Love the pet varieties. Toys and foods are guaranteed. Love the young ladies there too-very…read morehelpful.

The staff was very attentive and super helpful. They have a nice rewards policy and return policy…read moreis amazing. They also have raw food in store, the prices are comparable to other pet stores - definitely recommend!

Poor Planet Pet! It seems like the owner wants so badly to have a wonderful neighborhood pet store…read more Something just didn't click. Let me say that they try to offer a wonderful selection of higher-end dog and cat food and I really appreciate it. In fact, their prices are usually 1-5 dollars cheaper a bag than some of the other local pet stores that carry the same brand. The problem is with their ordering. They don't keep up with replenishing what they sell. I have 3 large dogs and usually foster 1-2 smaller dogs at a time. That's a lot of food a month! I go in to buy 30-35 lb. bags at least twice a month. At one point I literally told the manager "Keep this food stocked, and I'll keep coming to buy it." and told her how much I buy on a monthly basis. That worked for a little while. They always run out of the formula I feed and they stay out of it for weeks, sometimes months. They sell fish, birds, rats/mice, some other various reptiles/amphibians, and people are allowed to call and see if they can bring in litters of unwanted kittens to give to the store to re-home. So usually you can find a few kittens running around the place too. It definitely smells like a pet store so be prepared! The really big thing that keeps me from frequenting Planet Pet so much is the customer service. I should say "what customer service"? The employees are all 16-23 with big adolescent chips on their shoulders. They act like it's the worst job ever and you are bothering them each time you want to purchase something. Many times you have to actively seek out someone to ring you up because nobody will come up front to greet you when you come in. Every once in a while a nice person will be working, but it's so rare that I'm actually shocked when it happens. The store general manager is so friendly and approachable I have no idea why she chooses to hire the kids that she does. I'm 100% sure it hurts her business.

Ummm where to start, most of the fish tanks are unhealthly…read morewith either dead floaters in them or passive fish mixed in with aggressive, tanks are unlabeled or mislabeled with species and or pricing, this goes for live plants as well as fish. The staff doesn't know what they have or what they're getting in. They don't seem to care either, when I went it seemed like a bunch of high school or post high school kids working for beer money. you'd be better off drive down dixie highway a bit more and going to world of pets.

The world needs more pet stores and alternatives to PetSmart but this ain't it. The store is quite…read morelarge and spacious but the food selection is pretty poor compared to a lot of smaller stores, especially the cat section. Heck, even their Beechmont location has a better selection and that's store is tiny in comparison. The store is shockingly unorganized as well. At a glance it looked nice but try looking for specific things and you quickly realize how bad it is. The animal water receptacle in the parking lot looked like it hadn't been emptied in months. Restarting I had to stop by this leave again a week later and it still wasn't emptied. The ferrets water bottle was completely empty so I mentioned it to a cashier who tried to explain they had been too busy to check on the animals. It's already bad enough that all of those ferrets have to share one little bottle but then you have staff that don't make it a priority to ensure they have water.

I had taken my dog in for a nail trim and buff on June 19th and by June 26th (1 week) he already…read moreneeded another trim. After taking him to Petsmart for the same services their groomer informed me they had barely trimmed his nails, did not grind them and did not do either dew claw. This is the second issue I've had with the groomers here, the first being everyone deciding to go home on a random Monday at 4pm (March 10). I will not be returning and do not recommend.

The shelter is staffed with caring individuals who work hard to keep the animals' lives fulfilled…read morewhile finding their forever homes.

I have been very impressed with this shelter! It is clean and provides large cages for the cats-…read moremuch larger and better than you see at pet stores. Pets supply plus will not allow to pet or hold their cats so it's no wonder they are stuck there for months. This shelter will. They have tons of fosters and help bottle kittens. They work so hard to get the animals adopted quickly and for the most part, they are. The new director is superb so none of the lower ratings still apply. Please never shop, adopt!

The staff are super friendly, patient, and very helpful. I've been in twice so far to buy White…read moreCloud Minnows and a Pleco. Going on two weeks and they are doing perfect. They specialize in fish here, not like a run of the mill pet store does. They actually quarantine the new fish and make sure they are well before selling them. This is my new go to Aquarium store. Sure the prices are a bit higher here, but the old saying has never been more true, you get what you pay for. You want quality? You gotta spend a little more, which to me is great. I'd give more than 5 stars if I could but unfortunately, 5 is the limit.

Extremely helpful employees, live plants and fish were all extremely healthy. I live far away but I…read morewill return if I'm Ever in the area again.

Update; This business owner is over -the-top, and not in a…read moregood way. His response perfectly demonstrates exactly what I described. *The lies *The excuses *The accusations Just as expected. I (unlike the shop owner and the 'groomer') have no reason to lie. The pictures show only the visible part of the damage. The permanent damage to his trachea, his knee and front leg/shoulder cannot be seen except on X-rays. The emotional damage and PTSD is an everyday thing and I'm still working at a snails pace, gentling him back into grooming. He doesn't shake as much as he did at first but it's still awful for him. These people are monsters, and the 'groomer', Cassidy...I don't know this person, never met her before, but I do know that she has absolutely no business dealing with animals. Shame on you people! Dropped off my Pom for basic grooming with Cassidy. Instead of a well groomed fluffy happy Pomeranian, I picked up a very quiet little Pom with The entire bottom half of guard hairs cut off, you can see his skin through the undercoat that is left. He was abused in a manner that caused his trachea to partially collapse with improper use of the grooming loop. Cassidy caused his front right leg to no longer have full range of motion, and a luxating patella (his right rear leg), repaired with no issues for ten years, is knocked out of place as a result of the 'grooming' he received from Cassidy. The owner was rude, accused me of lying. Cassidy lied. Another employee there lied. Owner was physically very threatening, approaching me quickly several times stopping inches from my face, so close his spit got on my face as he yelled at me. Of that's the sort of thing you are looking for, you're going to absolutely LOVE this place!

Absolutely the most amazing service!! They were so gentle with my pup and were so understanding of…read morehis needs! My pup is pretty dog reactive and they were so accommodating and kind. They are the first groomer that hasn't hurt my pup while grooming him, he came back to me so happy and crazy just like when I dropped him off. The prices were incredible for the service. Normally it costs well over $100 for a doodle grooming, but I paid around $65 for the grooming (bath, trim, nails), it was more with a tip of course but they were wonderful so absolutely deserved! So thank you a ton for being good to him, he'll be back soon!!

Stopped in for a pet wash and the manger was extremely rude, didn't even want to assist us and just…read moredidn't care to be there. Thankfully Alyssa made our experience so much better. Didn't hesitate to step up and go the extra mile for us. She's only reason rating is 3 stars and not 1.

Every time my family and I have been in the store, the staff is extremely rude. Keep in mind, I…read morealways have my children with me and the comments and disrespect from the staff is something unheard of. Well, that is of course when you can find someone. This has happened not once, but multiple times. Most definitely will not be back this time after their rude comments to my 5 year old child about his fish tank water that made him cry. I cant wait for another business to move into this location.