Update: Called billing department and the lady was able to…read morecorrect the billing issue, not sure what happened with their billing system. ------------------------------ I have an HMO and confirmed multiple times during my visit on 3/21 that they were in-network. Despite being told my responsibility was only a $20 copay, which I paid promptly when the first bill arrived. I just received a second "surprise" bill for $120.

This location use to be my urgent care but was taken over by clineva. The staff and management is…read moreway better but Joey and dustin were my favorite from the old urgent care, glad they are still working at this new company. Clineva is fast and efficient.

So one of the doctors prescribed me Amoxicillin to fight this tonsillitis I had. Turns out that it…read moredid work but it gave me an allergic reaction to the amoxicillin. Drove back here and one of the doctors I met back in September of 2025 told me that it's a mild allergic reaction to amoxicillin because it's kind of a common one. I was shocked and gave her that "are you deadass look"? She wasn't joking. Another doctor came in and he took a look at the allergic reaction I had. It wasn't severe or anything. He took a sample from my throat to see if it was anything else. He was really reassuring.

I want to make other patients aware of my experience because transparency is important, especially…read morein healthcare. I've been coming to this urgent care since around 2020 and have been a returning patient over the years. Until now, I've never had a reason to complain and have generally had positive experiences. This visit, however, was very disappointing. I scheduled what was advertised as an "appointment" through the urgent care's website, expecting that my reserved time would reduce my wait. After arriving, checking in, and waiting for over 30 minutes, I asked the receptionist about the delay. I was then told that the appointment doesn't actually begin until you physically check in at the clinic, meaning patients are essentially placed into the same queue as walk-ins. What concerns me most is that this information was not made clear when I scheduled online. Instead, the explanation was provided only after I arrived at the clinic through a notice at check-in. In my opinion, that's too late. If an online "appointment" does not reserve a specific place in line or appointment time, that should be clearly disclosed on the website before patients book--not after they've already taken time out of their day to come in. To me, advertising an appointment system without clearly explaining how it actually works is misleading. Patients reasonably expect that an appointment reserves a time for them. If the process is really first come, first served after check-in, that should be communicated upfront so people can make an informed decision. Many people choose urgent care instead of the emergency room because they want timely care for non-emergency issues. A scheduling system that functions like a walk-in line defeats that purpose and creates unnecessary frustration. As someone who has been a loyal, returning patient for years, this experience has unfortunately changed my opinion of this clinic. Because of this policy and the lack of transparency, I no longer feel comfortable returning. It's disappointing to say, but they have lost my business. I'm sharing my experience so others know what to expect, and I sincerely hope the clinic improves its communication by being honest and transparent about how its scheduling process actually works. Patients deserve accurate information before they book an appointment--not after they've already arrived.

I recently visited OC Urgent Care and overall the visit itself went smoothly. I arrived right at…read more12:00 pm and was called back by 12:14 pm, which I really appreciated. The clinic was empty, very clean, and felt organized and efficient. Parking was completely full when I got there and they do have limited parking, so I'd definitely recommend arriving early to avoid circling. That said, I was honestly a bit upset about the doctor's note situation. The doctor told me he would write a note covering Tuesday, but when I went to the front reception, I was told they could only provide one starting Wednesday. That part was frustrating and left me feeling unheard. Clear communication between the provider and front desk would really improve the experience. Aside from that issue, the actual medical visit was quick.

My gf just went in for severe throbbing off and on headaches that haven't gone away. I heard hear…read morethe doctor loudly watching racist Tik Toks for 30 minutes while she waited. He then just tells her that she needs advil and that she was using the term migraine incorrectly. Last time I checked advil is a short term solution and doesn't address root cause. The fact that she's getting tension in the back of her neck that won't go away is concerning. Is she just suppose to take Advil everyday for the rest of her life? I could've gotten better medical advice from ChatGPT. Extremely unprofessional and embarrassing

I'm a 76yo Viet Nam veteran. I get excellent care from the LB VA hospital. I recently fell off a…read moreladder and sprained and strained muscles. Non Emergency VA wait time was 3 days. VA has an Urgent Care alternative. I called Urgent Care Pros, and got in right away. I was processed through treatment with efficiency and care. UC Pros had my X-rays examined by their O.D. bone specialist right away. I sent their O.D. findings to the VA and got an appointment right away. My care by Janny and Michelle was excellent. The entire office staff is attentive and efficient. If I could give more than 5 stars, I would.

The hubby had an incident today, got scratched and possibly bitten by a feral cat.... And rushed…read morehere just in case (possible infection) We were brought back right away.... The medical provider helped us in a timely matter. ( so sorry I forgot her name) she was great and the staff. The care quality top notch. Thank you

Went in on a slip and fall. Dr. Z made all the difference and helped me get the care i needed to…read moreget better. I'm greatful for the office staff and P.A. that helped me in my most time of need. I can't say or thank them enough!! Outstanding!

Hands down, the best UC I've ever been to. And I've been to quite a few with sick kids. I've been…read morehere probably 6 times. Each time, the medical provider and office staff are always exceptionally kind and friendly. There's usually not too bad of a wait, although I will say that I choose to go right when they open. I have also gone around lunch time and there was no wait either. I will literally drive here even though there are 3 urgent cares way closer to me.

They were very professional. They were fast and took me in as soon as I needed to go in I recommend…read morethis place hi

Myself and husband have been sick the past week. Finally made him an appointment at an Urgent Care…read morethrough his Optum insurance at Marque Medical today. We figured get him seen then will go to a Memorial Urgent Care for me since I normally go to Long Beach Memorial Urgent Cares. Well to my surprise the lovely receptionist seen I was sick too she when out her way to see if I could be seen with my insurance and thankfully I was able too get medical help to! From the moment we arrived the lovely reception at the front desk was warm and welcoming and friendly. I can't remember her name but it should be on mine and my husband Kenneth's intake. Sherri was helpful and knowledgeable and had outstanding customer service and went out her to help me personally. Sherri should be applauded for outstanding service and the rest of the staff was excellent. They made us feel welcome and heard from the beginning and we definitely appreciate it thank you to everyone for taking care of me and my husband today!

I had a really positive experience here! Staff was great especially my doctor Tiffany and nurse…read moreEllie. I was seen on time for my appointment, everything was swift and coordinated. Dr. Tiffany was thorough and professional. She explained everything and answered all of my questions with patience and competence. She also did a great job relating to me and made me feel comfortable in her care. Ellie was also very friendly and had such a calming demeanor. She provided 1st class service and I appreciated it a lot having been just 3 weeks post partum and needing TLC for my sickness.

MOST HORRIBLE RUDEST UNPROFESSIONAL EXER URGENT CARE IVE EVER BEEN TO…read more.. When one goes to urgent care, from the front desk to the back medical staff, there has to be some type of bedside manners. I'm not sure if the girls working that day were pissed because they had to work on a Sunday (NOT MY PROBLEM), they were so rude. Never again will I come here. I've been to many exer urgent cares and have been taken care of by sweet medical dr's and front staff. This one was the worst. STAY AWAY FROM HERE

Came in today, with the hubby..... he is having back pain (on going issues off and on)…read more We been here less than a hand full of times and the care here has been great. Thank you so much, especially the PA; Fidel always a pleasure. Great service . Thank you again for taking care of my husband. We won't hesitate to return in the future.

Hate leaving bad reviews, but disappointed. They gave me an arm sling (which I thought was free…read morefrom the looks of it), and failed to let me know it was $269. I am posting a picture of it. I did not even end up using it, I actually purchased a better one on Amazon for less than $15. I was shocked when I saw my bill. Tried three times to get through billing services, to which they said "too bad". Please let your patients know if something you give them is costly. With insurance coverage, I'm still left $160. Dr. Patel did not even ask me, he gave it to me. I've had Memorial Care clinics give me knee braces, support, etc. and never charge me. Guess it is a lesson learned. Love Memorial Care, but this time disappointed.

My daughter needed to get a chest X-ray after her QuantiFERON-TB test came back positive. We…read moreoriginally went to the Cerritos location, but the radiology technician wasn't available, so they referred us to the Cypress location. One thing I really appreciate about Carbon Health is that you can make appointments. We didn't have one, but we still didn't have to wait long at all. Anyone who has been to urgent care knows those visits can easily turn into a several-hour wait, so this was a pleasant surprise. This was our first visit, and I was impressed with how thorough everyone was. The medical assistant asked all the necessary health questions, which I especially appreciated because my daughter has a unique medical history. The doctor then came in, explained everything clearly, and my daughter was able to get her chest X-ray right away. Overall, I have no complaints. The staff was efficient, thorough, and made what could have been a stressful visit a smooth experience.

I know that urgent cares are pretty hit or miss nowadays, but this was a rare hit for me! I made an…read moreappointment within 24 hours because I suspected I had strep throat (lots of time slots available the day before) and this location confirmed that for me within 30 minutes. I've had strep before and received much less efficient and helpful care at other places, so it was refreshing. This urgent care has a spacious and clean lobby, and they were blasting the A/C on this 95° day, so that was nice. Check-in was simple and while they did accept my Blue Cross Blue Shield insurance, I still had to pay $100 out-of-pocket, but that's just my stupid insurance for you. All of the typical measurements and tests were quick, and the strep swab was the least unpleasant I've ever dealt with. The provider came in with the results five minutes later and was so friendly; she showed real concern for how bad my case was. Usually, I try to avoid urgent cares at all costs because I don't typically have good experiences. However, I would totally recommend this one! Glad a friend told me about it.

I went in for a persistent cough. I was seen within 20 minutes. After arriving. David D. Took my…read moretemperature, blood pressure, etc. He was so sweet and made me feel completely at ease. I am also so nervous when I go to anytype of clinic or hospital. But he was truly a gem. He talked to me about his tattoos and common interests and made me feel like i was in good hands for my vist. The doctor who seen me after was amazing as well he was so nice and thorough. I left feeling like I had been heard and listened to and with the care I needed.

The AFC urgent care center is clean and professional. They have you register via phone and was so…read morequick. They even show you your placement in the appointment so you know when you are next to be called. Thank you David for making me feel right at home and help me forget that I even had an eye issue because you spoke to me without giving weird look and just conversed with me like a friend. Thank you to Dr. Ahmad for helping me diagnose and find the right treatment for me this morning (9/26/26). This is the place I will come back to when needed. Thank you.