If I could give this business a 10 star I would!! We have bought several appliances from here and referred many friends and family here as well and we all feel the same! This is a hometown store that goes above and beyond!! Their customer service from sales to service is TOP NOTCH!! DO NOT go anywhere else!! read more

I truly miss the OLD Home Hardware! Back then you could walk in the store and someone was always there to greet you to find out if you needed help with anything. You could call and talk to someone from a specific department and they were actually knowledgeable about the items in their department. Call the lawn mower service department and they knew you were talking about a lawn mower instead of just talking to a cashier that doesn't even know that you're talking about a mower. This place has seriously gone down hill and I saw it from the moment they changed ownership. I still go here for a few things, but only things I know I won't need help finding because good luck finding THAT in the store. If you need any type of appliance service or mower service, do yourself a favor and call someone else. They don't have a clue here anymore. read more

We paid $160 for another person to come out and find and clear the clog YOUR lazy tech failed to do. As far as I'm concerned you owe us $160 plus the labor you charged us seeing as your tech failed to do a complete job. And your tech is still lying through his teeth. As someone who spent most of their life in the service industry, your lackadaisical attitude toward this entire situation is insulting and concerning. If you continue to treat people this way you will learn the hard way what happens. As far as I'm concerned you have no integrity as a business owner. 2nd Update*** My washer is now fixed! It was fixed by someone from another company who actually used a multimeter and went through all the proper steps to clear the error that the Home Hardware tech failed to do. When it was still giving the same error, this man started looking for a clog, turns out there was a small clog in the line. The Home Hardware tech would have discovered this had he run a full rinse and spin cycle like he's claiming he did. I don't appreciate being called a liar. We would never leave a stranger in our home unattended for any reason. And if we weren't home, how was the work paid for and who signed for it? Update*** Now you and your tech are straight up lying. My boyfriend and I were both present both times the tech was in our home. My boyfriend used his credit card and signed for the work. No one left the room the entire time let alone the house. Also your tech DID NOT run a complete cycle of any kind on the washer, he ran it for maybe 2 minutes, said good enough and left. You keep making a bad situation worse. It's time to admit you guys really dropped the ball. Worst experience ever. Came out, misdiagnosed the issue with my washer, replaced a part that wasn't the issue, still have same issue and they refuse to admit that maybe they messed up. Technician never used a multimeter to check the possibly faulty part, misquoted the price for the part and never stuck around to make sure the part worker properly and that the washer was no longer throwing the error. They charged me $350 to replace a part that took 10 minutes to swap out. The part itself was $170, so I was bent over on the labor and still my washer is not fixed. read more

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I like to go here (the Ashland store) if I need a little part for something I'm working on or the garden center, but not to spend any big money here anymore. I much preferred this place when the previous owners had it because they stood behind their products and took care of their customers, these owners do not. In fact, they'll sell you something they know is defective just to get it out of their store, then leave you high and dry telling you they can't help you. Here's what happened the last time I spent big money there... On 6/15/21 I bought a Samsung Refrigerator, French Doors, White, (#RF27T5201) from Farm & Home Hardware in Ashland, Ohio. Purchase Price was $2,116.46. March & April, 2022 Ice maker squirting and leaking water, ice cubes very wet and partly soft. By the first week of April, 2022, the ice maker quit working completely. I was back and forth on phone with service people several times trying to figure out what to do about it. Lady explained to me she'd have to talk to someone else because this model refrigerator is known for this problem and it's not fixable, then went on to say this is why Farm & Home Hardware decided once they sell out of this model they won't sell them anymore, but since I'm still within my 1-year warranty, maybe they could do something for me. I suggested I return the refrigerator and she said I would have to talk to the manager about that, but she was sure I couldn't do that. She then suggested I purchase one of those counter-top ice makers, but I told her I don't have room on my kitchen counter for that, and that's why buying a refrigerator with an ice maker was so important to me. When I talked to her again she told me they decided they would order a new ice maker to replace my ice maker but I would have to pay the labor charge of $100.00 per hour AND an $80.00 service fee for coming to my home. (I live within a mile from their store). May 24, 2022 Service man came to replace ice maker and told me that it probably wouldn't last more than a couple months (he was right) because this model has a permanent defect and cannot be fixed for any length of time. He said they decided not to carry them anymore because of this problem. Their repairmen came out another 2 or 3 times to 'temporarily' fix the ice maker. I told them over the phone when scheduling the last appointment that I shouldn't have to pay those fees every time they come out when they knew what I was getting into when I bought this refrigerator, so they didn't charge me for that time, but after they 'fixed' the ice maker they told me there was nothing more they could do for me. After that I called and talked to Chuck, the manager. He told me all they could do for me was to sell me another refrigerator. When I told him I thought they should take this one back or at the very least give me a good discount on a new one, Chuck told me the only thing he could do was to sell me one that's already on sale, then he suggested I buy a GE model on sale for $2,599.00 at that time. I told him I already spent over $2,000.00 on the Samsung they sold me in June and I didn't have another $2,000.00 and up laying around to be able to do that again. We ended the conversation with him saying he was sorry but he wasn't going to be able to help me anymore. At this point in time, my husband has to work on the ice maker about every 4 weeks to get it to work halfway decent. So now I'm stuck with a refrigerator that's never worked right, out $2,116.00 that's hard to save up again, and it just adds salt to my wounds to think about how many times I preached to people how important it is to 'buy local' and support our local businesses when now it's obvious to me that Farm & Home Hardware in Ashland, Ohio doesn't care about community when they're willing to rip off its residents. Just last week I needed to replace my dishwasher. I bought one at Lowe's. read more

Awesome! The service guy that came for our dishwasher was amazing. He was very knowledgeable. He also gave us great tips to make the most of our dishwasher. I will definitely call them in the future! read more

My mom and I stopped here one Saturday after visiting my grandmother in the hospital. We went in simply to get a key made. Of course we walked out with more than that. I would liken this Home Hardware store to a Benjamin Franklin store; it has a little bit of everything. There's a hardware portion and actual people who work there and have good help to offer. I found the sales gentleman very helpful and he was able to answer many questions I had about humidifiers. I did think the products at this store were on the expensive side. I would consider this one of the last true "hardware" stores around. If you need housewares or craft supplies or any odd & end you might think you need you'll find it here. They have a cute little gift-shop type are in the back called The Mill Creek Gift Shop. They were offering 70% off Christmas stuff which was nice. Stop on by if you're in the area. You never know what you'll find or leave with. read more

Not only a hardware store, this spot boasts a nice gift shop as well. They also have a furniture store right nearby. They truly do sell it all - appliances, yard equipment furniture, hardware and gifts. The Mill Creek Gift Shop located inside Home Hardware carries items from Willow Tree, Yankee Candles, Old World Ornaments, Precious Moments and even Vera Bradley. They have a pretty nice selection of Fenton Glass. If you are a fan of Ohio State, they carry everything from chair pads to grill covers emblazoned with the logo. They also carry various kitchen items - pans, towels or whatever else you need. The gift shop offers complimentary gift wrapping while you wait. The staff has been friendly every time I've been in. If I had a gripe, I would say the prices seem a bit high. I guess you have to pay for the convenience of one stop shopping! read more

Great place to buy a mower and a trimmer. Serviced both for me before I took it home. Was ready to go when I got home. No assembly required. They even got me the correct oil. Etc. read more