The staff at RCU napa on 1st street are Super amazing friendly and professional. Love this location. They even have clean restrooms! They've gone out of their way to help me. I don't know how many times . The only downside about this place is it gets REALLY busy. there's only two ATMs. Parking is somewhat limited. read more

Redwood Credit Union - Banks & Credit Unions Near Me - Napa, California

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After 18 years as a loyal Redwood Credit Union member, I will be closing all of my accounts and never doing business with this institution again. I recently paid off my auto loan in full. Prior to submitting the final payment, I explicitly called customer service to ask how long it would take to receive my clear title, as I am relocating to Spain and need the physical title to ship my vehicle. Based on the advice provided by their team, I processed the final payment on August 19 directly from my Redwood Credit Union checking account. When I called today to check on the status, I was informed that my payment had been placed on a 9-business-day "hold" to ensure it cleared--despite the funds originating internally from my own RCU checking account. To make matters worse, I was then told it would take an additional 4 to 6 weeks from today just to receive the title. People rely on precise, accurate timing when managing major financial and logistical matters--not vague excuses and empty apologies after the fact. Because RCU provided inaccurate information upfront and mishandled the internal processing, my vehicle cannot depart as scheduled tomorrow. I am now forced to cancel and reschedule international shipping at the last minute, incurring substantial additional costs. RCU's severe lack of accuracy and accountability has put me in a major operational bind, completely destroying the trust built over nearly two decades. read more

Awful online banking and awful bank overall. Doesn't communicate with other banks and is completely useless as a bank outside of just asking for money and attempting to use money you have. Bank is awful and isn't accepted at most ATMs despite what you're told. Star ATMs also still charge you a fee so it's useless outside of NorCal. I regret getting a credit card with them and i am at the point of just taking a negative on my credit score so I can never deal with them ever again. read more

The best credit union ever! Super helpful with banking, notary and insurance services.

Five stars for this location, four stars for RCU as a whole. This Napa branch generally delivers a positive experience - in case you do have to come to a physical location, the staff are friendly and helpful, and the line moves quickly. The main reason I'm not giving five stars is because RCU's new online banking aka "digital banking" is absolutely horrible. Sure, it looks nice, but from a user experience perspective, the old one was better. The old system was far more compact and laid out more efficiently, so you could see more information at once. Also, I have an issue with a vendor repeatedly charging my account that I did not authorize. They charge me $1 every month. Each month, I have to go through and file a claim. Apparently RCU has no way to block the vendor. Yes, it's only $1 a month, but it's a hassle to have to deal with over and over again. There should be a way to block that company from fraudulently charging me for something I cancelled, permanently. Also, if you're picky, RCU ATMs are sloooooow. If you go to an RCU branch and use an ATM there, it takes forever to load or process any transaction. Thankfully, RCU does reimburse ATM fees, so you can really just go across the street to a different bank, use their ATM, and be done in half the time... this has just frustrated me for years. Overall, RCU is a great choice compared to the big banks, and they have competitive rates on car loans, etc. I do like working with them. That said, there is room for improvement, so I think four stars is fair enough. read more

It is with pleasure that I can write a strong note of satisfaction regarding our interaction with Napa's Redwood Credit Union in our quest for automobile financing! Jessica was wonderful to work with, and made the whole affair a literal pleasure. She is an excellent ambassador for the credit union, and I hope that she will be recognized as such... As a long time Napa resident, with numerous car purchases over the years, i definitely can state that she certainly outdid any of her predecessors at other financing institutions! read more

I just recently started banking with RCU and all I can say is I wish I would have started sooner! Ive been on the search for a vehicle. So I had scheduled an appointment for an auto loan through RCU. All I can say is that I was blown away by the level of professionalism that Gabrial H. Possesses. He is bilingual, very welcoming, and eager to help. Overall I recommend others to bank here and appreciate the people in this branch. read more

So far so good all the staffs are always kind and respectful. Can get a big line but it always seems to go fast. They have 2 ATM machines on each side of the building. Parking lot can get crazy sometimes. read more

The good guys. Never judged, welcomed. Too often older, or inexperienced, or those for whom English is not first are assumed to be unable/unwilling/incapable. Not here. Choose them because the world is tough and they will choose you. read more

I went to Redwood credit union because one friend recommended me and I'm very happy that I did. Now I will also be recommending it to everyone. I opened my bussines account and a personal line of credit and I saw that they also finance vehicles loans so I applied online and they were very good , I went to the Napa branch and the staff is so friendly, extremely knowledgeable and helpful especially Jessica Escareno who made everything possible for me to acquire my new/ used vehicle from a dealership , I took me only 2 days to get my check with the total amount of the loan . I was so happy . She took the time to talk to the dealer , she took the time to go through every aspect of the loan until I got it . If you need something go to her she's amazing or any of their team members . I'm 1000% satisfied and thankful Redwood credit Union for making my bussines grow ! read more

Redwood Credit Union - Banks & Credit Unions Near Me - Napa, California

Went to this location 3 times to open a child account and they were not able to help me because they didn't have time and require an appointment. No one was waiting and the teller was available and they still did not provide service. Horrible customer service. read more

I give this RCU five stars. I personally received outstanding customer service by Chuy! I went in for a personal loan, was approved in 30 minutes and the entire process took less than an hour to get my money. All in the same visit. Phenomenal! Because of my experience, I'm moving banks to RCU. Thank you, Chuy, for treating me like a VIP! Highly recommend this RCU and Chuy for a first-class experience! read more

Thank you Abigail Santillan who held my hand through a nearly one hour international wire transfer. I had never done it before and she was so helpful, kind and patient. Such great customer service and really helped with the stress of it! read more

This is an update to my original review. Although I don't agree with Redwood's policy about how they don't release my payroll like other credit unions in our area do. They did reimburse me the $99.99. I am extremely grateful and appreciative of that. They even reached out to me twice. They apologized and made it right. I will say that the customer service is stellar. The representatives were very professional and didn't react to the hostility that I was displaying. Thank you again Redwood Credit Union !! read more

We always finance our cars with the Napa Redwood Credit Union, as they always offer the BEST car loan rates. We recently sold one of our cars and another Redwood Credit Union customer bought our car. Daria and Melissa at the Napa Office made it SO easy to pay off our loan and help the new owner get a loan! It was all done in one visit to the Napa office....no waiting for the title, no waiting to sell our car and RCU did all the paperwork for us....all social distanced! We cannot thank Daria and Melissa enough for all their help making the process so quick and easy. We would highly recommend seeing them for banking loan help! Thanks very much Daria and Melissa!~ read more

I LOVED the ease of refinancing our RV Loan through RCU. When my go to credit union could only do the best at 7.9% even though I've been a top rated customer/ excellent credit history and loan history with them it was disappointing. Along comes Daria at RCU and says I can beat that, give me a chance. Coming in at 5.4% was a huge savings for us! Then she mentions their auto loan deal going on through end of March with rates as low as 2.4%... we decided to give Daria another chance at our Truck refinance slicing our 5% original loan in HALF, again with a different bank 'who gave us their best'. If you like to save money and work with great people and use an extremely friendly mobile app then RCU is for you. Can't thank Daria and her loan servicing team enough for all their efforts and efficient communication through my whole process. read more

This is the first place that has treated me with human respect in a very long time. Looks you in the eye. Is courteous holds conversation well. And was efficient. read more

This place has the worst tellers service. They don't have any warm hospitality, arrogant, bad attitude. Like is my problem they're not happy where they work. Second time in a row. read more

I was pleasantly greeted by, Cynthia Calderon, Senior Member Service Manager. I needed some emergency funds transferred from my credit card to my checking account. I was very grateful for the knowledge, as well as the assistance Cynthia gave me during my visit; it was seamless! I also have done business with Redwood CU, purchased my automobile, and I've never been disappointed in their professionalism. Thank you! read more

I came in to redwood Credit Union to apply for a auto loan. I wasn't a member yet but i quickly became one. I worked with DARIA and i couldn't be any happier!! She got me approved the same day and provided the BEST customer service i have ever received!! She was very knowledgeable and quick to respond to all my email questions! It was a time sensitive matter and oh boy did she deliver!! I highly recommend anyone whose looking for any kind of loans or banking to come here! I will definitely be a life long member!! Thank u SO much daria for making this transition smooth, quick, and easy for us! We couldn't be happier!! read more

Life savers! Amazing customer service and passionate staff. They took care of my family after the fires as if they were their own. From the bottom of our heart Thank you! read more

I have been a member of this bank since 2012. After a very bad ordeal with the bank I had a checking account with for 10 years, I decided to go full time with Redwood Credit Union and love there friendly prompt service. I highly recommend! I just wish they had more ATM's available in other locations across the Bay Area. read more

While employees seem knowledgeable of services and process basic banking transactions effectively, they have no regard for personal boundaries of their customer. After hour calls... texts, emails from personal lines.... very unprofessional. read more

Wish I could give them negative 5 stars. Vehicle was paid off in 2013 and they neglected to send in paperwork to DMV to release the Lien when my Dad requested it. Now I can't transfer my Dad's vehicle for him because they refuse to accept the Power of Attorney he did and refuse to send in the Release of Lien because my Dad is unable to come in but did verify that they should have done so back in 2013. This is how the treat Senior Costumers, I am sure they are just hoping the vehicle is in a wreak so they can steal his Insuance Money. read more

Spoke to their call center today because you can not get the branch phone number on line - was told the Napa branch was open until 6pm and could open my savings account and money market account there - walked in at 5pm - teller called to see if anyone could help me and was told no - I would have to open my account online or come back another day - Zero customer service and Zero of my money ever in that Credit Union! read more

Given the great reviews, I came to this Redwood Credit Union location to open a new account. I sat in the waiting area for assistance. Both representatives were with other customers. One of the representatives finished and I continued waiting. My experience in most banks is that someone greets you. Given that no one approached me, I approached the office of the representative who was done and she told me I had to get in line to talk to a teller. I clarified that I was there to open a new account. She again said I had to get in line to tell a teller. I have never entered a bank where you are ignored, then told you have to first talk to a teller before you can sit down with a representative to open an account. The manager should have a serious conversation with this particular representative from this branch and receive proper training on customer service and respect. read more

This credit union is great, I highly recommend it. Compared to my previous credit union, RCU blows them out of the water. Attentive, friendly staff - it is always a good experience coming in. I would rather come in than use the ATM which I have never preferred at any bank or credit union. Today I came into a long line, they cleared the line out quickly and efficiently. When I came in, there was one staff helping customers. Two staff members, including a branch manager (Lindsay) started helping customers to quickly demolish the line. That shows me that not only does management realize how quickly people want to be helped, especially with our fast paced society, plus Lindsay obviously cares about her employees below her. She could have easily asked the second staff member to help and continued with management duties. Not only that but Lindsay was incredibly helpful and informative. Thank you. It should be mentioned that on a previous visit I came in (in a frenzy) to quickly withdraw money and make it to an office to pay a bill. I had never been to the office I was looking for an I mentioned this to the young man that helped me. He then googled and verbally told me directions to what I was looking for. I made it to that office with 3 minutes left until their closing time. I would have not made it if not for him. Michelle Zerba is also an amazing employee. Great customer service. She's quick, friendly and obviously very knowledgable. Thank you for everything, RCU! read more

I can't say enough good things about RCU, in Napa. Sure, Murphys law might come into play that if you go inside for a transaction there may be a few people, but the service far outweighs the wait. I wouldn't go back to corporate banking to save myself. I love my local branch office! read more

I recently had the pleasure of purchasing a vehicle through RCU Car Sales. What a pleasant experience from start to finish! I worked with Tim and he couldn't have been any nicer or more knowledgeable. The entire process was quick, easy and painless. The very opposite of every other auto purchase I've made. I am a total convert to buying a car using RCU car sales and will gladly share this hidden gem with others! read more

just had a great experience with daria switala in the napa branch. she was so pleasant and willing to assist that it made, what could have been a grueling financial experience, rather painless. i appreciated her willingness to call to get questions answered, when she did not have all the necessary information. she was patient and understanding and went the extra mile to give me great personal service. she is certainly a shining example of an RCU team member. i lucked out being assigned to her today. thanks daria! read more

This is probably one of the best banks ive been a part of. They are extremely kind and always willing to help. The bank is so fast paced unlike other banks. They also take the time of day to help, and not rush things. They have an amazing service. I completely recommend them. read more

Had some issues but was given a small compensation and called numerous times to work it out. All in all pleased with the commitment to service read more

I am very pleased with the service I get in Redwood Credit Union. I have never had to wait in line but for a minute and the tellers are very friendly and helpful. I recently had to call the branch. I was stuck out of town on an emergency and needed to transfer money. Cynthia and Michelle were most helpful with this transaction. They confirmed that it was me and it was handled quickly. I receive friendly service each and everytime! read more

Do not use this bank if you actually need to use your own money. Their bill pay service failed to pay my rent, but they took the money out of my account. When I complained they cancelled the late check that they sent, but would not put the money back in my account for 3-5 business days. They offered me a letter to give to my landlord explaining that I had paid, but not the cash that they took out of my account. These folks are robbers. Bank anywhere else. I was not able to give no start, but if that were an option I would. read more