Its 100% true- CUSTOMER SERVICE IS DEAD and this place is the proof. My family used to eat here once a week- NEVER EVER AGAIN. EVERY SINGLE TIME its an issue, you ask for no onions you get DOUBLE onions. You ask for fat fries you get skinny, never ONCE has there not been some sort of an issue, we come back ONLY because its the ONLY one near us for a zillion miles, that's okay though, we're done. Tried to place a phone order for OVER thirty minutes , I would call and get put on hold- which by the way "hold" means they set the phone down so you have to listen to them yelling orders and everything else in your ear. I would wait about 7-10 mins,(NO exaggeration here) hang up call back, explain I was left on hold and get put RIGHT back on hold again. By the 5th time, the response I got from the girl was "Look, we're very busy I am trying to take care of my customers your just going to have to wait" UMMMMMMMMMM WHAT DO YOU THINK SOMEONE CALLING IN SIX TIMES TO PLACE AN ORDER IS? A CUSTOMER! WHO FOR SURE HAS BEEN WAITING. This Fatburger is living proof of the lack of solid management out there, hiring piss-poor personal who just don't give a damn about their customers, or even about doing their jobs accurately. (of course I know thats not everyone!) I could hear them gabbing away as I sat there on hold, no one could even pick the phone back up to say hey we haven't forgot about you hang in there. We work to damn hard for our money, and I am not spending it at such an unworthy establishment anymore. read more

Walked into this place at 3:45 pm to order some buffalo fries and chili cheese fries. The cashier was a bit on the slow side, but it seems like she was training so I'd cut her a break though it would be a good idea to make sure your staff are aware of what you offer as she has no clue. So all in all it took about 10 minutes for our order to be placed. During that time they had already started on our order, so our natural assumption was that it wouldn't take long. Fast forward 20 minutes, a few people had come after us and they already had their food, so I got up to ask how much longer our order of 1 Buffalo Fries and 1 chili cheese fries would be. They told me they were just waiting in the chicken for the fries and it would be another few minutes. No apologies and they were quick to be rude and defensive. I sit back down and see people come in and order wings and get there food before us still. Another 15 minutes pass (A total of 35) and still nothing. The staff was rude telling us that they were putting our order together. We had to tell them to just pack it to go as well and already been waiting too long. Food was 100% OKAY. Nothing special. Definitely no reason to come here unless you're desperate and have an 1+ to kill read more

FINALLY a Fatburger thats closer to the hood. This location is pretty nice. Flat screen tv's and karaoke on some friday nights. My question is...What happen to the Baby Fatburger ? Now it seems just like its only Large, X-Large & XX-Large. Also, why is there only one size to choose from when your ordering a Turkey burger...hhhhmmmmm. Well an addition to the menu now is Chicken Fatburger. I havn't tried that yet. Overall it's still pretty d@mn gud :-D read more

Fatburger is the best. This is a real burger... biggest problem is the price.. so expensive even when you want just some type of normal combo. read more

My first and last visit to a Fatburger. The tables were dirty. The soda fountain was out of ice. It took 40 minutes to get my food (no joke...I timed it). Nothing complicated, a Cajun chicken sandwich with skinny fries and a kid's cheeseburger meal. There were about 20 people in the restaurant, no line. I was there with friends who had ordered after me. They received their food about 20 minutes after ordering. After waiting a few more minutes for our food I went up to the counter to ask where my food was. She said "we're working on it". No apologies were given, just poor service. When we finally got our food, my son's $8 meal was missing his fries and the burger was the same size as one at McDonald's. I was pissed! My sandwich was dry, barely warm and flavorless. Not even a hint of spice. The skinny fries were pretty good, not good enough to make me go back. When I asked for my son's fries they brought the fat fries, he wanted the skinny fries. The employees do NOT care and the food was nothing to brag about. If you decide to go eat there don't go on an empty stomach. They take longer than a sit down restaurant and charge just as much. read more

There may be a long line and the service is a bit slow but I think they need extra time to make the Burger really good. I asked for an original but the cashier added fat fries when I didn't order it. I think it's weird that they charge you for putting cheese in the Burger. The interior of the place is very retro and classic, and everything was clean. The food was very delicious, fries were crispy fresh. Burger was made perfectly. You can add toppings in the Burger like a fried egg for an extra buck. read more

Fatburger & Buffalo's Express - Burgers Near Me - Carson, California

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Never fails to amaze me I always get the same thing when I come. 1lb burger with cheese, bacon and bbq sauce .. seasoning on my fries, will most definitely come back. read more

I ate dinner at Fatburger in Carson, CA on 6/11/2014. I've eaten there many times before. I got a large Fatburger with fat fries and for the first time, a peanut butter shake. Good food and good service. Plus, I took photos. read more

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Fatburger of Carson - after having driven by you daily for 2 years, you and I finally unite. I'm glad we met, but I'm sure it's only a one-time deal. BACKGROUND: I used to work in Carson/Gardena and saw them clear out the property that used to be here, then saw them erect the shopping plaza. Seeing that there was a Fatburger, I always thought: "hey, I should try that place out some time". Then as fate would have it on Tuesday, a co-worker handed me a coupon - "Buy One Medium Fat Meal and get a Medium Fatburger Free" - well hell, you don't have to tell me twice to jump on that wagon. I worked late that night and wanted something to fill the gut and thought "why not". SETTING: There seems to be plenty of parking in the lot, but I chose to park on Albertoni and walk in. Immediately, I'm greeted with the Dodger game being played on one of the handful of flat screens they have going. The place is very clean and very bright, which was a plus in my book. I walked up to the register, the worker there was kind enough to call me "sir" and "boss" and was helping me through my first (and last) Fatburger experience. All in all, I ordered the medium combo with a fried egg on one medium with all the standard dressings, and one 'just the burger with nothing special added' to go. The total was $10 and some change, which made me think: "How in the world did it get over $10 with a coupon? Did the guy add something wrong? Whatever, should be good..." HITLIST: Burger with egg and fries - The egg really didn't seem to do much to enhance the experience of the burger. The burger in itself was okay, even tasty, but really nothing special. Nothing I couldn't put together myself at a weekend barbeque. The fries were surprisingly good. Crispy on the outside, soft on the inside. Pair that with the chipotle tabasco sauce and ketchup and we're happy people. Overall, the combo meal left me fed, but not thrilled. [4/10] VERDICT: It's as the two-star rating says - 'I've experienced better.' It's not that Fatburger was horrible or disgusting, in fact, it was a decent burger, but simply, I didn't experience the wow factor. And quite honestly, with Carl's Jr. across the street, I don't see why I would be coming back. If when even with coupon in hand I felt like I over-paid, I'm sure I'd be even more upset on a regular purchase. Oh, and the Dodgers lost, which really helped solidify the two-star rating. I know, I know, it's unfair to Fatburger that they get a lesser rating because of some chump baseball team, but hey - it was a factor in the whole experience. If the Lakers won the Finals on my next visit, I'm sure it'd be a 4 or 5 star rating.. hah! read more

Food was good. However, they gave the person behind us our order. They thought we Were together. Service wasnt great but food was good. I like the lemon pepper boneless wings. read more

Let me back it up to my last 3 visits which was about a month and a half ago I ordered a original Fatburger combo (well done) get home to find out it was not well done so it took me some time to want to try again because I always come to this one being that they are only ones who are willing to turn on grill and charbroil my burger I have 2 other Fatburger's about the same distance but this one will turn on grill, yesterday I chose to go I ordered a original Fatburger well done combo and 6 piece wings mild even tho I told cashier well done I walked over and told person cooking if they could make sure my burger on the grill was well done because last time it wasn't he then asked me what do I consider well done I said well done no pink he said his was medium,medium is medium not well done but anyway he made sure the young lady did well done well it was so good I went back today same order original Fatburger combo well done 6 piece mild wings and cup of chili so I tell this young man who had me stand about 5 mins before he even approached me to take my order I wanted my burger charbroiled he said out grill isn't on I said its never on but they do turn it on I said I'll wait he said it will be 15-20 minutes ( but it's always 10 minutes when owner is there) I said that's fine I'll wait so then he tells the cook something cause she looked around him at me with a dirty look on her face,as I sat I noticed the young lady from day before was coming off break so once she was back as cook I reminded her I was the one from yesterday with the well done burger so she hooked it up but my 6 piece mild wings were hot wings and the ranch was blue cheese and the cashier was the one who prepared that stuff.Its always ran smoothly when the owner is there not so good when he's not I was actually surprised to not see him there he's always there read more

I don't know what the bad reviews are about. This Fatburger has never disappointed me. The burgers are always delicious and the taste is always right for me. I've never received a wrong order and I love fries. I rate fries. And their skinny fries, drool. I want to try their veggie burger the next time I'm there! And who doesn't like a good beer with their burger? read more

Glorified fast-food. Nothing out of the ordinary. Would rather take my business to better burger joints. Staff and service are friendly but the food is meh. Burgers, dogs, sandwiches, shakes, fries. That's the menu. The upside is you can get a beer with your food. Still, not enough. read more

Trash service one other group in with us took them 45 mins to make a total of 4 burgers honestly don't understand why people can't handle a minimum wage job. read more

This has got to be the cleanest Fatburger I've ever been to. I came here w/ my lunch wingman from New Jersey and another work buddy. I've been going to Fatburger since 1981. I got the "small" burger which is really a 1/2 burger - 2.5 oz of beef (I was thinking 5 guys, who's small is a single and regular is a double). Despite the ordering misstep, I was very satisfied with the burger. My wingman appreciated the decent quality of beef they use. "You worry about those pattys that cook down and are still perfectly round." I added Chile and fried egg. The egg protrude outside of the mini bun. The Chile had a nice bite that I don't recall from previous FBs. Onion rings were a little bland, but nice texture and size. Wingman ordered fat fries (steak fries). They have "skinny" fries which are thin cut. They use cool orange plastic cones for dine in orders. It took a little while for the food to be prepared - comparable to 5 guys. The setting was very modern, with corrugated steel decorating the walls. Nice colors and pictures. Very clean. The early 80's soul music was a little loud, requiring you to almost shout to converse. We will be adding this place onto our regular lunch list. I'll go with the medium next time. read more

Love this place, been coming to this location a few years now. Food is great, only thing is they dont give you napkins unless you ask, with take out or dining in. read more

Fatburger & Buffalo's Express - Large fatburger with skinny fries - Burgers Near Me - Carson, California

Terrible customer service! I walked in at 11:47pm and the lady (manager) said that they are closed even though they closed at 12am and the doors are open! I understand that the employees want to leave but don't post "Hours of Operation" and don't follow it! After saying that she said they counted the register already even though the front cashier look shock when she said that! After I asked can I used the restroom said she that's closed as well! I don't usually come to Fatburgers but the customer service needs help at this location! If ur a manager you should honor for Hours of Operations and treat the customers right! Fatburgers please look at this review and do something about it! read more

Had the XXL burger and the death sauce is very tasty added to the amazing burger. I added cheese, bacon, mushrooms and guacamole. Only issue I had was that this was my first time in here and I couldn't find a burger menu. It's a screen consistently changes back and forth so you can't keep reading it until it goes back to the previous screen. read more

I went here on a Friday evening. I placed my order and requested no cheese on my burger. When I got home I discovered that there was cheese on the burger. I had to drive all the way back there in heavy traffic to get the order corrected. No apology from anyone. I wrote a complaint to the better business bureau but they never got a response to my complaint. The young lady who took my order and I returned it to had attitude like i had done something wrong. read more

Honestly the food was great but the customer service was trash. If you get your order taken and expect to get what you ordered, don't worry they will try to charge you for their mess up. One of the saddest situations I dealt with. I miss the old saying "the customer is always right." read more

This is by far the cleanest fatburger I have ever been in hands down! the turkey burgers had that same good old taste,this fatburger is also very large about 68 people can fit inside to be exact, there is patio with a water fountain that you can enjoy on a sunny day,the mens restroom was super clean and what make this one so special is where the condiments are is a area there full on mints...how cool. read more

Fatburger what can I say! Me and my co-worker (and fellow foodie) had scoped this place out the moment they put the sign up that they were building on here. The guys who own this place are awesome. They are always on the floor checking on their customers and ensuring that we are getting our food in a timely matter. If there are any issues they are quick to resolve them. The staff in general are nice and I have never had any type of issue or "attitude" as you get when you go to some fast food places. It's probably the cleanest Fatburger I've ever been in. They definitely work to keep it looking nice. I also love the musical ambiance. It almost has a Johnny Rocket's appeal since they place music from the 50's and 60's. Too bad they don't have a jukebox where you can make your own selections (*hint* *hint*). All in all I always love coming here because I know I will have a good experience. I do warn you to come early (before 11am) because it gets crowded pretty quickly. read more

Overpriced food. I ordered the chicken teriyaki sandwich, not to tasty and surely not special. The onion rings were burnt,dry and tasteless.. The only good thing about my meal was the milkshake. To pay $20 for this I expected a better meal than this. It was empty when I came in but they still managed to give me blah food read more

Fatburger & Buffalo's Express - See something interesting? Ya me in a fatburger...relaxing - Burgers Near Me - Carson, California

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The establishment is clean and the employees are welcoming and friendly. The food however was not fresh or made to order. The buns were hard, the meat was precooked, and the fries were cold. I love Fatburger, but I will not return to this location. read more

Fatburger & Buffalo's Express - Burgers Near Me - Carson, California

Wow! The service I got today was amazing. I called my order in because I'm a very impatient guy. But I was greeted by George. And seemed to be a manager because he was awesome. Great customer service and he had everything running smooth. I was very impressed and I hope he trains his employees just the way he works. Great job bud! My burger was delicious!!! I will definitely be back to this location!!!! read more

This location smells like hospital soap and poop. The closer you get to the bathrooms. The stronger the smell.

I really like Fatburger... so much that I only go when I got a coupon in hand. Haha It's either the Free Medium, Large, or Turkey Fatburger when you purchase the corresponding meal. The fries are bomb, so don't skimp on those. After my first run, I wasn't too impressed. Something was jacked up in the my burger. Oh yea, I friggin' hate pickles and mustard. Take that junk out of the equation and you have perfection. The burger is awesome. Just freakin' expensive. You can pick up your coupons in the Carson Venture (local magazine/ newspaper you can find throughout local businesses). You also get 10% off with a valid CSUDH or Law Enforcement ID. I'm guessing they take military too since they have a recruiters next door. read more

The service at this place is awesome Mike the owner took our order and made great recommendations. I enjoyed my wings with the mix that he recommended. I drive a semi and was able to park right outside I highly recommend the food here and the service is amazing Friendly staff and fat burger in a lettuce wrap mike recommended was delicious and very filling If we get the chance to come thru Carson ,California We will be back to see mike and his crew Ps U will love the music for the grown folks Thanks for the good meal Eddie & Yolanda Visiting from Florida read more

The venue was very nice and clean, it looks like a burger stand (diner style). It is located inside a shopping center, so there was ample parking. The cashier was so nice. She made conversation with us and was so sweet. She efficiently took our order and read it back perfectly. Unfortunately the kitchen wasn't as keen with our customizations. I was ready to devour my burger, when I noticed my top bun, and lettuce, swimming in a thick glop of mayo (gag!) Note: I hate mayo; I hate veganaise. Icky icky! If I were a lot pickier I might have thrown a bit of a fit at that point, because I was ravenous; however, I remedied it by taking off the top bun and anything that had mayo on it. Other than this, it was a great meal. Veggie Burger (not a vegan patty guys) comes with lettuce, cheese, tomato, onion, pickles, mayo, ketchup, mustard on a whole wheat bun. Vegan Burger ( my own creation) : whole wheat bun, lettuce, tomato, frilled onions, yellow peppers, pickles, ketchup, mustard, guacamole. Wash it down with an ice cold beer (like my sister did) or some a diet coke (as I did). It was very delicous. Keep in mind, you can also add jalapeños and grilled mushrooms read more

I heart the turkey burger and this particular location serves beer. The staff is friendly and there are a lot of television screens positioned all over the restaurant...making it a good spot to watch a game. I'll be back. read more

Fatburger & Buffalo's Express - Burgers Near Me - Carson, California

Terrible Experience! The fat fries and onion rings were nice! They were hot and good portions. The main burger was terrible this time. I ordered the medium fat burger and it didn't taste good. The bread was soggy and the burger didn't have flavor. I asked for no pickles and tomato's, but the burger had tomato's. I was very clear with my order. read more

I love fat burger they have some of the best burgers and the best turkey burger I've ever tasted. I love the location in Carson and the service was good. I will definitely be going back to try that triple burger challenge and get my picture on the wall lol read more

Fatburger & Buffalo's Express - Burgers Near Me - Carson, California

This is a clean and friendly place to eat. The food for the most part has been good and well prepared. The staff is very friendly. Some minor food errors, I Ike two bottom pieces of bun, or cheese when I didn't want any. Parking can be a PITA. There are several good places and the parking lot gets very full. read more

Fatburger & Buffalo's Express - Burgers Near Me - Carson, California

The food was good, but the customer service wasn't the best. Spent 5 minutes waiting for someone to take my order while the employees were socializing and completely ignored me. read more

I paid 60 plus dollars on 4 dry burgers, 1 dry sweet potatoes fry. 2 very cold and dry Onion rings. I was hoping they'd do better after not going for some time and low and behold. Very very disappointed with the way they prepare their food for the price we paid read more

Horrible service!!!! I walked in and ordered my food at 11:36am and it is now 12:06pm and I am yet to receive my food! I compliant to the shift manager and he said he was shorthanded and to please be patient....REALLY OVER 30 MINUTES AND WANT ME TO BE PATIENT!!!! read more

Same great food, but the service here is amazing! Saw some of the disappointed posts. Fatburgers may have fixed the service issue? Also, watched every customer after me get treated with awesomeness as well. read more

Great customer service

If there were more Fatburgers aound they would put In-N-Out out of business. I will always choose Fatburger over anything else. If I didn't have to drive to the border of Compton or Buena Park for them I would be there all the time. read more

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This Fatburger location is the best one I've ever been to. The food is always amazing and super fresh (Ive never had a half warm french fry) I always have the baby fat with fat fries. OMG... the fat fries... seriously some of the best fast food fries I've ever had, highly recommended. Burgers come with pickles and relish, so if you're like me, and dont prefer the pickleish toppings, ask for both off. There has been a line every time I've ever been in, just a heads up. read more