Jon Mendez (sales consultant) was a person whose core values aligned with mine. This was made quite clear in conversation that had nothing to do with car buying and that is how I knew that I selected the right individual in helping me to make a major purchase. I was not familiar with Honda and Jon educated me with information which included history and value. I can conclude that his product knowledge and his step by step instructions on how everything operates made my learning experience easy. I know I can pick up a phone and call Jon and he will never be too busy to help. So Jon gets a 10 out of 10. Now I cannot say this about Dan Fry (finance director). Mr Fry reached out via phone after the sale about an insurance error. He was told that the mix had to have been on Faulkners part, my insurance has been the same forever. I did leave a message later for clarification to his voice mail. After 9 hours he had never called back with confirmation on the issue. Mr Fry gets a 0 out of 10 for being unresponsive. Jerrett Dehart (business manager) a nice YOUNG man who has a job to do but needs to know that NO means NO. Trying to upsell warranties on an already good product makes no sense. The price tag quoted was ridiculous ($4100.00) and then to add it to the sale and charge tax. I was paying cash for my car did it never occur to him that just maybe I would keep my $4100.00 in my account and earn interest and in not yours. The epic fail was when he had the wrong title and signed it and I caught the mistake. I give Jerrett a 6 out of 10 for just trying to do his job. In conclusion I will give the car detailers a 100 out of a 100. They are the real heros of the story. The car was spotless. Lacey read more

Faulkner came through and honored the warranty for my 2024 Honda HRV when the battery died well under 30,000 miles.

This place is a complete rip off. A few days ago my car displayed a brake message due to the ABS censor. Carmax performed a diagnostic test & confirmed it was an antilock brake malfunction. They suggested I take it to the dealer. Big mistake.. I took my car in. Kira gave me an estimate of $1833.54. Everything on that list was stuff i literally just purchased. When i called them out on it, she denied it. Judging by the long list of reviews, i was right. Don't go there. They have one objective and that to take your money. They said I needed an oil change. My oil was changed two weeks ago. That let me know they didn't check it, because if they did, they would've know. They also told me I needed tires, I bought them 1.5yrs ago. They said I needed wiper blades, they were replaced over the summer when my windshield was replaced. I paid a $100 diagnostic fee, even though this was covered under my MaxCare. I confirmed this with my rep, that they didn't bother contacting. When I got there to get my car, Kira tried to gaslight me into thinking they weren't trying to financially violate me. She told me they didn't know about the oil change because my sticker wasn't changed. They would've if they did their job and actually checked. They were looking for things to charge me for. If you there, be prepared and know your car before doing so. Otherwise, you'll regret it. read more

Faulkner Honda - Invoice - Car Dealers Near Me - Harrisburg, Pennsylvania

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Beware of this dealership. Purchased vehicle from Faulkner in Harrisburg in July, 2024. Found an issue afterwards they diagnosed as brakes and claimed to fix. Later we found it was actually a $2000 axle repair. Faulkner refused to cover the repair. "To be sure" they may sell you a damaged vehicle and then it's your problem. read more

Get competent mechanics. Had a state inspection report said battery was good two days later got stuck on road with dead battery. Don't think they even checked the battery. Had to purchase a new battery and get roadside assistance. Will never go there again. Battery place said I haven't heard good things about this dealership. Stay away. read more

I bought a brand new 2024 Honda HRV in June 2024, the salesperson told me I could go anywhere for service, and it was covered, I've tried to call other Hondas and services were not covered. I had my yearly inspecting in May 2025 since then I've had back brake grinding, I've been told I have to pay $99 diagnostic testing no if ands or butts, SO why did my car pass inspection if they were fine and now, they are grinding. What happened to bumper to bumper warranty that I was promised?? Before purchasing my car the salesman call me back in no time if I had any questions, as soon as I drive off the lot no return calls and all I get is voicemails when I call in. All they want is your money. II owned a Honda for 12 yrs prior to this one and never had any issues. Faulkner Honday should be ashamed of themselves read more

Overcharged. Outrageous prices. Will take advantage of you at every turn. I have been driving Hondas all my life and the company has taken a turnin a different direction, away from reliability and economy for the owner. read more

Had another bad experience today at Faulkner Honda. I stopped going to them a few years ago for inspections since it seemed I could never get out of their shop without at least a $1000 bill. In late July I had an oil change done, and on the invoice several service recommendations were made which totaled - you guessed it - over $1000. So when I went to Faulkner Honda for my state inspection this morning, the list of service recommendations was $1641.24, but what was really odd was that none of the things listed from the July invoice were listed. Instead, a brand new list with things unrelated to the first list were included. Am I to interpret that none of the items in the first list ever needed to be repaired? Did today's mechanic just throw darts on the board as to what he would include on the recommended list of services needed? Also, why does it take 15 minutes to change a light bulb? Consequently, I question the integrity of the people that work at Faulkner Honda. Imagine that the best way to pay off their brand spanking new building is to have as many questionable services charges as possible. Not today on my watch! read more

2.5 hours for an oil change is ridiculous. They have a pretty new building now they need to focus on rebuilding their customer focus

Ignored friends advice and went to the dealer...Serves me right! Drove in for a simple checkup with zero auto problems and was then told to leave after complaining about my "Engine Light" now on after their service. I have multiple engine codes suggesting serious service needed... Find a trusted local spot! Never go to the dealer, especially this dealer unless you have no options! Don't believe me, take the risk. read more

Not surprised at all by the negative reviews here. Faulkner gets you to buy a car by telling you all about the great service packages you are entitled to in the years to come. Today I went in for a simple oil change and state inspection. State inspections are free for those who purchase through Faulkner but don't let that fool you. The $60 oil change (I was shocked at how overpriced this was) and free inspection turned into a $150+ price tag. P.S. this car was purchased from them less than a year ago and has only been driven about twice a week since the pandemic started. I sat in the waiting room and was approached by my service salesman and was given the attached quotes for all of the work they recommend I get done, which amounted to $786! I turned down everything except for what was absolutely needed to pass my inspection. This made me pay attention to a pattern in the waiting room. Every woman that was waiting was approached about a number of services that were needed on their car. However, the men were all set and good to go, since the assumption is always that men know things about cars, I suppose. I started talking with another woman in the waiting room who noticed the same thing. I would LOVE to know how much commission they make off of services because I'm willing to bet they're all rolling in the cash they are getting from the other women who are too uncertain about the needs of their cars to say no. I don't care what free services I'm entitled to this will be the absolute last time I let them take a penny off me. I wouldn't be surprised if I went in for my free car wash and they came to give me a list of issues with my car. read more

Faulkner Honda - Car Dealers Near Me - Harrisburg, Pennsylvania

Our sales consultant Trevion Clark was very personable and helpful! Would highly recommend seeking him out if looking for a Honda in the Harrisburg area. He answered all of our questions and even helped us check out some of the other Faulkner sites when we wanted to compare brands as we looked for our first SUV. read more

Paul tried to play me the SUV that I selected was sold and I asked him to try to find me a low mileage vehicle it all went down hill I went back the next day with 18.000 in cash Paul was not there that day I was provided with a young man who didn't know what he was doing trying to pawn me off with high mileage vehicle read more

Word of warning about Faulkner Honda in Harrisburg. I signed into Facebook to leave a positive review for my Salesman, and this article popped up. "AG Shapiro: Faulkner Honda to pay restitution to those who were sold 'valueless' dealership warranties". I feel my mother was a victim of this. Three years ago my mother and I each got 3 year leases for the Honda Fits. I was allowed to piece the Warranty which cost about $34/month. My mother was pressured into buying the full Warranty, which was over $100/month. The salesman absolutely refused to piece the warranty for her. I complained about it at the time. Now I find out that the Attorney General got involved with it and there was some kind of settlement. My mother and I just spent the last 7 months preparing for our End of Lease transactions. We both had multiple interactions with Faulkner's employees and management and yet no one ever mentioned that there was a problem with the warranties. There are some fantastic people who work here, but there are also high pressure and deceptive sales tactics that buyer's need to be aware of. Do your research and be careful with this company. read more

I can't even rate.. I will never refer anyone to Faulkner Honda salesperson Billy or his Manager. Billy in my opinion sold a vehicle to a very elderly person because she came in on a very small budget looking for a vehicle he sold her a vehicle that was very, not practical for a woman of her age. She went from driving a minivan to a small four-door Honda Civic with blackout wheels certainly naughty car I would've picked for my grandmother when I called him up to discuss the matter with him. He told me he went over several cars with her. speaking with her, she said he did not. I placed the call to him the day. She came home with it as well as the first business day to speak to him about the matter, he was adamant. There was nothing more he could do for her vehicle had no air condition. she was 90 years old on a 94° day with no A/C I asked for him to shop around for some other vehicles if I could get some more money out of her budget specifically an SUV he sounded very uninterested told me he needed to talk to his manager and would get back to us. He did not figure after getting the AC fixed made her go over and get it corrected. His job was done. He made the sale. I called the talk to the manager about the issue. We just wanted to trade up with a little more cash in our pocket to look at a more practical car for her nothing I was patronized by and received. No call back from management , the woman is 90 years old. Her previous vehicle was not going to pass inspection. She was in fear of not having a car and as far as I'm concerned, he totally took advantage of that fact clear did not look out for the best interest of her well-being. He looked out for his. It was more important for him to sell a car didn't care or if it was practical for a woman of her age just put her in a car because she came in with a dollar Amount , but I believe a little more compassion and empathy and patience was lacked in the sale. I will never buy a car from Faulkner Honda. read more

On July 10, 2023 went into Faulkner Honda for brake light issue. Was sent a bill for $1678. Wow! Anyway, wanted maybe a trade. So went into sales and was ignored for about 10-15 minutes. Not sure if the salesmen have a bias towards some people. However, we will spend our money at another dealership. Not sure if the Faulkner mechanics are ripping me off? read more

This review is about the Service Department at Faulkner Honda, Harrisburg. They are the worst. They've done nothing but jerk me around about a recall on my Ridgeline. I've made appointments (3 times) after I was told that they had the parts they needed. I waited hours each time, only to be told that they actually didn't have the parts. In addition, every time I go there they try to sell me something. Avoid them if you can. read more

Although they give you a super comfy snazzy lounge, it's only bc the wait is so long. Staff are always very nice and polite. Definitely worth getting oil changes here verses your Monroe or Jiffy; as prices are much better and you get the 5 point inspection. I recommend buying their service package. It pays for itself with just the detail itself. The rental car is what I enjoy the most. Plus if you need new tires, having the package gets you a nice discount and of course they always wash your car after every service. Today my wait time is an hour and half. Which is double the wait on a normal day. They are pretty precise with their wait time give or take 5/10 minutes. But I could totally take a nap read more

Faulkner Honda - Car Dealers Near Me - Harrisburg, Pennsylvania

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Rude. I stated that my crv with 70 000 miles burns a quart of oil every 1000 miles. They stated that is normal. I asked would you top it off like you do for other fluids if I come back before my scheduled oil change. They stated I would have to pay for the oil. read more

I bought a 15 thousand dollar honda here.... they promised me an umbrella... and what did I get? that's right Faulkner you just get "ONE STAR" because you suck. Im going to your competitor from now on. read more

BEWARE newcomers, single females, minorities, and emergency responders in uniform the Honda Service department is still preying on your money during this pandemic and no one is exempt! SAVE YOUR MONEY and go to the other local dealerships I have worked with them and received better service! I am a recently divorced female with no close family or friends that could have helped me make decisions on my vehicle. I recently moved to the area to take a job in Emergency Services during COVID-19 because I lost my job. I showed up for service when my maintenance, A1, came on at 38k miles on my 2018 Honda CR-V. I had to go during work hours and showed up in my military uniform. I am a recently divorced petite young female and was expecting professionalism from their service department and took their recommendations. I agreed to a routine oil change, TRANSMISSION FLUID CHANGE?, and rear differential fluid change. I waited there uncomfortably for two hours in my military uniform thinking that I had made the right decision for my vehicle. After I left with a $300+ dollar bill and 2 hours late to work. I walked into a conference room and my coworkers felt so bad for me that I was ripped off from Honda. I called Scott, my service representative, and he said why would you believe them I have worked here for 11 years? I wanted to speak to his manager. He told me his manager would call me and after four days I heard nothing. The Service department does not take single females and emergency responders seriously even during COVID-19! I should have been treated with respect and saved my money! Instead I overpaid for a routine service. read more

I had a really great car-buying experience from Faulkner Honda. After buying a new (used) 2016 Honda CR-V in December 2020 and having it totaled at the beginning of January 2021, I was unfortunately in the market for another new-to-me Honda CR-V. I had talked to several dealers within a hundred mile radius on the Washington, DC area and was feeling very burned out from the previous car-buying experience in December. I stumbled upon a certified used 2018 CR-V from Faulkner last week and thought I would inquire on the car, as it appeared to be in great condition and was listed for a good price. I was very frustrated by the numerous calls I received from dealers, so I put in my initial inquiry that I would like Faulkner to contact me via email. Kim, who helps with online inquiries, reached out via email very shortly after. She then connected me with the Sales Manager for their Certified Pre-Owned Department, Davin Spells, as I was making a purchase from out-of-state. Davin was incredibly helpful with getting me the information I needed and ironing out pricing and fees and letting me know what would be needed to complete the purchase well in advance of my trip to Harrisburg this weekend (01.30). He even discounted the car to a manager's special price and held the car, so it was reserved for me on Saturday. We were able to confirm every detail, including my financing rate, in advance and all via email! Davin was going to be out of office the two days before my purchase, so he connected me to another member of his team, Alex Shmonov, who handles certified used sales. Alex served as my day-of contact and was super helpful at answering all of my questions and extremely low-pressure during the buying process. Couldn't recommend him or Davin higher! Lastly, I worked with Michael Davies to complete the financing, and he was very knowledgeable, friendly, and helpful as well. My buying experience was extremely smooth and the sales staff at Faulkner were just great. read more

Faulkner Honda - Car Dealers Near Me - Harrisburg, Pennsylvania

This place is a joke! When my lease ends I'm not sure I'm going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage to basically the entire left half of the car's panels. It took them over a month to get me in just for a 30 second appointment where they took some pictures and I filled out a couple of forms. While at said appointment, the guy who was working with me started giving all kinds of wrong information that they refused to honor. If your trusted employee tells me something, I expect it to be true, not just running your mouth. Fast forward another month or so and I drop off the car the evening before. I double checked with both my insurance and their office that it was okay and was very clear about dropping the car off, I signed the envelope and left my keys in the box. Next day I'm checking my emails in the evening to find that they won't work on my car unless a form is signed in person. I couldn't do that, nor could I borrow a car for any longer and therefore had to reschedule. Jump to this week, I never got confirmation calls like before, so I called them myself. The lady at the desk couldn't find my appointment, transferred me to the manager who said the parts are in and that it's ready to be worked on. I had mentioned about what time to expect picking it up the next day, when he told me, no, it's a 3-4 day project. Thanks for the heads up, no one told me how long it would take when going over forms. Now I have to find a last minute rental (btw don't use enterprise). When I go to drop it off, with that dang form from before, they tell me it'll be done around Monday or Tuesday the following week. Excuse me? The manager told me only three or four days! There's no communication with them, not from management, not from their office staff, not from the in-house adjusters. You'd think after how badly they screwed me the first time that they'd go out of their way to help me, but alas their customer service is terrible. I don't feel like a part of their "family" that they like to portray when going through the buying process at all. With all this said they're losing my business, four cars in eight years; my parents business, 12 cars across 15-20 years, and just about every one of the friends and extended family I've spoken to about the subject. Don't buy here, and definitely don't get work done here either. -N Linn read more

Please save your time money and nerves instead of doing business with this dealer. They are doing total fraud running your credit multiple times, not following up with the process and not telling you the actual situation. I will put a very detailed review about that and please be careful with this people. read more

LOVE!! Bought my first car! Loved the manager. I got the best deal, from the manager! Also, Jon Mendez was also so helpful. Loved it. Best experience, read more

I was quoted $850 by Faulkner, for a bumper clip. The body shop in Wormleysburg quoted me $60 bucks for the same job. Do not go to Faulkner. Scammers read more

We love this place as we've been their loyal customers for cars minivans and suv! We get great deal from them. Thanks for all you do for us! read more

If I could give Faulkner Honda service department zero stars...I would. I went in there for an oil change and why I got was...oil spilled all over the engine, shop rags left in the engine, an oil filter that wasn't changed, oil that wasn't changed and a full price charge. The only redeeming thing about this situation is that the service man who worked on my car was fired and the service manager refunded my money and paid for a legit oil change at another garage. Warning--stay away from Faulkner Honda Service Department. read more

When I needed additional info from the CarFax when buying a used Pilot (needed to know if Timing belt was changed as vehicle was 14 yrs old at this time)... the last service date being Faulkner Honda, I was very thankful that the Service Manager got back to me very quickly & provided the information I needed. I have heard that sometimes shops may not be so kind.. but in this situation.. I was very satisfied. Still needed to get the belt done.. but at least up to date with all the previous repairs on a selected date I was asking about.. read more

I got my car worked on for a safety recall on my '08 CRV. Everything was fine and I was honestly really happy with the service. Fast forward to today and I go into Etown to the water refill station, and all the money I had in my center console is gone. A five dollar bill and at least $5 in quarters. That was the only money I have left for this whole week, and the only thing I needed to get to my next paycheck was a jug of water. No one was in my car all weekend, I'm the only person who drives it, and it's locked when I'm not in it. The only other person in my vehicle in the past week was either Chris Price as my advisor or Nicholas Krilo... whatever as my tech according to the paperwork. To say I'm livid is an understatement. If this is the dishonesty, gall, and just general disrespect you allow in the Faulkner name, I'd have rather paid for the parts myself and gotten it done elsewhere. Absolutely disgusting read more

Please Beware!! These people are a JOKE!! They are just trying to waste your time. I recently inquired on a vehicle was told to go ahead and do a finance application while in the process of getting my application reviewed the vehicle magically can't be sold, was told oh what else might you be interested in found something else. That evening I was told I will call you before lunch time with your finance info for that vehicle, half hour before the promised time guess what...ANOTHER call claiming this 2nd vehicle can't be sold either. Do not even waste your time with these ass clowns!!!!! read more

How is it possible that a dealer can take over FOUR WEEKS to repair a car that's their own make/model/brand....? And someone please tell me why and how a body shop can be open on Saturday for 4 hours and closed on Sunday....and then complain/use excuses that it's the snow and the number of repairs they have to do that's keeping them behind. Get over yourselves. You suck. And I'm glad I don't live in Harrisburg where that industry moves at a glacial pace, if not backwards. It's a shame it's almost literally the only dealer in town. Very sad that it's built a big business but can't keep pace with the times. read more

Bought a 2011 ford escape 51k miles with 3 month warrenty suv was supposdly perfect condition and I paid top price with little for my trade in.. Vehicle looked great when i looked it over and test drove and after service dept got it ready it looked like crap and missing parts..they gave me one key and the fob didnt work.. 2months later and 1k miles the powertrain went faulkner gave me the run around on the warrenty and ended up they wont cover it i have to pay out of pocket to have vehicle fixed... Stay Away from faulkner if you dont want to get screwed over !! read more

Used car buyers beware!! Unfortunately, the used car sales staff at Faulkner Honda are well versed in crafty deceitful sales practices. If you are considering purchasing a vehicle from this dealership, be sure to thoughly inspect the vehicle with your own mechanic first as this dealership operates with the same level of integrity as a buy-here pay-here. read more

Not willing to listen to your issue. I bought my car in Lancaster and I should've just called them instead of these guys.

Great location for service. Faulkner staff put me in a loaner car for the night and had my Accord ready first thing in the AM. I was surprised that they Mr. Foley was able to get my car started that night. He was very help before during and after. I would highly recommend him for service on not just your Honda's but all makes and models. Pleasure doing business with. Thank you. read more

Faulkner Honda - Shaun Filey business card with location and address - Car Dealers Near Me - Harrisburg, Pennsylvania

I hate car dealers. I put off buying a car for two years. I just hate the whole process. However my son was a Caped Crusader for a local publication and I met Faulkner Honda ,man seemed normal enough. I went to the dealership on a Sunday when they are closed to peak around uninterrupted (I really hate buying a car) found a van I liked and went back during the week bringing my husband. We ended up buying the van from a very knowledgeable and non pushy young woman. I told her who my son was and she mentioned all the wonderful community events Faulkner Honda supports. It is great to see facilities that support local kids. If you're car shopping do it some place that gives back to our youth. Now I hope this car lasts me 10 years like my last Honda because yes I still hate car shopping. read more

Our salesman Terry Sgrignoli was very helpful And professional ! The entire car-buying experience was awesome at Faulkner Honda , Terry is a very knowledgable salesman who made our purchasing a fun and exciting time. read more

After several emails, 3 phones and 1.5 hrs on the lot with Nader. Never did a response from the dealership as I wanted an idea of payment less my trade. Must not need my $$. read more

If you want to buy a used vehicle, stay away from Faulkner. I bought a 2013 Chevrolet Silverado, beginning of March. Says everything was checked over and is ready to go. Buy an extended warranty. I was told it is a bumper to bumper extended warranty. This was the deciding factor in my purchase. I take it for my first oil change at Firestone and was told the left front strut is blown on it. I take it to Faulkner Honda this morning and they confirm the left front strut is blown. Problem is, it is not covered under warranty. Interesting, every bumper to bumper warranty I have had in the past, covered suspension components. If you do buy from them, make sure you review everything before signing, including having the vehicle looked at by another mechanic. I will never buy another vehicle form them, especially after being lied too. read more