I really didn't want to write this review, but every time I think about it, it still upsets me…read more I brought all three of my dogs to this vet and wanted to support a local business. My oldest recently passed after dealing with seizures, and during that time I had multiple visits here each costing around $180-$200. On our last visit, they took his blood and promised to call with results. It's been two months, my dog has since passed, and I never got a follow-up not even a call. Trying to reach them has always been a nightmare. Calls go straight to voicemail, even when I try first thing in the morning. Prescription refills took 2-3 days, and it often felt like they were ignoring my calls. Meanwhile, when they do answer, you can hear the front desk laughing and chatting in the background. I really wanted to support this place, but the lack of follow-up and communication especially during such a hard time was the last straw. They're only open Monday to Friday, no weekends, no flexibility. When it came time to put my dog down, they weren't available. Bottom line: poor communication, limited hours, and unreliable service. I wouldn't recommend this place if you need dependable, responsive care for your pets.

My dog was choking or something because she was digging at her mouth & making the choking sound…read more The closest vet is 5 mins away, although not her vet. They refused to see her! The veterinarian actually told me to take her somewhere in Oak Brook!!! She could be dead by then!! While in the car on the way to Berwyn to see her vet, she spit out a back tooth. She stopped choking & clawing her mouth. Thank God she's ok but I will never be going to Hillchester Veterinarian ever!

Dr. Torok loved both my dogs as if they were her own. She gave them the absolute best care while…read morethey were alive, and she was there for both at the end. She went above and beyond to come to my house and allow my old boy to pass away on his favorite spot on his favorite couch with his loving family surrounding him.

Greatest staff! Surgical procedure done on my Little Lola. They were very professional and kind…read more Follow up also wonderful. Healing went well. Parking could be a problem because it's downtown. I luckily had no problem.

Dr. Katz has been caring for my goldendoodle for 3 years now and I can't recommend her highly…read moreenough!! She is so caring and thorough. I so appreciate her holistic approach and she's always patient to explain everything to you. She very clearly loves animals and wants to do all she can to keep them healthy. Her whole team is wonderful!

*This is for Natural Pet in Downers Grove, and somehow the name was changed. Makes me wonder if it…read morewas a way for this negative review to not easily be found. I brought my pets to Dr Katz in 2017 and it's taken me years to construct a calm review, based on facts. Read the negative reviews about Natural Pet in Bourbonnais - in my experience, they're accurate. This practice used to be owned by Dr Karen Becker who had a thriving holistic practice in Bourbonnais. Dr Becker sold it to Dr Katz... This was my experience: *Dr Katz set a timer so we were talking over one another trying to beat the clock like a bad game show. *I was charged 50 for 15 minutes was way too expensive - even for a holistic vet. *She misdiagnosed ringworm twice, resulting on it spreading to myself and my children. *The examination rooms and scales were not clean, or not cleaned between animals. She examined my kittens on the floor, (there weren't tables in the room), where there was other pet hair. Pet hair on the small scale too. *She refused to answer my calls and provide guidance after ringworm had spread to my other kitten - even though I had paid her for two other vet visits where she failed to diagnose it. *When my kitten was vomiting later that night after being seen by Dr Katz, she would only respond via text - would not answer the phone even though I was willing to pay for after hours guidance. *I saw Dr Katz yell at her employees. *Her employee spoke poorly about Dr Katz behind her back. *The operating room looked like a dark, janitor's closet. *The place only has hours three days a week...what do you do if your pet needs to be seen the other half of the week? *Refused to honor or acknowledge a $20 off new patient coupon after I realized it hadn't been applied at my first visit. (I called later about it.) Bottom line, in my opinion, there are professional, compassionate, and reasonably priced, holistic veterinarians in the area - skip this one. (It took me a long time to construct this review as I didn't want it to be based on emotions - and there were many negative emotions I needed to sort out. I would be surprised if there wasn't a response attempting to attack my character, however, I have proof my review is accurate and factual and can post pictures if deemed necessary.)

I wanted to update my review. I had to spend $3000 on eye surgery to correct my dog's eye injury…read morebecause Susan Dowd was completely wrong with her diagnosis. If your dog has any type of eye injury or eye issues DO NOT TAKE YOUR DOG TO ARBOR ANIMAL HOSPITAL! Take your dog to Animal Eye Consultants in Crestwood. The only thing Susan Dowd accomplished was making my dog's eye much worse and infected.

Very attentive to my husky and I. Provided an overview on what they were going to do for my husky's…read moreexam. First class service. The best for my husky!

I don't mind paying a lot for veterinary services, but this company -- and I blame the company, not…read morethe vets -- charged me well over $200 for a visit in which nothing happened. My cat hissed once and ran into a corner and that was pretty much it.  For context, this was my easy cat. The one they've cooed over at my regular vet's office. It's not fair to say that the mobile vet even took a look at her, because she was wrapped in a towel when I brought her over and she ran into the corner as soon as I put her down. The vet then immediately gave up and said she'd come back when my cat was drugged double or triple the medically recommended dosage (with either the new drug she dispensed or my existing stock of gabapentin). But they still charged me $75 for a visual exam. I am happy to pay for the medication the vet dispensed and was even willing to pay the travel fee to compensate her for her time. But paying nearly $100 because she glanced at a cat hidden under a towel? Come on. I called and asked for my money back and was told I should be grateful the vet didn't charge me for a hands-on exam she never performed. Because, I guess, as long as we're charging for services we didn't really provide, why not? The person I spoke to made it clear the vet was just following company policy in charging me hundreds of dollars to come to my house for ten minutes and perform no exams nor provide the service I had requested. Note that the company requires you to schedule a hundred-plus-dollar exam on top of the travel fee just to get a nail trim (oh, and of course they charge you for the nail trim, too) -- which is all I really wanted. Highway robbery. And I say that as someone who will spend a ridiculous amount of money on her cats. The only reason this is not a one-star review is because a different team did a thorough job in a previous visit with my other cat. But that team is no longer available. No, I am not going to schedule another nearly $300 appointment and drug my petite cat into oblivion so you can walk away again if she looks at you the wrong way. Shame that this company insists on penny wise, pound foolish policies. They could have had a regular customer paying over $400 every three months if they had been honest rather than charging me for services they didn't provide. Instead, they got to play me once and notch one more bad Yelp review warning other pet owners not to get scammed.

Dr. Novatto and the vet tech were very upbeat and helpful, and made a good fuss over both the fur…read morebabies.

Our dogs primary vet shut down abruptly, and he randomly appeared with concerning symptoms and no…read morevet would take walk ins decided to give prairie a shot and honestly one of the best services I've gotten in vet health for my dog. They were so patient and kind as well as thorough. Honestly great service.

Do not take cats to this vet. Worst female vet anywhere. Incompetent and unwilling to treat sick…read morecats. Staff can be very condescending and unprofessional.

I'm writing this review to express my appreciation for how sympathetic the clinic was to our…read moresituation. We had to make an emergency appointment but were unable to go due to unforeseen circumstances. The clinic was very understanding when they didn't need to be and went above and beyond to work through it with us. Thank you!

Dr. Vernot explained in detail the challenges my Labrador was facing with her glaucoma eye problem…read more I understood fully the paths of action available to me and was able to arrive at a decision on how to proceed. Very attentive and caring professional and staff.

We brought our Beloved Pomaranian Cody to Cherished Pets Remembered. He was our Best Buddy for…read morealmost 17 yrs. The Director Matthew was so sympathetic and caring. He went above and beyond to ease our pain in the process of letting go and having him Cremated. Thank you so much for your kindness. The Townsend Family ( Palos Hills IL )

They handled my ashes recently from dearly departed. Sookie I miss you and thank you so much for…read morethe care you painstakingly took to turn my frown upside down!