I got excellent customer service every time I called American Family Insurance in Astoria, Oregon…read more My real estate broker, Chris LaPointe at Pacific Pro Realty, gave me this tip. The people who answer the phone at American Family are very nice, and the insurance agent I consulted with (Adrian Birdeno) took my calls whenever possible or returned them promptly. I must have had a dozen conversations with him, and each time he was generous with his time and explained various kinds of coverage in plain language. He's also good at explaining how insurance companies view certain situations if you're new to the world of insurance. I was in the process of applying for my first home loan, so everything was new to me, but if you're in the market for homeowner's or rental insurance, Adrian will put together a great package at very competitive rates without selling insurance that you don't need. Even though I'm new to real estate, I do a lot of reading (Nolo Press books) and spend a good amount of time comparing prices. American Family seemed to offer the most coverage for the lowest price.

This guy is very helpful and cheerful when you sign up for his coverage, but if you have any…read morequestions, he's not there to answer them, and I would hate to see what would happen if you had an emergency and needed their assistance. Do not recommend. Even if your house is in Seaside, You don't have to have an agent in. We switched agents due to attitude, and not being very understanding to answering questions needed.

Just know that if you get in an accident (even if it wasn't your fault and was out of your…read morecontrol), they'll drop you. just another scummy insurance company run by icky sales people.

Marcie is super good and efficient at her job. State farm truly does care about their customers and…read morethe community. She will be my insurance agent for years to come

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: OR-100157112, WA-195651

Patrea & Rick are wonderfully knowledgeable and great to work with! They provided me with excellent…read more(and low/ affordable!) rates and they are super speedy with help/ their responses.

Rick Berezay is thee best insurance agent I have done business with. The whole staff there is…read morepersonal, professional, and a pleasure. Honestly, visit with them, compare rates, and compare service. Enough said.

I hate insurance companies, in the past my experiences have been downright terrible with…read moredouble-billing, denial of claims, lousy customer service, and endless bureaucracy. BUT Cole has given me new hope. He is a genuinely good person and I know he will make sure we are well covered and have no problems. This is extremely rare in insurance. Trust isn't some crap advertising concept, it's the real deal with Cole.

So glad I switched to Cole and Farmers Insurance. Cole is always available via email to answer my…read morequestions, no matter how inane they may be! I saved by switching to Farmers two years ago and haven't looked back since. It's always a pleasant experience to email or call Cole, but it's even better to just stop by the agency and chat!

Only good thing about this issuance company is the location and convenience of having them in town…read more Downside? Besides the fact they will randomly up your insurance rates for no reason. I purchased a 2003 vehicle that they wanted to charge me over $400 a month for! I may be young, but I have a clean driving record. I instead went with Geico in the Portland area and they were super friendly (something the Allstate here lacks), and they are only charged me $250 a month. Best part with Allstate? After specifically telling them to cancel my full policy, they still added the $400 policy to my plan without my knowledge or consent. I had to find out by checking the app; to clarify my policy's were canceled. But instead, I found a new one! I do not recommend this Allstate whatsoever. It's worth it to use agencies in Portland Oregon for just a better experience.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a 2nd generation Allstate agent and a lifelong Astorian. I love our community and the relationships that I have built over the many years that I have been with Allstate.

Love working with Matt and his Agency. Matt and his people are always there to help answer…read morequestions and deliver the best customer service around! There have been several times in which I needed to contact road side service and Matt was always available to talk and then connect me to the service link, making my dilemma much more bearable.

Amazing fast service! Matt is on top of his game. He knows what he is doing. Best around.read more

I LOVE ALLSTATE! I have utilized various companies for my insurance needs in the past and none…read morecompare to Allstate. The service I have been provided over the last 10+ years is unbeatable! My agency (Janet Peters), Franchesca Doyle in particular, is very knowledgeable, always quick to respond to my needs, and demonstrates excellent customer service. I hate to say that I'm their client because our relationship extends beyond that realm, they treat me like family. Yes, they are somewhat pricey but you get what you pay for! I am also an extremely satisfied member of Allstate Motorclub and would like to share with you my most recent experiences. I ran out of gas one day (laugh if you must) and did not have my Motorclub member number or the phone number to their service line so I called Franchesca. Mind you, it was a Saturday afternoon. She not only answered my call but provided me with all the necessary information and even offered to contact the service company on my behalf. I was blown away to say the least! I mean, who in their right mind would answer a business call on their day off... I'll tell you who, my Allstate agent. When I moved I contacted my agency to inform them of my new address. Franchesca entered my updated information AND, without being asked, contacted my new property manager and provided them with copies of my Renters Insurance policy. WOW!!! If you want superb insurance and commendable service I recommend joining Allstate's team of professionals! Thank you Allstate (especially Franchesca) for always being there for me!

I've been an allstate customer for many years and insured all of my vehicles and properties through…read morethem (usually at the very minimum a home owners policy, a landlord policy, 3 vehicles, and 6 to 10 motorcycles depending on what's going on with my collection--yes, I'm aware that I have a problem). A year and a half ago, one of my bikes was stolen. Allstate paid the claim, but they continued to charge me the premiums for the bike, as if I still owned it. I should have paid closer attention to my bill and done a vin inspection on each of my bikes every time I paid my bill. Unfortunately, I assumed I could trust my agent (Janet Peters) and just paid. I pay my premiums as a lump sum once or twice a year so she was able to fraudulently collect almost 900 dollars from me before I realized what was happening. I would have been willing to believe that this was merely incompetence on her end, but since I brought it to her attention over 6 months ago, I have not received a refund, credit, or even a call back from her. Actually, the only time you will ever speak to her directly is if you are buying or adding new policies. I do get pre-recorded calls from her advising me to buy new policies, so if you like getting robo- calls in the middle of the business day from companies you already do business with, you might enjoy her unique take on customer service. If you have a problem or need actual service, you will speak to one of her assistants. They seem nice enough, but they aren't actually empowered to do anything other than pass your information along to Janet. Wait, I take that back. They CAN take your credit card number. Allstate is probably just as good as any other insurance company out there. I'd just advise you to go through a different agent (believe me, there are plenty). Lawsuits are public record and I'll update this review as mine progresses. So again: Allstate is not necessarily a bad company. The problem here is with the one specific owner of this branch.