I do Medieval reenactments, and all of my clothes are custom made. I took my clothing to be dry,…read morecleaned and pressed. They lost one of the straps to a hand-sewn Viking dress, and several of the buttons from two my sleeves. Each sleeve has 16 buttons; each one of them are hand cast pewter - they lost several of those, too. When I called to talk to them about it after the initial person put down the phone, I could hear them talking in the background and laughing and saying I was one of the "let me talk to the manager" kinds of people. On the contrary, I was being exceptionally polite, considering that these garments were meticulously researched, and all of them hand sewn. I was simply asking if they could look for the things that they lost. I met with a snotty attitude and no return phone calls. I seriously doubt they spent one minute looking for anything. Now I'm going to have to pay to replace the trim around the tops and bottom hemlines of my Viking dresses, and buy and re-sew 32 new hand-cast pewter buttons (the others are out of circulation, so it's going to have to be a new design) on the sleeves of 14th century French dress, because they were careless and too lazy to be bothered by a customer's request that they try to help fix what they screwed up. I'll never go back.

We used Crown Cleaners for about three years and were completely satisfied until this Summer. They…read morelost a suit and became hysterical when we tried to have it located. I was literally cursed and yelled at when I called to check if it was found. Not paying anyone to abuse me when they mess up.

Prestige Cleaners are simply the best The quality of work…read moreand professional service Is unmatched in this area

They have not communicated with my team at all. They didn't leave any pillows for our conferences…read moreand one of the sheet sets was stained with a dead bug.

This is one of MANY laundry mats I stopped at...I'm here for school from Texas. This location BY…read moreFAR is the CLEANEST, & Most ORGANIZED laundry mat! Since finding this location that is about 45-50 minutes away, it's the ONLY one I go to as result of how the 2 woman that run it keep it up! They are also, Both VERY KIND & HELPFUL!

This place is great! I drop my clothes off, pick them up a few hours later, and they're washed,…read moredried, folded, and separated by type. The staff are awesome also! Faye in particular is upbeat, friendly, and knowledgeable. She really makes it a fantastic laundry service!

WORST CLEANERS! Rude have no clue where your clothing is at will tell you 5 different stories,…read moresupposedly mine got picked up oh by who? They just said somone. Not me! Then it lost again. Then they take clothing after a year but it's hadnt been a year so then it was 6 months then he changed it a couple more times could tell me nothing except lie after lie and nothing made any sense! And said he doesn't ever make any mistake or give the wrong person or miss label it or have one piece of clothing in his whole entire mislabeled. I would've felt much better if people would've actually admitted that it went and looked versus because obviously things get mislabeled and misplaced etc., but to admit zero mistakes zero fault is absurd then when I asked if a backup system if the computer system goes down, he said, yeah I said what is it but couldn't tell me he didn't have to tell me OK that's fine but I highly doubt you have any kind of backup system. His coding racks are not even he has to get rid of clothes after six probably get some profit off of them which is illegal and the fact you think I need to be compensated for and still try to seek compensation based on laws and not let him get away with this! And of course, when I went back 20 minutes later after reading laws and going through all of this, he was suddenly gone and nowhere to be found and when they went to look for him yes they said just a minute he was on lunch there but he was on lunch. but he didn't call me back. That place is full of lies. Do not go there! I suggest everyone else to never go to them and go to Washington as they've have a tracking system.

40 year old wedding dress and veil! They did a great job! They were able to remove the spots and…read moreyellowing! It's so nice to have been able to have it done locally!

The space was very clean and I saw the proprietor cleaning while I was there. The single stall…read morerestroom was also clean and smelled like cinnamon! Machines functioned well and were fast.

Let me start by saying that I hadn't used public laundromats for decades until recently when my…read moreusual W/D were on the blink. Naturally, I examined the reviews of my nearest laundromats and seeing the bad rap others had given to Midland Plaza Laundromat -- especially the reports of roaches (uck!) and poor maintenance of the machines -- I had to muster up some courage to even try this one, encouraged by the far more recent, and glowing, reports of conditions after the ownership changed. I am SO GLAD I opted to just TRY Midland, as I would have missed the chance to see what a laundromat that's run RIGHT -- with the CUSTOMER's needs and priorities in mind -- looks like! Of course, they had the usual (well stocked and functioning!) soda pop, water, and candy dispensing machines, but I was more impressed by the MULTIPLE dollar bill to coin changing machines available and functioning, for $5 bills and $10 bills (and perhaps $20 bills, though I didn't notice it, specifically). An added bonus was a machine that dispensed items you might be kicking yourself for leaving behind, like, laundry soap, fabric softener sheets, even plastic bags in different sizes to take your clean laundry back home in. With all these perks, it's no surprise that there were an ample number of washers and dryers available AND functioning. But I was even more impressed by the INDUSTRIAL-sized washing machines -- which I'd never seen before in person, only in documentaries about hospital-type institutions -- these monsters accommodate MULTIPLE (if memory serves, 2 to 5 to ...7? more?) REGULAR-SIZED LOADS AT ONCE. What else?....Along with individual seating, there are multiple tables that can seat 4, with -- even better -- nearby electrical receptacles where one could recharge a phone, if needed -- and yes, I needed and did so. At least one restroom was available (there could have been more, but like the $20 bill changer, I just didn't notice). And the condition of that restroom? Like the rest of the premises, perfectly acceptable and tidy! Most impressive to me was the owner, whose name -- if I recall correctly -- is Terry (and I hope she'll forgive me if I've gotten that wrong!) Terry was on the scene and working hard 100% of the time. Seriously, it's been a very long time since I've seen someone work so diligently. Despite that, she seemed to be perfectly happy to stop and pay close attention every time I asked her a question, and she even proactively offered advice when she could tell (I guess from the eyes in the back of her head lol) that I needed to hear about operating a new-to-me machine -- and I am very grateful for that! Seeing this hardworking owner in action helped me understand WHY there were NO -- I mean, ZERO -- insects anywhere on the premises from front to back, including restroom, from the moment I entered her store to the moment I left it with my clean laundry. I can say I've never seen cleaner laundromat facilities in my life! I sincerely hope Terry is very happy in her work and that she remains very healthy and vigorous for many years to come. Because I could see some of my neighbors using her laundromat facilities, too, and -- although I will soon have no need for a public laundromat -- now that I've seen the high caliber of service and the well maintained equipment and premises she is providing to all who enter her store, there is no doubt in my mind that she and her store are a genuine asset to the entire neighborhood and we are fortunate indeed that she is here.

Excellent service. The owners are lovely people. They've gotten stains out of blouses that others…read morecleaners have never been able to get out! The best prices I've seen at any dry cleaners.

Has them steam my wedding dress May 12th 2016. Had a wonderful experience! Everyone I spoke with…read morewas kind and helpful. While I was there one of the employee's was helping an elderly lady to her car with her things she had forgotten inside. They seem to be family, and I had no problems with them at all. They even cut up with me. I will use them again should the need arrive.

This establishment monitors how long paying customers use their restrooms. They will call the…read morepolice if you are longer than they like. They will try to have you arrested for trespassing even though you are a paying customer if you use their restroom too long. They are rude and don't know how to apologize for embarrassing a customer. Knoxville has many laundromats and this one is ran by creeps who monitor your bathroom usage. Pick somewhere better than this place. Update: The owners of the establishment have decided to harass me over text message and are currently threatening me further. Please leave me alone, and stop harassing me. This establishment played an embarassing warning to the entire establishment because I was in the restroom for approximately 5-6 minutes that threatened me with police action because I was in the restroom for an extended period of time. I was in the establishment for an hour and a half approximately, and in that time I mainly worked on my laptop doing spreadsheets and emails. My clothes were still drying and I needed to use the facilities. I did call to complain about the warning, and managment escalated instead of descalating. Knoxville Police were called and did show up while I was loading my laundry in my car and patted me down in front of the establishment to where all they found were three dollars in quarters, a $20 bill, my wireless headphones and car keys. The police suggested I leave or be cited for trespass. I was finished, had no reason to continue to be there and left the premises and do not plan to return to this establishment ever. I stand by my review, I have used this place multiple times recently, and have used this place as far back as 2014 or so. A formal apology from the establishment and a return of the approximately $7 I spent to do my laundry would go a long way. Also, they watch remotely, can play any alarm at will and have a PA system in house. See the response to Jeff Van Natta on Google for further reference. " I was the one watching the cameras remotely that night. I played the closing announcement an additional two times for you specifically. 6 minutes before closing I got on the PA system, again remotely, and asked you not to put money in the dryer. You still did it. We did not receive a refund request from you." Using the owner's own words they absolutely were watching me. They saw I was a paying customer and that I had been there for over an hour and a half and still did that intentionally after I went to the restroom. Absolutely unacceptable behavior from these people.

Nice clean facilitie. No problem with being able to find a machine there's plenty. Cameras…read moreeverywhere feel very secure . Prices aren't to bad for machines either. I've been coming here for several years and wouldn't go anywhere else.

Brought three tablecloths here and was given a time estimate of a week for completion. There were…read moreno price guides posted in the shop, nor was an estimate provided, so I asked the worker for costs. She said she wasn't sure and that it would be based on measurement and couldn't give me a rough idea. This made me a bit uneasy, as the items were for work and I needed to make sure the costs fit within my allotted budget. My items were supposed to be available for pickup on Friday, but I did not know they outsource the service and one tablecloth was still in transit. I do wish someone had called to inform me of the delay. On Monday, I went back to pick up the items and the worker was very friendly. The costs were pricey but not as bad as I imagined. It was about $20 per tablecloth, totaling $60. They were all nicely cleaned and pressed and of course, wrapped and hung on hangers. I did like ease of using the drop-off receipt to look up the order upon pick-up, too. Overall, happy with the finished product but hoped for better communication and clarity of pricing.

Excellent customer service. I needed to get my husbands work clothes pressed they did an excellent…read morejob.