Spoke with Zack this morning. I was only headed in for pellets but while there I met the most…read moregenuinely nice, relatable, non confrontational, and most importantly informed professional on the planet (I think) about the different types of furnaces and heat sources available. Cost, all-in cost, budget, future outlook, home setup vs my current home setup. . Zack just made me a lifetime customer and we haven't even done business yet. Thank you very much sir, and I highly recommend doing business with this company. I left today with some things to think about, and I wouldn't even care if you were more expensive (you're not), I'm coming back to you when it is time to make a purchase. Thank you again. Sincerely, Mark A.

I gave them one star due to the fact that at least customer service either answers the phone or…read morecalls you back. This was the second year we've had them do a "check up" on our central air system. They came out 5/24/24 and did check up and said everything looked good. We had the air on for about 2 weeks and then sensor detected water and shut off system. Called Keller and they came back out on 6/7/24. Same guy that said it was good came out and showed us video of rust and leaking drain pipe on unit. He said we needed a whole new system. He also said that he did notice the rust at our check up appointment, but that there was no water in the pan so that meant it was good (the unit wasn't even turned on or running prior to the check up). They quoted us $11,900.00 for just the system, not even including install! Called around for second quote. The other company came out and found that the pipes were just clogged. He said whoever was servicing the unit in the past, didn't check for clogs. That should be the first thing checked and that it was overlooked for years. And also, that Keller did not put anything back together he took apart when he was there the second time. New guy was there an hour, fixed & cleaned pipes, added an ez trap and saved us thousands of dollars! I would like to tell everyone not do any business with this company. Their employees don't do their jobs and will try to rip you off!

We needed to replace a cast iron baseboard along an outside wall in our bathroom. The base board…read moreunit developed a leak and needed to be replaced, so we called Santos Mechanical. Immediately they told us they could replace the baseboard. They provided us with several options. After choosing a baseboard, Santos Mechanical quickly ascertained the parts, removed the old unit, and replaced the new unit and parts. They worked efficiently, maintained a neat working environment, and completed the job with functionality and an excellent appearance. In addition to the replacement of the unit, our entire system had to be drained. After completing the replacement Santos Mechanical had to refill our entire system which has two different phases. They had to be in our entire house where they carefully moved furniture when necessary. They were very careful to cleanup as they went from room to room. They are very trustworthy and considerate of our home. The price was very reasonable and the estimate reflected the final costs of the entire repair.

Got heater and AC going and changed the sump in basement...these guys are excellent...will be using…read morethem again!

Carla quickly returned phone call to set service appt up. Matt came out to service my older home's…read moreoil furnace (which badly needed it). He was timely, kind, professional and had great work ethic. He showed me all the missing, broken and wrong pieces on my furnace and oil tank. Prices were discussed prior to work and I paid exactly what was discussed. He was very thorough! It is so nice to find a trustworthy company! Highly recommend!

6 month scheduled maintenance of heat pump;…read more completed on time as planned maintenance is key to keeping HVAC operational

We had them install a unit. Didn't work right. It was very cold in our house in the coldest months…read more We called. They came out several times, several weeks apart for months. The problem was not resolved for months. They were blaming the manufacturer of the unit and were waiting on them. Back and forth back and forth. And we had to be home for all of these " service calls ". The workers were very polite. All I know is I froze my butt off for several months and they didn't advocate for us.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

I want to have my center hall full bath remodeled so I contacted Longacre because their website…read moreshows they have a location in Wayne, PA which is close to my home. Darin arrived promptly, was respectful, courteous and efficient in evaluating the renovation needs, explaining Longacre's history their renovation process. I was especially impressed that their stated work model is that the contractors arrive and remain on the job day after day until the job is complete. They don't juggle their contractors between jobs such that customers encounter long delays because the contractors aren't showing up because they are working at another house/job. This is a horrible way to treat customers but to maximize profit is the direction many home remodeling companies are headed. No thank you! Been there done that a few times and it was a terrible experience. After a few weeks of back and forth with Darin picking out tile, cabinet colors, shower door models, etc. I was ready to move forward. By the way, the reason the above took weeks was my fault due to work travel and a sick parent. Darin was attentive and responsive. Darin provided the final estimate which included us purchasing certain items instead of Longacre (this was our preference). I would purchase all the tile, the mirror, and the fixtures, we would also pay upfront for the custom cabinetry. When I received the final estimate, I was provided Longacre's payment terms. 40% of the cost upfront. 40% paid the day they arrived to start the job. What?!?!? You expect me to pay 80% of the bill before you even start working? On top of the 80%, I also would have put out thousands for the materials (my choice). The estimate with me supplying the materials was about $38,000. No utilities moved. No reconfiguring the space. Pretty much a facelift. New solid surface show pan, tile, new shower doors, new vanity, upgraded fixtures, upgraded lighting and paint. I would be out $30,000 in payments up front to Longacre and would have to deal with a demolished bathroom if Longacre failed to return or I would have no leverage at all to persuade Longacre to show up or fix unacceptable quality issues if they already have so much money up front? I explained to Darin my concern that Longacre is asking customers to accept a significant risk and that in the past, I've more commonly had contracts that requested a smallish payment as a deposit to lock in the contract, then typically 1/3 at the end of the first day, 1/3 at a pre-defined milestone that is about 65% of the job done and the final 1/3 at the end. This has flexed somewhat based on the size of jobs, for example, we added a 1000 sq ft. addition and that was eight payments at strategic milestones. I've totally remodeled four homes inside and out on the Main Line including large additions, and have NEVER been asked for 80% of the bill before a single thing is done. To me, that is a company that wants to make sure customers have no leverage over them which leads me to question their integrity. Darin assured me that Longacre has decades of good customer experience and is a company with integrity but would talk to the new owner named Hardy to see if there is an opportunity to modify the payment terms. Hardy refused to budge on the 80% up front payment. I thanked Darin for all his efforts (he was nice to work with) but also told him that since Longacre, which had been a family-owned and run company until the past year, is now under new ownership (sold off by the Longacre family), Longacre's legacy and history is now moot. This is Hardy's business, not Longacre's. It is unfortunate that we could not make this work. Never do business with a company that expects you to pay most of the bill before they do any work.

Heater was not working. Called them at 10am. By 3pm it was fixed…read more Fair price Great service

I had TPS install a new whole house AC unit yesterday. John and his team worked under extreme heat…read moreand then downpours of rain to get the job done. I was impressed with how careful they were to keep the job area neat and clean. They removed all of the old equipment so it was not a concern for me. Great service and great employees. Thank you for a job well done

Phenomenal service by this company. Prompt and efficient service fixed us up in the middle of a…read moreheat wave. Thanks so much TPS!!

My 27 year old hvac system finally failed beyond repair this spring,I check around , the estimate…read morefrom Scott Williams was exactly half of what another company quoted me. Yes , half. He installed a York system, took one and a half days to complete the job. It looks and works great! I enjoyed talking to the two gentleman that did most of the install: they didn't mind all of my questions.

These guys were great. They were just at my house to resolve a heat pump issue. They showed up with…read morea crew of 2 and quickly dived into the problem. Any questions I had were answered in a informative way and they stayed after to ensure their work was don't correctly. Other hvac companies have been to this property with no results. They were clean and respectful in the house, and were super kind to my dog which is really cool! Would recommend these guys.