Robert Cooper is always prompt in his communication. He makes the insurance policy easy and…read morestress-free. He is extremely knowledgeable and clearly explains the terms and options. He understands our needs and concerns. I would highly recommend Robert Cooper as your agent.

By far this is the best agent/agency I've worked with when it comes to our home and auto insurance…read morecoverages. It's hard to find a company that still offers personal touch customer service these days. Robert and his staff have made working with State Farm a best in class experience.

After the original owner passed away the service went down from excellent to zero. I didn't even…read moreget a call or note reminding me to renew. I have no input on which company or which endorsements I want to add or delete. This applies to both homeowner and flood insurance.

Don't believe the 5 Star Reviews, I fell for it…read more They're rude and harrassing which they call "personal service." I had an issue with Grange Insurance (one of the insurers they partner with), which they cover our vehicles, home, and umbrella. When the issue arose, I called the Leland Insurance Agency. I explained the situation to the person who answered the phone and their response was "and?." Filed a complaint with the California Insurance Commission against both Leland Insurance Agency and Grange Insurance. Today, we received documents from Grange Insurance indicating our renewal - We Will Not Be Renewing with Either (Grange Insurance nor Leland Insurance Agency). Good Luck!

Once this broker took my money they had zero interest in providing any service…read more At renewal time they were unable to answer basic questions about coverage or driver ratings. Today I needed to file a glass claim. The refused to help and referred me to the insurance company. I could have obtained insurance online and not involved a broker. In addition, when I renewed they did not provide insurance identification cards; I had to go directly to the insurance compsny for this as well. From my perspective the have not provided any service and have refused to provide service. Stay away, stay very far away.

As my business grows one of the most critical things I have learned is that you must have people…read moreyou trust taking care of the things you don't have time to know all the details on. ADD&L rocks in this regard, they know their stuff and it shows. I know for any of my insurance and risk management needs they will not just get me the best deal, but also ensure I am properly covered. With ADD&L I have a partner I can trust and I know I am covered. In my book that says it all.

We had decided to get better rates on our car and home insurance policies. Oh my God. Luz answered…read morethe phone and in no more than one hour we had a great policy. It was painless and she notified the former insurance agent and the mortgage company. I have nothing but good words for this company. They care and they do look for the lowest rates!

Due to a move I needed to change insurance providers. My experience with Jaclyn included a…read moremisquote, a double charge, and a charge for a policy I did not authorize, followed by weeks of chasing after credits/refunds. Multiple times she was "out of the office for the day" and/or did not respond to emails. For one of the charges, I had to resolve it by calling the insurance company directly. For two of the charges, I finally disputed them through my credit card to get the refund. I've never had an experience like this in all my years of being insured and dealing with various agencies, so if I could give zero stars I would.

I finally was able to make my way into their new office this past Friday, September 12, 2025. First…read moreoff let me say I have been a part of this insurance group for many years. I have had a great customer service with all of the agents that I had to do business with previously. So this visit, was no different. It actually was more so relieving since I was so stressed out about my policy. I recently had some fraudulent activity occur with another merchant, which was affecting my payment due for my auto/renters policy payment. Sarah, who is my Angel on earth calmed me down was super thorough, answered all my questions and provided detailed information for me regarding my policy. There was a gentleman there. I forgot his name, but he was just as helpful as well! This was my first time having an interaction with both of them, but once again, like I said the customer service in this officeover the years has been impeccable. If I could give that office more than five stars I would.

Horrible office. Had SF for 30+yrs. Moved to Natomas and switched agent to have one close. Problems…read morefrom day 1. This office couldn't get anything right, constant headache to call and fix their mistakes. Had to go in a couple times because they wouldn't fix over phone. Reception staff were horrible, absolutely ignorant to all things insurance. Rates would increase every other month and I wouldn't be advised, kept telling me that's normal. Lies. To be fair, Max is pleasant to speak with but always defers you to his staff who are fairly incompetent. I switched to another agent 8yrs ago and haven't had a problem since. I receive all notifications, responses to all inquiries. And every single change is communicated. Example, insurance increased less than $2/per month recently and I got a call to advise me. Claims are paid fast as normal, within days via direct deposit, etc. I love SF. Avoid this agent!

Avoid at all costs…read more Full disclosure: my dad, and one of my brothers, were agents here, maybe still are, hard to tell what's true or who's even my agent (keep reading). The first review for this company from Jonny K. is also one of my brothers, who is praising his own brother Joseph Knowles, as if he's just another pleased customer. So at least one of their 5 star reviews is, well...biased, to put it politely. I signed up nearly 10 years ago for auto, motorcycle, renters, and an umbrella policy. Put them all on autopay, paid every month, every policy, on time. Had a couple different accidents and overall got good insurance services from Nationwide as a company. We recently moved states. I called the agency and was promised that I didn't need to do anything prior to the move, I could keep my coverages in CA until I had a new address in our new state and could register the car there, and then I could call in to switch the coverages to the new state. Sure wish I had documented that call. We moved, I left my coverages in CA, everything still on autopay. Got the new address locked down, got the new drivers license, registered the car, and reached out to Nationwide, as directed, the same week I registered the car. They told me I didn't have an auto policy in effect. So I had actually been driving around WITHOUT AUTO INSURANCE that I had paid for. Turns out they sent a note to my old address in California informing me that they would not be renewing the policy since the vehicle was no longer garaged in California. EXACTLY LIKE I CALLED AND TOLD THEM IT WOULDN'T BE. That mail got forwarded to our temporary address and I didn't receive it before calling to switch over my insurances, but now I no longer had insurance. Try getting auto insurance at a competitive rate while you've had a lapse in your insurance. Go ahead, I'll wait right here. Oh you're back? How'd it go? Yeaaaaaah. Call Provence, they tell me that my dad is my agent and I need to call him. Call my dad, who I still (mistakenly) assumed was my agent. He refers me to Nationwide's Sales Services escalation team. Call them half a dozen times, they called me back 3 times, then stopped returning my calls altogether. Reach back out to my dad back to try to get help. Found out that I actually DON'T HAVE AN AGENT assigned anymore. Haven't for years maybe. Suggest I try reaching out to Sales Services escalation, who as I mentioned have stopped returning my calls. Tl;dr - pay for 4 policies on time every month for a decade. Provence unassigns you an agent without telling you. Nationwide cancels your policy without contacting you. This is the level of customer service you receive when YOUR OWN FAMILY works at the agency. Good luck getting anyone to help you.

Phenomenal agency. Great staff. Customer service is one of kind. Even with the industry issues now…read morethey go above and beyond.

I'm excited to be the first person to provide a review for this company. This review is long over…read moredue. We had several bad experiences with various insurance companies, non responsive agents, and a friend recommended Jack Chew Insurance. He said they were a brokerage, so they could shop around different companies to get us a good rate and coverage, which was cool (we were used to going directly to the insurance companies). I called for an auto quote and spoke with Glenn, and he was very responsive and informative. He went over in detail all the coverage's and discounts that we were eligible for and he found us a good premium for our auto and was able to get us a great deal for our homeowners. We have been with the company for over a year now and could not be happier. It's a family owned business, great personalized customer service. Had a great experience and would recommend.

Who knew dealing with an insurance agency would be a pleasant experience? I was in an auto…read moreaccident the Friday after Thanksgiving. My case was handled promptly and I had my settlement in hand before the week was up! I have been a long time State Farm customer and I am impressed with the quality of service and attention I received from my agent, Wally Navarrette and his assistant, Veronica Luera. Wally called me within hours of the accident to be sure I was ok, and to get the details to start the claim, even though it was a holiday weekend. Sometimes the quality of a product is not how much it costs, but in the services provided. I will highly recommend this agent and his services to my friends and family from this point on!

Wally is my daughter's State Farm Insurance representative and has been very welcoming and helpful…read morein her move to CA in getting and setting up a insurance policy. His assistants are always pleasant and very glad to help and my own experience with State Farm has been pleasant for over 30 years of association. They have always evaluated and assessed damages promptly and paid for repairs. They may not always be the cheapest insurance option but the time you really need a "good neighbor" is when you have that accident or mishap and try to collect on the insurance you have been paying on for years.