I have been a patient of this practice for over five years and feel that I have to defend it. I was…read morefirst brought to the practice by my roommate who had used their services before. As someone comfortable operating as my own medical advocate and knowledgeable about the terminology, symptoms, and treatments, I have never had a bad experience. I have brought them asymptomatic and mostly-antibiotic-resistant (of my own making; a laboratory experiment gone wrong) strep throat, a sinus infection that presented as meningitis, and many other weird illnesses that had been incorrectly diagnosed at other venues. I always felt that I was in good hands at The NC Family Doctor because no matter what degree my medical provider had, what they had that counted was enough experience to actually get the diagnosis correct! To me, that is what matters. It also matters that they listened and didn't argue when I mentioned that the initially prescribed (and correctly, too, for most cases of strep) antibiotics weren't going to work and I needed a different kind. They asked clarifying questions ("How did I know? What was my motivation for requesting the different antibiotic?") rather than dismissing my concern out of hand as so many other doctors did to all the other members of my lab who also came down with the same strain of strep. I remain a loyal patient. However, I know what I am getting myself in to and others might not. It is a teaching environment. I have had nurses-in-training administer PPD tests - with my full knowledge and consent - and as students are wont to do, they missed their target with the needle a few times. I enjoyed having the supervisor use my arm as a teaching opportunity to explain the depth needed based on my subcutaneous fat. I learned something, too! When I went to them after being in an auto accident, there was a rad-tech-in-training and once again I agreed to allow her to work on me. Again, she made a few errors that resulted in a small amount of pain. If I was a person who took less responsibility for my choices, I might blame the practice for the minor discomfort, but I elected to be the guinea pig and I knew and own all that comes with it. It is not The NC Family Doctor's fault; in fact, I commend them for providing a learning opportunity. I also understand that they have a first-come-first-served model for urgent care. I have brought many friends there who don't have PCPs and sat with them in the waiting room, listening to CNN Health News on loop for hours, until I thought my brain was going to explode if I heard the same sound bites just one more time. I understand that waiting is frustrating. But at the same time, the illness didn't schedule itself in advance, so this is how it works. I've waited just as long in other doctor's offices when I DID have an appointment because they were "running behind". All in all, I'm satisfied, which is why I am still a patient. NB: I, too, have experienced troubles with the switching of systems and incorrect entry of my data. At present, my social security number is incorrectly entered in their system, and have had to go a few rounds with tech support over the current system for distributing test results claiming my account doesn't exist (turns out you can not log in from a mobile/smart phone browser). Those are legitimate complaints, but at the same time, office administration doesn't have anything to do with correct diagnoses.

I feel so lucky to have had this office assigned to me by my insurance. Staff is friendly, patient…read moreand efficient. Betty Haswell is kind, thorough and knowledgeable. Conscientious and attentive to what will be covered by insurance. Really impressed with the level of care at this practice. Location is super convenient for me too.

When you walk in the front desk is always very friendly. It doesn't take to long to be seen, most…read moreof the times I've been it's been less than 15 minutes. I'm very glad to have Dr. Cates as my primary care physician

Well known family practice in the community & surrounding counties - caring for babies to seniors…read more Providing exceptional care - open every day of the week except major holidays. Dr Vu & his staff of highly skilled - Doctors- PA's - FNP- Nurses - receptionists- housekeepers- lab personnel- exhibit & deliver professional care. For me - the opportunity to collaborate with the provider is important & happy to say this is true at this practice. Located close a major Interstate- accommodations - YMCA - Major other routes & customer experiences -

this morning about 8:30 am i was in the cvs this blonde lady was so dam nice and her customer…read moreservice was so awesome. i will always go to cvs, i don't remember her name but her and a young man at the cashier department was very awesome. customers always remember things like this i will always go to cvs on church street. my advice is for you customer's to do the same

They were well stocked and the staff was very friendly and helpful. Managed to get everything I…read moreneeded and was in and out. Lots of specials happening. They convinced me to get the annual membership. It pays for itself and you get free shipping even on most meds. Ample parking and wide aisles making it easy to walk thru.

The pediatricians here are exceptional. However, if you don't want to feel completely unwelcome and…read morejust walk into an office to get pissed off within 5 minutes of being there I don't recommend this place. One of the check in lady's has been extremely rude. the very first time I took my children here I almost walked out because of this, but I addressed my concerns respectfully and asked that she not check my children in anymore and she didn't for a few times but now it's back to her checking them in. i called yesterday to confirm the time of my child's appointment and the lady on the phone told me 10:30 so I walk in the office today at 10:22. I'm on the phone so I wait to check in because I'm about to hang up, the lady of course goes "what's the name" I states my daughters name and she gets an attitude stating the appointment was at 10. I said I jhst talked to someone yesterday they told me 10:30. she said nope it was at 10. it would be different if she wasn't so nasty about it and maybe attempted to help find a conclusion instead of being totally rude. The inside of my daughters ear is bleeding and has been for a few days so I got her the soonest appointment I could. so now we're going to sit in the urgent care because being rude seems to be the most important thing in this office.

After fainting, the 911 team said that I needed an Emergency follow-up assessment. I rejected the…read moreEmergency Department option at our town's medical center, since a long wait was likely. Not able to find an urgent care that was open midday on a Saturday, in the town I live in, we drove to this office, after calling to see if I could be seen immediately. Since I was expected, I was seen almost immediately after I walked in. The assistant and the PA were very professional. After examination, they were confident that I did not have a stroke. They determined that I should go to the hospital in Hillsborough to more positively rule out a heart attack. (They did. WHEW!)

It is very clean and did not have a long wait time to be seen. The front desk help were a little…read morerude.

Awful place with doctors and nurses who don't care and constantly say they are busy when no one is…read morein there

Yeah they nice! But they are slow I made an appointment online for 12:45 check in at 12:30 was…read morethere on time and it is 1:07 and still waiting. Why the need for an appointment then???

Dr. Day is a caring and intelligent man. He is very popular in his locale and his waiting room…read moreusually stays full. Appointments are best, but walk ins are welcome.