I asked the store, Intuition Optical, the business attached to Dr. Molina's Optometrist office, to…read moreprovide me with new frames for my new lenses prescription. I paid everything up front on March 10 and my insurance, VSP, was immediately billed for the frames and lenses but not the eye exam. Intuition Optical DID NOT ask me to be their customer. I chose to do business with them. Why is this important, because they never promised to treat me with professionalism; they never promised to treat me with integrity; and they absolutely did not promise that they would be honest with me. Through the end of March and after several excuses of your frame and lenses are "in process," I had VSP Insurance contact the lab to see if my frames had been received: no my frames had not been received. At the end of March and beginning of April, I had to remind myself that I chose Intuition Optical. No, I cannot get my money back. I am stuck. On April 13, 2026, VSP Insurance called Intuition Optical and had been assured that my frames had been sent to the lab. On Thursday, April 16, 2026, VSP Insurance contacted the lab again; the lab confirmed that my frames have not been received. This business, Intuition Optical, had no intention of sending my frames to the lab. It had always been the intention that the lab would send my prescription lenses to Intuition Optical and they would cut the lenses to fit my frames. On April 16, Intuition Optical confirmed that the lab would send my lenses "overnight" and should arrive at Intuition Optical on April 17. For now, my new prescription glasses are still in "process" after five weeks. April 28, seven weeks later, my glasses are ready. VSP Insurance has still not been billed for my eye exam which is very unusual. VSP told me to contact Medicare. Medicare told me to monitor my account for claim forms from Dr. Molina's office. Is Dr. Molina's office completely incompetent? Absolutely, and for the next four months I will be monitoring my accounts with VSP and Medicare. No professionalism, no integrity, and no honesty. No promise made; no promise kept.

Run! One star is more than they deserve. From the very beginning, we experienced chaos, confusion…read moreand Double talk from the front office, about how long the glasses would take to be made. Two to three weeks, Naomi said. It has been five weeks, with very dishonest answers about WHEN they will be ready. They have never given us a straight answer, much less CALLED US BACK every time we called them. Naomi, and the woman next door at Intuition Optical (how did they get involved?) have told us "the snow in Iowa has interfered with your glasses being made." That is an irrational statement. The U.S. Mail (I checked with the Alamogordo Postmaster) tells us that there have been NO delays in mail service between Iowa and New Mexico. After reading the reviews, and asking friends about Dr. Molina's staff....the love him as a Doctor, but HATE the incompetent front office staff, for their dishonesty. We will never go back. Our friends, having the same bad esperiences there, will never go back. HOW DOES DR. MOLINA NOT KNOW HIS FRONT OFFICE STAFF ARE DISHONEST, RUDE, ANGRY, INCOMPETENTS?

Went in because of a sight issue. I did not have an appointment but they got me to Dr Baily in 45…read moreminutes. The staff was caring and professional. They put my concerns at rest. Really can't ask for better care. Very happy with my experience.

This place is not a people place!, I've been needing cataracts surgery for going on over a year…read morenow, made appointment but have no family or friends to drop me off or pick me up for the procedure & they refuse to accommodate me because of it stateding it's the law & it isn't the law!, they won't even let walk a few blocks from my house!, does that make any sense?, I got different information while I was there!, one saying I don't have to take any meds before surgery & it's only not shock people & make them relax but not nessary & other saying that I have to take!, they aren't even on the same page!, so no matter how much I explained my situation to the lady in charge of surgeries didn't care & said that was my problem & said if they did something for me than every one would do it!, instead of some kind of solution!, they don't give a shit about people! If they did this wouldn't be a problem!. Anybody out there have any ideas on this predicament?.

I don't think I'd recommend this optometrist. I arrived for my appointment and was met by a younger…read moreman who seemed to know much about what he was doing. We chatted a bit while the exam went on and in that moment, I felt confident in the care that I was being given. This was, of course, up until I was supposed to get my glasses. I came in to pick them up, wore them, and realized that they were the entirely wrong grade. I couldn't see out of them at all. I resorted to wearing my old glasses until I was able to get another appointment. Another....appointment. Surely, if you made a mistake, you should do what you absolutely can to remedy the situation as soon as possible. The best thing would have been to get me in for an adjustment in prescription right away. I had to wait a few days to get back in. On my second appointment, I was seen by an older man who had a somewhat abrasive attitude. He informed me that the previous optometrist wrote the entirely wrong prescription for me and that now, I should have the correct one. A week later, I returned to pick up my new glasses with, obviously, the new grade. This time, the coating on the lenses had a manufacturer defect and, while they may have been the "correct" prescription, I was still unable to wear them. I return a week later for the glasses where I was informed that they were fixed and I was able to wear those with somewhat discomfort. Even then, it didn't seem like the correct prescription but, at that point, I was exhausted and was unwilling to return for another go-around. Needless to say, I will not be a returning customer.

I went here for a yearly exam and new script and was disappointed in the level of care…read morereceived--they didn't explain why they were doing certain tests (or if they were covered) and after my glasses came in I found out the doc got my prescription wrong. I had to make another appointment to get the script fixed. From what I gather this is not abnormal in this practice. Even though I had just been in 2 weeks prior they still insisted I do all the eye tests again, not just figuring out the prescription, which seemed fishy to me. The new prescription was nowhere close to the original script they had for me, and the doc was also curt with me when figuring out the script again. The only redeeming quality is the admin staff is very kind and patient.