I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

I highly recommend using service this business offers!!! Now, after project has been completed, I…read morecan say for sure Erik will do a great job, no matter what it'll be! I saw him working - in addition to knowledge and experience he has a good working culture, and you'll rarely find it these days!!! He did a complete A/C system replacement for me. He quoted the project and after that explained all the details I was asking about (even I was asking quite a bit more than a usual customer would). As a result we slightly corrected his initial standard proposal to better fit my not quite standard case. His price was sure better than those big companies estimated. After being a customer of Allied Air Conditioning and Heating Corp. for 37 years and watching deterioration of service level there as well as a price increase I'm switching to ThermPro Heating and Cooling on a permanent base for all my HVAC needs. I can see that here you can talk it through and find solution (possibly even not a standard one) that will fit your needs and checkbook. Corporate America does not operate this way (it just cannot) - they have a set of rules and some company standards that they have to be within, but I, as a customer, do not care about. In addition to all I see that if we, consumers, will not support businesses like this one, we will be paying more for less service. So I strongly encourage you to consider ThermPro Heating and Cooling for all your HVAC needs! And I thank Erik very much for the good job he's done for me.

Erik was great--he was professional, knowledgeable, and customer-centered. My AC system wasn't…read morerunning, but he was able to fix it in under an hour and at a very fair price. Even after he diagnosed the problem, he checked on the rest of the system to make sure everything was functioning and explained what he was doing and checking for. I will be using ThermPro for any HVAC issues I have in the future because I know the job will be done right and priced fairly.

We just purchased a home in Crystal Lake earlier this Spring, so when the AC started sporadically…read morequitting on us, we were crossing our fingers that we weren't going to have to spend thousands of dollars (and at least a few sweaty days in August) on a new AC unit. When the AC stopped working on a Saturday when the temps were in the 90s, I decided to call Wally's hoping they would be able to send someone out on Monday. To my pleasant surprise, Rick Novak was at my house in less than an hour. In addition to being able to quickly diagnose and fix the issue with the AC, he was a genuinely friendly guy that was a pleasure to deal with. He had the AC working in no time, and reassured us that the unit was in overall good shape and wasn't in danger of needing replaced in the near future. Thanks, Rick!!

STAY AWAY.Charged $506.00 for one man 45 minutes to repair dripping pipe.Then Rick comes and makes…read moreout large bill.Im quadrapalegic and my room is right across from basement stairs but he wouldnt explain the charges to me.He took advantage of my 90% blind wife to write check.Bill says for parts $198 for air vent and$50 for 12" pipe to stop leak.Then charged 2 hours labor for 2 men when 1 man did complete job in 45 minutes.I looked up exact air vent from supply house for only $16 and he charged $198 for the part.This part just unscrews and screw new on in,maybe 1 minute.This is elder abuse.Rick wont answer calls or reply to messages.I do have photos to back up my complaint about this thief.Charges for labor and service call were outrageous.Very evil man.Stay away,do not trust this company.

Was looking for a company to clean and check my furnace for the upcoming winter. I read a review…read moreand decided to give MG Mechanical a try. I've never been happier with the service they provided. From the friendly Melanie who set up my appointment to the friendly and professional technician Omar who was very punctual and knowledgeable. The job was completed in an hour and Omar assured me that I had many years left from this furnace. I would highly recommend this company to anyone looking for a fairly priced and professional job well done.

Just moved into our new home and after 7 days, our AC quit working. After my husband had called a…read morefew HVAC companies in the Woodstock area and seeing his frustration level rising, I decided to try. I reviewed MG Mechanical ratings and like what I saw. I called and Melanie (the person who takes the service calls and handles scheduling) was super amazing and very professional! Unlike everyone else who told us that we would have to wait hours or days, Melanie had someone at my home within one hour. The tech that came out was equally amazing, professional and efficient. He had our AC fixed in mins and ensured that the system would continue to run well. The cost was very reasonable, as well. I would definitely recommend the company to anyone needing HVAC services.

Outstanding Customer Service every one works with you. Day of job Alex and Jeff were fabulous…read more They let me watch them work I've always been fascinated with how things work. Mid Oct 2024 they moved my 3ton A/C unit over and further from house making it easier for me to keep clean. It's taken me some time to write this review as I'm still recovering from surgery. Come Spring or Fall I'm planning to renew my maintenance contract. They come out twice a year to check HVAC and clean everything up. Again outstanding Customer Service every one works with you. END RESULT very happy customer. Highly recommended!!!

This company is GREAT! After another company replaced my furnace and messed it up by miss matching…read morethe plenum size and furnace I got McHenry to do it. The other furnace was crap and only lasted a year before the blower failed (because of the pressure miss match caused by the plenum mismatch). They replaced the furnace with a good one, AND got it up off the floor like it SHOULD have been. In addition to correcting the plenum, they put a NEW and correct filter housing on it. That doesn't seem like a big thing except the prior company had some dummy install a filter housing with the screws facing IN to the slot where the filter sits making it a real pain to replace. So ya, I definitely recommend them.

Fast, communicative, thorough, and honest, all for a great value. Angel arrived as scheduled,…read morediagnosed the exact problem, gave the timeline for repair, and everything was done as promised. Part was replaced and heat was back on in no time. Trust the Yelp certification, Cook's will be our go-to for our HVAC needs.

Right before our last heat wave our AC went out. The owner came out that light to take a look and…read morequote us. The next day the tram came out to install a new AC and we haven't had any issues since. Don and Brian were both very knowledgeable, friendly, professional, and quick. The quality of work is worth the money; great value.

I don't know how they have so many good reviews. There seems to be 1 tech who is very good and can…read moreactually fix the problem. But they always try to send a cheap laborer first who can't fix the issue and sometimes even leaves having made the issue worse. Then we have to call again and again and they keep sending someone incompetent out. I'm sure my landlord uses them because they're cheap. Routine stuff like installations have been no problem, they just followed a manual but after installing that unit they left it making an extremely loud whistling noise all over the house. Anything complex like finding the source of loud noises etc. to fix they cannot do it.

Extremely happy with the whole process. Installed a new furnace, air conditioner, air filter, and…read morehumidifier. Very nice people and are helpful in so many ways.. I would recommend this company to everyone I know. Their expertise in installing a new furnace and air conditioner unit was fascinating to see. These two gentlemen were polite, professional and worked very hard to make sure that this job was done to its finest profession. Great service and great work. Work was done quickly and efficiently. I was very pleased with the whole process. I will definitely be using GSHA Services in the future.