job. i definitely recommend booking an appointment with her!!! i have also been to other waxing salons but always get the best results when i come here.

If you are looking for someone who cares, enjoys your company and truly is the best…read moreaesthetician...please come see Zoe! I have been seeing her now a little over a year I think and I am so incredibly thankful for her. Thank you Zoe for sharing who you are and allowing me update my life to you in the short amount of time that we see each other. You are such ray of positivity! The business would not be as incredible if they did not have you. Thank you for taking care of my skin and helping me to feel like my best self! You truly are one of a kind

I scheduled an appointment at 12, which is when they open on Sundays. Granted I was 6 minutes late…read moreto my appointment, but I could not get into the building. I understand they open near this time, however like I said, I was late myself. The doors to the building were locked and no one was inside. I gave them a call to let them know I guess I wouldn't be making my appointment since I couldn't get in.

I got a Brazilian and it was wonderful!!! The salon is very clean very cozy very welcoming. They do…read moresugar and hard wax. I opted for the hard wax and it was amazing. Highly recommend.

I had an underarm, lower leg, and stomach strip sugaring session with Josie. She was extremely…read morehelpful, skilled, and friendly. She let me know what she'd be doing each step and consistently checked in with me to ask if I needed a break or was in pain. Now, I've been going for months and the process hardly hurts at all, especially thanks to Josie's technique and application of sugar! Highly recommend Josie and the other staff at Grotto Wax!

I'm not a huge waxer but this place is great! The prices are reasonable the staff is friendly and…read morethe space is really clean. I usually see Molly and she's fantastic! My eyebrows look so good, have a good shape but are still natural looking. It's taken me a long time to find a place that doesn't try to make my eyebrows too thin or over fill them with powder. This last time I also purchased a body scrub they sell which feels and smells so good! Definitely worth checking out!

I truly cannot say enough good things about this location. I have only been several times but each…read moretime was just as pleasant as the last. My eyebrows have never looked so good and my confidence level has improved vastly thanks to Emma! Her room is always so clean and she really takes her time and care to make sure I always leave happy. I also would like to point out that the front desk staff truly has an equal hand at making the experience pleasant. I definitely recommend going here!

Just an FYI I come here for all my waxes including Brazilian. And if anyone ever has an issue with…read morehair removal, ask/tell the esthetician. They are very informed on hair and why it's hard or easy to remove. You may not always have the best experience, come on it's a wax!, but they are always helpful and kind. I love getting my waxes done here. All of the EWC's are great as always but the staff here especially is always welcoming. I usually have my son with me which any mother knows is tough when you are trying to accomplish something. They are always so sweet to us both and totally understanding that he's just a baby and I can't drop him off anywhere in order to come in. They don't care if he's fussy or when he starts acting up and are always so professional and kind. I couldn't ask for a better experience. Even if I'm late trying to come in to my appointment time they will still squeeze me in with whoever is available and I have no complaints about any members of their staff. It's a little pricy but in comparison around town quite reasonable. And if you're a frequent customer, there are other offers for people in order to save money. You also don't have to pay it all up front, they can break it up into easier payments which is great. I wouldn't go anywhere else for my wax treatments.

It's been a very long time since I set time aside for self care. I was so lucky to have Yareli and…read moremy only disappointment is that I live out of state and can't be a regular. Ashley at the front was so understanding and helpful. It was a great experience. Thank you !!

Jena was able to squeeze me in last minute before vacation which I really appreciate it. It was my…read morefirst time getting waxed & she made me feel so comfortable. I hope to see her more for future services.

Jen is an absolute Rockstar. I see her for my eyebrows regularly, and for a Brazilian every…read moresummer. She's fast, and thorough. She is also a complete joy to be around and I always love our chats. Jen provides quality services with high quality products, I'll never go anywhere else to get waxed!

Lara has been doing my lashes for years. I recently had a lash lift and tint as well as an eyebrow…read morelamination and she was great. highly recommend.

Kristi was so awesome! She asked me how long I wanted my lashes and how I wanted them to look. She…read moretotally understood what I meant between glammed and every day. She hit a wonderful middle. It didn't hurt at all and she made it fun with great conversation. She explained what she was doing and kept checking in with me to make sure I was comfortable. Plus, you can wear them in the water -- yea! I absolutely love them!

I have been getting waxed by Robyn for 2-3 years now and each experience is amazing. The wax she…read moreuses makes the process pretty painless (as painless as a Brazilian can be). Robyn is so friendly, professional, easy to talk to and always makes me feel so comfortable. She's also so detail oriented and will spend extra time to make sure your wax is really done right. I'm so glad I found her! I won't go to anyone else.

Highly highly highly recommend! Not only does she do a wonderful job but I always feel very…read morecomfortable. Quick and easy!

I visited EWC for the first time on 03/21/26. My esthetician…read morewas great ( unfortunately I don't remember her name).The problem was when I checked out.The receptionist asked if I wanted to leave a tip for my esthetician to which I asked her to add "20 %." She gave me my total and while it seemed high I figured it was because I purchased the products that my esthetician recommended. Upon getting home I took a better look at my receipt and realized the receptionist charged me $20 instead of 20%.I had gone with a friend so I let her know what happened & she mentioned she was also charged $20 instead of 20%.Being that I heard multiple customers ask her to add a 20% tip while I awaited my service I decided to call the following Monday to let the manager know what happened to me and at least one other customer.I spoke to the front desk who said the manager wasn't available but would give me a call the following day.It has now been a week from my service and I never heard back from any staff member. As much as I liked my esthetician I am very disappointed in the lack of professionalism from the administrative staff.

Edited review on 10/5: The manager called and setup a consult to see if they could fix the problem…read more The lady who did end up fixing a bit of my brows so I am happy with that. Thank you! Tech named Wubanchi was not experienced in waxing. Did not know how to apply wax to skin, wax was too hot even after I mentioned it. Did not make me feel comfortable coming into appointment locked the door as I went in the room. After consultation on how I wanted my eyebrows waxed I stated only a clean up do not touch shape. Tech went ahead and started applying wax. She started with the mid section of the brows and applied wax from the top of the forehead down toward the bridge of my nose. She then did the top of my eyebrows and would apply a very long strip of wax and rip it off which is not how most techs apply the wax in sections and knowing how and in what direction to rip off the wax. This tech did not know in what direction to rip off wax. Oh and she also got wax on the rest of my eyebrows that she was trying not to remove so I have holes in my eyebrows too. The shape of my eyebrows was severely touched and I now have very very thing shapeless eyebrows that are not even the same shape. They do not match they look like thin lines and is not at all what I told her to do with my eyebrows. I was extremely disappointed with this tech given that this is a European Wax center how is supposed to hire knowledgeable technicians. I will now have to show up to my job which is customer facing by the way and have to look like a total weirdo with my eyebrows after this service. I have written a very negative review in Google and also left no tip to this tech because I felt incredibly deceived with this service I received. I have been a loyal customer to European wax center for over a year now and even went ahead and bought a wax pass because I thought the service was good. Very very disappointed with my experience yesterday.