Came here 4/21/26 based on high ratings for a special occasion. I asked for a brunette base,…read morehighlights, and a haircut. After 5.5 hours and $350 + tip, my gray hairs in the front were still completely visible--the main reason I came in. When I brought it up, I was told I should have specifically asked for gray coverage, which should be part of a basic consultation or at minimum asking the client if this is something they want. I also had uneven, patchy highlights. I returned the next day for a fix, requested a different stylist, and was denied. They said the same person could fix it all they needed to do was tone it down a bit, and cover the greys The "correction" resulted in my hair being taken darker overall, with the highlights essentially gone. I paid for highlights and left with dark hair. They told me eventually it should lighten down but I'm not seeing any improvement it's still really dark. To make matters worse I also left with visible dye on my forehead something I wouldn't expect after paying this price at a salon. Very disappointing experience and not one I would recommend I honestly wanted to cry. I really would have expected a partial refund or a proper correction by a more experienced stylist.

I got chunky highlights and the staff delivered!!! It came out so good and was such a nice…read moreenvironment. 100% will be going there again

Hana is absolutely amazing! I came in with waist-length dark brown hair and asked for a big…read morechange-an A-line bob with balayage highlights-and she completely nailed it. She took the time to really understand the look I wanted and explained what would work best with my hair texture and face shape. The cut is so precise and flattering, and the A-line shape gives it the perfect amount of movement and edge. The balayage highlights are beautifully blended and add so much dimension to my hair without looking overdone. It feels modern, fresh, and incredibly easy to style. What I appreciated most was Hana's attention to detail and how confident she was with such a major transformation. Going from waist-length hair to a bob is a big step, but she made the whole experience comfortable and exciting. I've gotten so many compliments since the cut! If you're looking for someone who truly knows how to create a stunning cut and natural-looking color, Hana is the one to go to. I couldn't be happier with the result!

I'm really disappointed because I previously left this salon a glowing review after having such…read moregreat experiences here. Unfortunately, my most recent interaction felt completely different. I didn't feel welcomed at all. I had forgotten my wallet and needed to pay the deposit another way, so she offered to send me a payment link. I stood there waiting and mentioned I hadn't received it yet because I wanted to secure the appointment. Her response was, "Yeah, I'm doing it right now, you'll get it," but the tone came across very condescending and dismissive. I went home expecting the link shortly after, and now over 24 hours later, I still never received anything. Thankfully, I had a backup salon and was able to book elsewhere. It's disappointing because I genuinely enjoyed my previous visits and had spoken highly of this place before, but customer service and communication really matter.

It was my first time getting a haircut and style with Rafi, and I had such a great experience! He…read morereally took the time to understand what I wanted and did an amazing job. I'm so happy with my haircut and styling--it turned out even better than I expected. Rafi is talented, professional, and pays attention to every detail. I left feeling confident and will definitely be coming back. Highly recommend him!

Rafi is a master at his craft! I have gone to good hairdressers but Rafi is the exceptional! I came…read morein looking old and out dated and he turned me or I should say my hair into a beautiful masterpiece. Thank you Rafi for listening to what I wanted and taking your time to do it right. I highly recommend anyone looking for a colorist, cut, blowout or anything he is The Man!

My wife wanted to stop by this store tonight while we were inside Northridge mall because she…read morewanted to see their hair extensions option. I believe this is a recent new store next to Build a Bear. When we came tonight, they were not busy at all. We were the only customer inside so the moment my wife walked inside, a lady came to help her. My wife told her she was looking for hair extensions for our maternity picture soon and also our baby shower. So she told my wife to take a seat and started showing her the different extensions. There was no charge while she was doing this and my wife was there for maybe twenty minutes. She give her a quote on how much it would be and my wife like the prices. They open earlier on the weekends if needed but you need to make an appointment first.

If you want to feel beautful and look so amazing from hair extensions to permentent make up you…read morehave come to the rite place at beauty town this place is absolutly the place to be you will leave feeling and looking like a princess the work of art to beautify you is here lee is amazing her work and time is dedicated to you once you sit in the chair you will leave a happy person and feel look amazing all done by one person lee you wont regret coming to beauty town iam so thankful to have found beauty town

Nancy is an exceptional colorist and stylist, I have brown hair and I always leave with natural,…read moreblonde highlights. She truly understands hair and takes real pride in her craft. She is the kind of stylist who actually listens to what you want and delivers. Beyond her technical skill, Nancy is an incredibly hard-working person. She is meticulous, thoughtful, and brings her full focus to every appointment. And on top of all that, she is just a genuinely lovely person. I can't recommend her highly enough.

I met Nancy around June/July of last year when I was dealing with significant hair…read moreissues--breakage, dullness, and poor coloring. Since then, she has done an amazing job transforming my hair. It's become much healthier, is growing well, and she gets my color exactly right every time, which I absolutely love. Nancy is incredibly patient, attentive, and truly listens to your concerns and goals. She never pressures you into services or products; instead, she takes the time to clearly explain what will benefit your hair--and what to avoid. I really appreciate her honesty, attention to detail, and the care she puts into her work. I always feel a little embarrassed walking in with my hair looking messy, but I leave feeling absolutely fabulous every time. She is definitely my go-to stylist for all my hair needs. I highly recommend her to anyone looking for a skilled and thoughtful stylist.

I've had a wonderful experience every time I've connected with this salon. Their customer service…read moreover the phone and through text is always warm, professional, and kind. I look forward to finally getting my hair done here soon because I already feel so well taken care of. The owner, Veronica, runs the suite with such professionalism. Five stars well deserved!

This salon really stands out in the middle of old town Chatsworth, we really needed something…read moremodern and aesthetically pleasing such as this beautiful salon. Super clean, smiling and welcoming staff. Had my hair done by Morgan who far exceeded my expectations, she was extremely accommodating and really knew what she was doing. So happy to have found a new salon nearby!

My hair was NOTHING like the insp photos that I requested. I wanted a BIXIE CUT, walked out looking…read morelike my grandchild played in my hair. Im very dissatisfied with the results. I was referred to this place by a friend whose hair is always nice. I called the salon to ensure they can do textured hair and the person I was referred to said YES. He in fact was NOT privy to textured hair and admitted while doing my hair. He should have denied the service and advised he could not accommodate my request. I should have gotten up, paid for a wash and blow dry and left but I followed through because he said "I would walk the door out better than I came". I will post pictures of when I knew this wasn't going to end up how I wanted after he "straightened" my hair and pictures of how I walked out the door. Also, when I spoke to him, I was quoted between $70-90. When I booked, it stated $75. I ended up paying $115 to be disappointed and embarrassed. I didn't have the nerve to say anything, I requested a receipt and eventually gave a tip because, I knew I would NEVER step foot in this establishment again. I sat in the car and booked an appointment somewhere else. So I had to pay to get my hair done twice. The job you did wasn't worth what was charged and there's no way you can justify the results. If you knew you couldn't complete the request, you should have said that. At NO point did you ATTEMPT to get me out of the chair. It will be in your best interest to take some refresher classes. There's no way you have 20 years of PROFESSIONAL experience in cosmetology with the complaints I've seen directed towards your work CASS.

I went to this salon today for highlights, and unfortunately this was my second disappointing…read moreexperience. I clearly showed a photo of what I wanted, and the stylist said it was doable--but I ended up leaving with basically the same color I came in with. It's frustrating to spend the time and money and not see any real change, especially after explaining exactly what I was looking for. After giving this place a second chance and having the same result, I won't be going back again.

I just had my second appointment here, and I couldn't be happier!…read more From the second you walk in, everyone is so welcoming and kind. The salon has such a great vibe, and you can tell they genuinely care about making every client feel beautiful. Melissa does my color, and she is incredible. I've never gotten so many compliments on my hair color in my life. People are constantly stopping me to ask where I get it done. Gina does my extensions, and they are absolutely flawless. Together, they're the dream team, and they make me feel so confident every time I leave. What I also love is how attentive they are. If I've ever had even the smallest concern, they take care of it right away and make sure I'm completely happy. That kind of customer service is rare. Their pricing is fair, their work is amazing, and I recommend Melissa and Gina to anyone who's looking to love their hair and feel beautiful. I'm so glad I found this salon!

I honestly wish I had read a review like this before booking because it would've saved me almost…read more$170 and months of growing out my hair. This was my first time here. I had seen all the amazing reviews, looked through the salon's Instagram, and even checked out Tristy's page beforehand. I remember thinking, "Her work looks pretty good." Since I specifically wanted layers, I booked with her because she was recommended for them. Looking back, I couldn't have been more wrong. I came in knowing exactly what I wanted: long, blended layers, a U-shaped cut, lots of movement, and face framing. I also made it very clear that I did not want a V-cut or choppy layers because I didn't want my ends looking thin. I repeated this several times, and she kept saying she understood. While Tristy was nice, I honestly felt like she was trying to get through the appointment as quickly as possible. I had even arrived early, but the consultation still felt rushed when I was explaining exactly how I wanted my hair. The salon itself was nice and had a good atmosphere, so I honestly felt like I was in good hands. After she finished, she gave me a full round-brush blowout and took a picture of the back of my hair. It looked great, and I left the salon happy. When I checked out, though, I was charged $150 (almost $170 with tip) instead of the $100 I had originally been quoted. The extra charge was never explained, but since I liked how my hair looked at the time, I assumed it was because of my hair length and didn't question it. The first time I washed and dried my hair myself, my heart honestly sank. The layers were uneven, choppy, disconnected, and looked much closer to a V-cut than the U-cut I had specifically asked for. The back had movement, but it wasn't soft or seamless. Before anyone says, "That's just how layers look," no, they don't. Layers can have movement without looking choppy. Mine didn't. What upset me the most wasn't just the money. It was spending almost $170 and still NOT getting the haircut I asked for. I had spent months growing my hair out because I wanted a beautiful layered haircut. Instead, I lost length, ended up with uneven layers, and walked away with hair that looked nothing like what I had envisioned. I eventually went to another salon just to fix it. Ironically, I left that salon happier than I ever left this one. I'm writing this because I relied on the "good 4+ stars" reviews and Instagram before booking, and my experience was completely different. Tristy was nice, but being nice doesn't make up for a bad haircut. I wouldn't recommend her to my closest friend, let alone anyone looking for layers. If you care about your hair and you're booking for layers, don't book with Tristy. This was, without a doubt, the worst salon haircut I've ever had.

Customer service needs improvement one person there and only takes appointments while yelp says…read moreit's open I disliked that I drove over for nothing so sad.

I added a photo to my original review. I love the layers and the color is exactly what I wantedread more

My usual stylist was booked out for a week and I needed a haircut, so I decided to try somewhere…read morenew. Let me just say -- lesson learned. I called and got an opening for the next day. I was told the haircut would be $60, so I booked it. When I arrived, I wasn't even sure I was at the right place because the business name didn't match. Turns out it's just a bunch of stylists renting chairs and advertising under their own names. The space itself is a weird little hole in the wall -- not inviting at all. The door was locked when I got there, and my stylist was nowhere to be found, so another customer -- still in a robe with product in her hair -- had to get up and unlock the front door for me. That set the tone for the rest of the visit. I tried to communicate what I wanted since it was my first time, but my stylist seemed far more interested in talking than listening, so I eventually just let her do her thing. Then we moved to the shampoo station, and the chair was absurdly small and uncomfortable. I mentioned it, and she just chuckled and said, "Yeah, it is pretty small." In the middle of washing my hair, she asked me, "Isn't this relaxing?" -- after I had just told her the chair was uncomfortable. Fluorescent lights blaring overhead, people chatting at full volume in a tiny space, and the world's smallest chair... relaxing is not the word I'd use. I just nodded so I didn't have to answer. Then, while still rinsing my hair, she asked if I wanted styling. I was confused and asked what she meant. She explained that styling would be an additional $60 and would require washing my hair twice. I declined -- I wasn't looking for rollers or anything like that, just a basic cut. We finished up, went back to the chair, and she said she'd dry my hair so I could see the cut better. She roughly dried it, left it still damp, and the haircut looked like something straight out of the early 2000s. At that point, I just wanted to leave. Before I could even stand up, she asked if I had Zelle. I said yes, but reminded her I was told they take credit cards. She said they do, but there'd be a fee and she'd prefer Zelle. I just paid it and got out of there. I walked out into the cold January air with damp hair and ended up with a headache. When I got home, my husband asked me if it was raining outside because of how my hair looked. I just blow-dried it myself and accepted that this was a reminder: make the appointment with the stylist you trust and know that they are doing, even if you have to wait.

I've been going to Haesue for my haircut for years now. She is the best. Always ready at my…read moreappointment time, efficient, and my hair is perfectly cut every time the same way. I will keep going here as long as I can!