I can't say enough about this location. Everyone in here was so nice.! The person that did the…read moreintake information the nurses the doctor, the staff who did the scans , everyone!!! we can't thank you enough

Bad. Unsafe conditions, witnessed cockroaches in patient room, Eastside is also facing a wrongful…read moredeath lawsuit from the other year, unit manager on surgical violated a patients rights to have her legal court appointed guardian visit and stay with her. Witnessed a surgeon yell at a nurse and pound his fist on counter and management did nothing about his behavior but questioned the nurse essentially gaslighting her. My family and I won't ever be going back to Eastside..poor quality care concerning for safety and lack of professionalism displayed by management..

Okay - updating my review again! After posting my 2nd…read morereview on this platform, I was contacted by the home office, Urgent Care Group. After many phone calls, texts and emails back and forth between my insurance and Urgent Care Group, the matter was finally settled by resubmittal of the original claim. I want to thank everyone involved at Urgent Care Group, especially Rise and Izzy who were always kind and professional.

My first visit to this center. It was a great experience. Wonderfully clean. Staff was great and…read morevery welcoming. Appointment was at9:20 and they called me back at 9:20. Just a great experience. I will be back if the need arises. I Will also recommend others to go if they are in need of help. If I could give more than 5 stars, I would

Poor bedside manner, nasty office manager in the oncologist office who called myself and my son who…read moreis a stage 4 terminal cancer patient 'liars' about insurance coverage!!

This is a awful hospital my loved one has been admitted since 7/10 and not one time has his bedding…read morebeen changed nor has he been washed. His blood pressure is extremly high 179/119 last nigh one of the nursed said oh good his blood pressure is good because if went from 179/119 to 172/119 does this sound good? i have had to ask on several occasions for him to receive his medication that is suppose to be given every 4 hours which is not happening. The hospital smells like mold. i am going to take my love one today and take him to a more capable hospital

Facility wasn't open when I came to my 815 appointment. Had to wait 15 mins…read more Will edit review after interaction with the staff

the worst experience ever. it takes so long the service is so bad. I was a walk in waited an hour…read more I was recommended an appointment an hour later, came back and waited an hour an a half to come to the back just to wait another hour for someone to come into the room.

Friday afternoon around 1:15pm ... We were walk-ins (colds). After checking in we ended up…read moretransferring our co-payment credit to another Piedmont Urgent Care on Scenic Hwy ... and left. I will say that we were welcomed as we entered this facility. The young lady who welcomed us as we entered the door was great (kind and answered all of our questions with great customer service). However, it's a little embarrassing when you are asked as you enter the building "Hi, welcome to Piedmont Urgent Care ... what brings you in today?" The large foyer area is open for everyone to hear. This practice needs to be changed for privacy sake. Next, several patient check-ins were hampered by some type of malfunction. Codes that were supposed to be sent to cellphones for confirmation were not working well. We waited for a code that never came and went to the counter and spoke with another employee (who didn't appear wanting to be bothered). She seemed to be aware of the issue and sent another code (we got it this time). Lastly, we sat for about 40mins watching patients check in, sit and wait with no sign of movement from the back Clinical area). I inquired how many doctors were in ... "just 1". This was horrible... as there was a poor hollering child next to us (excruciating ear infection) along with a couple of workers comp patients and other walk-in's like us. It appeared as though there was no one working in the back at all (no doctor, nurse or anything!). No doors opening-closing, no chatter... absolutely dead silence in the exam room area. We knew we were in for a very long wait and opted to leave and headed to another Piedmont Urgent Care facility up the street with a larger staff. We will not be coming back to this location (Centerville Hwy) again. I will share that the facility was very clean however they don't appear to have the staffing needed to provide the medical services needed and in a timely fashion. I cannot recommend this facility. (Went to the other facility and my husband was seen within 10mins. We were out within an hour!!! Unbelievable. Upon arrival here the waiting room had several patients waiting to be seen. They were all taken to exam rooms. Waiting room was left empty.)

So, your girl has been a little under the weather y'all and couldn't take it anymore...! I made a…read more6pm appointment at Piedmont Urgent Care Centerville and arrived at 5:45. Though there were only two other sets of people in the waiting area, I was told they were behind, and it would be a 45 minute wait. I was eventually called to the back at 6:30, only to sit in an exam room for almost an additional hour. The only good part of the visit was my NP, Donna. She was very kind, pleasant, attentive, helpful and informative. Had it not been for Donna, I'd give zero stars if I could. During my discharge instructions, the MA told me I could purchase my prescriptions from them or have them sent to my pharmacy. I chose my pharmacy. By the time I left Urgent Care, it was after hours. The following morning, I called the pharmacy regarding my prescriptions. The staff at Piedmont NEVER called it in. Totally UNACCEPTABLE and so inconvenient, especially when you're not feeling well. Even though Donna was amazing, I'd never return to this facility. I can give a little grace for the wait time. I get it, a lot of places are understaffed these days. However, not calling in the prescriptions, there's NO excuse...

This was a biannual wellness check with Dr. G. As usual, she was concerned, caring and had my good…read morehealth in mind. The office was friendly and accommodating with scheduling future appointments.

Poor customer service, the receptionist Tonya was extremely rude, condescending, and…read moreunprofessional. This/ she should not be the first encounter anyone has if wanting to retain patients. If the doctor wasn't so amazing I would never return to this establishment!

Dr. Patricia Byrd is highly recommended .She is an excellent doctor who treats you with the very…read morebest of care, she's always friendly,kind and considerate on listening and explaining all the details of all visits. We are both happy to express we would not go to anyone else. Judy C

They don't accept new patients at this location. This location is only 5 minutes away from me…read more I'm disappointed.

Efficient ~ kind ~ caring and professional ! Clean ~…read morerespecting social distancing ! Overall a group of diligent folks with amazing customer service !

The BEST urgent care I have ever been to. I am in healthcare and I was very impressed by the care,…read moreattention and results from here. They were so nice, knowledgeable, non-judgmental and overall the best care! They also had very, very short waiting times. I was in an out within an hour. I'm so happy to have this place in my community!

You would do better going to any ER. The lady at the front desk was way more interested in securing…read moreup-front money and in receiving flowers and hugs from her boyfriend than any medical care they allegedly provide. Excessively long wait despite having jumped through myriad hoops online to make an appointment. In the exam room they have a sign demanding that cell phones be turned off (why?) while at the same time also displaying a separate QR code sign welcoming feedback (???). I left not knowing any more about my condition that when I arrived. They encourage feedback, but ask that any NEGATIVE feedback be sent directly to them. So, any published feedback is at best biased in their favor.

My daughter and I went in for a visit, and she received an antibiotic and pain meds. The NP was…read moregood; he was very thorough and nice. The nurses were good. My appointment was $210 because we don't have insurance. My daughter finished her medication, and it didn't clear up the infection. I called back to let them know and asked for a different medication. They told me she would have to come in for a different appointment and be seen again for more tests. I understand that the visit may be needed later but not to change to a different antibiotic for one time. It's not like she tried several different ones and we were on our 3rd or 4th medicine. They wanted to charge me another $210. That would have never happened at a regular doctor's office. Doesn't seem like they care about the patient just the money. The lady at the front desk told me all of this before talking to the NP which made me even more upset because she didn't even want to ask the NP.

Dr Rafeedie is amazing and staff has gotten better over the years. It's still a little rough…read moreworking with front office staff but muuuuch better!

They have some good staff - but the billing practice, front office and overall cleanliness of the…read morelocation is terrible. You will wait for ever, they upcharge and do not submit prior authorization forms in advance, so most insurance companies will deny charges. They rarely send out invoice so by the time you receive one you can not dispute the charges. Terrible run organization stealing from their clients. The oath to do no harm does not apply here.