I show up at 638pm knowing they close at 7pm as shown online. We only came for some leggings so we were not taking longer than 10 min . And she tells us that they close in 5 min so to hurry. My daughter grabbed the pants and went to try them on and she's tells us oh your ready I said " no she wants to try them on" she says "ok hurry ,hurry " so that was a bit upsetting so I showed her how on google the hours of Businesses 10 AM to 7 PM and I told her that if she closes at 6:50 she needs to update that and corrected and she just rolled her eyes. By the way we paid at 644pm we were only there for six minutes and there was another lady there with her daughter and she didn't tell her anything. So no I don't recommend that store . No customer service. read more

WILL NEVER SHOP HERE AGAIN If I could give this star negative stars, I would I was racially, profiled, and discriminated. My sister and I were shopping for just a few items when I go shopping I like to grab what I like and then decide at the end where I'm going to put back the owner walked to the front door and followed us left and right I didn't even feel comfortable shopping near the front of the store so I went to the back she then walked up to me while I was by the register and grabbed my items out of my hand didn't say anything just grabbed them and then when I asked her what she was doing, she said that I could only try on five items I told her I'm not trying anything on. I just wanted to decide what I'm gonna buy and what I'm not gonna buy. She just continue to grab my stuff and put it behind the counter and said no. i'll hold it back here. I then told her I shopped here all the time since I was a kid and this is always how I shop. I told her if I'm not trying anything on why is she taking my items out of my hand and she just didn't say shit I was so mad I bought my items just to make her feel dumb but I would have got a lot more . read more

They close before posted time. Got there before 8pm and girl closed door in front of us even though door posting said 8pm.

My go to fashion store !!! They always have cute clothes for any occasion and they have heels and sandals one stop shop ! The ladies are always nice and helpful read more

If I could give this place zero stars I would. I had a large number of clothing items. One of the sales associates took the first group of clothes that I had to the back to hold. As I continue shopping, another woman comes over and tells me they can't hold such a "large" number of items because they have to show them to other people on such a "busy" day. I had around 25 items, half of which were tank tops. There were only a few people in the store. Now I could understand if the items I had were the only ones left, but there were literally duplicate items. MULTIPLE! She then tried to force me to start trying on clothes, which of course I was not ready to do. I explained to her that I could just put the clothes I wanted on the side right by where I was shopping. She told me no. I let her know I was not ready to try on clothes and that I would like to collect all of my items and then take them to the dressing room at once. Now obviously, we all know that you can only take a few pieces in the dressing room at a time so I would have had to make multiple trips. No problem! I wasn't in a rush. This ridiculous woman wouldn't even let ME hold the clothes that I wanted. After a short exchange, I just told her to just put everything back because there were PLENTY of other establishments that would be happy to take my money. I walked out. Too bad because she lost a big sale. If you desire a pleasant shopping experience with people who actually know how to engage in customer service and retain clients, don't come here. The same clothes could be found in LA for cheaper anyway. I'll just go to the shop that I normally do in LA county. I've never had any problems there. read more

Been going to this store since I was a teen.Never had any issues. Definitely great variety and didn't run into issues trying on clothes or taking more than an hour walking around and picking what I wanted. Very pleasant and helpful ladies working up front. Always get asked where I get my outfits from,I absolutely love this shop. read more

A tip for other shoppers here, they will close long before the posted hours. Also, highly recommend to try on the clothes before purchasing them because the sizes of their merchandise run way smaller than average. They have a 7-day return policy and you will not get any refunds, only exchanges or store credit. You have been warned! read more

The manager was extremely rude and kept staring at me while I was trying to shop as if I was going to steal something. I asked if I could exchange something, however, she didn't let me finish my sentence. She cut me off and in a rude tone told me to stop talking and to listen. I was told I can exchange it but I couldn't try any of the clothes on. When I asked why she gave me a bs response and told me I didn't need to try anything on anyways since the shirt I was intending to buy had a lot of stretch. Not to mention the material of everything is cheap and overpriced. read more

Kinda disappointed because i had just gotten out of work and i wanted to go to this store to get myself some heels and it was 7:45 pm, on google hours it had said 8pm closing time. As i'm arriving i see the gates from the store closed so i call to see if i could still walk in to hurry and buy myself some heels, a employe answers my call and i say if i could still go in and she says shes with her last client and i had told her on google hours it says you close at 8 pm it's 7:45pm she rudely says i'm closing and hangs up the phone. It kinda disappointed me because i've been coming to this place for a while and i never thought they would answer like that. Im pretty sure it was the owner that answered the phone. It shows a lot about her and how much she "cares" about her business. read more

Always find the perfect shoes here! They have a wide variety of sandals, flats, heels, wedges etc. Their shoe collection is quite big compared to other fashion stores. Always come here specifically for shoes, but they also have a great selection of clothing, accessories, and even makeup. The service is not always friendly, but it's never horrible. Still my favorite quick fashion store in the valley. read more

Never been the person to post a review but this lady was a bitch and I believe she was the owner because the coworker was nice and the other lady will just throw stuff around and would follow you around like you were about to rob this store and probably what pissed me off was that as soon as I was done trying stuff on she took it away and told me you done I was like damn bitch chill no precio es like are you kidding me are you pissed off at the world or what geez lady todavía que te compran te pones al pedo read more

I usually don't put bad reviews but the owner of this business is so rude. the only good thing is the variety of clothes but it is overpriced for simple clothing that u can find at Ross. But anyways I went to go try on some clothes I had 5 pieces of clothing and 4/5 of the pieces she did not let me try on, I asked her why and she gave me a stupid excuse "this type of material can't be tried on" I asked her why? and she couldn't even give me a valid reason, the material of the clothing was regular cotton & polyester material so why couldn't I try it on ?? & on top of that I was going to purchase one piece of clothing (even tho I couldn't try it on) but I asked what the return policy was before purchasing just in case I didn't like it, and the lady said it was "final sale". it wasn't a clearance item of clothing so I don't know why it's final sale. I'm not sure if she assumed I was going to steal because of the way I looked but it's unfair that she didn't let me try on the clothing. And on top of that I wouldn't be able to return it if i still purchased without trying on. So if you are a customer and you like shopping here, always ask return policy before purchasing their clothing because their customer service isn't helpful with returns and most likely they won't let u return. I will not be shopping here again, owner is RUDE & their customer service sucks ass read more

I usually don't put bad reviews but the owner of this business is so rude. the only good thing is the variety of clothes but it is overpriced for simple clothing that u can find at Ross. But anyways I went to go try on some clothes I had 5 pieces of clothing and 4/5 of the pieces she did not let me try on, I asked her why and she gave me a stupid excuse "this type of material can't be tried on" I asked her why? and she couldn't even give me a valid reason, the material of the clothing was regular cotton & polyester material so why couldn't I try it on ?? & on top of that I was going to purchase one piece of clothing (even tho I couldn't try it on) but I asked what the return policy was before purchasing just in case I didn't like it, and the lady said it was "final sale". it wasn't a clearance item of clothing so I don't know why it's final sale. I'm not sure if she assumed I was going to steal because of the way I looked but it's unfair that she didn't let me try on the clothing. And on top of that I wouldn't be able to return it if i still purchased without trying on. So if you are a customer and you like shopping here, always ask return policy before purchasing their clothing because their customer service isn't helpful with returns and most likely they won't let u return. I will not be shopping here again, owner is RUDE & their customer service sucks ass read more

People that work here are horrible!!!!!! the lady followed me outside and the asian lady was trying to steal my purse! she kept yelling at me to buy a dress and i told her NO! I do not want a dress but I am buying thee shorts. I put the shorts back and walked out and she followed me and pulled my purse away. I needed the cops to get my purse back!!!! this place is really after your money no matter what!!! I had to call 911 to get my purse back!!! and then the lady tried telling the cops I tried on all these pants that are XL and I only went in once..... you can only have 5 items.... I never had pants just dresses and shirts and I am a small!! What is funny is that lied to the cops and said I threw my purse at her. She took it from me!!!!!! I asked the cop to get the video tape but they said the lady calls them a lot! AVOID AT ALL COST!! SHE WILL ROB YOU!!!!!! read more

owner rude as hell. daughter and i came here because it says it closes at 9pm... well at 8:35pm the owner comes and says "5 more minutes" wtf? i told her the door and yelp says they close at 9:00 and she says "no" with a stupid smirk on her face. well we just took the few items we had chosen and left. like why post hours if you're not gonna go based off them. and then rush your clients out? read more

Fashion Joy - Department Stores Near Me - San Fernando, California

I tried to exchange some jeans that didn't even go up my thighs I had the receipt but they said I had past the 7 day policy exchange. I told the cashier if I could exchange for something withing the same price and she said she was going to ask her manager which she did and the managers response was it had to be the same jeans so I went to see on the plus sizes the same brand and they were more expensive so I told her I wasn't going to pay more money for something that's going to be super loose from the bottom. I didn't want my money I just wanted to exchange for something else with in the same price. They need to change that policy especially since they don't let you try it on before you buy read more

Owner rude never got my receipt casher told me she put in the bag never got it when I try to return all I had was my bank statement to show I shopped there and still rude as fuck wouldn't work with me or talk to me she simply said move I got paying costumers in line this place sucks in costumer service read more

I went here, not even to shop, but just to go with my family, and was being followed by the owner, treating me as a thief while not caring to make it known . I felt extremely uncomfortable. Horrible customer service. I would give this no stars if I were able to. read more

Owner is rude. She followed and kept an eye on me and my sister like if we were going to steal. There was a problem with the payment and she was being really rude about it. read more

The clothes are cute but their policy really sucks so unless your absolutely sure and positive about your size then you should shop here otherwise for shoes you can't return nor exchange and for clothes you can only get store credit unless it's final sale then you're screwed. read more

It says they close at 9. Drove 25 mins, Got there at 7:45 and it was dark gates closed. Waste of time, and gas.

Went in there it was nice quiet but once the Asian lady stared and me and my friend she immediately started following us around I had my daughter I. Her stroller the ladies kept trying to look under my stroller like if I was stealing.. I bought a dress there because I needed it but I was very uncomfortable every time my friend was trying on the shoes and walked toward the mirror the Asian lady kept on leaving her station to look at her read more

If i could give zero minus stars i would this is the worse fashion place ever!!!! Went there once with my mom i bought a couple dresses and mom didn't buy anything we walk out after buying and the lady runs outside saying we stealing like lady i had my fuken receipt there so ignorant made my mother take out everything from her purse to show we didn't they also look at u the whole time your there they watch u like its so uncomfortable. Months later my friend nd i went and waited about 20 min waiting to pay they saw us and ignored is so we left next thing u know there saying we stole wen we walked out with nothing we go to a school near there so gossip travels fast long story short i don't recommend this place crappy clothes worse customer service worst place you could go to !!!!!!! I rather drive further away than to deal with this lady's bull shyt she does this a lot !!!!!!! read more

Overpriced! Not a big selection of clothing. Chinese lady watching your every move and then gets mad if you try on things and end up not buy it. Their clothes are not that great just drive yourself a few blocks up to fashion gal or fashion Q read more

RUDE! The manager is terrible she should step down and learn how to communicate with customers. She so disrespectful. I'm outraged at her customer service. read more

Im not even kidding Iv been going there for years my whole family HATES the manager and yesterday me and my friends went as much as I don't like the girl the store is amazing for my style anyways I went into the fitting room and the girl was checked all my stuff and I had 2 shirts and she took them away from me and I asked why I couldn't try it on and she said " my store " and I was so close to lose it on her and get the shirts and run in but Ik it would've been worst I love love the store I hate the girl tho omg shes so so disrespectful !!!! Ugh I wanna slap her read more

Owner is very friendly. Opens candy for your kids to let you shop. Wide variety of clothes for every size.

owner was rude. kept following us as if we were going to rob the store ????? made us feel extremely uncomfortable I really believe, no I KNOW I will not be shopping there anymore. didn't have a great experience at all manager definitely need to learn more about the business industry. Now I know why this store has 1 in a half stars & terrible reviews. read more

I have shopped for years at this fashion store and the owner only gets more and more rude! This last time I didn't shop without eyes just staring at me waiting to see what I grab. Her helper was very nice but you can tell the owner tells them to keep an eye on every customer I guess they've been robbed many times. Won't be shopping here anymore it only gets worse. read more

IF I COULD GIVE THIS PLACE A ZERO STAR REVIEW I WOULD!!!!WORST PLACE TO SHOP!!!!! the owner is VERY rude. I purchased a pair of shorts and returned them the next day with the receipt and I accidently took the tag off but placed it in the pocket. She right away said "no" put the shorts back in the bag and shoved the bag in my face. Unfortunately I had to pick something else because they have a "no refund policy". Also while I was looking around for a new item to get in exchange she was following me around as if I was going to steal. The owners aren't friendly, but their employees are. I only went here because I didn't feel like driving to the mall. Next time I will not waste my time going there. Do yourself a favor and DO NOT go here.... unless you want to be followed around and be treated unkindly by the owners. Worst experience of my life... and I used to work retail so I know how it is to deal with returns and customers. She has zero customer service skills. I'm surprised she has people working for her. read more

The main asian lady was very rude and unhelpful tried to exchange some shorts i bought a day ago i had ripped off the tag when i got home to put them on thinking it would fit me since it was my size but wouldnt even go up my thighs i went back to exchange them the next day (meaning today) i had my receipt and tags with me but she said sorry she cant because the tag is ripped off and just brushed me off quick to help the next person behind me trying to have me go away i cant help you , OK rude lady ? And where on the receipt does it say tags must remain on garment in order to exchange ?? Originally those tags where put on by your workers in the first so meaning the little machine you use to put tags on your clothing you can reput it back on !! Shitty service by her she's just money hungry and rather not take it back well i hope those couple of dollars i paid for them you can use them to wipe your ass . read more