I showed up at this UPS store around 6:20 PM to return a few Amazon packages. Online it clearly…read moresays the store closes at 6:30, but when I got there, I was told I'd have to come back another time because the register was already shut down. Two other customers were also turned away at the same time. I needed to buy a box for one of the returns and was told I couldn't even pay in cash but apparently the register was completely closed before the actual closing time. If the store stops processing transactions before 6:30, that should be made clear somewhere, either on the door or online. It's a huge inconvenience to rush over after work thinking you have time, only to be turned away early. Definitely disappointing and not the level of service I expect from UPS.

I had a terrifying experience at this UPS Store on Boston Street on Saturday, August 23rd around…read more2:50 PM, and I feel other customers should know. I was 30 weeks pregnant and came in to do a few Amazon returns while my husband and toddler waited in the car. I politely asked to use the gray cart to bring in my packages. One female employee said yes, but almost immediately both female employees started sharply questioning me: "How many boxes do you have?" "Is it a lot?" and repeating that the store closes at 3 PM and I should come back tomorrow, even though it wasn't 3 PM yet. To move things along, I asked if I could start scanning the QR codes while my husband loaded the cart. One of the employees responded rudely that whatever wasn't done by 3 PM wouldn't be scanned and I'd just have to come back. A male employee who seemed new tried to help and started scanning my first return, but when a second code didn't go through, the two female employees just stood back watching him struggle, clearly unwilling to help. Feeling frustrated but still trying to be polite, I rolled my items back toward the door and said sarcastically, "Thank you so, so, so much for all your help -- you've been extremely helpful, enjoy your weekend." One of the female employees(Lexi) then said, "F-her, I'm not helping her, she's being rude." When I turned and asked what she said, things escalated. They raised their voices, said they didn't care if I was pregnant, and one of them shouted: "I don't care if you are pregnant, I will smack the [expletive] out of you." My husband came in, worried for my safety, and told me to go to the car. As I was leaving, I saw one of the female employees come out from behind the counter and start throwing our packages. Another customer in the store was so disturbed that she yelled at the employees about their behavior and later gave me her contact information to support a complaint. This incident caused me so much stress that my OB has referred me to a cardiologist. I filed a complaint with UPS Corporate (Case No. C-0319717605), but because this location is privately owned, I was told by corporate there is basically nothing they can do. I was also told the store refused to provide the video footage corporate requested, and that they communicated to the owner to reach out to me, which she has not! As someone who lives in this neighborhood and shops in this plaza often, I now feel unsafe using this location and hope no one else has to go through what I did.

Even though parking is limited, I'm always able to get parking because of the several 10 minute…read morespots right out front. Great service, quick and easy. I appreciate the neighborhood option.

This gotta be the best UPS in the immediate area hands down and they get u in and out with a smile…read more Been coming for years but parking is limited!

This is a completely different store since new management took over a few months ago. Previously…read moreyou could print UPS labels for free, which was a nice bonus. Now they charge $2.99 for the first BW page of anything, which is insane. Other UPS stores within 2 miles of this location charge between $0.33 and $0.40 per page. But the MOST insane thing happened today when I tried to ship a 1-pound package to London and they told me the cheapest option was $375! Needless to say I took my package and left. I went home and logged on to PirateShip.com and entered the requisite information, and it produced UPS international options ranging from $29.07 to $59.64 to get my package to London by Thursday. I will never return to this store unless I am dropping off a package that already has a prepaid label affixed to it, though I wouldn't be surprised if they tried to charge me for that, as well.

I used to come all time time to ship, drop off, get passport photos. Service was great, prices…read morereasonable. That was before the new ownershoo beginning Dec. 2025. Now I go and they are charging over $3 to print a single page. I get charging to print. Paper and ink cost money. Printing a single 8*10 page with a single blacl barcode on it should not cost over $3. That's truly ridiculous. Also while trying to assist me they are on a personal phone call on speaker. I can barely hear what they are saying to me over what this other person is saying to them and they can't hear me to bother to search the email I sent to them because they are too busy having another conversation. This is a grown adult couple and I had better service from the part time teenagers that used to work the front desk.

I heard nothing but good things about this small spot via the Next Door app…read more The store is tucked away on the far left side of the shopping center between a hair salon and nail shop. Went inside and was greeted immediately by a female rep. I immediately can see what I was looking for, which was a small packing box for a wine tumbler. I really didn't look around, but would definitely utilize this little place of heaven to ship items or purchase packing items. Support your local small stores.

I paid a graduation topper to be mailed and mailed with care. It arrived to my customer it was…read moremailed bent. I spent a lot of time and money on the supplies for this topper its disappointing that this is how it was handled. I'm not sure it will fit on the cap.