We moved to Saint Helena from Hidden Valley Lake last June and suffered terribly trying to get a…read morerefund from our former insurance provider. We sent emails and messages over two months to the company explaining that, because they had closed an office, our former agent was no longer their employee. Nothing worked! In desperation we contacted Troy Guerrero who promptly assigned Marisol Diaz to help us. Marisol immediatly contacted national headquarter and was appointed as our agent. After Marisol became our agent it was not long before a proper refund check appeared in our bank! Thanks Troy, and Marisol!!!

I've had Farmers Insurance for many years and Troy Guerrero has been a great agent , he has always…read morehelp me with all my insurance needs! And Alejandra and Xochilt have helped with my many questions either in person or on the phone, they all are super nice and take all the time you need to explain things that I'm not sure about, I highly recommend them

I am in a difficult situation right now. Marrisaa tried to con me into paying for life insurance…read morepolicy I couldn't afford . She was persistent and rude and nasty. I tried to cancel my auto and home insurance, and she told me my new company didn't know what they were talking about and that I made no sense. What kind of agent speaks to their customers like this. Thanks a lot, State Farm . Never again. Bye, felicia. I am so sorry and I am truly not trying to be difficult, but this is all over the place. That was her response to me

We had been with a different insurance agent since we returned to the Bay Area nearly 20 years ago…read more We had remained with them simply out of convenience. We met with Marissa on the recommendation of two of our neighborhood families. Marissa's office is in nearby Napa. We actually have been to her office! She's friendly, helpful, and knowledgeable. Marissa made recommendations that our previous agent had never made.

I was recommended by the smog shop Redwood Auto. I highly…read morerecommend this place due to how convenient it is . Didn't have to drive all the way to the dmv to pick up my tags . They also provide car insurance

Manuel Morillo and his team are so amazing and have human compassion and understanding an agent…read morewho you can call and talk to if their is any situation that you don't understand

Manuel and Teresa have always been very helpful. Prompt response. I highly recommend State Farm…read moreInsurance Agent Manuel Morillo to take care of your insurance needs. Service is laudable!

Called in for a quote. I Was window shopping around looking for the best quotes in the market…read more I Spoke with Jeff. He was able to help me save money, find a great insurance policy (which included roadside service at no extra cost!). I genuinely felt as if he was actually trying to help me and not just open any policy. I'm a happy customer ^_^ Ask for Jeff!!

Gibran was great best auto insurance guy I've meet in years answered all my questions and got me a…read moregreat policy!

Cindy Moe, the office manager was very helpful. She was very patient emailing me back and forth due…read moreto my busy schedule and answered any questions I had. I had very specific things I needed and she was able to accomodate my needs. Once I knew what I was setting up for she called to finalized my new policy and it was done very quickly. Thank you Cindy!

I have had renters/homeowners ins with this company for over 20 years. I have to file a claim now…read moreand no one returns my calls and no one is available to answer my questions. Don't know if this is an Allstate issue or this particular office. I would not recommend nobody do business with this particular office or Allstate Company as a whole. HORRIFIC CUSTOMER SERVICE. Update 9/26/18 - Allstate is not allowed to offer homeowner insurance in the state of Ca. They are a brokerage company when it comes to homeowners insurance. How many people know that? People check your policies because its affiliates and not Allstate. Pray your not on board with Universal North America, if so I highly recommend looking elsewhere. They are a shady company

The staff at RCU napa on 1st street are Super amazing friendly and professional. Love this…read morelocation. They even have clean restrooms! They've gone out of their way to help me. I don't know how many times . The only downside about this place is it gets REALLY busy. there's only two ATMs. Parking is somewhat limited.

After 18 years as a loyal Redwood Credit Union member, I will be closing all of my accounts and…read morenever doing business with this institution again. I recently paid off my auto loan in full. Prior to submitting the final payment, I explicitly called customer service to ask how long it would take to receive my clear title, as I am relocating to Spain and need the physical title to ship my vehicle. Based on the advice provided by their team, I processed the final payment on August 19 directly from my Redwood Credit Union checking account. When I called today to check on the status, I was informed that my payment had been placed on a 9-business-day "hold" to ensure it cleared--despite the funds originating internally from my own RCU checking account. To make matters worse, I was then told it would take an additional 4 to 6 weeks from today just to receive the title. People rely on precise, accurate timing when managing major financial and logistical matters--not vague excuses and empty apologies after the fact. Because RCU provided inaccurate information upfront and mishandled the internal processing, my vehicle cannot depart as scheduled tomorrow. I am now forced to cancel and reschedule international shipping at the last minute, incurring substantial additional costs. RCU's severe lack of accuracy and accountability has put me in a major operational bind, completely destroying the trust built over nearly two decades.

We had an awesome experience with this branch of AAA…read more Friendly professional quick service. I'll definitely use them again when the need arises.

Every experience with AAA for many years on and off has been beneath 1 star. Horrible arrogant…read moreservice, price gauging and I always pay my 2 bills on a certain date of the month. I paid my auto insurance and renters insurance on december 3, 2025. Sonoma office had a new girl, I had a hunch she would make a mistake. I paid her the full amount due for both and gave her my stubs for both bills. She had been there for 1 week. She sure did make a mistake. They scammed me out of $70.00! I cannot find my reciept which they were supposed to staple it to both stubs on the back. I was sent a notice from AAA that my renters is lapsing after paying them, the office Mayra told me I could pay them again! I was furious, its Christmas time and they not only took my payment Dec 3, they lied to me and would not even research this to hold the new girl accountable. They kept my $70.00 for renters and I met with the snarky manager who said we would have been over book in our drawer that day, hmm they did not even check, he told me bye bye and to leave his office because I was so mad! I drove 40 min. Each way in traffic because of the new girl's mistake! Unreal hell! I told a couple on the way out, do NOT do business with these people they scam people out of their money, the manager ran to the door opened it and said dont listen to this person, come inside! Wow what a cover up! Do NOT do business with any AAA the corporate has done this to me before too and Folsom office is really vile! They lie and will raise your rates if they dont like you. Please stay far away from AAA run! Please trust me! I paid them and they lie through their teeth! Mayra hung up on me too! Unprofessional! Fyi I tried to cancel with them months ago and she would not let me so she lowered my premium as long as she could and I bought a new car and she price gauged me. They are scam artists. Please, keep every reciept, hold them accountable! They hate people, but they love your money so much so that even if you make a payment on time, they will lie in their system and state you did not and they will get their entire office to stand by it and they actually removed my payment from their computer! I pay all of my bills in person and with cash and they knew what they were doing. Do NOT trust these people they are wicked evil snarky and they could not care less! I pray AAA gets theit karma and goes bankrupt for price gauging and scamming innocent people. I am shocked this happened to me, take note stay away from them please. There are better companies out there that truly care.