This business is a class act! I stopped in there at 4:30 on a Friday (jerk move, I know) to see…read moreabout getting a tire. They didn't have the one my car needed and it was too late to order one. They put the spare on and didn't even charge me. They even suggested some other places that were open on the weekends to get a tire. They did all of that knowing that I might not buy from them. Guess what? I DID buy from them even though it was a hassle for me to wait until Monday (yes, I fail to plan). I really wanted to give them my business because I knew they would take good care of me. They are aces all the way!

We were 2 hours from home with a flight to catch to start our vacation...and our low tire sensor…read morealarms. Tire has a continuous leak. Stopped into Hilltop to have them check it out--tire was unsalvageable. They fit us in, tire replaced and still made our flight. Great people. Great service. Great pricing. They've been around forever for a reason!

This is the best experience I've ever had buying a car. No hassle, No BS, & none of the typical car…read moredealer stuff. The staff was very helpful and knowledgeable. Bottom line I would recommend to anyone looking for a good used car.

I new this was going to be a tough job just because of the placement of the alternator…read more Jared took great care of us. Very fair prices. I will be using him again. Thanks Jared your very much appreciated.

From the owner: tire repairs, rotations, brakes, rotors, ball joints, tie rod ends, ball joints, wheel hubs, tune…read moreups, diagnostics anything you need done ill come to you same day service for a fair price

9 months ago, I posted this review They said they would call and help me. I had a vehicle from them…read morebefore this and out of 6 years never missed one payment. From today Monday April 21 2025 The van Still does not work. It died again last night in the middle of nowhere on me. It shows all the same lights as when we first got it. They have not helped me at all I still owe 5,100 on it as of today. I would never go here as the van was around 17,000. We have not been able to use it anytime we take it out it randomly died and does the lighting bult with all the other lights. (I do not want to hurt my credit, and they said they will give me a repo if I give it back Even though I can afford the van, but they sold me a van that I can't even drive without it dying on me. This has been a problem the whole time we have had this van from them.) This is what I Posted 9 months ago. It won't let me add pictures, but I do have them on my phone. I got a van from Carhop, since purchase I have had it in 6 different shops (of my choosing) along with 3 of their shops (I stopped going to their recommended shops). One of their shops gave it back to me with a flat tire, there was nothing wrong with the tire when it was dropped off. I have now been paying on this van for a year. I have 2 more years left to pay on it. Even after having it in the shops the better part of this year (there one shop it was there for MONTHS!) it will randomly die while I'm driving it. It is not safe to drive for my family as we have been stranded several times and paid for it to be brought to shops or our house and had to find rides back home. Call out of work, miss Dr appointments. I pride myself on my work ethic as I own my own business and am very dependable, so when I have had to reschedule do to the failure of this van it's been quite the hardship. I tried to work out with them to turn the van over to them and get another vehicle through them (taking previous made payments as a loss) but without a repossession on my record. (Trying to remain loyal as this is my 2nd vehicle with them) this was to no avail. I also tried to discuss taking the van back and just keeping the payments they received from me, and I would take it as a loss but wanted to not have a repossession (I have more than shown over the years that I have never missed a payment and was a valuable customer. I am stuck paying for a van I can't safely drive, even within town. Like most people one needs a reliable vehicle! I Would never go there again. I was forced during this time to get a second vehicle to be able to transport my family around. I am sad to say I will no longer ever go back to Car hop. They lost a customer that has been loyal to them. I have been paying $440 a month for a van you can't even drive, imagine what I would now be willing to pay for a working vehicle! Below are the lights that all pop up when it dies while driving. You have to let it set for 5-6 hours before it will start again) when it starts again there are no lights on at all. I'm very upset about this. (There weren't any lights on when I purchased it) (also having to get a 2 vehicle isn't ideal as its another car payment) I did see they commented and said to Email them I will be doing that and let you know if anything does change. So far to this date July 1 2024 The van is still not working, and we have taken it to other shops.

This place is a joke aprroved me for a car then 2 weeks later sent me a letter saying they denied…read moreit wont use them again

I wouldn't go anywhere else if needing a personal tow. I needed a tow truck for my car to get it…read moreto the mechanic. I contacted them after hours to schedule the tow for the next morning. Right at 8am I received a call from Carly, the driver and she showed up at my house 20 minutes later with a flat bed. I met her at the mechanic shop and she already had everything handled. Top notch! Highly recommended!

I am so happy I used Mad J; not only was their response time super quick, the truck driver Payton…read morewas super careful with my Tesla, he took great care to not further damage my car after the accident. He also was super patient when Willis Automotive refused to accept it and took me to Grahmn Collision (Apparently the only certified Tesla collision repair shop in town). For such a sad day for my Tesla, they were definitely the bright spot.

RE: 3609 Merle Hay Rd Des Moines, IA 50310-1246 You will see…read morethat I wrote a very negative review on this business after several years of doing business with them on more than one vehicle. The day following the review I received a call from Joe, the manager who was very apologetic, related he knew exactly who I was, and explained the assistant manager had recently passed away and the young man I delt with was fairly new. I have to re-evaluate my review of 1 and change it to AT LEAST a 4. It says something that a business pays timely attention to reviews and customer feed-back. For this I commend them and additionally that the work they do is attentive to detail. i explained it was not my effort to have the young mans employment in jeopardy; but moreover for him to be mentored, especially in integrity. I will most likely patron them again as long as Joe is a part of this franchise. mick

Service was friendly despite being busy and the line just kept coming. I appreciate friendly…read moreservice.

When I called to see if they had any availability time for me to drop off my car they were very…read morefriendly and professional. They made me feel confident that I'm leaving my car with someone who knows what they're doing. I was called with an estimate and I was happy with the price. It got done in a reasonable amount of time and they even took the payment over the phone since I was at work and was able to pick the car up after work. I would definitely come back.

I went in and they quickly took care of me I did some minor work and the amount they charged me was…read morenot bad at all I'll recommend to come here instead of the LOVES up the street.

Bradley did a great job! Very professional turned out exactly the way I wanted it to.read more

Needed the front two windows tinted on our new Santa Fe. Brad responded quickly with a reasonable…read morequote and I made an appointment. He matched the tint to the rest of the windows factory tint, it looks amazing. I also had him wash it after which turned out great as well. I also love the warning stickers he puts on the window controls!