Fast, communicative, thorough, and honest, all for a great value. Angel arrived as scheduled, diagnosed the exact problem, gave the timeline for repair, and everything was done as promised. Part was replaced and heat was back on in no time. Trust the Yelp certification, Cook's will be our go-to for our HVAC needs. read more

Right before our last heat wave our AC went out. The owner came out that light to take a look and quote us. The next day the tram came out to install a new AC and we haven't had any issues since. Don and Brian were both very knowledgeable, friendly, professional, and quick. The quality of work is worth the money; great value. read more

Having my furnace fail on a sub-zero night was not fun but I am so glad I called Cook's. At 8:30 at night they tried to help by troubleshooting the issue over the phone and when that didn't work they were out the next morning. Fixed the problem and at a very reasonable price. I will definitely be using them for all my HVAC needs going forward. read more

Replaced our furnace and AC unit. Very competent, fair pricing, easy to work with, good support crew, someone I trust.

Cook's Heating & Cooling has been helping us for years, including the install of our hot water tank and boiler in our Lincoln Park home. The work has always been neat and clean, and Don explains what he is doing and why, along with providing maintenance tips going forward. If you're looking for a personalized, family owned business you can trust, call them! read more

So grateful for this company! They sent two technicians out to fix a furnace problem. They diagnosed two issues and had to drive elsewhere to pick up a part. They were so quick, came back promptly and resolved both issues same day. They didn't even charge for the time to retrieve the part, and they charged a very fair price. Usually I feel gipped by contractors, but again, this is that rare amazing, honest, and knowledgeable company . read more

After many years of working with this company, the last year has been awful. Does not return calls , finally got some one to speak with in the office, sent a furnace repair guy when our boiler was broke. (We know the difference as our home has both). The service tech kept taking on the phone to Don the owner as he did not know what he was doing, charged $400 for nothing. The next morning not only was the heat not working, the basement flooded! The Tech they sent did NOT know what he was doing. Nice enough but not a qualified service tech . Kept insisting he had to check the furnace but it wasn't the problem. However, he must have done something to our furnace as now we have a broken humidifier. Requested a refund which Don (Owner) finally agreed to, in writing, then did not credit our account so we had to contest it with the credit card. Pitiful service. They, of coarse, try to say we called for furnace service. We did not. They took no accountability to remedy situation or the fact the service tech was unqualified for boilers or furances. Never use this service. Don talks a good game but they are not the company they once were years ago. Very, Very disappointed read more

If I could give more stars, I would. Our AC unit lasted 25 years and it was time for a new one. I try to keep my business local and this was a great call. The first person to come out was amazing. He showed and explained everything he was doing. It was time to go with a new unit. The guys that installed the new unit were equally amazing. I would never think use anyone else after this experience. The pricing was very fair and there is also financing available. So professional and courteous. Great local, family business! read more

I manage a Construction & Restoration company here in Chicago. Furnace went out in the dead of winter at my personal home. My HVAC contractors were unavailable at the time. Don and his wife are fabulous, they worked with us after hours and over the weekend to get a part for our furnace. Don spent many hours trying to figure out, then find the part, then get the part, and finally, install the part. This took 1.5 days. (that's FAST) Don is a good man, a trustworthy contractor, and a good business individual. I will always call them for my personal HVAC needs - and I would love nothing more than to use Cook's Heating and Cooling as a sub-contractor for my company. I deal with different contractors every single day, and finding someone, or a whole company, with good business ethics and practices is NOT easy - I have found that with Cook's. If you want to not be robbed, and to have a truly good experience, Call them. read more

Great service and prices! Excellent people! Excellent service good communication our new air conditioners what is the exact same as other local HVAC providers but about 25% less cost read more

Hard to get someone on the phone. If it's an emergency and can't get someone then you have to leave your name and number. Not acceptable.

I have used Cook's 2x now and am very happy. Their team has been very helpful and take time to explain their maintenance procedures. I highly recommend them, especially if you do not have a heat pump system. read more

Last June my AC was not working. I called another company (4 seasons) and they recommended a repair over a replacement. Given they did a so/so job with my furnace (per the inspector) I called cooks for a second opinion. There was nothing wrong with the AC. It was a dirty filter! 2 summer seasons later it is still humming along. Reason 1: honest Today I called to get a copy of the work that was done to give to a potential buyer of my home. Reason 2: responsive. It was in my email in less than 2 min as she promised. read more

The absolute best! Professional, responsive & honest - we will never call anyone else again. They got our heat back on over the cool Fall weekend and within 36 hours of the call. No "diagnosis fee" - they will come out, take a look and tell you what they think. Give them a call - with an older house we've met just about everyone and they are all great. We trust them to tell us what's what. read more

Just moved into the area and glad I found Cook's heating and cooling. I had a very different zoned setup here with a lot of additional add ons I was not sure how to use/maintain. Don and his son showed up and took the time to walk me through all HVAC components, made sure I know how to use/maintain everything, and identified any potential concerns. Also fixed a thermostat issue during the visit. Great family business and would recommend read more

The owner came out on a Saturday and fixed my air conditioner fairly quickly and at low cost! He explained how air conditioning works and what went wrong. When it comes time to replace my old unit I will be having this company do the work. This is my go to heating and air company from now on. read more

3 different HVAC companies came by to check out my AC and told me its a lost cause and to replace my ac/furnace. I then reached out to multiple companies for quotes on a replacement - Cooks was the only one that looked at the actual issue again and got me going again - for no cost - without upselling me. Highly recommend them for being clear and honest read more

I wanted to upgrade the humidifier in our downtown Chicago condo so that we could control it remotely when we travel. We have had a Nest with its remote app for a decade for heat and AC, but it did not control the old humidifier. Our renovation contractor hired this company for this task. Don recommend switching to the new ecobee thermostat which handles accessories well. We agreed. To be clear, this was not a typical installation. High rise building, central chilled water for AC, baseboard heating, vented Humidifier with 2 building mandated safety relays to prevent severe condensation issues. Certainly not a simple setup. Don couldn't get it working on his first try. He said our wiring was faulty. The building engineer said it's not faulty, just more complicated than a residential install. He offered to walk Don through the wiring and relays and is onsite from 6am til 2pm every weekday but no one called him. Don said he got everything working on the second try but was taking a loss on the labor as he passed on only a fraction of his extra hours which we appreciated. We moved back in a month or so later to find that not only the humidifier didn't work, but neither did heat or AC. After multiple calls and emails requesting a callback or a visit, he finally called and said he was too busy and didn't have the manpower to help us, but he would credit back $300 of our $1800 labor charge. My new installer needed about $400 worth of time to assess and then rewire to get the heat and AC working again, and another $300 to get the humidifier connected to the new thermostat and safety relays. All now works well and I can control all 3 components from the ecobee app. I can only speak to my specific install and I fully understand that it wasn't a typical single family home system. My problem is that he refused to take advantage of expertise offered, blamed it on the building wiring (the next guy was able to make it all work), and then went unresponsive and bailed on us. If he had either a) looked at the job and passed on it, b) realized it was more complicated than he thought and accepted free assistance from the "home field" expert, c) responded to our requests for help quickly instead of waiting days, or d) apologized and committed to make us whole financially when we had to hire someone else, then I wouldn't have felt the need to post this review. We did not have a good experience using this company to upgrade our humidifier. Our contractor did step in and make us whole financially. read more

Highly recommended! I can't tell you how many times our hot water has gone out in the past. We have a boiler system and have had many problems over the past year. After working with 2 local HVAC companies, who were unable to correct the problem, I contacted the boiler manufacturer for a recommendation. This led me to Cook's Heating and Cooling. Don was out the very next morning and it was determined that the prior 2 companies had done incorrect work. It took a couple of trips to get it fully working correctly, but I am confident that the work was done correctly this time. Don was very through and explained everything that he was doing. We plan to use them for future HVAC needs. read more

Had an issue with our a/c unit. They were responsive, quick and knowledgeable. It's hard to know who to trust on a topic you know nothing about, but I feel that this company is trustworthy and honest. read more

Cook's Heating & Cooling are amazing!! Don came out to quote me a new 3 ton air conditioner and came in over $1000 less than another company. Angel arrived promptly & quickly (& politely) and in under 3 1/2 hrs we are up 'n running! The BEST!! read more

I called Cooks on a Saturday afternoon after my heater had gone out. Lisa was so nice over the phone and suggested a few things to check before finding someone. She told me she would call me back if someone was able to come out, I expected to wait some time so called a few other places, but she promptly called me back and told me Don would be here within the hour, which he was. He took the time to explain everything to me, we unfortunately had to go with a replacement but his team came out Monday morning, finished the job on time. His team also took the time to explain the new setup to me before leaving. I'm very happy I found them and beyond satisfied with their responsiveness. read more

Cook's is my go to contractor for all things HVAC and water heater. Have used them on AC this year and last, replaced water heater this year and a fee other jobs. I trust them 110%. They also explain what they are doing and how you can do things (esp maintenance) to save money- even at the expense of their guys coming back. read more

Another quick response and repair from Cook's. They were honest and reasonable cost. They really try to get a service tech out ASAP. I'm so thankful for this business and highly recommend. read more

During the busy season they kept in touch, were responsive and provided top notch service. I have a pregnant wife and a 14 month old and called them on the hour. Lisa was very attentive and gave us numerous status updates and Don was straight to business when he arrived for service and fixed our issue quickly. They c run an honest, family run business and I will be using them for all my hvac needs from here on out. Top notch, A+ service all around read more

This is by far the most professional plumbing company. World class customer service and these guys will bend over backwards to make sure their customer is satisfied. They will not leave until all work is complete, everything works, and the customer is happy. They're one of the few companies left that you can truly trust and their dedication, knowledge and experience is by far beyond my expectations. With no doubt and with all honesty I will definitely recommend Cook's Heating and Cooling to all my friends. These guys take extreme pride at what they do and it definitely shows. read more

Our furnace broke down last Thursday. And I called Don for a second opinion. He's experienced and genuine. We were told exactly what the issue was and we hired them to replace a brand new furnace for us. Due to the terrible weather this week, they were able to get us the furnace before the snow storm. Really appreciate their efforts and great work! read more

I'm disappointed!! They didn't fix the problem & left me stranded after paying $160! My AC went out on a 90 degree day. Don came out Monday afternoon, he said our AC unit looked good but he added Refrigerant because it was low, he charged me $160 and left. It was OK for a few days but the next HOT day it stopped working again. I called Cooks again and they said they'd call me back... but didn't. I called back AGAIN and they said "you need a new AC unit". I was disappointed but I said "OK, can you give me a quote" I haven't heard back. I called back AGAIN to ask about the quote but still didn't hear anything. I guess they don't want my business I called another company to come out. He said we needed a new capacitor. He replaced it on the spot and so far so good. IF i need a new AC unit, i wont be using Cook's I wanted to like a family business & he was nice when he came out.. but he didn't stand behind his work and left a customer hanging. read more

Where to begin? Don Cook is very honest and professional. Two years ago we built a single family home in Lincoln Park by a reputable design/build firm. After the close we discovered our home was not built with an adequate size water tank, boiler and even booster pump. Imagine the frustration! We had many vendors inspect the situation and all were in agreement that the three items were under-sized for our home......in which we were constantly running out of hot water, and did not have enough water pressure....not to mention what would happen if multiple showers were running at the same time. We are extremely happy that we chose to resolve our issues with the help of Cook's Heating and Cooling. What I like most about Don is he is knowledgable enough to plan ahead for the appropriate demands of the system....first with PEN AND PAPER. He then openly discussed the issues with us, and made appropriate calculations and recommmendations of which brands to use. He actually cares, and wants to make sure we are happy with the result, and we are. He executed the replacement of our water tank, with a corresponding adequate boiler, and also replaced the booster pump such that now even when we have guests visiting, the water pressure doesn't get lost when multiple showers are running, and we have never run out of hot water! His work was neat and clean, and he explained the system in basic terms for the consumer/home owner to understand how to maintain it. Thanks so much Don! We highly recommend you. read more

Honest, reliable, upfront and affordable. I've had too many places charge just to show up. Cooks doesn't do that. Will absolutely use again.

It seems like it is impossible to find good and reliable contractors, but Don has twice shown himself to be the exact opposite. If he says 9a, it's 9 or he'll call you and let you know he'll be 15 minutes late. He's a straight shooter and instead of trying to sell me something, he'd rather fix the problem and help me keep what I have in the house. He's also VERY reasonably priced. So in short.... prompt, honest and reasonable. What more do you need? read more

I have an older (25+ years) AC unit that began to ice over on hot days. The issue was a stuck TCV that required a bit of effort and knowledge to diagnose and repair. Given the age of the system, every other HVAC shop went directly to recommending replacement. Cooks repaired the system and (correctly) recommended keeping the existing system vs replacement. Honesty and professionalism is in short supply in this industry and I heartily recommend Cooks read more

My family is grateful to have a great HVAC company in the area. Furnace went out during a cold Sunday we contacted Cook's within 30 mins they came out to try and resolve the problem. Don was able to identify the issue and unfortunately the part was not it, but he had his rep come out first thing the next morning to fix the problem. They showed up at exactly the time they said they would. Within 30 mins problem solved ... they also offered some recommendations, but never felt pressured to purchase something. My family and I will continue to use them now that we are in the neighborhood. Thank you to Don and Ed. read more

Eddie from Cooks came out and took care of our issue. He did a really good job and was nice to work with. Why not 5 stars? I dislike appointment windows greatly. read more

Cannot say enough wonderful things about this company. Don came to our house at 11pm to address an ongoing issue with our AC unit. He did what he could that late at night, and was back the next day with a new part to finish the job. Everything is running smoothly and we have had no issues since. Lisa is wonderful and was prompt in her communication and follow ups. Highly recommend Cook's! read more

We had Cook's on two recent occasions. Both times they were able to come with in few hours and address the heating issue. First time - it was a Sunday. They had to replace a furnace switch. On the second occasion, we already figured out and addressed the problem ourselves(intake and outflow vents were blocked with ice and snow and we cleaned out, reset the furnace switch) by the time they showed up. However, we were still happy to pay for the visit due to the promptness and courtesy of service. The guy double checked everything though. Reasonable cost, courteous staff both in office and on field. read more

Tremendous company Lisa, Don and all of their technicians are a pleasure to work with. There Charges are very reasonable and they stand by the work. I would highly recommend Cook Heathing to anyone. read more

Very professional and responsive to my request. Thank you for being thorough and explaining things clearly!

Cook's has serviced my furnaces and AC units for the last two years. This summer I called them for an intermittent issue with one of AC units blowing fuses in the furnace. They spent most of a day logically troubleshooting the issue until they determined it was the compressor after changing and testing all other choices. Rather than make an expensive repair on my old system, I asked for a quote to replace the faulty one and for both. The price was great so I had both units replaced with new Trane systems. They knew I needed an AC unit and was essentially in a bind and yet the price was still excellent. The work was done quickly and professionally. They are honest and answer your questions without being condescending or bothered. I really cannot see myself using anyone else in the future. read more

DO NOT PAY ATTENTION TO THE NEGATIVE REVIEWS! I am so impressed with Don Cook! He was going to fix my 96 year old father's furnace because it wasn't heating his house on a very cold day. But, prior to his arrival, we changed the batteries in my Dad's thermostat & that seemed to fix the heating problem. While I was a bit leery about canceling Don's service call, my father insisted I do so, saying it was going to be an unnecessary expense for him - a man on a limited income. Don suggested he could still stop by & give the furnace a quick look, which would alleviate any concern I might have that there might be something else wrong with the furnace besides the thermostat needing new batteries. I explained that my father didn't want the expense of a service call, and this wonderful man said he would not charge Dad if no repairs were needed. After Don checked everything, he said the furnace was working fine & there was no charge. (Luckily, he even noticed I had replaced the furnace filter upside down!) I then suggested that since Don was already at the house, he might as well perform winter maintenance on the furnace. While he could have easily charged my Dad for that service he was honest & said that wasn't even needed! Because my encounter with Don showed him to be an honest & knowledgeable person, I felt compelled to write a review & let others know about his integrity. I will definitely use only Cook's Heating & Cooling for all my future HVAC needs. read more