I can't say enough about this location. Everyone in here was so nice.! The person that did the…read moreintake information the nurses the doctor, the staff who did the scans , everyone!!! we can't thank you enough

Bad. Unsafe conditions, witnessed cockroaches in patient room, Eastside is also facing a wrongful…read moredeath lawsuit from the other year, unit manager on surgical violated a patients rights to have her legal court appointed guardian visit and stay with her. Witnessed a surgeon yell at a nurse and pound his fist on counter and management did nothing about his behavior but questioned the nurse essentially gaslighting her. My family and I won't ever be going back to Eastside..poor quality care concerning for safety and lack of professionalism displayed by management..

Okay - updating my review again! After posting my 2nd…read morereview on this platform, I was contacted by the home office, Urgent Care Group. After many phone calls, texts and emails back and forth between my insurance and Urgent Care Group, the matter was finally settled by resubmittal of the original claim. I want to thank everyone involved at Urgent Care Group, especially Rise and Izzy who were always kind and professional.

My first visit to this center. It was a great experience. Wonderfully clean. Staff was great and…read morevery welcoming. Appointment was at9:20 and they called me back at 9:20. Just a great experience. I will be back if the need arises. I Will also recommend others to go if they are in need of help. If I could give more than 5 stars, I would

I was at Piedmont Eastside in Snellville for a L4-S1 spinal fusion with revision and had to stay…read moreovernight. We live 2.5 hour's away and when I came a week before my surgery for pre-op It looks like a nice hospital. My experience started off with registration then the surgery department where I met with an anesthesiologist, they were all very kind with positive attitudes I was impressed and it made the drive worth it if everybody here gave that kind of treatment. Surgery day arrives had to be there at 5:30am so we stayed in a hotel the night before. Again. registration, pre-op and anesthesia were all friendly, knowledgeable and I was put as ease that my post op pain would be managed as my last fusions they let the pain get out of control. Surgery went as expected, PACU (from what I remember) was great then I got moved to the surgery floor thats where the 3 stars come in I have been a nurse for 21 years I never tell anyone that I am a nurse unless i am asked. i understand being busy, short staffed and demanding patients and l try my best to not bug them unless i have to. The day shift crew was great. Then second shift came in started off nice for the first hour then the bad attitude started and did not stop for the whole 12 hours. I had to use the call light to ask for my PRN pain medication I know they just don't give it unless it asked for. So that's what I did to make sure my pain was under control. My pain was just getting under control and the nurse stated there is no need to ask for the first dose that she will bring on time and then I need to start asking if I need the medicine. I waited a hour and a half because I am sure she just got buy with another patient and I didn't want to be on the call light and bother her. Now I am in tears I am in so much pain so I finally pushed the call light and that's when the attitude started for the whole shift. I had alarms on my phone to remind me when it's time for meds and push the call light to make sure I did not get out of control pain that keeps me in the hospita longe. The supervisor nurse that was at the desk was always so rude saying you just had medicine your nurse was just in there and I told her well she wrote in the whiteboard in my room that I can have it then of course my nurse comes in with attitude. i will give the night shift nurse credit she did give me my pain meds attitude and all through the night and kept my pain as controlled as possible. The rooms look nice the beds are old and very uncomfortable very cheap normal patient hospital items like it looks like a 16oz styrofoam cup the tissues are so thin and course I have never seen tissues like that. No disposable wet wipes to help freshen up after surgery. I do not recommend Piedmont Eastside for the surgical floor.

Poor bedside manner, nasty office manager in the oncologist office who called myself and my son who…read moreis a stage 4 terminal cancer patient 'liars' about insurance coverage!!

Facility wasn't open when I came to my 815 appointment. Had to wait 15 mins…read more Will edit review after interaction with the staff

the worst experience ever. it takes so long the service is so bad. I was a walk in waited an hour…read more I was recommended an appointment an hour later, came back and waited an hour an a half to come to the back just to wait another hour for someone to come into the room.

I cannot recommend this urgent care facility enough. When my family member needed immediate medical…read moreattention, the staff was incredible. The facility is exceptionally clean, warm, and welcoming. This really helps lower the stress of a health emergency. Every team member we interacted with was knowledgeable, informative, and genuinely compassionate throughout the entire process. If you are looking for high-quality, professional urgent care services with a staff that truly cares about their patients, this is the place to go. #ashsaidit #UrgentCare #MedicalCare #HealthcareExcellence #PatientCare #ImmediateCare #HealthAndWellness #CommunityHealth #MedicalServices #TopRatedCare #PatientExperience #ProfessionalMedicalTeam #HealthcareSupport #ClinicalExcellence #WellnessSupport #QualityHealthcare

Friday afternoon around 1:15pm ... We were walk-ins (colds). After checking in we ended up…read moretransferring our co-payment credit to another Piedmont Urgent Care on Scenic Hwy ... and left. I will say that we were welcomed as we entered this facility. The young lady who welcomed us as we entered the door was great (kind and answered all of our questions with great customer service). However, it's a little embarrassing when you are asked as you enter the building "Hi, welcome to Piedmont Urgent Care ... what brings you in today?" The large foyer area is open for everyone to hear. This practice needs to be changed for privacy sake. Next, several patient check-ins were hampered by some type of malfunction. Codes that were supposed to be sent to cellphones for confirmation were not working well. We waited for a code that never came and went to the counter and spoke with another employee (who didn't appear wanting to be bothered). She seemed to be aware of the issue and sent another code (we got it this time). Lastly, we sat for about 40mins watching patients check in, sit and wait with no sign of movement from the back Clinical area). I inquired how many doctors were in ... "just 1". This was horrible... as there was a poor hollering child next to us (excruciating ear infection) along with a couple of workers comp patients and other walk-in's like us. It appeared as though there was no one working in the back at all (no doctor, nurse or anything!). No doors opening-closing, no chatter... absolutely dead silence in the exam room area. We knew we were in for a very long wait and opted to leave and headed to another Piedmont Urgent Care facility up the street with a larger staff. We will not be coming back to this location (Centerville Hwy) again. I will share that the facility was very clean however they don't appear to have the staffing needed to provide the medical services needed and in a timely fashion. I cannot recommend this facility. (Went to the other facility and my husband was seen within 10mins. We were out within an hour!!! Unbelievable. Upon arrival here the waiting room had several patients waiting to be seen. They were all taken to exam rooms. Waiting room was left empty.)

This was a biannual wellness check with Dr. G. As usual, she was concerned, caring and had my good…read morehealth in mind. The office was friendly and accommodating with scheduling future appointments.

Poor customer service, the receptionist Tonya was extremely rude, condescending, and…read moreunprofessional. This/ she should not be the first encounter anyone has if wanting to retain patients. If the doctor wasn't so amazing I would never return to this establishment!

Dr. Patricia Byrd is highly recommended .She is an excellent doctor who treats you with the very…read morebest of care, she's always friendly,kind and considerate on listening and explaining all the details of all visits. We are both happy to express we would not go to anyone else. Judy C

They don't accept new patients at this location. This location is only 5 minutes away from me…read more I'm disappointed.

Efficient ~ kind ~ caring and professional ! Clean ~…read morerespecting social distancing ! Overall a group of diligent folks with amazing customer service !

The BEST urgent care I have ever been to. I am in healthcare and I was very impressed by the care,…read moreattention and results from here. They were so nice, knowledgeable, non-judgmental and overall the best care! They also had very, very short waiting times. I was in an out within an hour. I'm so happy to have this place in my community!

I came here 5yrs ago for myself and received great care. I came back due to feeling not heard by my…read moredaughter's primary doctor and they were amazing they actually checked my daughter and was able to find the diagnosis and offered a plan of action. I even came in as a walk in on a SUPER busy night and I was in and out within 2hrs. Thank you so much to the staff for helping my daughter, I'm extremely grateful!

You would do better going to any ER. The lady at the front desk was way more interested in securing…read moreup-front money and in receiving flowers and hugs from her boyfriend than any medical care they allegedly provide. Excessively long wait despite having jumped through myriad hoops online to make an appointment. In the exam room they have a sign demanding that cell phones be turned off (why?) while at the same time also displaying a separate QR code sign welcoming feedback (???). I left not knowing any more about my condition that when I arrived. They encourage feedback, but ask that any NEGATIVE feedback be sent directly to them. So, any published feedback is at best biased in their favor.

Dr Rafeedie is amazing and staff has gotten better over the years. It's still a little rough…read moreworking with front office staff but muuuuch better!

If I could give zero stars for billing integrity, I would…read more I was quoted $575 for an MRI without contrast at Reagan Medical Center, which matches their publicly advertised price of $525 on their website. Yet I was later billed $1,853.00 -- over 3x the advertised amount -- plus another charge for contrast dye. On top of that, I was charged $330 for an established patient visit, which is more than they charged me as a new patient. That goes against industry norms and appears to be deliberate upcoding. The "preventive visit" alone cost me $648, far above any reasonable benchmark. Routine labs and tests were charged at 2-5x national averages, even though I have health insurance. I've filed a formal billing dispute, and I'm prepared to escalate this to Georgia's Insurance Commissioner and the HHS No Surprises Helpdesk. Patients deserve transparency and honest pricing - not bait-and-switch tactics and exploitative billing. Be very cautious if you're considering care here, especially for imaging or outpatient services. I've attached documented proof of the billing discrepancies, advertised pricing, and insurance adjustments if anyone has experienced something similar please raise your voice. Patients deserve better.