Was interested in trading in my car. I tried to call and make an appointment and the guy I spoke to…read morerushed me off the phone and was not pleasant. I will not be coming here to trade in my car. Getting a new car is already complicated enough I will give the commission to a more attentive and accommodating salesperson!!!

was there for an oil change this is the only place we go since we bought our truck there when it…read morewas draperpulled into the oil change department damion came up to the window we explained to him they did not need to remove the oil pan to do an oil change it happened there before and they broke all the bolts he was very rude and got an attitude with us and told us if they cant do the oil change he would show us the door out...when oil change was complete he handed me my change and reciept very rude i said have a great day he was silent when walking away with an attitude.makes me want to fine another dealer to do oil changes we have been going here for 13 years

Jimmy was my sales guy and was super understanding and let me test drive what I needed to make my…read moredecision on my purchase. Brecken was super understanding about my situation and treated me very nice. Zach in finance also answered all my questions about leasing and explained to me any questions I had about my purchase!

I would not recommend this dealership under any circumstances. Even if this were my only option, I…read morewould choose to go elsewhere. I brought my vehicle in for routine service and was told my tires were wearing unevenly at only 30,000 miles. Instead of providing a clear explanation or identifying the root cause (such as alignment or missed rotations), I was simply told they chose not to rotate them without any real reasoning or solution. That kind of response is concerning. I rely on a dealership to properly maintain my vehicle and communicate issues transparently. This experience felt dismissive and unprofessional, and it raises questions about how thoroughly vehicles are being serviced. Overall, the service felt careless and, frankly, a bit shady. I expected a higher level of accountability and expertise. I will not be returning.

So far have had my Ram truck for 2 years and am quite happy with it (except the dings I put in the…read morefender, and tailgate, and front grill....OK, I'm not as careful as I should be, but its a truck, dents are cool, right?). The truck runs great. It is a powerful beast with it's hemi engine. Maybe too powerful, as the back end gets loose even with marginal acceleration. It reminds me of my old Mustang 5.0. Garber service department has been awesome. I've had it in three times for regular maintenance and oil changes. They have a nice waiting room but the wait is rarely long. They always wash the truck before returning to to me. They also gave me free car wash for life and that's nice.

My elderly parents van broke down and it was taken to Garber - where they quoted them $10k to fix…read morethe transmission. They decided to just buy another car. They purchased a van. During the test drive my father said 'what's that noise - something seems off with tires'. The salesman (I believe it was Bill something) said it's just road noise. They bought the van and when my husband and I arrived from out of state 2 days later - he recognized immediately there was a problem with the tires - 3 different brands and the inside of one was cupping. We went back to Garber to show them and the Sales Manager was like 'treads fine, nothing we can do'. Dismissed the issue with the tire and was basically rude and dismissive. He did say he'd "call" - bets on whether he called? So much for certified pre-owned and so many point inspection - obviously they will sell any garbage with no remorse especially to two elderly people. Garber has no shame.

I will not take my car to know other place than them. They are very professional. The only negative…read moreis they charge you just to diagnose your car for everything. But the staff is really nice.

I purchased a car from them on August 7. What started out as a good process, ended up becoming a…read moreheadache. I went in, spoke with Charlie and stated what I was looking for and ended up test driving a car. I was told there was a demo car exactly like what I was looking for and needed to come back later. Once the car arrived on the lot I drove in the look at it. I decided to buy it and this is where it started taking a turn. As I tried to negotiate on price and showed other vehicles identical to this one, I was spoken down to, they started getting quite defensive and made me feel uncomfortable. After agreeing on a price I was told it would take 30 minutes to finalize the paperwork. I submitted all my paperwork, got insurance, and waited to be called back. Come to find out they sent me the wrong VIN so I had to redo my paperwork and it ended up taking 1.5 hours to close on the car. When I was given my interest rate, I was never showed any other banks and was told that due to my situation that was the best rate that I could get. I signed the paperwork and we confirmed that I would pick the car up the next day so they could clean the car (it was a demo so someone was driving it regularly), fill it up, and do an oil change. After I left I called my friend who works in auto financing and she was shocked at the rate they gave me and that they didn't show me any other rates. I called another bank and will be refinancing at HALF the rate they gave me. I told them to reach out to me the next day once the car was ready as I needed to pick it up ASAP due to a family obligation. No call ever came. I had to reach out to them to be told it was ready. When I got there, it was anything but ready. The car was not filled up with gas. The only thing that was cleaned was the windows and outside. I'm still finding food and crumbs throughout the car. When I was being shown how to set it up Charlie opened the arm rest and pulled out trash from the previous driver and just quickly moved on. As I live out of state and had a family obligation I was running short to, I left. I had to fill the car up. I now have to pay to get it detailed inside and out. After spending what I spent on this car, you'd think they'd take the time to ensure the handoff process was as professional as possible. Instead, I got a process where I should feel lucky that I got the car since "there's not a lot of inventory". I won't go back to Al Serra for any of my future purchases. I'd think twice before using them as your next car purchase. Needless to say, I'm looking forward to the survey Chevy sends out to provide my feedback.

I recently lost my husband in December to the nasty Covid virus and have been totally confused…read moreabout what to do about getting a car and help to understand just what I would be dealing with. I had went to several places before comming to Byriders, and they all seemed to just brush me off like they didn't have the time to help me out! I thought one more try and thats it, and believe me, I think God himself guided me there because I was truly blessed with one of the BEST SERVICE from Steve L. that I have had in years!! All my questions and concerns were answered without me even having to ask half of them before hand, and I walked out the door feeling not only satisfied but very happy! I would reccomend J.D.Byrider as well as Mr. Steve to all of my friends and family hands down!!!

This place has the best workers mary and Stephanie are awesome and very friendly. The service…read moredepartment took great care of my problems with the car. I highly recommend this place. I am glad they are fair with fixing problems and not over charging.

Scammers always have them put in writing your charge for service before you leave your car for…read moreservice. They will do the paper work after you drop off your car and you have just signed for service they will quote you one price and if they don't get the job you will have a whole new bill and they will say that is what you signed for when the sheet is blank for charges before they test your car.

Bought a brand new 2024 Jeep Wrangler Sahara from Garber Bay Road in May of this year. Having…read moreissues with water intrusion going through the car wash. After three appointments and going through three car washes with the service manager, I was informed that "all Jeeps leak and to avoid "high pressure" car washes". I was informed there is nothing they can do about it. I get sprayed in the face and the back of my pant leg gets soaked. This is not normal! Beware buying a new Jeep Wrangler. Still trying to get this issue resolved.

I have bought 4 cars over the years from Larry. He's been in business for 40 years and always has…read morethe best used cars at the cheapest prices.

The guy sells cars in millington advertising wholesale prices . Claiming he's a dealership but what…read moredealership would feel comfortable putting a family into a vehicle that is below safety standard. Larry seemed like a nice guy and acted like he understood when it came to family but he 's just another smug car salesman complaining of people low balling his prices. If you are selling a car that has more than jus cosmetic issues then yes you probably should take a lower offer especially since you already know that the purchaser is going to have to turn around and put money into it and not just regular maintenance. No dealership that cares about its reputation or cares to get more business understands when someone needs to buy a vehicle because there old one was a total loss in a car accident that they would wanna give a family something to look forward to. Apparently honesty is not a virtue these days.

Respectfully, my Dodge was repossessed and they messed up my rims in the front. There is absolutely…read moreNO reason for someone to have a job and do it in a manner that comes off as lazy and unprofessional. If you do not like your job, that is no one else's fault and you should seek employment elsewhere, don't take it out on other people. You guys need to also work on your professionalism! You may not get paid the best, but that is the job that YOU chose. You guys are dealing with someone's personal belongings and handling them like garbage. It doesn't matter if you don't think we will get our cars OR things back, you still have a job to do and shouldn't half-ass it. And to the lady that answers the phone usually, your condescending and passive-aggressive tone is going to keep you being just who and what you are, miserable at your miserable job.

Came and snuck our vehicle at 7 in the morning while getting ready for work. Went to get the things…read morewe absolutely needed from it and wouldnt allow us to take our CAR SEATS FOR OUR CHILDREN! Rude as hell. So over a few extra bucks your company wants to put children at risk? That says alot about your company. You will be hearing from a lawyer about this. It is illegal to keep personal belongings at a gain. And when im done with you you will just wish you given us the 2 fricken car seats. 2 seats!! But all because your money hungry assholes you want to risk the safety of children. I hope karma bites you in the ass "Lisa" that I spoke to who assured me that she would work with us on the car seats. LIAR! PATHETIC OF A COMPANY TO PUT CHILDREN AT RISK!