Went in because of a sight issue. I did not have an appointment but they got me to Dr Baily in 45 minutes. The staff was caring and professional. They put my concerns at rest. Really can't ask for better care. Very happy with my experience. read more

This place is not a people place!, I've been needing cataracts surgery for going on over a year now, made appointment but have no family or friends to drop me off or pick me up for the procedure & they refuse to accommodate me because of it stateding it's the law & it isn't the law!, they won't even let walk a few blocks from my house!, does that make any sense?, I got different information while I was there!, one saying I don't have to take any meds before surgery & it's only not shock people & make them relax but not nessary & other saying that I have to take!, they aren't even on the same page!, so no matter how much I explained my situation to the lady in charge of surgeries didn't care & said that was my problem & said if they did something for me than every one would do it!, instead of some kind of solution!, they don't give a shit about people! If they did this wouldn't be a problem!. Anybody out there have any ideas on this predicament?. read more

I think this business is better for people with serious eye problems. I went in and thought the service was fine - long waits in this office in fact they post 1-2 hour waits after check in. I talked to the tech and doctor about ordering glasses online. I left with a prescription for glasses. When I tried to order online I realized the prescription was incomplete. So 2 hours at the office and I can't order glasses without a PD number. When I called I was told I should have asked for that to be on the prescription. I didn't even know that was information I needed. The lady went on to tell me to go to Walmart and they could do the measurement. So 2 hours at Filmore then go to Walmart for the measurement to be able to actually order glasses read more

got my cataracts done there and was excellent. started seeing baily afterwards for diabetic eye exams. Must say deeply disappointed with last visit. No eye pictures taken, the ,despite what my chart shows (in for diabetic exam) He asks, "are you diabetic? Really, my chart was right in front of him and he asked that. Also, ,if you ask how the eyes looked he says sent it to your doctor, ask him. My confidence in filmores went way down. I am disappointed in the service I recieved. read more

I have always been a patient at Fillmore eye Clinic . I have never had any problems .Dr. Spendlove , has always taken the best care of me . And yesterday i had Cataract Surgery on my right eye . It was a miracle , next day i could see. Oh my goodness im truely blessed with my Doctor "Spendlove " . And all the girls , all the employees in the surgery room , Amazing . Even the secretaries , the girls that set up everything for my surgery . Love Dr. Spendlove, Love you all ! Thank you so much for all you do ! read more

I had cataract surgery recently and would recommend Fillmore Eye Clinic to anyone. The staff are top of the line. Very kind and considerate. read more

Billing is horrible. They charge what they say you owe then keep billing you extra. They don't return calls about it.

I scheduled a contact lens exam/fitting at the Fillmore Eye Clinic off of Valley Dr on September 19, 2024. I talk to the front desk rep over the cost, because they mention the fitting was going to be around 100 dollars, I asked if it is needed, since I already know what lenses I use/how to put them on. She said that they had a special for new patients and can give a discount. After getting the exam/trial lense. I went to the desk to pay- total cost was $211.00. I paid it- no questions asked, NO MENTION OF BEING BILLED LATER, NO MENTION OF A BALANCE ON ACCOUNT. I got the receipt and scheduled a free follow up with the doctor a week/two week later to make sure the contact lenses were good to go. That visit was short. I then went to the front desk to get my prescription. Again- NO MENTION OF PENDING BALANCE ON ACCOUNT, OR REQUEST FOR MONEY DUE AT THE TIME OF MY VISIT. Now, I've been receiving bills for 18.50 from their billing department located in Alamogordo. I think I've got two bills prior. Last Friday, Sandy from their Alamogordo location contacted me to settle the account. I advised her what happened and she passed the buck to the Las Cruces location stating that "They did not bill correctly" and that the account is going to get escalated if I don't settle the balance. Utilizing scare tactics to settle a balance is very unprofessional. Two times I went to the location and neither time did they request to settle the balance. Passing off the mistakes of other employees is bad business, requesting money due after you paid balance is bad business. I will not continue to get my eye care at this business. I will also be filing a report to the NM State Attorney General Office and hopefully they will investigate. I can only imagine how many senior customers are being scammed and getting billed after the fact they think they paid their balance at the time of visit. read more

Friendly staff. My wait was only about 10 minutes. Dr. Bailey was very easy to talk to and I left with a good understanding of whether or not I should get cataract surgery. read more

I had eye injection for MD and lost my vision in my right eye. Never received a call from the Dr Boyle who used a dirty needle. Never a call for an apology and after being told by Dr FILLMORE that I would not owe anything,I just received a bill for $1200 dollars. I am totally blind in my right eye. AVOID FILLMORE EYE CLINIC AT ALL COST. read more

Fillmore Eye Clinic - Ophthalmologists Near Me - Alamogordo, New Mexico

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Fillmore Eye Clinic is the best all around. The staff are all so very nice and caring, know what they're doing, and attentive. I had cataract surgery done about a month ago and doing great. I was very nervous about having it done and they talked to me to calm me down and took care of that for me. Awesome staff, so very kind. The doctor was awesome as well, answered my questions as I asked. I'm not going to complain on the wait, yes it was long, but that was the day Dr Fillmore did surgeries and was to be expected. I didn't mind the wait at all. All in all I rate my whole experience a 5+, love the staff and both my doctor's in Ruidoso and Alamogordo NM. Great experience. Thank you all so very much for professionalism. Susan "Lyn" Chittock read more

If you're a veteran or have medicaid, I would suggest that you find another place. I got my eyes tested, then dilated, and had to wait in the lobby. When I got called back into the office, I had to get a different test. The doctor literally told the assistant not to waste your time giving extra tests to people using the VA and medicaid. He said it isn't worth our time with them. I was literally across the hall when he told her that. I was told that I could be seen in Ruidoso next time and my cataracts were not addressed. read more

Had cataract surgery on both eye last June. This is March and one eye still blurry. Worst decision i have made in my life.

I knew better than to go there for my Cataract surgery. They overcharge like crazy. I paid each time I went in and still they charged me more with one excuse after another and one eye is still blurry. Don't waste your money, they will try to take it all. I'll never go back. read more

Super unprepared and unorganized. Made an appointment for glasses and contacts, get there, they only did glasses exam. Had to make another appointment for contacts. Staff is not on the same page. Do not recommend. read more

This clinic offers a poor patient experience, most patients are seniors and there is an array of three entrances / doors to choose from. The people that work there know the difference however public entering from the street win a prize if they select the correct door. I witnessed 3 elderly people get redirected to the suite next door. Why don't they number the doors? The layout of the building is very confusing and reusing a modified 1960's era building with filthy carpet and brick. One can barely enter the front door, patients queue up in that area. To add insult , the side walk from the street is slanted requiring an uphill climb to the door. The office and lobby is so small that the staff have difficulties maneuvering around each other at the front desk squeezing behind each other. Upon our entry there was only one clerk and she was busy on the phone. She seemed so busy that she sniffled for ten -fifteen minutes and didn't have time to blow her nose. With Covid around this makes one nervous. Does the Las cruces location look this bad? The front desk staff later complained about having to manually calculate a cash pay patient and made a big deal of it within ear shot of the patient. The full lobby heard it too. The patient looked uncomfortable and I felt sorry for her and her child who may have been the patient. This was in very poor taste and reflected poorly on them to gripe that they didn't know how to do it. I smiled at the one clerk and she did not smile or acknowledge me. (The one without visible tattoos and white nails) Dr. Bailey received a fair score from the patient. This clinic needs to have higher standards regarding patient experience, patient safety, aesthetics, personnel, and customer service. read more

They no longer accept VSP insurance from Gerald Champion Regional Medical Center since March 2022. Staff mentioned the contra was not renewed read more

avoid this place at all cost. Horrible equipment terrible tests, inexperienced stuff.

If you've had problems. With this clinic. You need to go back and communicate with these people. Because you will never find better people to work for you. Someone said Dr Filmore had bad bedside manners. THAT IS SO FAR FROM THE TRUTH. He's an Excellent Dr. My husband and I both have had surgeries don't by him. Great outcome. Great bedside manners. Just a great clinc read more

avoid them like the plague....the office staff is incompetent and cataract surgery is a 10 month process with them

You know it's a bad sign when there's a waiting room for checking out. There is certainly a wait. At check out, your 'private' medical business is announced to everyone in the area. Patients scheduling surgeries ask and answer questions, doing their hospital paperwork out loud for us all to hear... while we wait. Signs indicate disclaimers for appointments running behind because the Dr takes the time needed with each patient. In actuality the Dr spends VERY little time with patients while the techs run around serving several patients at a time doing most of the exams. The only positive was that the tech I had was very nice, competent and efficient. read more

As a new patient, I took a referring letter from my previous doctor with my prescription and history of eye problems. When I went in for my appointment, a tech ran the tests. Dr. Hill did the eye exam. I ask Dr. Hill if he had read my letter from my previous doctor, he said "no". I pointed out that I need prisms and Dr. Hill said, "no". I have had prisms for over 20 years. I ask Dr. Hill to redo the exam for the prisms, he refused. Dr. Hill argued with me, and I told him "No prisms, no money." In a real cocky attitude, he said he would throw the prisms in, if I would pay." He was very rude and unprofessional. One month later, I finally got my glasses, and over the next 8 months I was not able to see. I called numerous time and Dr. Hill refused to re-exam my eyes with these glasses. They told me $200.00 would buy me another appointment. I was experiencing headaches anytime I wore the glasses. I could not bring my imagines together. I went to another eye clinic and had my eyes re-examine. This eye exam showed I need an increase in my prisms so it would bring the imagines together. When I got my new glasses, my headaches are gone and I can see clearly. I would not recommend Fillmore Eye Clinic in any city and especially Dr. Hill in Deming NM. read more

This appointment was a dangerous waste of time. When I walked into the Triviz clinic, no one was wearing masks - and this was August of 2021. Not even the doctor or assistant who had to be within a foot of my face bothered to cover their mouth and nose. I wish I remembered the doctor's name, because I will never EVER see him again. He was rude, cold, dismissive and unhelpful. He expressed disbelief when I told him I'd already tried his recommendation without luck, and refused to give any other treatment. I left angry, hurt and having wasted my and my insurance company's money. I have had better interactions with other doctors in other locations of Fillmore Eye, but if they are going to allow this kind of bedside manner and lack of medical care, I will not be back. read more

Horrible! cataract surgery in left eye in their dirty clinic. Dr Fillmore was rough. I left with bruise around my eye. 7 months later, my vision is blurry and my eye is constantly irritated with inflammation. according to him in follow up appt, everything is ok! read more

I was having vision problems with one eye. I called to make an appointment and thanks to the knowledgeable staff was asked to come in immediately, new patient. Turns out the issue was with my optic nerve in that eye. As with any other doctor, say a cardiologist, if someone has a heart attack and your doctor ends up in surgery, gee you may have to wait or reschedule. Same with an obstetrician or a good ophthalmologist. I'm blessed to have been seen with no delay. My apologies to the other patients read more

I received the worst experience ever by the support staff at Filmore eye clinic here in Alamogordo. I don't recommend this company to anyone. They will take your money but don't expect anything in return including a simple phone call. I'm still waiting for me call back. Going to this place was simply just a waste of my time and money. read more

I left there after seeing Dr. feeling like I was going blind. Horrible bed side manner. Basically told me in 6 months I would go blind and left the room He did not explain anything to me.I went home crying called back talked to a nurse and received more information from her than the Doctor. Office manager did call me back and suggest a second opinion with another Doctor she was very nice and tried to make it right. I read the reviews and decided to get a second option elsewhere. read more

I would give no star if it were possible. I went to this office last year and was shocked at how dirty the waiting area is; then during my exam I was assured I would not have to pay for a thing because of my insurance. Well today I got a bill, after a year from the service! I went into the office and was not greeted, but snapped at by the woman behind the desk. Don't go here, they lie and their offices are gross. read more

Dr. Hicks was condescending and made offensive statements. Last year, he completed my exam and changed my prescription, then sent me home with trial lenses. I came back a week later and let him know my preference...no fitting fee as they didn't do any sort of fitting...I did it all at home. This year, I was charged 50 copay, then had exam (and he refused to even verbally tell me how my eyes had changed. He wanted 126 more for a "fitting fee" to continue with new contacts. I explained that I wasn't charged that fee the previous year and he became obviously agitated,..no way did they change policy. I am a teacher on a budget, I explained, and before I could further discuss it further, he said, "I guess you need to decide where your priorities lie". I told him I was very offended by his berating comments, and (absolute truth here), he replied, "look, I'm not trying to be a prick here, I'm just trying to have an adult conversation with you" (too bad only one of us was an adult). He further explained to me that the reason the school district I work for offers Davis Vision insurance (that I have as a supplement to my regular coverage, but this clinic doesn't accept), is because the district goes with the cheapest they can find. Wow...insult me AND my employer. Finally, I was free of this very unprofessional medical 'professional', and made my way to the front desk. Even though I didn't get an updated contact script (which I need for returning to school), they did have my new glasses script done. Too bad that they wanted another 40 bucks to hand me the paper prescription. 2.5 hours. Insults. Belittling. Left office with absolutely nothing to help me see better...oh, and the receptionist wrote on my chart that i refused to take my prescription. And by the way, I've been going to this clinic since 1976...longer than I suspect this Dr. Hicks has even been alive (new owners bought practice a few years ago). I realized that this doctor does not care about helping anyone unless they have lots of cash to spend. *Note: I have since decided where my priorities lie, just so yelpers know. Medical exam copay....$50.00 Contact fitting fee........$126.00 6 months lenses..........$148.00 Glasses script..............$40.00 Never going back........ priceless read more

I selected Filmore Eye Clinic in Las Cruces based on reviewing the available options with Tricare. I've been in the military for over 20 years and have 3 children that require glasses (1 with vision issues that required surgery), so I regularly have to find a facilities for services at different locations. I tried one facility in Alamogordo for my services and was so dissatisfied I had to look outside the area for my children. I'm glad I did...I was impressed with the Filmore Eye Clinic. All 3 of my children were able to been seen at the same appointment, the techs were friendly and took great care with treating us. Dr. Hicks was awesome (easy on the eyes too) and improved the vision of my youngest where other clinics weren't successful, I'm leaving the area soon but this would be my go to clinic! read more

So I got my daughter here for her 10am appointment and we just now got called to go into an exam room. Needless to say I am a bit irritated. We also watched them call back a couple that got there 15 minutes after we did. We sat patiently while they called the other people in front of my daughter. It is now 11:15am and we are waiting to see the doc in an exam room. I will update exactly how long it took when the doc finally comes in. I was pleased before but today is ridiculous! I made an appointment for my husband but it's tentative at this point. I'm going to see exactly how long we wait in this exam room and how long it takes to actually get her glasses ordered. That will determine whether or not I keep the appointment for him, or cancel!! We'll see what happens!!! Update: we waited for an additional 40 minutes in all. After finally seeing an actual doctor, we went to order her glasses. It was so busy and was going to be another long wait. So instead we picked out what she wanted, took a picture and left. We came back a couple of hours later and it was still a wait to order glasses. I was so irritated by then that I walked in front of the people waiting (which I would normally not do) and thankfully after explaining how long we had waited before, and that we already knew what she wanted, we just needed them sized and ordered, she was nice enough to go ahead and help us. She explained that they only have someone up there 2 times a week to take eyeglass orders. As busy as they always are, they should be employing someone daily, just for that purpose. Anyway, we finally got them ordered but in all we spent between 4 and 5 hours there. Thankfully I had the time to do that, but not everyone does. They have a nice staff, but changes definitely need to be made. People shouldn't have to plan for half a day being spent at the eye doctor for a simple appointment to get glasses. read more

Went to office with no appointment. I only had referral from doctor. I had to wait about 45 minutes and they did fit me in. Spent about a total of 3 hours there and was scheduled to have surgery in a week. All in all a good experience and great service. read more

The first appointment I called the Alamogordo office and made an appointment. I arrive a few minutes early to be told my appointment was for 50 miles away in another town. But they worked me in and the staff was very nice especially the pre exam nurse. But the doctor would not listen to me or care about my situation. He wanted me back in two weeks. The appointment was made for 3 weeks on Thursday Jan 27 at 2 pm. My husband put in for time off work to take me. One week before the appointment I received two texts immediately following each other for my next TWO APPOINTMENTS. First was Tuesday Jan 25th at 2 pm. Next was 8 am Jan 27th so I called them. Was told to come in Jan 27 2 pm per my card. Tuesday Jan 25th at 2:20 I received a phone call stating I had missed my two o'clock apt. She said come in at 8:00 a.m Wednesday. It is the only time we can take you. I arrived 7:50 to be told my appt was 8:00 am Thursday at which point I said #@#@ and walked out. My husband called them and cancelled all future appts and they did not even ask if there was anything they could do to rectify the problem. If the doctor doesn't hear you, it is useless to struggle for an appointment. read more

Before I start this review I just want everyone to be aware that whenever you review any type of doctor please review them with the provider if you had a good or bad experience just FYI it's better for us since we are paying for a service. I have never been to Fillmore eye clinic until today as far as Dr. Bailey is awesome very professional and explains in detail everything. Now as far as the rest my appointment was at 9:30 I was a new patient after well over an hour I was taken into one of the exam rooms. I was escorted by one of the young training assistance her mask was under her nose as well as to others in the office working. I requested since I didn't have the vaccine could she please put her mask over her nose. She obliged however my question is how do you run a doctor business and you want us to wear a full mask and your employees are not that bad business practice just saying.The mechanism got messed up as a young technician was doing my exam I couldn't see through the lenses, she claimed it was because I didn't remove my mask like most people do. Mind you she didn't ask me to remove my mask prior to this or would I mind nor did she clean after I got done only the spot that she clean was one part of the mechanism that looked into my eye as far as the bridge of where my nose was and all of that it was not sanitize before the next person. Needless to say after this and my eyes being dilated I went outside to sit in a vehicle rather than be in there. They did call me to return while I waited for Dr. Bailey one of the young technician as well as to others were complaining about other customers and how badly they wish they didn't have to have this job. She was asking herself if it was really worth it to be there working. They talked about some woman named Esther. Amongst other things that they were discussing about their private lives but making it definite about the customers that had irritated them through the course of the day this is before 12 o'clock mind you. I get it they were busy they have no professionalism as far as the technicians y'all need to have a serious talk with them because customers hear them talking trash about them they're likely not to want to come back. It's all great to have a wonderful doctor but when the rest of your team doesn't have the same disposition and is talking stink about people in the far corner while our doors are open and we can hear them it's not very polite and not very businesslike in any case I will be complaining to the provider as well hopefully you can re-train these individuals that don't have hospitality or if they can't learn it maybe you can find others that will and have some type of mindset how to be adult in the business world and how to speak around customers that's all 2 1/2 hour to get done is one thing listening to trash talk is another. End it will close with Deas they need to realize who is Pat making their paycheck you might hired him but we're paying their paycheck and they should act that way I've been in food service for many years never heard anybody talk trash about customers as much as I did in Fillmore eye clinic today read more

I made my appointment A week in advance for December 6, 2017, at 8 AM. At this time, I was told they took my eye med insurance When I arrived the morning of my appointment, they told me the appointment was at 1 o'clock, but they would fit me in After waiting 30 minutes, they decided to check on my insurance, and suddenly discovered that they did not take my particular flavor of eyemed insurance. I took a day off of work, in part, to get this I exam before the end of the year. Now, it is looking like I won't be able to do that, unless I can find a cancellation elsewhere If you are a long time customer at this joint, good for you, but anyone looking for a new eye doctor, you better look elsewhere because these people do not have their act together. read more

Would not recommend office on Valley. The office is fine, dr was fine, but my prescription was never sent to my pharmacy. I called several times throughout the week and each time was told it would be sent. I called the pharmacy several times throughout the week and it was never sent. I had a follow up appointment to see how medicine was working, I just canceled since I never got the medicine! read more

Ruidoso Clinic receptionist was very rude. Told me 2 weeks for glassed. After 2 1/2 weeks I called. They said the lab dropped the ball nd set my tray aside. They would put a rush on it. 3 weeks later called and said that they were ready but I wouldhave to wait 4 more days to pick up in Ruidoso or go 80 miles to Alamogordo to get them. Then the tech lied to me and blamed the insurance company for the delay. Next year I will go some where else. Very unprofessional! read more