They are a little pricey but make up for it with customer service and free pick up and delivery. I had a little discrepancy on a bill recently and called to find out sure enough a mistake had been made. They corrected the problem as best they could (Store credit) and I just got a gift card from them in the mail to apologize. They have won me over. They are a little unclear on the phone when I try to call in and arrange a pick up but nothing so bad as to outweigh the benefits of pick up and delivery. They also email monthly coupons which help keep the cost down dramatically. I would suggest them to anyone in the area. read more

Fazio Cleaners in Westlake Village keeps raising the rates on my dry cleaning and is a rip-off! When I first went to Fazio they charged a competitive rate to dry clean a dress shirt, so I began using them but their rates keep going up! Fazio started at $7-8 to dry clean dress shirts in June 2026, when I first went there, and then the rate jumped to $13.75 in early July and $18 by the end of July 2026. What? $18 to dry clean a dress shirt is a rip-off! read more

I was once their customer. Until the fateful order that ended our relationship. On a business trip to the UK, my husband pulled out his dry cleaning he'd packed. It was still wrapped in the Fazio packaging; so he did not noticed a few sandwiched shirts. That was when we learned he had received somebody else's shirts, plus 1/2 his order. Needless to say, we scrambled and went and bought shirts before his big meeting. I contacted Fazio on their FB account. I got an immediate response. Oh sorry was basically it, and wanting to know what I had. I shared details on the clothing that was not my husband's and mentioned we did not receive our full order. They just kind of acknowledged that second part and things went quiet. A few days pass and they start DMing to ask when I am bringing in the shirts that were not ours. Well we're still in the UK for a combined work and leisure trip. So not today. I remind them I am still missing shirts and give a date for when I can come in after we are back in the US. We return to the US, and I drop off the shirts as promised. I ask about ours. The employee who was there said she did not know about that and, "You can follow up with the DM exchange." To date -- they never again responded to any of my DMs. No here's a discount for bringing back on your own time and money, another customer's clothes. No restitution for losing my husband's clothing. Just catfished. Fear not, there is a little upside to the loss of a few hundred dollars in clothing. Our current dry cleaner always gives us 10% off our order. They call it the "Fazio Former Customer Discount." Their before discount prices are cheaper, and they do a better job. read more

Very accommodating with a problem with preserving my daughter's wedding gown. Super nice about it & eager to fix the issues.

Terrible service, ruined 2 of my items. Not helpful, did not refund me, for damaged work. 500 dollars worth of stuff ruined. Will never go back read more

Got a hard stain out of my bosses clothes! Will be coming back. It was also a fast turn around time! Possibly my new cleaners; but new in town and want to try out a few more places. First option was terrible so glad Fazios delivered after a terrible experince somewhere else. read more

**Update** On the day I retrieved my items from Fazio Westlake Village, still upset by the lack of customer care exhibited by Fernando and Bambi lashes, I contacted one of the company's directors. I left a voicemail and was contacted within minutes! I explained what occurred, an apology was issued and I was compensated for their error. This individual went above and beyond what was expected and it truly made a difference. I would consider patronizing another Fazio location. read more

Fazio Cleaners - Shirts ruined! - Dry Cleaning Near Me - Westlake Village, California

Very overpriced. I used a 40% coupon for two pairs of pants. The total came to over $15. This means that the full price without coupon is $12.50 per pair of pants. So sad. Other cleaners nearby are much more reasonable in price. Will not return. read more

Best full service dry cleaning company in the Conejo Valley. Great service, fair prices and never an error with my dry cleaning. I highly recommend them read more

Terrible service. Mediocre quality. Tell you to sign up with email for coupons then refuse to honor them. Waste of time and money, you deserve better and with so many choices there is zero need to give these people either. read more

This place rocks! I've never seen such a high-tech, extreme-service-oriented dry cleaner ever! I set up an account with them, and now I just call my local rep, Edith, and let her know that I have some clothes that need to be cleaned. She comes over, picks up the clothes, and then a couple of days later returns w/ the clothes all laundered/dry-cleaned or my shoes polished. The best part is that they automatically deduct the billable amount to my on-file credit card. This rocks! What more can one ask for?!?!? And since I've signed up to receive emails, I get a coupon which usually gets me 40% off the standard rates (which, I'll admit are steep w/out the 40%-off coupon). They don't usually ask to see the coupon, so I just tell them I have a coupon (even if I've already used it that month) and they just give me the discount. I tried another dry cleaner in Westlake Village, but Fazio is at least 10x better than the other cleaner in terms of service and customer-focus. read more

Fazio Cleaners - September 2006 Coupon - Dry Cleaning Near Me - Westlake Village, California

Although way too expensive, Their work is great. Spots that other cleaners could not take care of were removed by Fazio. The prices get more reasonable if you find coupons. read more

Fazio cleaners sends weekly emails with "coupons" equating to 50% off if you bring in bulk items. However, they purposely do not notate the price on the receipt at drop off and will charge you full price at pickup. The staff are rude and they have ruined 3 of my shirts. read more

I don't relate to some other people's bad reviews. I have always had positive experiences here and great customer service. The owner is very nice as well, and although it's a little pricey I actually trust them to not ruin my clothes. read more

Charged over $100 for 8 laundered shirts when the bill was supposed to be $22.80. Their driver agreed it was a mistake but no correction for the charge or any communication whatsoever. I've filed a dispute with my card company. Honesty, this was a simple fix but you're about to lose a customer for this. UPDATE: When their driver agreed they overcharged me, he said they would correct it immediately. A week later, nothing. I had to reach out to them about it. I got a response from their driver that they gave me an account credit. Fine. I get the mistake (again) so he said they would fix it but no follow up. When I inquired again, my otherwise very nice driver snapped at me saying it's been done and sent me a pic of the receipt, which was dated a week AFTER this was discovered. No apologies. Nothing. This could have ended amicably by just having someone reach out to me before I took my own measures. I've cancelled my account. Stupid way to lose customers. read more

Fazio Cleaners is my go-to spot for all things dry cleaning! The staff is very friendly, the quality of the dry cleaning is great, and their customer service is fantastic! I needed a comforter dry cleaned during the winter, and because it's the only one I have, I asked if it could be done more quickly so I wouldn't be cold at night without it. Not only did they get it done same day, but within 5 hours of dropping it off! read more

Fazio's does consistently good work, and they have pretty good service. Couple of cons, though: It always takes days and days for them to deliver my order. I usually end up having to call to find out what the hell is going on. Then, the driver will call me back promptly to let me know when he is coming with my stuff and it all seems to work out in the end. But, it is annoying. They are really pricey if you don't have a coupon, and the rates are not posted. They automatically charge your card if you have a pick-up/delivery account, so you never know what you're going to spend. I have definitely had some unpleasant surprises. read more

Fazio cleaners are the best in town! I have never had any problems and have used them for laundry and dry cleaning many times. They are very fast and still do a marvelous job. They always call their customers when laundry is done and ready for pick-up! Extremely Satisfied Customer! read more

Been using Fazio Westlake for over 3 years for home pick up and delivery. They do an amazing job every time and if you are not 100% happy they will come back pick it up and make it right. Roger - the driver is beyond wonderful!! He is an A+ employee and always makes sure everything is perfect! Thanks Fazio Westlake and Roger :) read more

Been using Fazio for over 6 years, with home pickup and delivery every week. In all that time, I've had one tailor alteration irreplaceable mistake, 2 billed charge errors, and thousands of well pressed shirts, suits, pants, sweaters, and sports jackets. There are lower priced cleaners in the area, but Fazio has demonstrated reliability, great customer service, careful cleaning and pressing and tailoring. I've had 3 pickup and delivery drivers and all are reliable, helpful, and careful with my order and clothes. Would be 5 stars if the prices were more competitive. read more

Sorry, Fazio. I used your pickup/delivery service for over a year before today. I called for a pickup, and was told to text the driver. Strange, but whatever. When I did, I got a rude response ("who is this?") that led to a series of 10 texts, but in the end no pickup. I called the shop, and was totally blown off, blaming it on the drivers who apparently had asked for customers to text directly. In the end, this is not my problem. There are plenty of other dry cleaners nearby-- probably cheaper. read more

I got a dress hemmed here last year for a bachelorette party. A sequin dress with lining and they did a wonderful job for only $15! It seemed too good to be true. Just a couple weeks ago I dropped off another dress to be hemmed to wear to my upcoming baby shower, a simple knit maxi dress that needed a one inch hem. They had the nerve to charge me $30!! After I asked why it was so much more than the previous dress I had hemmed, they were unable to tell me why and got very snotty with me. They just said that it is what it is. After I got a little more irritated the girl at the counter said (with quite the bad attitude and horrible tone) that she would give me 25% off. Then, when she handed me the credit card slip to sign, it was still $30. As a crazy hormonal pregnant woman, I knew if I had stayed in there a second longer they would have to drag me out kicking and screaming, so I let it go and vowed to never go back. Still very upset about the whole thing, and probably will be for a while. read more

I personally don't put up many reviews on Yelp as my time is important and I can't possibly review every place I go to with the thoroughness I'd like. But, I will take the time to warn potential patrons of this place. My usual cleaners recently retired and I went to them for over 10 years and they never misplaced a shirt or damaged any of my clothing. Came here once and they managed to do both with 1st visit. I should have trusted my gut when I stopped in and the lady who took my clothes was curt and appeared I was disrupting her. So much for customer service 101! This place not only was more expensive but failed to deliver a quality product. The customer interaction by their associates are poor at best. Please do yourself a gave and go elsewhere, a place that values customer service and will treat your clothes as their own. They get ZERO stars if that was possible! read more

I had a terrible experience with Fazio Cleaners. A couple months ago, I had a blazer I needed tailored in time for an interview. The sleeves were a couple inches too long, and I didn't want them getting in the way as I was shaking hands with my interviewer. When I dropped off the blazer, the woman I spoke to told me the date they could have it done by, which was the day before my interview (about a 5 day turnaround time). That was cutting it a bit close, so I asked if I could have it a day or two earlier. She shrugged dismissively and said she could ask the tailor and call me to let me know. Obviously, I never got a phone call. I doubt she ever asked. When my husband went to pick it up on the day it was due at 5 pm, the woman there told him that it wasn't done yet. My husband asked why. She said because the tailor had car issues that day so he couldn't come in. Then she yammered on about his specific car issues. The Fazio Cleaners employees' car troubles are NOT my problem. As soon as they figured out the tailor wasn't going to be in, they should have called and informed every person whose item of clothing was due. That's what a responsible business would have done. I ended up having to safety pin my sleeves up from the inside, which was stressful, didn't look good, and definitely was not the greatest thing to be doing the night before an interview. These kind of dry cleaning places are unacceptable - the kind where management is nowhere to be seen, none of the employees are accountable, there is ineffective communication between employees, and a lack of communication to customers. Save yourself the stress and go to a mom and pop place instead. read more

These guys do an amazing job. Make sure you sign up for their e-mail list and get their coupons - they are up to 50% off. They offer complimentary and always timely delivery and pickup. They are also eco-friendly. read more

Fazios Westlake Village: A real Stinker! Over priced seamstress with poor social skills and even worse sewing abilities. I tasked her with sewing basic military collar devices, etc to my ODU. I was overcharged at $45.00 with coupon. Worse, the devices were only partially attached; San Jose Embroidery -- Oxnard -- completed the task. The seamstress asked me who performed the incomplete work. I was embarrassed, but I explained it was a civilian s-t bird in WLV. Pass on this selfish and self entitled place. By doing so, you will save money, time, and trouble. Incidentally, I had a conversation with the manager and explained the entire experience. Total waste of my time. He expressed no concern, nor did he wish to correct the situation. What a deal! Customer Care contacted me within hours of my original post. A representative initiated a conversation with me and requested further details on my experience with Guillermo, Store Manager & the seamstress. A complete refund was offered. High marks earned for this step. Really responsible step to also offer me a personal apology for the crappy treatment from store staff. Stars increased as a result of Senior Management correcting the wrong. Nevertheless: Be warned that the store staff's behavior and actions towards consumers is below optimum. Management may wish to correct that portion of the problem? read more

Service is defined by how the business makes you feel when conducting business with them and today was perfect! Kelly not only remembered my name but was already getting ready to pull my dry cleaning and told me that the buttons on one of my suits had been replaced. Love good service, always the difference maker in deciding where to take my business. Thank you Kelly! read more

I am writing this review because I can say that I have had issues with my Dry Cleaning but Fazio has always taken care of any problems . They have given me credits to my account and I am satisfied . There is no perfect experience.. but how a business handles the occassional mishap is the key to my loyalty. My current Driver Roger is always wiling to help me . He is professional and kind. I tell him if I need a special time delivery and he will always do his best to accomodate my request. I hope that Fazio will do its best to Keep Roger happy as I like knowing that he is familiar with our preferences. Thank you Roger and Fazio Westlake for being a business that wants to keep its customers. read more

Done! After receiving RANDOM charges on my bill, no one at the cleaners able to say what the charges were for, I'm done. The whole coupon thing is a sham, ALWAYS ASK FOR THE PRICES PER ITEM UP FRONT!!! They do not want you to know this and evade at all costs. Coupons are never applied and I have had to fight tooth and nail twice - I'm done. There are plenty other places that don't need their high rent off the backs of people they think are stupid and won't look at the bills. read more

My husband & I we've been very happy with thier Pickups & Delivery service & I've done many Alterations too, a little pricey, but good service altogether. read more

Olga at Fazio in Westlake, alway provides the Best customer service. She is very patient and detail oriented. Thank you Olga!

For over a decade, I have tried them to dry clean my casual silk shirts a certain way (with collars buttoned, not flattened out.) Nine out of ten times they get it wrong. And they never offer to deduct the charge as is their motto. No matter how much I complain, they cannot get it right. read more

They really do a great job here - somehow they got the spots out of my leather boots that I thought were beyond repair. Actually, they have been able to get out several stains from my favorite things that I had tried diligently to remove myself but was unable to. Their tailor also does beautiful work. read more

Always up to the best standards. I love the service and the work is always good. I've tried so many dry cleaners in the area and was never setisfied. Fazio Cleaners you're the best. Yoheved R. read more

The best customer service I have ever received from my driver Roger, he is always on time will make the effort to make extra trips when we have extra clothes. All tho I can't say the same about the ladies in the office Roger totally makes up for it. read more

Using this location, and the pickup/dropoff service for last 10 years. Roger is the most recent driver assigned to my territory (started with Edith)- exceptional attention to detail and my instructions. Always pleased with their customer service, and when things didnt reach my high expectations then they take care of it right away, with no trouble. Highly recommend these folks. ~David. read more

Bye bye Fazio. Have been going here for years because of convenient location. Very high turnover + poor training = bad service. Came in today with 4 shirts for laundry & asked for the "coupon" price (20% off), which I always get. She said 6 shirt minimum. I got back to the office & printed the coupon -- it's a 4 shirt minimum. There's also a 30% coupon discount (on already insanely high dry cleaning prices) with 4 piece minimum. I've never had to bring in 4 pieces of dry cleaning to get the discount as the 2 sweaters I picked up today (30% off) proved. No manager on site (at 8:45 am). If this place needs to rely on coupons to keep their customers, that's telling enough. read more

I have used this Fazio Cleaners for years. Even when I lived in Hawaii (Big Island), I would send my cleaners here.

Fazio Cleaners in Westlake Village is the Emperor's Unclean Clothes, with zombie employees, vacuous managers and a low rating in the upper echelon cleaning business. Not understanding this simple fact, we submitted a cream Pratesi hand towel that had been stained by our house guests - not quite sure with what, but the stain did not disappear in the regular wash. Fazio's employees eyed it with utter disdain and nonchalance and stated that "it might not go away." Wife asked them to discuss with the manager, who apparently had no interest in doing his/her job. They charged $7 and three days later returned the towel with the exact same stain...and with the same vapid, disinterested mannerisms. Claimed "the stain didn't go away, buy a new towel." Realizing that superior cleaning is not what Fazio wishes to be known for, we took said towel over the hills and far away to Peter's Magnolia in West Hollywood, where we have brought various "difficult items," from hand-embroidered gowns to Charvet shirts that needed extra care. Sure enough, the stain-master at Peter's was able to get rid of the stain in one wash. Fazio's merits no stars, but that option is not available, so it will have to be a simple ONE. read more

Has completely gone down hill over the last year in terms of delivery service reliability and care of clothes. Most recently stapled a silk shirt to a hanger! Previously has returned several shirts torn, blaming wear and tear. Very disappointed as we have used for years. We are going to go elsewhere. read more