I came up from Memphis, TN for a visit on New Year's Eve and had problems with my car getting up…read morehere. This Automotive Sevice is phenomenal! Would you believe the work on New Year's Day! They told me they probably won't get to it till Sat. I took it over on Thursday and it was completed Friday afternoon! I was so impressed! I give them 5 out 5 stars!!

There are no words... brought in car for a tire to be fixed. They fixed it, but upon pick up…read moreanother tire was extremely flat. Got nothing but whatever. I mean if they'd called and said we noticed a problem...I would have been happy to have them repair it. I had no idea there was another problem. Maybe they just didn't notice a deflated tire.

The service department is the best! While out of town, the starter went bad in my Tahoe. Not only…read morewould my wife be stranded at home without a car, I would not be able to get home from the airport. When the service rep was told this, they said they had the starter in stock, had made the repair in less than 8 hours. A huge source of stress was lifted. They took care of us, and now a customer for life. I can't say enough good things about Baldwin Chevy.

Garry was awesome. This man needs a raise. He was able to get us in what we needed and a better…read moreprice than the big city. Thank you so much and we will be back for my next car. Keep up the great work!

When I called to see if they could look at my vehicle, I was told I would have an estimate for the…read moredamages in 3 days. 3 weeks later, and after many calls from me, including asking to speak to the manager, the estimate was finally produced. The estimate said one day of work. After another 3 weeks and a few more calls from me, they called and said my vehicle was ready to be picked up. I paid the deductible, got my key and started driving home. I noticed the hood was not aligned like it should. As soon as I hit the highway I noticed a severe vibration around 65 mph and soon after, the driver side plastic trim around the wheel well fell off. 5 days after bringing the van home it rained and the van wouldn't turn over. I had it towed the my local dealer who found the engine to be hydro locked due to the misaligned hood allowing water to pour into the engine bay and a crack in the intake manifold Baldwin had missed, filled up 3 cylinders with water. After my local dealer fixed the intake manifold they diagnosed the vibration which turned out to be a dented drive shaft, not caused by the deer collision but somewhere between I hit the deer and I picked up the vehicle. Either way, these further issues should have been found and fixed by Baldwin Ford Collision but were not and I've been without a vehicle for yet another 4 weeks.

We were rolling through town on our way to TX pulling a trailer, a couple miles up the road the…read moretransmission started shifting strangely and smoke began pouring out from under the truck. Truck has 35000 miles on it and was still under warranty. Stopped at Baldwin and they squeezed us in to take a look at it. Turns out the truck was serviced before I purchased it and they over filled the transmission and the smoke was caused by the oil overflowing. Baldwin service department made time for us and explained everything. Got us back on the road I a timely fashion. Great experience!

We was so satisfied with larry hillis and we was so thankful for are sales lady Jessica she went…read moreabove and beyond and worked hard for 5 days to get us in the right vehicle for are family and she treated us like we was family we would do business with larry hillis again if needed to!!!!

Speed of completion was poor. Difficult to get to the Service department on the phone-they don't…read moreanswer! "Fixed" things to raise the price of the repair. Started talking poorly of me as I walked out having paid already. Own your responsibility! Extremely unprofessional all around.

I asked to have a rear air unit removed from my 2007 Econoline, as well as having electrical wiring…read morecleaned up. They removed a wire I didn't ask them to, which powered all my cabin lights, and then bundled the wires I wanted removed together with a zip tie.. They cut the hose for the rear AC and "plugged" it with a bolt, telling me, I need to keep an eye on it, bc the PSI from the system could force it out. They said there's no official way to cap it off. A quick google search for "capping off rear ac in 07 econoline" returned "AC Block Off for Econoline/E-Series." My car was there for 3 weeks. I was charged $400 for this. I would not recommend this company.

My biggest regret is allowing this shop to touch my car. After 10 months of terrible customer…read moreservice and waiting patiently, I finally had to have it towed to a new shop, where they told me the amount of damage this shop had directly caused my vehicle. Unprofessional and honestly a huge waste of time. Matt is not someone I would ever recommend based off of my very negative experience.

Excellent customer service. Mike runs a one man show and I don't know how he manages it but he runs…read morethe business smoothly and professionally. Had two of my vehicles tinted, it's been over a week now and my windows look fantastic. Not one imperfection! I also have to mention how efficient Mike is with his time. He said 30 minutes for 2 windows, and that's exactly how long I waited. I wouldn't trust any other place to work on my cars.

I bought a brand new Texas Pride two-car trailer, and the first time I used it, the brake kept…read morelocking up and ruined the tire. When I called them, they told me to take it to someone local since I'm several hours away. Turns out, it had a bad grease seal that let grease get onto the brake, causing the problem. The repair cost $765.83, which the mechanic said he would submit to Texas Pride. I've called no less than eight times and keep hearing the same story. When I contacted Texas Pride, they said they'd never been reached about it. They still haven't gotten back to me, and I wouldn't recommend buying from either of them.

First I apologize for taking so long to write this review. We were on a trip to West Virginia and I…read morehad problems with my refrigerator not going to gas. I called and made an appointment with these people and we fixed it very quickly and they charged us nothing to do so I highly recommend them for service and for the way that they treat their customers

I was passing through town and knew that my car had been losing some oil. I stopped by Charlie's…read moreand asked them to check my oil and add some if needed. They got me in a bay immediately and sure enough, I needed a quart and a half. They had me ready to go in about 5 minutes, and when I went to pay them the guy said "oh no, we don't charge for top-up's" even though they new I was from Texas and would likely never be a repeat customer. I love seeing that there are good folks in the world, these are some of those!

hi my names quinton Thompson I loved working here was my favorite job outher then they had no grace…read moreperiod like most jobs I have worked I recently became a father and only just moved to poplar bluff this year and after 4/5 months of working finally got a car. I was fired due to being late so many times but those times were when I didnt have a car and walking to work most of the time and just becoming a father I wasn't getting very much sleep, I just wish I was told that there was no grace period and that it was ram through a points system which I didn't know till I finally got hired full time after 6 months and was told that I was on the verge of being fired becuase of points which I didn't know about and that's when I found out there was no 5/10 minute grace period I never was more then 10 minutes late and would still be working with a great company that I really enjoyed working for I just got done cleaning the puts pressure washing the entire out do all the grease and then I get called up told to leave