Place was dirty; the breadsticks were not done and had no flavor. The day-shift manager was rude to a kitchen employee. Drink machines were mostly down, and there were no napkins or lids. My meal tasted old. All this great service for $33.00 TERRIBLE! DO NOT WASTE YOUR MONEY HERE!!! My money would have been better spent at Olive Garden. read more

I had just got off work pulled into the drive thru sat there for over 10 minutes with no greeting. I asked for the baked lasagna and got spegatti read more

Food was not done and I paid for extra sauce and it wasn't even enough to cover spaghetti. Beside no silverware to eat it was all dirty .

First time here being in Indiana and I was not impress. Food didn't take long and front staff was a little nice but taste wasn't there. I wouldn't go again. But nice for unlimited break stick. The ambiance felt very fast foody. Wasn't expecting much but also did not know what to expect. read more

Delicious food! Sierra was outstanding with table side service and everyone was very hospitable. Will be back again for sure! read more

Fazoli's - Best breadsticks around ! - Italian Near Me - Muncie, Indiana

Let me start this off by saying, I have never had an issue with the service or food. I also understand I did order the food after 9:00 p.m. However, the time I ordered and picked up the food should not matter. I got my food to go. I got home opened my spaghetti and the noodles were gummy and clumpy, like I got the last batch they had made. It seriously was inedible. I had asked for mushrooms and I barely saw any on the dish. Normally Fazoli's is a good restaurant with good food and good service, but this meal was highly disappointing. ​ read more

Fazoli's - Spaghetti that I received on 5/18/2024. - Italian Near Me - Muncie, Indiana

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Second time I've been here. Thought the first bad food might have been a fluke. I was wrong. They managed to screw spaghetti up twice. I'm not quite sure how you screw spaghetti up but they did. When someone asks for meat sauce on their spaghetti give them meat sauce. It doesn't look like marinara sauce. Spaghetti was so overcooked it just clumped together into soggy pasta balls. read more

Melissa was fantastic!! So cheerful and sweet!! Will definitely be back to see her again!

Not only did they forget my sandwich , then I take the new sandwich that had zero topping at all and was dropped off to the counter . They then proceeded to hand me what looked like rotten tomatoes and a few slivers of nasty lettuce abs expected me to make my own $12 sub ?? Hello ?? What about the rest of the toppings on the Italian sub ?? Manager didn't even say sorry nothing ... just had the associate refund . What a joke guys ... spent 60.00 and can't even make this right ? Never would I recommend you moving forward and shocked this is the service you provide for your patrons read more

Had a catering order over the weekend. The order was an hour and a half late. We were missing several items on the order and several people that ate the food got sick. I do not recommend at all. Still recovering from whatever got me sick... read more

We ate at the Muncie location this week. Very disappointed No silverware and had to ask for plastic they said out of regular silverware. No sweet tea in either place and he said it would take awhile to make. The floors were filthy and looks like had not been swept in days. our food was actually very good but won't go back. Debbie read more

We always get the best service here! This restaurant is one of three places we eat out at because the service is always spectacular! A huge shoutout to the employees at this location for always creating a great atmosphere for families. I took my son here for a mother/son date and the food was amazing. On top of that the service was outstanding like always! Thanks for being a a great place to eat at here in muncie. Also please keep the garlic chicken ravioli on the menu, that dish is fire! read more

38 Minutes Wait But The Food Made It Worth It. I Bought Chesse Pizza. Highly Recommend

Great food and great service. Their spaghetti and meatballs and Italian sausage is really good as is their lasagna. Their shaved ice strawberry lemonade is the best. The servers are well trained and extremely helpful. This place is better than Olive Garden. Better prices and the food quality and quantity is as God or even better. read more

As a frequent high-class resturaunt atendee, I was overwhelmingly impressed about the amazing food and service that was presented to me at this Fazoli's. I was served by a very polite lady named Felicity who took my order with ease and delivered my food to me with amazing timing. I was very impressed and will gladly be frequenting this location! read more

Breadsticks are still amazing BUT.... The Alfredo sucks now. No flavor! The kids meals suck now. They're just one measly piece of pizza and a drink, no side item no toy. Just a monster of a disappointment when you lay aside your low carb diet for a very rare treat and it doesn't even come close to their previous outstanding dinners. Bring back the good stuff, Fazoli's. We know you're capable! You used to be so good! read more

I am still perturbed when they decided to quit bringing out free bread sticks. They reversed that decision, but what used to be a very busy place isn't anymore. That plus the portion sizes seem to have gotten smaller. When you consider that the lowest percentage cost item in a restaurant is usually the food, when they start scrimping on that, the place is usually hurting. read more

Fazoli's - Dining room - Italian Near Me - Muncie, Indiana

The drive thru attendants are always the opposite of friendly. They can never hear what you are ordering. So they often can't proof read your order correctly. They made us pull forward tonight and after brining our "food". They tried to cast-off and leave us with about half of our food. Poor customer service. Ok food read more

I am an outside sales rep and have been using the Muncie location to cater meals for local dealerships. I used them most recently to cater a tent sale for 50+ employees and they did a wonderful job. I dealt directly with the catering manager Lexie who was eager to answer any and all questions and ensure everything was in order. Food was prepared and packaged on time and tasted wonderful. I highly recommend Lexie and her team for your catering needs. read more

slowest location out. With rude employees that's think they don't need to have any customer service skills.

great service always a smile when I come there jasmine was a big help because a got a broken foot she had no problem grabbing my sauce and pop for me I will be coming back and recommending to my friends and family also the restaurant was very clean I love the hospitality there !! read more

My husband and i went to Fazolis in Muncie on Magallard tonight for supper.. we ordered and 45 min later still waiting on food when everyone else was getting their food went back to see what happened they said oh someone bumped it down the porshions was small not going back wouldnt recomend to anyone especially if you want to get in and out read more

I haven't had any issues with Fazolis until my last trip there. I placed an order which included the Baked Italian Meatballs and got some burnt things that I think used to be some kind of meatball in the past with no sauce over them and a small amount of cheese burnt onto the bottom of the container. No quality control going on there that evening. read more

Fazoli's - Baked Italian Meatballs. They completely missed on this one. - Italian Near Me - Muncie, Indiana

I fell in love with Fazoli's about 10 years ago when I had my first bite of their baked ziti. ha This is a true story. And in all seriousness, let's not forget about their mouth watering (yet greasy) breadsticks. Breadsticks of love - and breadsticks of calories. Isn't that how it usual works? I lived in Muncie for 4 years while attending Ball State University. Fazoli's was always affordable and quick - which is the core quality any college student seeks in a fast food restaurant. I have had no issues with this place. Zip. Zero. So, if you're a student looking for a cheap plate of baked ziti to add fuel to your drained body and mind, take a drive down McGalliard and hit up Fazoli's. read more

Great food!! Enjoyed it greatley!!! Lori was VERY nice and friendly!!! Very helpful and wonderful hot delicious food!!!!! Will definitely be coming back!!! read more

We had a "birthday girl," so she picked Fazoli's. Price wise it as at least 1/2 of the fancy Italian don the street, all were happy with their meal. They lived their breadsticks, & I do too, but it's "Dry" for me. read more

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If you happen to be in Muncie, IN, and looking to dine in a restaurant that specializes in pasta-based dishes, you'd be doing yourself well to avoid this Fazoli's. I made the mistake of taking my son and daughter-in-law there for lunch on Sunday, December 18 around the noon hour. With only one cashier on duty, we waited 17 minutes to place our order, and another 12 minutes for our individual orders to be delivered to our table. From the first look at my fettuccini alfredo, I suspected it was not going to be pleasant tasting. The noodles were hard and stuck together, and the alfredo sauce tasted like it was made from a store-bought turkey gravy recipe mix. My son and his wife found their spaghetti and meatballs equally hard and distasteful. The only redeeming part of our meal was the breadsticks and the "Cheesecake Factory" brand cheesecake. Needless to say, we didn't finish our meals and left. The worst part of the experience was that the total cost of all three meals was $44.51! Need I say more? read more

Food: 3/5 It's just fast food italian Service: 3/5 Theres a person with breadsticks that comes around Overview: Not much to say, It's average read more

Friendly and fast service. Food came out quickly and was nice and hot. They also included 6 breadsticks with the platter I got. Very tasty food and the manager was coming around asking how everything was and if she could get us anything. Best of all, the breadsticks were as Fazoli's breadsticks should be: fresh, hot, soft, and flavorful. Very impressed with this Fazoli's!! read more

Not sure it's even worth 2 stars for this particular visit. First, when we got there, there was a long line because only one register was being used. Finally, the second register opened - but we still didn't move very fast. We placed our order, he got his usual, Chicken Parm, I decided to try their new Shrimp Parm Bake. Photo looked awesome. There were no bread sticks ready, so we went to our table without them. As for the bread sticks, the first order was cooked nicely, but every stick after that was totally underdone and over salted. I got a side Caesar salad - which consisted of wilted lettuce and some shredded mozzarella on top (how is that a Caesar??). We waited for a booth to be cleaned because although most of them were empty - all of them were dirty. Our food finally arrived and my first (visual) impression was not good. It looked *nothing* like the ad photo. I took my first bite (noodle, sauce and a piece of shrimp) and let the shrimp fall back out of my mouth. It was COLD. In fact, the entire bowl was, at best, lukewarm. When a server came by I asked that it be cooked for 5 or 10 more minutes (I wanted that "baked" look and I wanted it hot!) She came back in around 3 minutes with it. The cheese on top was just barely starting to brown (a few brown dots on top). I took a bite, and it was still lukewarm. Also, it would appear the shrimp was frozen first because not only was it hard to heat up - but my Alfredo sauce was watery (a normal consequence of defrosting something in it). I didn't eat anymore of it. I brought it home so I can bake it till it's done. (It's way too expensive to not take it home) None of the staff were as friendly as I'm used to. I'm also not a fan of seeing an employee working and chewing, meaning eating while working. Overall, cleanliness was a fail; customer service was a fail; food was a fail. They get 2 stars for this being the first time I've ever had everything go wrong and no one all that interested in getting it right. I wish they'd be more focused on cooking good food than constantly changing the dishes they serve them in or other aesthetic changes to the restaurant - especially since the prices have gone up. I'm not there for the ambiance. read more

When we came through the drive through was busy so the service was rather slow. However, the breadsticks were too soft and we got no utensils with our order. The pasta was fine however the other customer had work and couldn't eat her food because she didn't have utensils. read more

Good in all but could be better on service mostly could have been at least a 4 star if it did have a kids area for kids not to be bored or maybe a little bit of a flavor to the breadsticks (not saying their awful) but it just gets a little bit bland after a while but still at least it is reasonable on holidays on it being open and not closed all day read more

I'm writing this review solely because of a woman named Lori who checked on us several times and refilled our breadsticks often. She was very friendly and made sure we were having a great experience. Would definitely recommend. read more

The service is ok. The food is really really really really really good! But the last time I was there the waitresses/waiters were stingy with the breadsticks, but I'm sure they just had an off-day. Great Place... how could you say something bad about the place? :D read more

My husband and I visited the restaurant October 9th and had multiple issues. The restaurant was dirty, staff were playing around or standing around, line out the parking lot in the drive thru, line to the door in the restaurant, long waits, etc. We ordered spaghetti with meat sauce, my husband had almost finished his food when he found several big chunks of what appeared to be cardboard (definitely a foreign substance) in the pasta sauce. We called over the manager, he was very uninterested and offered to replace the food with the same sauce. When we declined the same food the cardboard was in he told us to have a nice night and walked away. No offer to replace with something else, no refund, not even an apology. Since we had ordered the same thing I was no longer interested in eating my food on the chance there was some in mine as well. I contacted corporate to share our experience, I received a return phone call from Chris, the area supervisor and I forwarded him the pictures we took of the objects in the pasta. Chris did apologize for our experience but that was all the follow up we received. He stated he was going to refund our money in gift cards/free meal cards hoping we would return. Even after giving Chris my personal information, including my address, we never received anything from Fazoli's. Last week, against my better judgement, I stopped in just to pick up bread sticks, the restaurant was dirty, the employees were goofing off. I stood at the counter for 7 minutes and was never greeted and left without speaking to a single employee, so much for informing management of the problems hoping they would be corrected. read more

The service was amazing. Friendly, helpful, and hardworking staff made this a wonderful experience. The wait staff went out of their way to get us exactly what we wanted in a fast and courteous manner. read more

The flavors are good but we're disappointed that the sampler didn't have the meat described on the menu. Chicken fettuccine Alfredo. No chicken. Italian sausage penne. No sausage. We ordered through Tranzind Delivery. DISAPPOINTED in restaurant. Love Tranzind though. read more

I would give them less than one star if it were possible. Charissa took our order for dine in but we coul not find a clean table so we went back and asked her if we could get it go go. She threw a fit and went back to the kitchen. She came back with our food much later. When we go to eat we notice a hair in it of course. We live 30 minutes away so I did not go back and return it but I will not return to this fazoli's ever again. read more

Super fast drive through and lunch deal is really worth the price. Friendly staff even with how busy it was

I like their food, the fact that there is even a "fast food Italian" place is a nice option in Muncie. Food and service no complaints. However if you like a quiet inside dining experience, forget it. Most of the tards that bring in poorly supervised/respectful kids seem to flock to Fazoli's like stink on a skunk. read more