The staff were awesome. They were patient with me. Very attentive and professional. The doctor took…read morethe time to explain to me what was going on with me in words that I could understand. I'm usually nervous in the doctor's office but everyone made me their priority. If I need help,this is where I'm going.

From the owner: Affordable healthcare for all ages and ailments including pregnancy care, prompt care, ultrasounds,…read moreand procedures. We accept all insurances, underinsured, and uninsured patients. Walk-ins accepted!

My daughter went to ER after waiting at Fast Pace to Find…read moreout no tech so no Xray. They were so busy and still provided great care.

Dirty place. Computers down and never on time for appointments. Had to yell down the hall to get a…read morebathroom unlocked before my mother with dementia had an accident. Never again.

Yes I recommend. Such a great staff. Everyone is so nice. I've been here a couple times, usually…read moreyour in and out pretty quick. Quality care. If you're in need for urgent care in the area I would definitely give them a try.

This RedMed was fantastic. The only place in town that allowed us to walk-in for urgent medical…read moreattention for an injury. All other urgent care clinics and walk-in clinics turned us away because they were too busy giving covid tests to everyone and not prioritizing actual medically necessary attention for wounds/injuries. The staff here were superb, and even tho we had to wait a little while, it was totally worth it because we got the right amount of attention and care for my child's needs. Everyone there were super professional and the beside manner for both the nurse and nurse practitioner was excellent. They sent over the needed scripts immediately and we were able to pick them up before the pharmacy closed. Saved us a trip to Baptist ER in Covington, we didn't need an ER visit, but it could have ended up that way had the RedMed not been able to see him. We had previously been to the Arlington location a year ago, while the visit wasn't a bad one, the insurance and billing was somewhat of a nightmare. Hoping they have sorted that all out and won't have the same issues from this visit. We will def. be back if we need urgent care again. Thank you RedMed for making us feel valued and important!

**** I wanted to…read morelike this practice, but after multiple experiences, I can no longer recommend it. My biggest concern was that I was misdiagnosed, which delayed me from getting the care I actually needed. Everyone makes mistakes, but what turned a bad experience into a terrible one was the complete lack of administrative support afterward. Getting in touch with anyone is incredibly frustrating. Their phone automation system is a dead end with looping recordings, the voicemail boxes almost always full, and it's often impossible to leave a message. Response times are consistently poor, whether you're trying to reach a nurse or someone in billing. The billing department has been one of the worst parts of my experience. I've dealt with repeated billing errors and poor communication. In one instance, I never received a bill for a $30 copay. Instead of sending me a statement or making a simple phone call, the balance was sent directly to collections. Had anyone contacted me, I would have paid it immediately. From my perspective, the administrative side of this practice is badly managed. Communication is poor, follow-up is inconsistent, and resolving even simple issues takes far more effort than it should. I also left feeling that my visit with the physician assistant provided no value, and I got more information from a basic google search. I don't enjoy leaving negative reviews, especially for healthcare providers, but patients deserve to know what to expect. My experiences were disappointing enough that I have chosen to seek care elsewhere.

The provider we see is great with my kids . She really listens . That's where the positivity ends…read more The office staff is just plain awful. For starters they sent my child's medication to the wrong pharmacy that we have never used . That pharmacy didn't have the meds in stock . I called up there first thing and was told they would send it to the right place . I get to the pharmacy and they don't have her script . So I call back . I'm immediately put on hold for 20 minutes and then it hung up on me. I call right back and no one answers . No , I could not leave a message because the mailbox is full . So I call again and talk to reception AGAIN. I'm immediately placed on hold for another 20 minutes . Finally someone gets to the phone and says "they sent the script" I said no , the pharmacy does not have it. Can you please go make sure because my child really needs their meds. Finally comes back to the phone and says okay they're calling it in now. An absolute nightmare just to get them to fix their own mistake . Every time we go I have an appointment and every time we still wait at least an hour to be seen. Walk in's should not take priority over people who made appointments. I should not be waiting close to 2 hours with my young kids to be seen every single time. It should not be this hard to get a human being on the phone and for them to follow through when it comes to sending in prescriptions . An absolute nightmare

Very clean, nice, new and professional urgent care facility…read more Good parking, terrific staff, great location and quick to see a doctor or LNP.

This urgent care clinic was top notch. The check-in was quick and fairly easy. The staff was…read moreprofessional and thorough. I was in and out in just under an hour!

If I could give it 0 stars I would. You're already sick, so you don't need the drama. If you would…read moreprefer kind receptionists, quality care, and a shot at getting your prescriptions sent in, do yourself a favor and go somewhere else

Do not use this place as your PCP. I did, and they have made me regret it. This place is…read morecompletely disorganized. The front desk workers are hostile and rude. My PCP was off on the day that I needed her, so I had to see an urgent care physician instead who was heartless and difficult. I had to jump through hoops to get the medicine that I needed. People who are sick and in pain don't want to be lectured or ridiculed. Go somewhere else.

This is the nicest doctors office we have ever been too. We were walk in patients and we were seen…read morewithin 30 mins with paperwork and in the room seeing the doctor. She was a very nice and knew exactly what the problem was and what needed to be done. The doctor had a great bedside manner and made us feel very comfortable. All the staff was wonderful. Office was very clean and comfortable.

This place is average. It's either completely empty or complete packed, never in between. The staff…read moreare usually friendly but the doctors aren't very good in my own opinion. I usually always like the nurses, but the doctors seem to rush you and act like they really don't care about patients. It's an ok place if you have something very minor, but if it's more serious I advise you going somewhere else. I've known people personally to have some very bad doctor advice here that made them even sicker and had to go to another doctor to even get better. One pro is this is a walk in clinic, so no appointment needed.

Shannon and Shaudis are the nicest women I have met in a long time. Besides being extremely…read moreprofessional they actually listen to your concerns. I suggest if you are going to another clinic in Bono check out this clinic you will not be disappointed. You are not just another number You are treated with nothing but RESPECT. Thank You, Access Medical Staff for all your care! Sincerely, Angela

I've been with Shannon office 5 yrs she's always so nice she's saved my life and I thank all at…read moreoffice

Great providers, quick, kind, and helpful. I was seen for a respiratory illness, testing was fast…read moreand I left with very little waiting time.

My first time there I had to go to my car and fill out my paperwork electronically then be put on a…read morewaiting list. After i was called inside they asked for a credit or debit card to put on file even though my insurance covered everything. I had an acute sinus infection they didn't prescribe me anything. Didn't give me antibiotics or even a shot. A waste of my time. I left feeling worst than i did before i got there. I had to leave there to go see another doctor to get some relief. Will not recommend them to anybody