Service was amazing and food was great will come back. ambiance was amazing also! We had a female…read moreserver who was amazing and the cook was very kind. They both gave an amazing customer experience if you want some good crab this is your place.

We have dined here before and never had a problem but our server tonight was apparently not…read moreexperienced enough to even know the differences in the boil sauces used by the restaurant. We told him when we came in that we did not want our seafood boil served with the cracking sauce. My wife is allergic to the cayenne pepper used in that sauce so we knew we that we needed to order lemon pepper butter instead. He brought our order out and it was swimming in a bright red sauce. We took one bite and knew it was cracking sauce. We called him over and told him that we got the wrong sauce. He went and got the ticket and said nope that he had ordered to lemon pepper. The poor guy did not even know his food well enough when serving it to recognize that we clearly had the wrong sauce. There was no convincing him at all. We ate a few bites and then paid out to leave. That was a mistake as now my wife has a huge migraine from the cayenne pepper in the cracking sauce. This restaurant needs to at least hire staff that can know what they are serving people and clearly be able to recognize when the wrong food was delivered. We will not be returning to Cracking Crab in Amarillo on Western.

Found this place based on Yelp reviews. I haven't been here before,and it seems to be a family…read moreowned business, with friendly & helpful people from the front door to the checkout. I had the Hibachi teriyaki steak, which was served with tender grilled vegetables over a bed of fried rice. Steak was perfectly grilled, wasn't tough at all, and the sauce & seasoning were perfect. Very generous portions. Don't go here expecting fancy exterior or lavish interior decorations. Just a nice neat & clean place to eat a great meal. The attached picture is sorta skewed, that's a good sized platter and it's a big serving.

We eat there weekly and have since it opened. OUTSTANDING FOOD! from the steak to the soup to the…read morecurry dishes to the noodle it's wonderful. Always spotless too!!!!!! Don't miss this hidden jewel !!!!

I was the only one dining in the restaurant and service was horrible. No one asked about the food…read more I had to request a to go container and walk to the counter for my check. Food was just ok. The Ambience was cold and no background music only the sound of the cashier playing on her phone.

Great restaurant with some of the best food in Canyon! Good prices for the amount of food you get,…read moreand good service

Came here on a recommendation, and we were pleasantly surprised…read more Restaurant was very clean, staff were friendly and helpful. Food was delicious! We will be back when in the area.

The service tonight was awful! I arrived with a party of four people ,we were directed to "sit…read moreanywhere" by another staff member . we waited 30 minutes ,and were not given drinks or menus ,or even spoken to by the waitress . They gave several people that came in after us menus and drinks . This was very disappointing considering we are frequent visitors ,their service is not usually like this . :(

Yes, sushi in West Texas can be a little scary for obvious reasons BUT this place completely…read moresurprised me! The sushi was fresh, delicious, and actually exceeded my expectations. Everything was flavorful, beautifully presented, and you could tell they take pride in what they're serving. The only thing I will say is that my dad is in a wheelchair, and the entrance could definitely be more accessible. It was difficult getting him in and out, so I'd love to see them make that area easier for wheelchair access. Other than that, great food and a great experience! Definitely one of those places that makes you forget you're eating sushi in West Texas. Highly recommend!

We placed a pickup order through Toast at 5:54 PM with a promised pickup time of 6:30 PM…read more We arrived at 6:35 PM and were told the order wasn't ready. When I asked when it would be ready, the hostess said she didn't know and asked us to wait in the lobby or in our car. We waited with our young children until about 7:05 PM before asking for another update. Instead of providing an estimated wait time or apologizing, the hostess immediately told me that there were a lot of orders ahead of ours and that I needed to understand they were busy. I had approached politely and was simply trying to find out when we could expect our food. When I became frustrated, she said she was "just the hostess" and that she and the server were only trying to help by asking what was in our order. I completely understand that restaurants get busy and delays happen. What was unacceptable was the lack of communication and the dismissive customer service. No one could tell us whether our food would be ready in five minutes or another hour. Because we were traveling and had young children with us, we couldn't continue waiting indefinitely. We ultimately requested a refund and left without our food after waiting more than 30 minutes past the scheduled pickup time. Delays are understandable. Poor communication and treating customers as though they're unreasonable for asking for an update are not. I hope the restaurant improves both its pickup process and how it communicates with customers when orders are running behind.

I used to love to come to Amarillo in college and after to have my kabuki. Unfortunately, it…read morechanged many years ago. I kept going just because it brought back such good memories. I love the food. I went this year for my birthday and it was awesome so hopefully we're on the right track. I will have to try again soon!

Very good service. And the food is amazing. This is one a few places that hasn't been ruined by…read moreinflation. The portions are well worth the price.

I love coming here but taking a bite with glass in it was a little crazy, service when picking up…read morefood isn't always the best but we do love the rice and come often. Glass should never be going in food and if we would have eaten it there would have been so many more issues

Great atmosphere, it was a first time for me! My wife and daughter had visited before and they…read moreloved it! The sushi was excellent, the service was prompt and friendly! Will definitely go back!!

Jute food tasted great the service was extremely fast I'm really glad ljs was packed so we looked…read morefor something else and it was great

The Service, Ambiance, and Food all on point! The music was much needed and absolutely loved this…read morelittle escape from the Chaos. Definitely will be nee favorite in the neighborhood. Walked out with a full tummy and blessed heart.