I got chunky highlights and the staff delivered!!! It came out so good and was such a nice…read moreenvironment. 100% will be going there again

Came here 4/21/26 based on high ratings for a special occasion. I asked for a brunette base,…read morehighlights, and a haircut. After 5.5 hours and $350 + tip, my gray hairs in the front were still completely visible--the main reason I came in. When I brought it up, I was told I should have specifically asked for gray coverage, which should be part of a basic consultation or at minimum asking the client if this is something they want. I also had uneven, patchy highlights. I returned the next day for a fix, requested a different stylist, and was denied. They said the same person could fix it all they needed to do was tone it down a bit, and cover the greys The "correction" resulted in my hair being taken darker overall, with the highlights essentially gone. I paid for highlights and left with dark hair. They told me eventually it should lighten down but I'm not seeing any improvement it's still really dark. To make matters worse I also left with visible dye on my forehead something I wouldn't expect after paying this price at a salon. Very disappointing experience and not one I would recommend I honestly wanted to cry. I really would have expected a partial refund or a proper correction by a more experienced stylist.

Joel is a life saver! I made the mistake of trying to go blonde myself and make a huge mistake…read more However Joel did an AMAZING job fixing my hair and keeping it also healthy! I've had negative experiences at different salons. But Joel made me very comfortable and gave me the balayage I wanted on my dark Asian hair. I will be coming back now!

Amazing staff and beautiful work! I got a hair cut, nails and lashes, so happy with the self…read moreimprovements. Will be back for a hair treatment and lash fill!

Rafi is incredible! He's absolutely talented, kind and so easy to talk to about what you're…read moreenvisioning. You need to make an appointment for sure!

Best color I've ever had! I've received so many compliments and absolutely love how my hair turned…read moreout. He gave me exactly the color I had been looking for and this was actually the third salon I went to trying to achieve it. He was also super friendly, easy to talk to. I'll definitely be going back whenever I need another color! One thing to note, he is located inside Susan Alan Salon. I got a little lost lol

I cannot say enough, good things about Beauty Town, and the amazingly Lee she does such an amazing…read morejob every time I absolutely love her. And her services she's so talented and caring. and truly takes pride and what she does. I truly love how she to have found someone. I always feel so happy and beautiful when I leave her shop also im so grateful I have found someone incredibly talented But also makes the whole experience So enjoyable so if you're looking for someone just as me Beauty Town a place to be im definitely a lifer thank you Lee for giving me your time to make my hair look so beautiful .and fleshia doing my eye lash lift I must rant about her as well the time she takes for your lashes to bee real and look incredible as well thank you

My wife wanted to stop by this store tonight while we were inside Northridge mall because she…read morewanted to see their hair extensions option. I believe this is a recent new store next to Build a Bear. When we came tonight, they were not busy at all. We were the only customer inside so the moment my wife walked inside, a lady came to help her. My wife told her she was looking for hair extensions for our maternity picture soon and also our baby shower. So she told my wife to take a seat and started showing her the different extensions. There was no charge while she was doing this and my wife was there for maybe twenty minutes. She give her a quote on how much it would be and my wife like the prices. They open earlier on the weekends if needed but you need to make an appointment first.

Nancy is an exceptional colorist and stylist, I have brown hair and I always leave with natural,…read moreblonde highlights. She truly understands hair and takes real pride in her craft. She is the kind of stylist who actually listens to what you want and delivers. Beyond her technical skill, Nancy is an incredibly hard-working person. She is meticulous, thoughtful, and brings her full focus to every appointment. And on top of all that, she is just a genuinely lovely person. I can't recommend her highly enough.

I met Nancy around June/July of last year when I was dealing with significant hair…read moreissues--breakage, dullness, and poor coloring. Since then, she has done an amazing job transforming my hair. It's become much healthier, is growing well, and she gets my color exactly right every time, which I absolutely love. Nancy is incredibly patient, attentive, and truly listens to your concerns and goals. She never pressures you into services or products; instead, she takes the time to clearly explain what will benefit your hair--and what to avoid. I really appreciate her honesty, attention to detail, and the care she puts into her work. I always feel a little embarrassed walking in with my hair looking messy, but I leave feeling absolutely fabulous every time. She is definitely my go-to stylist for all my hair needs. I highly recommend her to anyone looking for a skilled and thoughtful stylist.

I've had a wonderful experience every time I've connected with this salon. Their customer service…read moreover the phone and through text is always warm, professional, and kind. I look forward to finally getting my hair done here soon because I already feel so well taken care of. The owner, Veronica, runs the suite with such professionalism. Five stars well deserved!

This salon really stands out in the middle of old town Chatsworth, we really needed something…read moremodern and aesthetically pleasing such as this beautiful salon. Super clean, smiling and welcoming staff. Had my hair done by Morgan who far exceeded my expectations, she was extremely accommodating and really knew what she was doing. So happy to have found a new salon nearby!

Today was my second time visiting this location, and I can confidently say I'll continue coming…read moreback! I've been seeing Cass, and he is absolutely amazing. The first time, I randomly booked an appointment and hoped for the best--and I got very lucky because Cass truly knows his craft. I've been trying to grow my hair, and he's made recommendations that have genuinely helped. I used to get my hair done regularly, but after several negative experiences with past stylists, I gave up and started box-dyeing it myself. After coming here, I finally feel comfortable trusting someone with my hair again, and I'm so happy I no longer have to do it myself! I showed Cass a picture of the color I wanted, and he nailed it to a T. I highly recommend booking with him! The location is also great, with tons of parking, and the salon itself is very cute and cozy.

The best place to get your hair done. The vibe is immaculate…read more All the staff are very friendly

I just had my second appointment here, and I couldn't be happier!…read more From the second you walk in, everyone is so welcoming and kind. The salon has such a great vibe, and you can tell they genuinely care about making every client feel beautiful. Melissa does my color, and she is incredible. I've never gotten so many compliments on my hair color in my life. People are constantly stopping me to ask where I get it done. Gina does my extensions, and they are absolutely flawless. Together, they're the dream team, and they make me feel so confident every time I leave. What I also love is how attentive they are. If I've ever had even the smallest concern, they take care of it right away and make sure I'm completely happy. That kind of customer service is rare. Their pricing is fair, their work is amazing, and I recommend Melissa and Gina to anyone who's looking to love their hair and feel beautiful. I'm so glad I found this salon!

In particular, Jovan is truly gifted when it comes to extensions and color! My hair is…read moreunfortunately quite thin and as it gets long, it gets scraggly. This time instead of rocking extensions for length, Jovan decided to try it just for volume. I don't usually like to post photos is myself but to see an example of what she can do- see pics- I will never go to anyone else for my hair!!!

Linda is in a league of her own. She's a miracle worker for hair and truly a woman of integrity…read moreand class.

Customer service needs improvement one person there and only takes appointments while yelp says…read moreit's open I disliked that I drove over for nothing so sad.

Excellent service. My teenage son finally settled for this hair salon and is very satisfied with…read morehis haircut and Korean style perms.

My usual stylist was booked out for a week and I needed a haircut, so I decided to try somewhere…read morenew. Let me just say -- lesson learned. I called and got an opening for the next day. I was told the haircut would be $60, so I booked it. When I arrived, I wasn't even sure I was at the right place because the business name didn't match. Turns out it's just a bunch of stylists renting chairs and advertising under their own names. The space itself is a weird little hole in the wall -- not inviting at all. The door was locked when I got there, and my stylist was nowhere to be found, so another customer -- still in a robe with product in her hair -- had to get up and unlock the front door for me. That set the tone for the rest of the visit. I tried to communicate what I wanted since it was my first time, but my stylist seemed far more interested in talking than listening, so I eventually just let her do her thing. Then we moved to the shampoo station, and the chair was absurdly small and uncomfortable. I mentioned it, and she just chuckled and said, "Yeah, it is pretty small." In the middle of washing my hair, she asked me, "Isn't this relaxing?" -- after I had just told her the chair was uncomfortable. Fluorescent lights blaring overhead, people chatting at full volume in a tiny space, and the world's smallest chair... relaxing is not the word I'd use. I just nodded so I didn't have to answer. Then, while still rinsing my hair, she asked if I wanted styling. I was confused and asked what she meant. She explained that styling would be an additional $60 and would require washing my hair twice. I declined -- I wasn't looking for rollers or anything like that, just a basic cut. We finished up, went back to the chair, and she said she'd dry my hair so I could see the cut better. She roughly dried it, left it still damp, and the haircut looked like something straight out of the early 2000s. At that point, I just wanted to leave. Before I could even stand up, she asked if I had Zelle. I said yes, but reminded her I was told they take credit cards. She said they do, but there'd be a fee and she'd prefer Zelle. I just paid it and got out of there. I walked out into the cold January air with damp hair and ended up with a headache. When I got home, my husband asked me if it was raining outside because of how my hair looked. I just blow-dried it myself and accepted that this was a reminder: make the appointment with the stylist you trust and know that they are doing, even if you have to wait.