Troxell has served my family and I for over a decade. My agent has kept up with me on a regular…read morebasis and helped me find better quotes when a company would raise their rates. I recommend many of my own clients to them. My agent was always there to assist me immediately with any auto accidents or home issues ! The staff is prompt to return my calls and I would never go anywhere else !

Absolutely horrible company. We ended up with this firm when our Travelers agent retired. We had…read morebeen customers of good standing with Travelers for over 20 years. Found out that we had been over insured on our home for the past 14 years. The new agent at Troxell said we would need to have our home inspected in order to determine the current replacement value. Sounded simple enough but we kept getting the run around about getting it done. After a month and still no inspection, we found another and better company. Even when we tried to cancell took over three days for them to send us the paperwork. This company has no idea about customer service. Avoid them at all costs!!!!!

Bailey Family Insurance, is exceptional !! It is a…read morepositive refreshing experience. I had contacted Leona Niemeier. Personal Risk Advisor at Bailey's and discussed our insurance coverage details. Leona called back us back early afternoon the same day. We were able to visit the office a few days later and change our coverage for substantial savings, on home and auto. The office is welcoming low-key atmosphere, no high-pressure sales. We met the staff ,and Mark Bailey welcomed us , explaining the business. Thier detail and appreciation is sincere. Big change from being just a a profit statistic from other carries. Able to have actual personal caring contact. Thank You Dan & Alberta Woolfolk

Was shopping around for car and home insurance. Contacted Bailey Family insurance, was almost…read moreimmediately responded to with my online query. They not only got us a great rate on both we ended up with more coverage for less money. The customer service from Keely was top notch! Highly recommend them for all your insurance needs.

Trae and his team are amazing. They are honest and pricing is fair. I have both home and auto with…read morethem. Trae also recently helped and went above and beyond on some unique homeowner's insurance questions I had.

From the owner: At the Trae Covington State Farm Agent office in Springfield, IL, my team and I are committed to…read morecultivating lasting customer connections. We offer Auto, Home, and Life Insurance and commendable personalized care. Our reach covers all of Illinois, including Springfield, Chatham, and Rochester. We are also licensed in Missouri. Get in touch with us today for support in accomplishing your goals. License #: IL-3003023460, MO-3003114224

Pamela Hart hit another home run. She always Listens and does a fine job for her clients.read more

I bought a lot that was formerly the site of my childhood home. I contacted them and they were…read moreprofessional, kind, thorough and understanding. They went above and beyond to make sure I understood everything about the process. If I had a question about anything, they were only too happy to answer it for me! They stayed in contact with the seller and myself and long story short, I'm the owner of that precious piece of land and I'm happy. I would use them again in a heartbeat!!

I was a loyal Horace Mann Retirement account holder for 23 years. Being an educator ( now retired)…read moreI liked the educator focus. Since I started in 2002 my fived accounts earned 4.5%, a decent rate. I made my initial allotments of investments with the help of my representative and over the years, exercised more and more personal choice their in allotment. The initial problem as I see it is that they had a hard time retaining quality representatives. I had several over the 23 years, none for more than five years strait. When my best advisor left them in 2022, I had just started retirement. While living in Wisconsin, my rep was in New Jersey. Never heard from him personally for 3 years. My final advisor was a nice young man with an outgoing personality. However, he lacked the knowledge to give meaningful advice. When I asked him about RMDs and how I could strategically retain the most of my life savings, he suggested that I buy an Indexed Universal Life policy from...Horace Mann. I was floored that, given three weeks to come up with a plan, this was his best shot. I immediately started looking for a new company to handle my investments. Fast forward 3 months, I finally sat down with my new company to initiate the rollover. Horace Mann's procedure to transfer funds was convoluted, archaic ( paper forms) and ridiculously slow. So slow, in fact, that it took THREE MONTHS for my accounts to all finally make it to my new broker (in the form of paper checks). So much for customer service. Bottom line- if you want inconsistent and incompetent advice, coupled with glacially slow administrative procedure, Horace Mann is the way to go. I wish I had changed firms earlier despite the decent fixed rate. Do yourself a favor and look elsewhere.

They may be very prompt in getting people quotes and knowledgeable about their products, the…read moreproblem is the payout. They will keep you waiting for as long as legally allowed. They are the only ones with a mailing system that takes up to 15 DAYS even though the packages are put in the mail, that day. We are still waiting for a package to go from Indianapolis to Minneapolis. If you want your beneficiaries to have to fight with a company. This is a great one for that.

Mathew and Olivia were extremely knowledgeable, helpful and just great folks in general. Glad I…read moremade the switch, they made it super easy and will be saving me about $400 a year compared to Allstate. Keep up the great customer service!

I've been with State Farm for so long that I can't even remember when I signed up. It's taken 4…read moremonths with Brady's office to make me rethink who I want to have my car insurance through. Here's how it started: I called because I was moving to Illinois and wanted to get a quote for car insurance. The woman on the phone asked for all of my info, what I wanted for coverage, etc. and said someone would call me back. The guy who called took nearly a half hour because instead of doing the work on the back end and getting a quote he decided he was going to ask me all of the exact same questions and just set the policy up at that point in time. Frustrating, but whatever. Then about a month later I get an email saying they're gonna cancel my policy because they haven't received something I was supposed to sign, that I was never told about. I didn't even receive the document so they sent another one to me indicating where to sign. I signed it and sent it off to them. Turns out they needed two signatures not the one they indicated. This time the guy at the office emails me and says that he's sending over a digital copy and I can scan and send it back. So I do. About a week later I get ANOTHER email saying that that actually wasn't good enough. And they're sending the documents to me in the mail, sign them, and send them back. Fine. I do it. Again. The guy at the office emails me and says we should be good to go. Cool. It's November at this point. I have auto pay so I think nothing of it. I logged in earlier this month (January) to find out that I had no access to my policy, and it was cancelled in November. So I had been driving around with no coverage for two months and didn't even know it. I called about it and the guy who had been "helping me" the entire time said he'd look into it. He should have followed up with it initially after all of the problems. He called me back and basically gave me a "it was in cancellation. Trust us you were still covered." Now I have to argue back and forth about payments because they want me to pay for the months where they weren't charging me, but I didn't have access to my policy? I bet if I got in an accident those months they'd fight tooth and nail to say I wasn't covered. Anyway. He finally gets back to me and says that the total will be $191.41. So why did I get a bill yesterday wanting, $459.27? I called another agent to switch to them. This office called me and tried to blame the underwriting department in the company. Hold yourselves accountable. I would never let this office have one of my policies again. It's being run by a bunch of clowns.

I have never felt more robbed or absolutely disrespected by a company. I have had insurance through…read moreallstate for over two years and never tried to file a claim. I have had full coverage on a 2004 ranger the whole time. I recently bought a 2016 chevy cruze and called in on a Saturday to insure it. I had to deal with there automated system. I was never asked if there was a lien on the vehicle or if I wanted full coverage. I just assumed beings it's a brand new car with 12000 miles common sense would tell an insurance agent I need full coverage. Maybe it's my fault for assuming but a week later the car got hit but a uninsured driver who ran a red light and I waited months for them to eventually deny my claim because collision coverage was never added to the vehicle. Which they already knew they kept telling me they would find the recordings of my original call and if she made a mistake they could fix it. That narrative quickly went out the window once the investigation started. Different people called randomly and asked a handful of very leading questions to get me to say the things they needed me to say to deny my claim. But even after I asked about it the original recording was never mentioned by them. To my knowledge they never even tried to look for it. I was considering having my lawyer sue but I'm sure it's futile at this point. So I now have a 10000 dollar car with 250 dollar a month payments for five years that's crashed. And doug mayfield and ladonia may say the right things and pretend to be on your side but at the end of the day it's a corporation and they either have no control of any actual claims or they are gonna do what ever there bosses say. Which I get to an extent but I personally find it disgusting and I don't know how you could sleep at night working for a company that's treats it's so called valued customers in this way. I am cancelling all policies and going to another company and I would urge existing customers to do the same and new customers save your money go somewhere. Ps. I also assumed a insurance agent meant he was my agent between me and his company meaning if I have a problem/claim I let him know and he deals with his company for me. Well not at allstate I talked to ladonia once and doug once and they both basically told me the same thing that I would have to do it cause there name ain't on the policy and I'm gonna have to call a series of 1800 numbers and deal with more automated systems to possibly get coverage. I don't believe this for a second in my opinion they both knew from our first conversation that I would be denied and if they called for me then they would have be the one to tell me it's denied. Even if they couldn't call the least they could have done is asked me to meet with him and help me get it figured out. I ended up having to pay a lawyer to contact and tell them we need a answer because they were just letting me sit in limbo for months. Then they finally sent a denial letter after. So long story short allstate is a joke and I feel robbed and completely disrespected after dealing with them. Also if you look through the reviews for all locations basically all positive ones are very short and sweet with no mention of ever trying to actually file a claim. And the negitive ones are very similar to this one.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am a life long resident of Springfield. I have been in the insurance industry for over 25 years and last six and a half years with Allstate. I enjoy working with customers and helping them with their insurance needs.

Awesome, fast service,knowledgeable answers, decent pricing…read more The best thing ? If they didn't know an answer they said so, researched the question,updated status and produced quality honest solutions

Did a great job. He worked on getting me a great policy together only to find that I cannot get…read moreinsurance on my 2016 Hyundai Tucson due to it not being a push to start. Why does that matter? That's a deal breaker for me, due to I want to have only one insurance provider/life insurance/home/auto. I don't want multiple bills from different providers regardless of the cost saving State Farm may offer, it's the convenience. Either way Mike did a A+ bang up job. If they ever change the policy to allow me to cover my auto. I would be willing to due to the savings for home and auto alone. But I need to cover all my assets. Thanks

As a vendor, I have been calling on Prairie State Insurance for many years. Terri at the Decatur…read moreoffice has always looked out for their policy holders. I would highly recommend them for all your Insurance needs.

From the owner: Auto Insurance, Home Insurance, Commercial Insurance…read more Products: Insurance Services: Business Owners Insurance, Family Insurance, Motorcycle Insurance, Renters Insurance, RV Insurance, Small Business Insurance, Trucking Insurance, Farm Insurance, Bundled Policies, Life Insurance, Health Insurance, Boat Insurance, Watercraft Insurance, Livestock Insurance Brands: Auto Owners, Pekin Insurance, West Bend Mutual, Travelers Insurance, National General, Progressive, Safeco Locations Notes: We are located south of Staab Funeral Homes.

One star rating only because it is required. Avoid this agency at all costs, especially Don…read moreGoodenow as he will twist any situation to his advantage to squeeze an extra dollar out of his customers. Beware! We asked for advice on our policy and were given bad information which Goodenow Insurance would not stand behind. So we are now victims of their ignorance of the policies they sell. I hope this helps at least one person not make the mistake we made by trusting this agency.

From the owner: The Goodenow Insurance Agency is committed to maintaining a high standard of excellence and…read moreestablishing a strong relationship of mutual trust and service to each of our clients. in the Springfield Area We offer personal attention, full-time professional service, competitive pricing, a broad range of insurance products to meet your needs and an experienced staff of conscientious professionals.The Goodenow Insurance Agency opened January 1st 1998 with Don Goodenow and Deb Bell. With a couple of desks and calculators the business began in earnest. The first year was rocky with only a couple of companies willing to give a new agency their contract. In 1999 Erie Insurance Company entered Illinois and gave us a contract and the agency hasn't looked back. Now with well over 40 companies to choose from and the addition of key personnel Goodenow Insurance has the ability to maintain personalized service but go after competitive rates for all it's clients. Call now for a free quote.