Although they couldn't help with one of my requests, they tried very hard to accomplish it. The…read moreother one was a battery replacement which they did while still working on their longer term projects. No waiting; no leaving my watch.

Chris Howard, of Fankhauser | Howard Jewelry, was a friend until he refused to communicate with me…read moreabout two watches that I left in his care. In February 2025, Chris and I agreed agreed that he would repair and attempt to sell on consignment two Rolex watches that belong to my wife. Since then, all attempts (texts, phone, email) to contact him regarding the watches and their status have gone unacknowledged. Fankhauser | Howard Jewelry will be served with a certified demand letter next week. If that is ignored, I will proceed with other legal remedies. If you do leave your jewelry with him, photographically document your items first (serial numbers, any insurance information); set the terms and scope of service in writing; retain your claim receipts. Best of luck to you. If you read this Chris, just know that I regret any trust I placed in you or your ethics.

My watch wasn't a difficult fix, but I could tell the guy running the shop was knowledgeable and…read morepassionate about his work. Most of all, I appreciated that he cultivated an attitude of professionalism and respect in his shop. I also appreciated the integrity and transparency with pricing. Highly recommend!

I have a watch that my Grandfather gave me. It is wound too tight and needs the spring released…read more I called them and he said it would take 4-5 months to look at it. I asked if they still had a watchmaker on site and he said, "the short answer is, I cannot look at that watch for 4-5 months. Customer Service.... This guy failed. The watch I have is worth upwards of $1200-$1500 and I was prepared to pay him what ever it took to get it running. His EGO and Attitude get in the way of him doing business. I'll steer clear. I was in the Jewelry Business for nearly 40 years and I still have people ask me where to take a watch to have it serviced. The answer now is Anywhere buy Guyos. Don't be fooled by AI generated reviews that tell you how great this place is. Check it out online and then give Mr. Attitude a call and see if they match.

I was very pleased with their service and attention. I brought in several watches that needed…read morebattery replacement. I was told by another shop that 2 of them needed to have the mechanics replaced and the others beyond repair. They checked them all and replaced the batteries. Two needed to have more extensive work but not worth doing. They only charged me for the battery replacement and nothing for checking the others. Honest and easy to work with. I live in Heber City and it was worth the trip down. FYI they are an authorized Hamilton and Raymond Weil shop.

Cracked the crystal on my watch. Had them replace it. Started leaking water after their repair…read more Took my watch back. They said the water pressure test was fine. Not true. Went to pick my watch up it wasn't put together and still leaking... They didn't even put the back on the watch on properly. Go somewhere else they do not care about their work or clients.

I called George to see if he did battery replacement for fossil watches and was immediately…read moreresponded to with the address where I could bring my watch for immediate service. George was very friendly and worked me in and within 10 minutes. I was on my way again with a new battery in the watch. Additionally George set the watch to the correct time and buffed and polished the watch crystal. For any of your watch needs I would highly recommend Time Keeper and using George as your solution to any watch needs.

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?

Every time I return here, I receive the same level of high-quality, personable, service, oriented,…read moreservice, and advice. Really great people who have been at this almost as long as I've been alive. They are Casio enthusiast and often have cool vintage. Casio watches. In addition to the expected offerings of modern Casio watches. Awesome! Their new location (moved) is in Millcreek in Ivy Place.

Tunes of watch bands! They know their watches! Have batteries as well. My go to for all my watch…read morerepairs.

I had originally visited Tourneau in Caesar's Forum Shops to get two Rolex watches looked at…read more Unfortunately, both had been altered from their original configurations and were unable to be serviced in house. I was referred to Official Time Watch in Utah and decided to call them to find out more about the process. They service both Omega and Rolex and you have the option of bringing in your item or sending it in (insured and tracked--registered mail) to the store for assessment and repair/service. I checked out their website and also saw some other reviews just to make sure they were the ones for me. I like that they provided an estimate for how long it would be for turn around time, recommended methods of shipment, and were very communicative regarding every step of the way. I was emailed detailed photos and explanations and inquired about every little thing pertaining to the watches. I also received an itemized invoice with specific and pertinent photos. And was given a phone call to verify what action to take for each watch. The email I received also included information for return of the item and a signature confirmation upon receipt. The watches were returned with a printed receipt, care instructions, and put in branded single watch holder boxes. I am extremely happy with the service provided and that our watches were treated with care. I will definitely be using this company again for future needs.

In the jewelry repair business, honesty, as well as excellent craftsmanship are at the forefront,…read moreand this company has both. Highly recommend!

I called earlier in the day to ask about some 1ct diamond studs, and they had some in stock! I…read morestopped by, and was so blown away by the service. Heidi brought me to the earrings and I was able to try them on (I fell in love with them immediately). She let me try on different sizes and even set it up so I could see how they looked in more natural lighting. Bennion Jewlers has an impressive variety of other jewlery, and I'll definately be back the next time I'm in the market for a new piece. I can't recommend this place enough for the customer service!

Great customer service and very professional! Having my ring…read moresized and from the minute we walked in we felt like we were in the right place!

Have been to Mikes a few times to get some work done on my jewelry…read more They actually fixed one of my rings for free. Did an amazing job on my grandmother's Mother's ring

Been I customer for over 20 years but that ends today after some greedy new sales guy trying to…read moremake his full days commission off a simple repair on a clasp on jewelry I bought from Mike personally! Yes gold has gone up but almost 300 for a new clasp?!?! No way! Way too many jewelry stores in the valley for this dishonesty! This is after I just spend 6 grand on custom platinum rings a few month back.