Facility has closed. I'm a long term patient and was not notified of the impending closure.read more

NP Don Nguyen (female) is very cold-hearted and disgusting towards patients with mental health…read moreproblems. I came to see NP Nguyen a year ago because I could no longer function due to my depression. She diagnosed me with Major Depressive Disorder and increased my anti-depressant dosage and eventually referred me to a psychiatrist while I also began seeking treatment with a therapist. However, I received a letter in the mail from my insurance which stated that NP Nguyen's psychiatry referral was denied (some medical lingo similar to that). A month later, I got into a severe car accident on the freeway and by the grace of God, I walked away with bruises and scratches. I finally hit rock bottom and sought a medical leave of absence for work and school. When I saw NP Nguyen at my appointment, she asked why I hadn't made an appointment with the psychiatrist and called me "IRRESPONSIBLE." She actually told me to my face: "Don't you think it is irresponsible that you still haven't made an appointment with a psychiatrist when your job requires getting reports on time to social workers and attorneys?" I then showed her the psychiatry referral and said that it seems that they have denied the referral. NP Nguyen went out with the letter to ask her colleagues what the letter meant bc even she did not know. She ended up figuring out what the letter meant but did not acknowledge or apologize for the remark she made of calling me 'irresponsible.' NP Nguyen really thought it was okay to put down another human being who hated herself so much already from this major depressive episode... She really kicked me down when I was already at rock bottom. Words of advice: Steer clear of this office, there are many kind providers in the surrounding area who will not talk down to their patients.

I have been a patient of Dr Davis for about 4 years, although I am not one that goes to the doctor…read moreall of the time. But when I have gone, he would not listen to all of my concerns and I felt like I was back at Kaiser where the doctors have a stopwatch attitude. I used to go to him for my bi-annual physical, but he started billing an extra $99 over the $25 co-pay to deal with them. First real concern, I suffered kidney stones, he couldn't do anything but refer me to a urologist. Feel free to read that review. It was a really good referral... NOT! Then, the last time I went in for an ongoing dermatological concern he ordered some labs, oddly enough it seems he padded the labs, as I can think of no reason for him to run a battery of STD tests, HIV/AIDS, Hep, and others. I questioned this as I knew that I was negative for them for I am chaste. Anyway, so for the tests that were 'useful' they turned out not to be so useful. When I went to the dermatologist (separate review), she wanted to see the labs. So on her stationery they faxed a request to his office... I am waiting... she comes in about 10 minutes later with the results... a fax came back with my last name scrawled on it, the doctors stamp in the middle of the page, followed by "No records on file" I was shocked. I called on my cell phone and went off on the guy that happened to answer the phone, I was a royal a$$, but 30 seconds later I heard the fax machine ring and she came in with several pages of lab results. I spoke of usefulness, I am by no means a medical professional, nor do I understand what most of these results mean, but I can say that she said they were useless and unrelated to my concern, and ordered another battery of labs. Sorry, got off on a secant, so when said labs came in they said to come in to the office for an appointment. So I did, I took off work early and raced down to his office to make the appointment they assigned. I got there like 15 minutes late, because of traffic. I checked in, they didn't know why I was there... So the girl went in the back, got the results, the original of the same page I received in the mail, which said everything was normal AND to be sure and keep the appointment. So she hands me the paper and proudly announces that she saved me the $25 co-pay. I asked, that's it? she went back and asked Dr Davis then came back with the report, he says you are healthier than he is. Have a nice night. So after leaving work early, rushing, and fighting traffic to get there I get handed the same piece of paper I am holding a copy of. Nothing addressed about any of the concerns I had, nothing else about the tests, nothing whatsoever.

Dr Davis has been my primary care physician for about 10 years and has been great throughout…read more Recently I had a fracture in my face from an accident - Dr Davis and his staff went above and beyond to order tests and set up several expedited appts with specialists. I can't even express how reassuring it is to have an advocate like Dr Davis and his staff - makes me feel like all of the money I pay for health insurance is well with it.

Susan Tang was my doctor for many years. So sorry she's leaving Optum. She's a very caring…read moreperson. Will definitely miss her.

The facility is great... The doctors are great…read more.. The only problem I have is that waiting... When I have a 3pm appointment, I always show up 15 minutes early, and end up waiting until 3:30 - 3:40 to be taken back to a room... Then I can wait in there 10 - 15 minutes longer in the room before I am seen. I completely understand personalized care based on each unique case requires a little more time... But, other medical specialists I've been to seem to somehow do a much better job of scheduling patients so they don't have to blow a good chunk of their day waiting. Dr, Brunner and Nurse Practitioner Wendy Gross are great... I've been a patient of Dr. Brunner's for 10+ years, and I am very happy with the service provided... I only wish there was a quicker way to be seen.

This place is the worst.... first of all, if you were ever dying or in dire need of medical care…read more.. you would definitely die by the time you get someone on the phone. The office staff is barely civil, let alone helpful...They never have any openings for appointments... even when you're super sick! I don't understand how this is possible as there are at least 5 doctors who work there! When you finally get back to the doctor, after an hour or so wait, when the waiting area is literally deserted... you will have a doctor or nurse prac. who will not even listen to your symptoms or concerns! I was prescribed medicine that made me extremely ill and I asked the nurse prac if I could be given anti-nausea medicine to go with the prescription so I could take it and get better... her response was "just deal with the nausea... surely it's not that bad." ummmmm yes, yes it is that bad or I would have not waited 30 minutes on the phone for someone to freaking answer my question! As you can see from my many other Yelp reviews, I never, ever give a one star review... so you have to be pretty bad for me to do that. Do yourself a favor Yelpers, Find another doctor! This place is simply the worst.

I chose to make an appointment with Dr. Thompson because of the reviews online. However, i was…read moredisappointed. His demeanor when he was asking me why I am in the medical facility showed that I am wasting his time & very apathetic., I paid to receive healthcare with insurance, I came to receive advice and not looked down upon. I will definitely not request for Dr. Thompson.

Always listens, never tries to hurry you up. Takes action, orders tests as he feels necessary…read more Never a long wait. Speaks calming. Quick to reply on MyChart. Very nearby

Literally the rudest, least helpful staff I've ever dealt with in any establishment, ever…read more I show up 15 minutes early for my appointment, and the whale working at the front desk reprimanded me for being so early. I wait for half an hour before being told they were too busy and couldn't see me- even though I had an appointment. Been trying to get in here for weeks. Sadly I was assigned here as my primary care physician by my insurance. That was a mistake. Doctor might be great- who knows. The ugly chicks up front clinging to the little bit of power they have in life prevent him from being able to do his job.

My friend John had such a Bad experience with Dr. Winkle and his Upfront Staff that I brought him…read moreto see my Doctor! He has a Tumor in his Chest and a Tailbone injury thus he cannot sit that long. He is kept waiting for 2 or more hours and then is told you can't see the doctor! Today he finally wanted to pick up his long awaited results which he had called earlier about and was told that he could not do that! The reason because the Medical Records Personnel was not there, why wasn't he told that she's there on certain days! He just wants a doctor that truly cares about him and others!

My daughter needed to get a chest X-ray after her QuantiFERON-TB test came back positive. We…read moreoriginally went to the Cerritos location, but the radiology technician wasn't available, so they referred us to the Cypress location. One thing I really appreciate about Carbon Health is that you can make appointments. We didn't have one, but we still didn't have to wait long at all. Anyone who has been to urgent care knows those visits can easily turn into a several-hour wait, so this was a pleasant surprise. This was our first visit, and I was impressed with how thorough everyone was. The medical assistant asked all the necessary health questions, which I especially appreciated because my daughter has a unique medical history. The doctor then came in, explained everything clearly, and my daughter was able to get her chest X-ray right away. Overall, I have no complaints. The staff was efficient, thorough, and made what could have been a stressful visit a smooth experience.

I know that urgent cares are pretty hit or miss nowadays, but this was a rare hit for me! I made an…read moreappointment within 24 hours because I suspected I had strep throat (lots of time slots available the day before) and this location confirmed that for me within 30 minutes. I've had strep before and received much less efficient and helpful care at other places, so it was refreshing. This urgent care has a spacious and clean lobby, and they were blasting the A/C on this 95° day, so that was nice. Check-in was simple and while they did accept my Blue Cross Blue Shield insurance, I still had to pay $100 out-of-pocket, but that's just my stupid insurance for you. All of the typical measurements and tests were quick, and the strep swab was the least unpleasant I've ever dealt with. The provider came in with the results five minutes later and was so friendly; she showed real concern for how bad my case was. Usually, I try to avoid urgent cares at all costs because I don't typically have good experiences. However, I would totally recommend this one! Glad a friend told me about it.

Came in today, with the hubby..... he is having back pain (on going issues off and on)…read more We been here less than a hand full of times and the care here has been great. Thank you so much, especially the PA; Fidel always a pleasure. Great service . Thank you again for taking care of my husband. We won't hesitate to return in the future.

Hate leaving bad reviews, but disappointed. They gave me an arm sling (which I thought was free…read morefrom the looks of it), and failed to let me know it was $269. I am posting a picture of it. I did not even end up using it, I actually purchased a better one on Amazon for less than $15. I was shocked when I saw my bill. Tried three times to get through billing services, to which they said "too bad". Please let your patients know if something you give them is costly. With insurance coverage, I'm still left $160. Dr. Patel did not even ask me, he gave it to me. I've had Memorial Care clinics give me knee braces, support, etc. and never charge me. Guess it is a lesson learned. Love Memorial Care, but this time disappointed.

High quality attention and responsive with excellent services on sight. Love my experience here!read more

Front office staff is very rude. Someone else reviewed and said it seemed like they were at the DMV…read moreand that is so true. I only gave 3 stars for the wonderful experience I had with my urgent care doctor, Dr. Lin. He was very attentive and listened to all of my concerns. I genuinely appreciated how much he cared about figuring out what was wrong with me. Thank you, Dr. Lin.