Stopped in for a pet wash and the manger was extremely rude, didn't even want to assist us and just…read moredidn't care to be there. Thankfully Alyssa made our experience so much better. Didn't hesitate to step up and go the extra mile for us. She's only reason rating is 3 stars and not 1.

wish I could put a negative amount of stars. I come here often for crickets. out of convenience…read more well it stops today! i saw they have two rabbits housed together. i ask the staff where they came from not only do they come from a distribution BREEDER but they also offer (after housing them together) to get sold separately! rabbits ARE NOT like cats and dogs. once they bond you should NEVER separate them!! they go through heartbreak!! that is not okay or fair to them. the LEAST you can do, since you're so money hungry is house them separately. disgusted! not spending another penny here. you're a pet store CARE ABOUT THE ANIMALS. thats number one!! the store stinks and the employee with the curly hair/fro is rude and tries to "mult-task" by asking someone to pay their bill while checking out the next customer. made it extremely awkward between us customers to the point we were apologizing to one another while we crossed over in front of each other and hes rushing us. shitty store all together.

Poor Planet Pet! It seems like the owner wants so badly to have a wonderful neighborhood pet store…read more Something just didn't click. Let me say that they try to offer a wonderful selection of higher-end dog and cat food and I really appreciate it. In fact, their prices are usually 1-5 dollars cheaper a bag than some of the other local pet stores that carry the same brand. The problem is with their ordering. They don't keep up with replenishing what they sell. I have 3 large dogs and usually foster 1-2 smaller dogs at a time. That's a lot of food a month! I go in to buy 30-35 lb. bags at least twice a month. At one point I literally told the manager "Keep this food stocked, and I'll keep coming to buy it." and told her how much I buy on a monthly basis. That worked for a little while. They always run out of the formula I feed and they stay out of it for weeks, sometimes months. They sell fish, birds, rats/mice, some other various reptiles/amphibians, and people are allowed to call and see if they can bring in litters of unwanted kittens to give to the store to re-home. So usually you can find a few kittens running around the place too. It definitely smells like a pet store so be prepared! The really big thing that keeps me from frequenting Planet Pet so much is the customer service. I should say "what customer service"? The employees are all 16-23 with big adolescent chips on their shoulders. They act like it's the worst job ever and you are bothering them each time you want to purchase something. Many times you have to actively seek out someone to ring you up because nobody will come up front to greet you when you come in. Every once in a while a nice person will be working, but it's so rare that I'm actually shocked when it happens. The store general manager is so friendly and approachable I have no idea why she chooses to hire the kids that she does. I'm 100% sure it hurts her business.

Ummm where to start, most of the fish tanks are unhealthly…read morewith either dead floaters in them or passive fish mixed in with aggressive, tanks are unlabeled or mislabeled with species and or pricing, this goes for live plants as well as fish. The staff doesn't know what they have or what they're getting in. They don't seem to care either, when I went it seemed like a bunch of high school or post high school kids working for beer money. you'd be better off drive down dixie highway a bit more and going to world of pets.

Been buying my various feeds here for over two decades. Still kind people and fair prices.read more

Been shopping at fetters in Florence Erlanger area for years all of a sudden they brought this new…read moreguy in and I went in for the first time a week ago and I am honestly African-American felt like the guy was racist against my skin color he had never seen me before and what reason did he have to treat me rudely just some honesty for you I wanted to leave immediately made me feel very uncomfortable .

I urgently needed a metal screen top for our aquarium that houses a bearded dragon. I couldn't…read morefind a store that sold them without ordering in advance. After a quick phone call, World of Pets came to our rescue!!! They had exactly what we needed in stock! Even though they are not close to where we live, it was well worth the drive to get exactly what we needed without a wait, and Preston was super helpful!!! They have a vast inventory, not only for aquatics, but also reptiles and things you can't find elsewhere! HIGHLY RECOMMEND!!!

I went in to buy a 20 gallon long tank because none were available at Petco or Petsmart, at the…read moretime. They charged me 60 dollars just for a standard 20 gallon long. Every place else that does have them, sell for half that price. So will I be back? Nah. Too far out of way. The staff seemed ok however, but I've read many different reviews stating other wise.

brought my new shelter dog in to have nails, Dremel and trimmed. I wasn't sure how the dog would…read morereact, but she was a little difficult, but they handled it well and made it a pleasant experience. A great nail trim job. Kudos to the groomer.

The worst grooming that I've ever experienced and I've had 5 other poodle mixes.My doodle's…read moregrooming was a mess. Nails not cut, uneven hair, dog was nicked badly and didn't let me know, he was bald after groomer looked him over and we agreed on a cut. Just the worst

The staff are super friendly, patient, and very helpful. I've been in twice so far to buy White…read moreCloud Minnows and a Pleco. Going on two weeks and they are doing perfect. They specialize in fish here, not like a run of the mill pet store does. They actually quarantine the new fish and make sure they are well before selling them. This is my new go to Aquarium store. Sure the prices are a bit higher here, but the old saying has never been more true, you get what you pay for. You want quality? You gotta spend a little more, which to me is great. I'd give more than 5 stars if I could but unfortunately, 5 is the limit.

Extremely helpful employees, live plants and fish were all extremely healthy. I live far away but I…read morewill return if I'm Ever in the area again.