Great fast service, place is clean and they walk around helping those who needed. They have drop…read moreservice also very affordable prices. Alton was great as always

Can not say enough good things about this place. When the washer goes out over the holidays you end…read moreup at @spinxpreas. From the moment I walked thru the door til I let Lena helped us thru the process. Hit this place up and tell Lena the "other Lena" sent you‼

Overall Rating: 1/5 Transparency: 0/5…read moreCustomer Service: 1/5 Professionalism: 1/5 Value for Money: 1/5 Experience: Frustrating and unacceptable Avoid this place if you expect clarity or professionalism. They do not give you actual prices. Instead, they mention a peice count without explaining then they prepare the bill. . I got burnt so this time, When I asked for the actual cost, the lady said their mannequins are large and my medium shirts might get damaged. I explained they have done these shirts before without any issues. She then said the owner is upset because all medium shirts require extra care and might need a surcharge. Then she said she would take the shirts but would not be responsible if they get ripped. That made no sense. Why would I pay premium pricing just to risk having my clothes damaged? That was it for me. I said no thanks and walked out. There are better options in Katy. This is not one of them.

This was the worst experience we have ever had. We had some really expensive shirts that we asked…read moreto have dry cleaned. When we picked them up they were WASHED! The colors faded out and shrunk. They weren't even sorry about it either. We will never, ever go there again.

I brought my favorite dress here only for them to ruin it. Worn only once for a family photoshoot,…read moreI brought it in to get a stain cleaned. When I went to pick it up, I noticed that one section of the pleats looked like it had been steamed or pressed completely flat. As in, my pleated dress came back to me with a section of pleats missing. When I pointed it out, they said they would send it back to get it fixed. I came back to pick it up and once again, they did not fix it. The fact that they were about to let me walk out of there without telling me that the dress was ruined tells me everything I need to know about this business. I had to request to speak to the owner to find out what happened. While he was apologetic and offered to compensate me for the dress, the entire experience ruined the business for me. Be warned - they will ruin your clothes, they won't be up front about whether or not they can clean something properly without ruining it, and then they will avoid the issue unless you bring it up. Run from this place.

Excellent service and jobs well done! Family owned . Has repair service available. Really, really,…read morereally recommend.

Very highly recommend. Professional, prompt, courteous. Overall wonderful people with good customer…read moreservice as their focus.

Awesome customer service. We've never seen prompt responses, timeliness, and professionalism from a…read moreservice vendor like we've seen with the folks at LaundryMaids

I recently switched to Country Cleaners due to poor quality and service from Tide, who I had used…read morefor many years. I am really impressed by the quality of work and value from Country Cleaners and would recommend them to anyone!

Tore our brand new dress shirts and refused to admit it was their fault. All they really had to do…read morewas say sorry and reimburse us but they couldn't even do that. Avoid at all costs. They have free candy though

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

I have been going to Deluxe for years and I appreciate the great service. RK is such a nice lady, I…read moream grateful for her smile every time I take my clothes for dry cleaning. These days, good customer service is rare. I work very hard to have expensive clothes and I only trust Deluxe to clean them. I have never had any problems, take them in at 8 and pick up the same day at 530. My clothes look brand new. The prices are a bit higher than other cleaners but I don't mind paying for service and quality.

Been coming for over 8 years and Ralph is great and service And Shirt Ready times are good. Big Tip…read morePlease unbutton your dress shirts BEFORE YOU DROP OFF!