This dealership engaged in unethical and unlawful conduct.
We signed a binding purchase contract, provided all requested documents, and authorized a hard credit inquiry -- all verified in writing by Maserati of Willow Grove. We have the emails and the bill of sale to prove it.
Despite a completed agreement and their written confirmation, the dealership breached the contract and sold the vehicle to another buyer, reportedly for $400 more. That's not negotiation -- that's bad faith.
This was a willful act of deception that damaged my credit, wasted my time, and violated the trust a luxury brand dealership should embody. Maserati of Willow Grove showed a complete lack of integrity from top to bottom.
Management does not return calls, accountability is nonexistent, and the sales team operates with zero professionalism or product knowledge.
Andrew, the sales manager, treated a signed contract as if it were optional.
Buyers beware -- even with written proof and a verified deal, this dealership may sell your car out from under you if someone offers them a few hundred dollars more.
Maserati corporate and consumer protection agencies should investigate this store immediately. read more