Awesome friendly staff. They went way above and beyond for me. 10/10 would recommend. They helped…read moreme get my title right and get set up

I would give 0 stars, but it won't let me. Not a good company at all. If you have an accident with…read morea client of this company, and the accident is their fault, they will give you the run around and deny your claim. They will transfer your claim from agent to agent, so they don't have to give you a response. DO NOT do business with this company!!!!!

WARNING. DO NOT WORK WITH FRED LOYA. All the branches in least Fort Collins are very VERY…read moreunprofessional. We had ran into a situation where I had gotten in an auto vehicle accident, and having them try and "help" me was the most TERRIBLE experience ever, mind you I have full coverage on my vehicle through them. They declined coverage, and absolutely HAD NO CLUE on what to do next and the next steps. I DID THEIR JOB for them and explaining what happens. The people that works at the branches absolutely have no clue what their doing. I think they should most definitely not be working there. The girls that I talked to were air heads not knowing a word that was coming out my mouth. I didn't have the time nor day to talk to air heads nor explain what their job was, I had to speak to their manager and even getting ahold of the manager they absolutely did not know how and who that would be. & this is only one of the many terrible situations we've ran into them. We got over it and just paid the $150 difference to switch to Statefarm now.

Okay, so it started when I got rear ended by one of their drivers. I've been dealing with a team in…read moreEl Paso (assuming based on the phone number, specifically Team 2). I dropped off my car to a body shop on monday the 4th. A supplement was submitted by the shop Tuesday the 5th. Today is monday the 11th. I've left them I think four messages as of writing this and the body shop has left them at least three about the status of a supplement to the repair (meaning it was more then the previous estimate done by their agents). The voice mail recording states that if the message was received by 4:30 pm, it will be answered that day. Well, it's been five days and counting now. If you can't answer the phone or call back to a voice mail, well, you have a problem. Just dropping off my car and the claims process was a pain in the neck. First off, the police report (and the fact that the guy who hit me was hit with a citation for following too close) clearly states I was not my fault. But they take forever to "investigate" the accident. Yeah, like you'll get anything better then a he said she said situation when you ask the drivers. Next, to get a rental, they have to confirm with the shop that I dropped off my car, but as stated, getting these people on the phone is a nightmare. I dropped off my car at 2:40 pm. It was approximately 6:30 by the time I finally got the keys for a rental. And no, Enterprise was not the hold up, the hold up was waiting for them to call me back so I could hand my cell phone to the shop employee and they could tell them I dropped off the car. If I do not receive a call back by Wednesday, November 13th to tell me the status of the supplement, I'll be filing a complaint with the BBB and moving on from there. I'm not an impatient man normally, but this is getting stupid. I would also like to point out that this evidently is not uncommon. The shop employee I dropped it off with heard "Fred Loya" and signed. He then told me once they had a BMW in for more then a month before a supplement was approved and they could finally finish the work. Also, I will be happy to update this review if someone in their Customer Service department can help.

If I could give them zero stars I would... Understand that you get what you pay for.. This POS…read morecompany drug it's feet every step of the way and ran out the clock on their obligation to provide a rental car to me after their client wiped my parked car out, rendering it totally unusable... They then proceeded to send the claim paperwork to the wrong address, delaying settlement... They then proceeded to "accidentally" send the check to the wrong address - again delaying settlement.. When they acknowledged it was their mistake, then still made me wait 3 days for confirmed cancellation before they re-issued the new check... I'm still waiting. I'm not holding my breath. If you get hit by someone with Fred Loya, save yourself some time and punch them in the face for being so stupid to have bought such a crappy cut-rate insurance policy.

They offer what any other insurance place would. The only reason I'm here is bc the workers are…read morevery unwelcoming. Every encounter I've had with them they have been unfriendly and just act if Its an inconvenience coming in.

I been using their services over a year now and I can't not say enough how amazing this company…read moreit's to me. They shop the market for you and this is a great commercial insurance. If you ever have any questions, I'll definitely my to go person it's Chris!

I had a meeting with Chloe yesterday about my car insurance. I have been unhappy with my previous…read moreinsurance plan and price and wanted to switch things up. She was extremely helpful and walked me through the entire process, making sure I was getting the best rates without compromising coverage! I ended up leaving the office with a lower monthly rate, more coverage, and a feeling of relief. Chloe was so friendly and didn't make me feel rushed. I would recommend Squires Insurance Solutions to anyone I know!

Ryan, Jackie, and the entire Fort Collins Insurance group are absolutely wonderful! Ryan and his…read moreteam made it extremely easy for my wife and I to switch our insurance while we moved from our townhome into a new house, helped us get renters insurance for a short period of time while we were in the transition, and saved me a bunch on my car insurance. When it comes to stuff like this, the less I have to be involved, the better, and Fort Collins Insurance made this unbelievably easy. If I could give them 10 stars, I would.

Great affordable service. Need I say more???? I will!!! The staff are knowledgeable, friendly and…read morego out of their way to ensure I get exactly what I need for coverage.

I was an evacuee of the Troublesome fire - I'm now back home on a voluntary evacuation. The…read moreJennifer Harms agency was so helpful and comforting while I was out of my home. Thank you.

I am now in my 2nd year with Jennifer. I have been very happy with how I have been treated…read more Jennifer is always prompt with email and phone responses so I definitely get the impression she would be there quickly for me if I had an accident and needed to claim. After the first year we sat down together for an hour and reviewed all of my policies. After the first year I was able to understand more fully what coverages I felt comfortable with. Jennifer walked me through all the pro's and con's and I feel more confident with my coverages than with any previous insurance company or agent. Truly, Jennifer takes away all the uncertainty and headaches of insurance. I have recommended her to my friends. A huge thumbs-up happily given by Jo Ferranto.

Communication & rates & professionalism…read more Katie was very detailed and went over everything and answered any questions I had.

My experience with Marinda and her team has not been great, in fact, it's been the worst experience…read morein customer service I've ever faced. They've made countless mistakes and expect the customer to cover the cost of these errors. Their communication is severely lacking and they'll hide hidden fees and policy change delays. Then when pushed for information, they give the bare minimum. I would avoid this agent and her team at all cost. Because that's what you'll pay if you chose this team. Hidden costs and payments to fix their mistakes.